Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I had bought a public mobile sim for my visiting family from Germany. Unfortunately they didn’t cancel before taking the SIM back to Europe. I had them provide the sign in credentials and share the first email vertification code, but it asked m...
I would rather not pay an extra $84 a year for the exact same service. Is there any way to use the new points to get my bill down again?
I was issued a new visa debit and need to pay my balance in order to reactivate my services. I keep getting the below error. CS tells me the issue is on my end, but it's not! They are telling me buy a voucher. I have submitted 2 tickets so far. Pleas...
Hi,I am trying to understand when the minutes from the 500min INTL Long Distance incl CA & US are used.Are they also used automatically for local calls after my 100 Minutes Canada-Wide Talk has been used up for that month? Thank you
Hey everyone,I was a customer of public mobile for several years, from 2018-2023. I received a work phone and no longer used public mobile, and my account was deleted because stopped logging in. I just bought a new SIM card, and plan to activate it, ...
Not long ago I found out that my plan was changed without my knowledge. When I signed up with Public I was on the 25$ 1 GB plan a few months after that I was changed to a 39$ 20 GB plan and was not informed. I didn't notice I was bleeding money for s...
Hello, I asked for my number to be transferred from Fido to public mobile, and kept the same. The inactivation was unsuccessful after a few days, and the company apologized and sent me an SMS after I issued a ticket.however, now, it’s been days and I...
I signed up with Public Mobile choosing the physical sim option because I thought the sim will arrive in 2 days. However 2 days passed and I had no card. How do I change the option to ESim so I can activate now?
My friend lives in Florida and I have international texting and I'm in Canada, she can see my texts but she can't reply to me. it says something about being restricted? Please Help
How do you earn rewards points in the Give Back
ok my bad, I want the $19 plan. there is change now-charge now $21.47 option or change upon renewal? what happens to the $28.25 payment i just made if i charge now? and or what, when is renewal?
I am having some trouble transferring in. Says I have wrong imei. Where can I see what I entered and correct it
Got an error message that says "Subscription not activated". It asked me to contact a customer support agent, but couldn't log in from the app to generate a ticket. Tried to access an agent through the website, but it says no agents are available, ev...
I recently switched to Public and went through the app for the activation flow. I've selected the eSIM option (my device supports eSIMs and I was on Wifi). The activation failed and it won't let me retry (told me to contact support, which still hasn'...
I have not received the SIM card from last Wednesday until today. I do not have any tracking number to check the delivery status. I would gladly use your services, but I am still without connection. Can someone tell me when my SIM card will arrive?
We made a change on rate plan on May 11 to take effect on renewal date end of May but still showing the $25 plan We want the $34 plan which we applied for
Why was I charged $8 more for month of may?
how do I dial Belgium? I've tried +32 , and 011 32 nothing worked, running out of patience. just spent one hour trying to get support on this simple matter!
Public Mobile isn't accepting mt payment from my Mastercard debit card. All of the information is correct and there is more than sufficient money in my bank account.
Why? Why complicate something that worked? First of all my bill is higher...why? Now I have to log in to see rewards (because I dont have other things to do in life?!) And then when I do log in and go to rewards... the page is empty... so again I ask...
I'll leave you guys with a neat trick I used when in the USA on PM before I leave to freedom thanks to the forced point change.If you need SMS while in the USA, just get a data package and turn your SMS into an MMS. To do this you can just add a Subj...
I was wondering if public mobile allows us to choose any plan we want without restricting the amount we will pay. Like $ 18 etc.Thanks
I tried to port my number from Fonus and I got this message “Hey, it's Public Mobile. We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You...
Hi, I signed up for PM on May 30th and asked PM to send me the SIM card.. on the same day, PM charged my card for the 1st month fee.. but I won't be able to get my SIM card and can't activate my plan in about 7 business.. My question is, in this case...
Hi, I got a txt msg that states " Get 3GB of data at 4G speeds of up to 100mbps for only $21 /month". There is no other detail regarding minutes/txt . Is this a monthly data add-on with my current subcription plan or it's a new plan that woul...
Hi. I just subscribed to Public mobile and requested a physical SIM card. There was no option to select which phone I am using. I received a regular SIM card, but my phone requires a nano SIM card. How can I get the correct one sent to me? Thank you!
duplicate thread
The new Publii system and its invoices are an absolute NIGHTMARE!I am trying to gather how much I paid last year for tax purposes, and the payment history deliberately hides the added tax in tiny font.When you go to download the receipt, the tax isn'...
Hello How long does it take to activate a new PM line?The process so far was:1) Insert PM sim into brand new phone2) Couldn't bypass set up of new Samsung account, which required a phone number, so logged into PM with a separate device to select a ph...
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