Did Not Recieve Sim Card - account****@***

[Peter19471]

I ordered service and did not recieve sim card in the mail. I paid 33.90 - i no longer want the service and would like a refund as I did not recieve the sim as promiced. please refund to my card on file. Please refund otherwise I will report you to the CRTC

You can reach me at ****@*** to let me know how you will refund my money.

Thank you.

[Moses_B]

@Peter19471 We apologize for the inconvenience, and we sent a private message so we can review your case, please double-check your community inbox

[softech]

@Peter19471 

when you place the order?   Sim card delivery from PM online could be 1 to 2 weeks.

If it has been over a week, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there