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Transfer esim

Kdhd
Good Citizen / Bon Citoyen

Hello, please help. How do I transfer my esim to my new phone. It is giving the message “Contact carrier to set up esim” but it is already set up I just need to transfer it to my new phone . 

2 REPLIES 2

CSA_PM
Customer Support Agent

Hello @ Kdhd,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

hairbag1
Mayor / Maire

@Kdhd 

you can;t transfer existing esim. Download the app to your new cell, log in to your account and buy a new esim...it'll end up being a free replacement esim.

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