Community

Sim card locked

How quickly can i get my puk number

Porting over number issue

Hello,I am in the process of porting my number. I got the sms from Telus to authorize the port which I replied yes too. it now shows that I am connected to the public mobile network but I can’t sent message or call or use data. When I check my settin...

Profile gone.

Hello all, I'm unable to see any profile information when I log in, it's treats me like I don't exists and the only info there are plans I can sign up for.I'm still paying monthly so I obviously have an account...why can't I access my profile?Thx

Payment

Trying to pay but none of my credit cards will be accepted. Have tried signing up in the app and online.

Lost/ inexplicably burned up add ons?!

I had 1000 minutes in add ons, and 7gb data. They are from back when they lasted till you use them up.  I barely use either so they should have lasted forever. I went to check today and I've got 2.5 gb left and 200 minutes.  Makes absolutely no sense...

Extremely slow data, anyone experience?

I am at Richmond Hill Ontario. The whole month , I can only received 3G signal in my work place. All of my coworker that have Telus network is the same. Call customer service and try everything and still like this. Getting sick and tired on their net...

Subscribing

I am trying to transfer my number to public kobile but its getting failed

subscription description does not match with subscribed plan

 I moved to public mobile because of the recent promo plan: $29 CAN-US-MEX plan with 100 international minutes. However in my account subscription description it does not mention anything about international minutes. 

Renew my phone account payment and I'm not going anywhere with it what else do I need to do I'm no b

For the second day I've been trying to get my subscription for my phone and make my payment with my new debit card number and I'm told to try again meanwhile I have no phone also I have enough funds in my bank account and yet you suspended my phone a...

Transfer

Set up an account with public mobile, paid for it, then it won’t let me go any further while trying to transfer my number from bell 

SMS problem

Update: next day.still nothing is working, got new eSIM installed, did nothing, updated phone to newest  IOS, rebooted phone, reset network.Can’t receive or send sms. Tried a network reset,still nothing data and phone calls work just fine. IPhone 14

US Credit Card

I am trying to switch the card I use to an American credit card, but it's not allowing me to submit because the field only allows postal codes. How can I use my US credit card? It says clearly at the top of the payments page that American credit card...

Help

Tried to set up an account with public mobile, paid for it, then it won’t let me go any further while trying to transfer my number from bell 

Rewards section of my account changed!

Hello, has anyone looked at their rewards section of their account since the last maintenance was done?On the website & the app mine no longer shows the total # of referrals I have after my plan renews!It now shows: Refer-A-Friend +1.00 multiple time...

Can't transfer my number. Chat support is no help. How do I cancel my subscription?

This seems overly complicated. Since nothing seems to be working, how do I cancel my subscription?

the app won't let me activate my subsciption

Trying to activate my subscription with a physical SIM card and it says something went wrong at the last step. Can someone help?

There are better plans on your website, but I cannot swtch to it, why?

There are better plans on your website which is better than what I have , but I cannot switch to it, why?

unable to activate new account

Activate Sim Card and Transfer Number Without App

I am unable to activate my sim card or transfer my number because I do not have the public mobile app. I am physically unable to download the app: I own a flip phone that is dumb as a brick (and I'm not changing that). Is there a service agent I can ...

Number transfer

I am getting so frustrated. It will not transfer over my number. The sim is correct, other account still active. I am the account holder. What else can it be. 

Subscription

Hi, my subscription updates today, I was trying to use my rewards to add US roaming on and it says your account has been suspended make a payment to reactivate, but I did make a payment as I’m set up for auto pay

Accidentally went through the Roaming add-on purchase twice

Hi, Can I get a refund please? I was trying to purchase the roaming add-on and the confirmation process was kind of weird/unclear so went through it twice.Is it possible to cancel the second one I purchased? Which is the data-only plan for $25.Thanks...

Subscription Change

Hello,I put in a request to change my subscription and it renewed yesterday and charged me the new subscription cost but it seems I am still on the old subscription. How do I change it? @CS_Agent Thanks

Trouble activating subscription

I followed all the steps for activating the subscription, but on the Transfer Number page, when I clicked activate,  an error message pops up saying "subscription not activated, something didn't go right when activating your subscription.  Click belo...

Transfered number shows up in account but not when used by people I call / text

 I opened a PM account with an associated number. I then transferred my old Telus number which seemed to have been successful as shows up as the number on my account. HOWEVER, when I text or call people it shows up on people's phone with the initial ...