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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I need help

I had a public mobile account since 2019. I logged in to change my payment and it told me to activate my account, basically from this start. I emailed customer service asking for help and they said I don't have the right email, but when I type in my ...

Last invoice

I switched to another provider. I need the public mobile last invoice . I realised i do not access to my account via the app anymore. Please help.Thank you

Resolved! Re: Phone use in Mexico

Hi, just curious how it turned out for you with the Mexico question. I am currently in Mexico and do NOT have a Mexico plan, but am receiving texts fine, and I have sent some fine as well, to Canadian numbers. I am nervous to be charged extra, but ma...

Data add-on not working

I bought a data add-on as I was close to my 10 GB limit, on my account is says now that I have 15 GB available. When I hit 10 GB it said I’d maxed out my data via text and my data has been cut off despite the fact that it clearly shows I have 5 more ...

issue downloading e-sim

I am setting up my very first cell phone. I did not get an email from Public with the QR code for my e-sim. How do I get the QR code with my e-sim. It's a new cell phone so I cannot exit the set-up screens to download the Public Mobile app.

Resolved! Sim card or esim

I want to add another sim card/ phone number to my account for my other kid. I have one subscription and account. Do I just order another sim? Or can I order an eSIM (want to make sure I don't order a Replacement card) ?

I can’t transfer my existing phone number.

updating my payment information

Tried unsuccessfully to update my payment information with a prepaid vanilla Visa card, but it will not allow me to add the new information to my account.

Can’t receive consent text to port public number to other provider

I am porting a PM number to another carrier. When they send transfer request, public mobile is not sending consent text to me. So I can’t proceed with porting

Double paid my bill

My bill was taken out twice should be 27.25 but 27.56 was taken out also. Can someone help me

Resolved! Shop Mobile Plans for a senior citizen

Hello. I see the lowest mobile plan with Public Mobile is $20 whereas Koodo is offering a $15. plan. I'm inquiring for a senior citizen that if they had to use a quarter every time, they made a phone call it might not total more than $2-$3 per month....

No incoming calls

Ive ported my number from Virgin mobile.... I can make outgoing calls and send and receive texts but can not receive calls.. how long should I wait before contacting customer service?

transfer issue

Hello, Just transferred the number from Fizz and my inbound calling and texting is not working. how do I resolve this?

payments

I need to change my payment method...please help

Resolved! Subscription issue and promotion code didnt applied

I actived my subscription on 1st Dec. It was 20+20GB Bonus data for 6 months for use within Canada, US & Mexico at 5G speed up to 250Mbps.However, When I check my public mobile app, It showing just 20G.Second,I applied a promotion WINBACK120 at that ...

Resolved! Account no accessible phone number not working

I set up this service for a client in August and the phone number never worked. We were in between devices and finally got one that is working and would like to change the phone number so it will work but I am unable to sign into the account. Can you...

Porting an Inactive number to Public Mobile

My virgin Plus account expired yesterday and I need the same number to be ported to Public, is it possible? I do not get SMS messages as the account is expired.

How do I transfer a phone number from Rogers

Trying to sign my wife up to Public Mobile - transferring from Rogers. I went through the process of signing up online and at no point am I asked if there is a pĥone number I want to transfer. So how do I go about keeping the number.

Phone does not display sent or received messages

Hi, my father is on Public Mobile and does not know the email or login of his account here, so I am asking on his behalf.He is able to send and receive text messages but they do not appear on his phone within the messaging app, even though both sent ...

Resolved! Transfered number -inbound sms or calling not working

Hello, Just transferred the number from Rogers and my inbound calling and texting is not working.Thanks

Resolved! PM not taking full amount owed

I tried paying for my service but you guys didn't charge the full amount and now my service has been disconnected. I tried paying using *611 but it says I have 0 owing but the app says still owing is the 911 fee. Please fix this. This isn't the first...

Can’t log in to my account

Hello, my previous phone broke and I got a new one however I was using eSIM and I can’t get the two-step verification code to login so I can get my eSIM back. Can someone please assist

Esim change

I just ported into PM yesterday. Everything is working except the Esim is showing the temp number. She suggested purchasing another SIM which will be credited back. Question is, in the app do I just select download and install? Will that automaticall...

port a phone number

I want to cancel my PM plan. If I want to port a phone number to the new server such as Freedom Mobile , how long it takes?

Resolved! Voicemail

Keeps saying voicemail failed. Then just now it called voicemail in Montreal but said it failed. I live in Ontario.

Service

I can’t connect to public mobile and cannot submit ticket. Getting very frustrated

Transferring my PM number to new provider

Transferring my PM number to new provider, last night I purchased a plan from Fizz Canada, I want to transfer my number to them but I never received a text message from Public Mobile to authorize my transfer. This morning I have removed my esim from ...

Transfer number from another provider, can make a callous cannot receive calls and texts.

Can't access account for second line

I started a plan for a family member in July as they were home for a month. I totally forgot about it and it's been active since I need to cancel the line, but I cant log in to do so. Attempts to recover the email don't seem to show up in my normal a...

Resolved! Android phone showing roger/tells network

Yesterday at noon I switched from Rogers to public mobile and requested my number be ported. I received the text to authorize rogers to cancel my account and I typed Yes. About 3 hrs later I received a nsg from another number saying they didn't get m...

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