Community

Can't call out or receive calls

I am in mexico with the canada us mexico subscription and I am unable to call out or receive calls!

Not sure of the number transfer process

tried to transfer pc mobile to public mobile. Done all the data entry but during the sim setup there seems to be error. Not sure if I need to send a Yes text to confirm with PC or install first. I did the esim install first. Got an error message righ...

Still no activation after 7 hours of setting up

Activating issue and sending ticket

Hi Public Mobile Community,I’m having trouble submitting a support ticket through the website. The submit Ticket button is greyed out and unresponsive, even after I’ve filled in all the required fields and described my issue to the SIMon chatbot.Here...

Unable to activate Esim

Bought the 60gb/month half price promo but am unable to activate eSIM.

Thanks

        thank you

Subscription not working

I just subscribed to Public and transferred the service to my phone number but i didn’t on a different device. Now i delete it and can’t to setup on my cellphone 

how do i renew my plan early

i ran out of data early, how do i renew my subscription early, i dont want to change the subscription, currently on 5g 100gb

Double charged/Billing error on the new "50% off Can/US/Mex" promo?

Hi everyone,I just joined Public Mobile today to take advantage of the 50% off Canada/US/Mexico plan for 2 years (the $20/month deal). However, I’m running into a major billing issue and wanted to see if anyone else is facing this.Here is what happen...

No service

I have ported my number from telus 7 hrs ago it shows my account is active but still cannot make or receive calls or texts

Re: FIX YOUR LIVE CHAT APPLICATION

It happened me too, I joined at 3:15 PM with around 36 people in queue. It was finally about to be my turn at 4:55PM with 3 people ahead in queue and then suddenly I am back at 40 people ahead of queue. I am re-thinking if I should join PM or not. 

I activated my account on Jan 25th but didnt get the 50% off???

I activated my account on Jan 25th and didn't get the 50% off for 2 years from the flash sale promo?Why not? Can Public fix this? I am still getting charged 40$/m.

Number transfer

My old service provider can not be found from the list so that I am not able to proceed to transfer phone number. How to work out this issue?

Porting out from Fizz

Hello,Can you give me a contact to call for transferring to PM from Fizz. I added 0000 to my fizz account when doing transfer and also replied YES when asked by FIZZ. My number is still not fully functional in PM and Fizz has already confirmed the nu...

Porting from fizz didn’t work

Please help, I called the number  and they said they fixed my issue and i will have service in 90 minutes but it still doesn’t work and i can longer reach them.

Porting a number from Public to Public

In order to take advantage of a Flash Sale (after being with Public for 3 days!) I created a new account and subscribed to the new plan. When I try to retrieve my phone number from my more expensive account, I get a message that the phone number is n...

FIX YOUR LIVE CHAT APPLICATION

I WAS WAITING FOR 2 HOURS AND 48 MINS IN THE QUEUE AND FINALLY IT WAS MY TURN. THEN YOUR AMAZING LIVE CHAT APPLICATION SUDDENLY PUT ME BACK TO THE END OF THE QUEUE AND SHOWED ME THERE WERE 58 PEOPLE AHEAD OF ME. IF YOU CAN'T HANDLE THESE TINY FUNCTIO...

wrong imei number

Hi, when I trasfer my number to Public.I was told by text that the IMEI number is not correct, and my tranfer could not be completed.Now how can I re-intiative the transfer process?Thanks.

Incomplete transfer

I have just transferred form chatr. I can access to the internet. However, i can not make or receive any phone call. I can send out SMS but can not receive them. 

Re: Transfer phone number from Fizz

Same here. And no one contact me since then. I don’t know what to do next.

the 50% off plans charging full price

I read from someone else's post yesterday that they were having issues where you were asked to pay once at the activation of the subscription, and then when you open the app to start the activation/porting process, it says that the subscription is no...

Transfer not Successful

Hi, I transferred my number from Virgin Mobile Last night, and it wasn't successful. I tried reaching out to Cs_agent in the morning but didn't receive any response back. Please resolve it. 

This is horrible

Never-ending loops of error messages and nonsense. What a horrific experience so far. I signed up 2 days ago but yeah it didn't work. Like everyone else apparently. Took my money, no functions like calls or texting working. 

Phone number transfer

i have issue when transffering my phone number from Fizz, it didnt come through and no one contact me. fizz said my acount is still activate on their end and my new number at PM i dont know if that succeed or not. Can someonw help me?