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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2200 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30291 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42055 Views
  • 185 replies
  • 29 Bravos

Resolved! New $15 subscription with no data

Hi all, I would like to switch my current $15 subscription that includes 250mb of data (that I never use) and only 100mins of talk time to the new plan that’s available that has no data but unlimited talk time canada-wide. When I go to change subscri...

VanIsleBex by Great Neighbour / Super Voisin
  • 571 Views
  • 4 replies
  • 1 Bravos

Log in

I'm unable to log into my active public mobile account I'm locked out of my email to get the two step code and I can't get a text because I'm trying to set my new phone up and I have a esim.. please help I can't activate my phone without logging in

Chantalbb23 by Great Neighbour / Super Voisin
  • 457 Views
  • 3 replies
  • 0 Bravos

Loyalty bonus

Public mobile has given customer a kind of loyalty bonus that couldn’t be used because I can’t use up my data, if downgrade the plan they shall take away the bonus without giving any consent to the user, is it a kind of cheating game by piblic mobile...

Kennyvu by Good Citizen / Bon Citoyen
  • 1218 Views
  • 15 replies
  • 0 Bravos

Oh extremely happy :(

So i got a esim for my phone, an now it killed my sim says unprovisioned, , yet was told by the bot exactly how to share connect with tablet. This is the worst support system i have ever seen. now i wait for someone here to figure out, i need a agent...

garbagesystem by Good Citizen / Bon Citoyen
  • 1489 Views
  • 24 replies
  • 0 Bravos

Switch to a different plan from inactivated plan

Hi, I purchased a plan back in March. I have not been able to activate it since I could not get the eSIM to work. Because of this I can’t even use your app. Could you please help me switch to this plan instead? I attached a screenshot. By refunding /...

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kimeow by Great Neighbour / Super Voisin
  • 395 Views
  • 3 replies
  • 0 Bravos

Failing to port in from Zoomer

Submitted ticket. Can you please help as I got sms that my number failed to port in. It has passed 2 hours already.

Imnotrobot by Great Neighbour / Super Voisin
  • 489 Views
  • 4 replies
  • 0 Bravos

Shipping Time on New SIM Card

I placed my order today for a physical SIM card, and it said shipping would take two business days. Now, after the order is processed, the expected delivery has changed from two business days to July 15, which is over seven business days. Why were so...

jj70 by Great Neighbour / Super Voisin
  • 1135 Views
  • 9 replies
  • 1 Bravos

New activation Not working!! Please Help!!!

So new PM client and haven't had service for one week since activation of subscription.  Please someone help me customer service can't obviously.  Activated my sim and everything on their end is showing active and on my end it is not coming up as act...

ScottTaylor by Good Citizen / Bon Citoyen
  • 1448 Views
  • 13 replies
  • 0 Bravos

Resolved! How to check the phone numbers registered with my name?

I received a suspicious call from Rogers today, telling me that I was sending phishing messages and that the number was marked as high-risk. However, the phone number was not applied for by myself and is different from the one I'm using. I'd like to ...

SonjaN by Great Neighbour / Super Voisin
  • 854 Views
  • 4 replies
  • 0 Bravos

Cancel the plan

I want cancel the plan because before 2 month I transferred the number from Fido to public mobile, but I don’t know why it’s failed and I got a new phone number, so I just be charged by Fido and public mobile In these two months,so sad so I want canc...

Jonook by Great Neighbour / Super Voisin
  • 296 Views
  • 2 replies
  • 0 Bravos

Activating a non smartphone - flip phone Easyfone T300

I'm not able to download the Install App on this new basic(call and text) flip phone.. I tried on my laptop but it defaults to my husband's Samsung phone (the Public Mobile App). He has not Activated his smartphone yet.

car1 by Great Neighbour / Super Voisin
  • 528 Views
  • 5 replies
  • 1 Bravos

Phone number transfer

My friend travelled outside of Canada and so he closed his Public Mobile number. He wants to know if he can still hold on to his original phone number when he gets back to Canada and reactive his phone services with Public Mobile.

Sherry123 by Great Neighbour / Super Voisin
  • 378 Views
  • 5 replies
  • 0 Bravos

No Sim Card

I bought a SIM card mid June and it still hasn’t come yet. I also didn’t get a tracking email for the SIM. Anyone else?

SheeptheRam by Great Neighbour / Super Voisin
  • 306 Views
  • 3 replies
  • 1 Bravos

Resolved! Points Error

Hi all, Before the points system, every month I received a $4 credit; $2 for auto pay, and $2 for being a loyal member for the duration that I have been. This should equate to 4 points a month. I noticed for July, I only received 2.6 pts. Is this an ...

hdran by Great Neighbour / Super Voisin
  • 524 Views
  • 6 replies
  • 1 Bravos

Sim card

I received the large Sim by mail but my new phone needs a Nano Sim. How can I get the Nano Sim?

car1 by Great Neighbour / Super Voisin
  • 271 Views
  • 2 replies
  • 0 Bravos

Where can I buy public mobile voucher?

Hi, I want to buy a Public Mobile voucher/gift card in a store. As listed here https://www.publicmobile.ca/en/on/payment-voucher. I checked with Real Canadian Supperstore, Loblaws (Vancouver) but they said that the service no longer provides Public M...

HieuPhoebe by Great Neighbour / Super Voisin
  • 1609 Views
  • 9 replies
  • 0 Bravos

Can’t get in my original acct made a new acct in error

I in error signed into make a new acct, what I had intended to do was sign into my original acct & update my payment card then switch to different plan. the CS_Agent hasn’t replied since June 28 & I still can’t get into my original acct? 

Cordel by Great Neighbour / Super Voisin
  • 252 Views
  • 2 replies
  • 0 Bravos

MK App

I just installed the PM app and I see that it installed Mobile Klink app.How do I remove it. It auto installed and doesn't have an uninstall feature.

StuGattz by Good Citizen / Bon Citoyen
  • 762 Views
  • 3 replies
  • 0 Bravos

Data usage

Daily amounts still available?

BLD2 by Great Neighbour / Super Voisin
  • 258 Views
  • 2 replies
  • 0 Bravos

Resolved! Account locked however I still have service and being charged

I have an issue.For the past few months, I had an issue where it was always written that my Public Mobile account was locked.Doent matter what I do, it always says (too many login attempts, come back in an hour)I already tried to:1) Use browsers with...

Goose322332 by Great Neighbour / Super Voisin
  • 382 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting out

I just switched from Virgin to public mobile. I sent yes to the porting msg. Now I can make calls and use data. But no incoming calls and can't send or receive text messages. Please guide.

Gayotri by Great Neighbour / Super Voisin
  • 988 Views
  • 10 replies
  • 0 Bravos

Confirm Your Identity

Trying to confirm my identity but I never get a text with the 6 digit code to get full access.  I keep resending code but it does not work.  I currently can phone people right now but people cannot phone me and I cannot send text messages. Where do I...

Screenshot_20240704_101129_Samsung Internet.jpg
TS5 by Great Neighbour / Super Voisin
  • 475 Views
  • 4 replies
  • 0 Bravos

Over charged

Customer service sucks, no one gets back to you you. Is there a living human being I can talk to on a call toll free number to get my money back?

LorretteLeigh by Great Neighbour / Super Voisin
  • 522 Views
  • 5 replies
  • 0 Bravos

Resolved! Charged Twice

My subscription expired so I went to manually pay it this month. I was charged twice and do not see a credit on my account. 

Lock out of account

Can anyone help me in trying to access my account. Security system sending code to my inactive cel number

Frannypoo by Great Neighbour / Super Voisin
  • 373 Views
  • 4 replies
  • 0 Bravos

2nd line activation on a second phone

Hi. My main public mobile line works fine on e-sim in device 1. I recently ordered a physical sim card (sim 2) which was planned to be used with my second phone - so I was expecting to activate sim 2 and use it with a separate plan. Now it's installe...

1z_zy by Good Citizen / Bon Citoyen
  • 788 Views
  • 6 replies
  • 0 Bravos

Resolved! Transferring number after subscription expiry

I'm switching to a new provider and my subscription with PM ended yesterday.  However, to port my number over, I need to receive and respond to a text from PM to authorize the port.  Is there a way to receive that text without paying for a whole new ...

dlin by Great Neighbour / Super Voisin
  • 372 Views
  • 3 replies
  • 0 Bravos
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