Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I am a returning costumer to fido, right now my phone is under another company but as a previous costumer of Public I decided, to return and get my services with Public again . but I have been trying to log into my account and it is not allowin...
Is this promotional plan 50 GB per month? It's not specified in the description of the plan. Thanks!
My number has been suspended , I really want to get it back
My credit card was charged twice on the same day for my monthly payment. Looking for assistance to rectify. Thanks.
I just switched to Public Mobile from Peto Mobility. What a huge difference in call quality! Is that because of better towers or using 5G now? No drop off & very loud & clear now. So far, very good!
The data is fine and everything, and I am transferring my old sim card to my new e sim with PM but when I turn off my old sim card, I can't send or recieve any messages with my old number. I also recieved a text but they haven't really told me anythi...
I upgraded my subscription and have been overcharged. How do I get my creditthx
Today is the start of my monthly billing cycle. My credit card payment was successful. I have enough funds in my account but my account says my service is on hold. I tried opening a ticket but am unsuccessful.
Lost my phone's SIM card while on vacation in Europe while trying to put in a Euro SIM. Now I have a new SIM card, but my old account is still active. We have the right email for the old number, and we want the old number back because it was a good p...
I keep trying to change my payment method and it keeps telling me cannot process at this time please try again later, it's been this way for over a week so later seems to never be coming
I made a fee payment by phone yesterday by Visa Debit, and my bank statement shows that thepayment was taken. However, it isn’t showing up on PM website or by phone prompts.I have been doing this way for years. Should I call Visa and reverse the paym...
I'm trying to update my address to order a new sim card and I cannot check out. Keeps giving my invalid address My address is correct in the profile************
New Sim card and new phone number. The phone still states no SIM. I’ve turned off and on airplane mode. Turn off the phone and turn the phone back on. Nothing works
Hello everyone, I was checking out the list of VoLTE enabled phones for PM and I noticed that the Google Pixel 8 and 8 Pro are not listed. Does anyone know if and when PM will support VoLTE on these phones?
Just transferred a number with a new eSIM and now my data isn’t working
My friend sent me a promo code instead of a referral code, can I still redeem a referral code after I have created my account?
I am on the old $15 plan which used to say unlimited incoming minutes. I went through the forums and understand that people grandfathered in should still see the unlimited incoming in their self service, but mine has changed to 100 Canada wide minute...
I used to have instant access to wifi on my iphone (and so did my wife) when I left home out of range of my home wife. Since transferring to Public Mobile we have lost the ability to wifi away from home (unless we log onto a 3rd party wifi). Does Pub...
Im trying to transfer my number to a new iphone but it keeps on saying unable to transfer
I have a Canada-US plan and I was in the US today with my new plan for the first time. I assumed that my plan would just continue to work as is once I crossed the border into US, but it didn't. The data, calling and texting didn't work. Is there some...
I want to transfer my mobile network to another carrier, but since I lost my phone, which had an eSIM installed, I can't receive the transfer confirmation SMS. What should I do?
Hi, I have a subscription already with Public mobile, but right now, there is a new offer available online which is way better than mine with cheaper price! how you can switch my subscription to that offer:6 GB Data at 4G Speed for $23.00 / MONTHThe ...
I am having trouble paying with my credit card, i bough forty dolers voucher and added to my online account via redeem voucher but my account is still suspended where did my forty dollers go?
My credit card expired, I tried multiple times to log into my account but it would not recognize my email address even though correct, after several days and many attempt to reset my account I have finally been able to log in however it appears I may...
I’ve never used any of my rewards points I’m just wondering if it’s possible to use them to reduce the cost of switching to a new subscription?
I was trying to transfer my phone number from Koodo to Public Mobile, but when I replied YES when Koodo asked me if I sent a request for transfer, I lost my service immediately, I can’t receive any code from Public Mobile and receive any call from th...
I can't get my wife's new credit card to register on her account. I've uninstalled and reinstalled app on her phone. tried on every computer in the house even in incognito mode. Any suggestions other than registering for a new account etc? thanks
I went with a different company but I can’t transfer my number over without renewing my plan to receive an SMS for a code confirmation. The cheapest plan is $34.50 after tax. Feels almost like a fee just to get ahold of my number. My iCloud, CRA and ...
Hi, my name, email, and payment info has been on an account that I set up for my daughter. Now that she is working, we'd like to transfer ownership of the account to her name and email, with her payment too. We wish to keep her current phone number. ...
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