I’m having issues activating my eSIM. The activation process was completed successfully through the app, but my iPhone shows a message saying that the eSIM cannot be activated. The same error appears when I try to activate it using the QR code.
I initially thought the eSIM might already be installed on my phone, because turned on on eSIM that I thought it was public mobile eSim and give me SOS, but later I found out that It was an eSim that previously used during an overseas trip. but there is no PM eSIM.
I searched the forum and followed all the recommended steps from other users with similar issues, but nothing has worked so far.
I opened a support ticket 24 hours ago and haven’t received a response yet. I also can’t log in from my computer to make this easier, because the verification requires an SMS sent to my new number, and I never receive that message becasue there is no sim and dont get the option of email verification.
Additionally, I received an email yesterday asking me to complete my Public Mobile activation, but the link only redirects me to download the app, which I already have installed on my phone.
I understand that you may be busy, but this situation has been quite frustrating. At home, I transferred 6 numbers to Public Mobile and had issues with 3 of them: 2 during number transfer and now this issue with my eSIM, which also comes with a new number.
I would really appreciate your help in resolving this as soon as possible.
