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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2374 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4149 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35113 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47042 Views
  • 182 replies
  • 30 Bravos

Resolved! US Roaming Talk Text Add On not working

I have a friend traveling in the US now. He has an Android phone and bought the "US Roaming-Talk Text 15 day" Add On several days before traveling. We went over the settings he would have to change earlier. While in the US we texted each other to con...

crs01 by Great Neighbour / Super Voisin
  • 716 Views
  • 8 replies
  • 0 Bravos

Transfer failure

My account is activated but my phone doesn’t work

Marie33 by Great Neighbour / Super Voisin
  • 391 Views
  • 4 replies
  • 0 Bravos

Account locked

my account is locked and cannot sign in, it asked me to try the next hour and even 5-6 hrs passed by still getting the same problem, even i kept resetting the password a number of times as well. The chatbot is absolutely useless.Just wondering how to...

htruong by Great Neighbour / Super Voisin
  • 374 Views
  • 4 replies
  • 0 Bravos

Resolved! change subscription

Hi, I want to change my subscription. But my 30 days cycle just started few days ago. If I select change immediately option, does it mean I will get a full charge and lost my previous balance? Thanks

johntang by Good Citizen / Bon Citoyen
  • 541 Views
  • 4 replies
  • 0 Bravos

U S. Plan Issues

Earlier this week I posted in this forum as my $15 plan was not working in U.S. I finally got the phones Volte settings to work. In between tho I asked for refund. I never gave the agent my phone number or last 4 digits of credit card so I doubt refu...

LandATownsend by Great Neighbour / Super Voisin
  • 281 Views
  • 3 replies
  • 0 Bravos

Subscription not activated

I have paid for my subscription but when going through the app I’m getting error subscription not activated contact support 

Roblox-girl by Great Neighbour / Super Voisin
  • 348 Views
  • 4 replies
  • 1 Bravos

Esim

My Esim didn't activate.  

Toad1 by Great Neighbour / Super Voisin
  • 305 Views
  • 3 replies
  • 0 Bravos

Physical locations...

HelloIs it just me or there is no public mobiles' physical location showing in the website.

muhac80 by Great Neighbour / Super Voisin
  • 509 Views
  • 3 replies
  • 1 Bravos

Lower dollar plan verification.

I have been thinking of making some long term plans for more data and less data on the open market and of course more $ and less $. Or maybe break even. On my logon, here are my lower $ upgrade options. I see the 90 day options aren’t as attractive a...

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Grinch by Model Citizen / Citoyen Modèle
  • 349 Views
  • 1 replies
  • 1 Bravos

Resolved! VOLTE

i have a pixel 8 and so far things are fine, however i will be traveling to usa and i see everyone advising to enable VOLTE , i tried to do it however what i see is on pixel 8 there is no volte option shown under sim setting for public mobile! any ad...

Sura by Good Citizen / Bon Citoyen
  • 589 Views
  • 3 replies
  • 0 Bravos

Data 100% of 250Mused but history shows 5M

My data shows 250/250M of data is used. I checked the usage history and it only shows about 5M. Where is my other data history?I did the help suggestions for network reset and validated APN settings and everything was correct. I can not see where my ...

Weadickkj by Great Neighbour / Super Voisin
  • 739 Views
  • 9 replies
  • 0 Bravos

getting help

ihave 4 accounts with public one the credit card is expired and i have dificulties getting init seems its impossible to get help nowi have been with them with over 10 years and things are getting more comlicated everydaywhy

Et41 by Good Citizen / Bon Citoyen
  • 732 Views
  • 8 replies
  • 0 Bravos

Resolved! ‘Invalid Address’

I’ve been trying to update my address and I keep getting an ‘invalid address’ error! I enter my details correctly and even tried it a couple of different ways. Public Mobile doesn’t seem to recognize it. I’ve had payment issues in the past and I thou...

BaileyW by Great Neighbour / Super Voisin
  • 507 Views
  • 3 replies
  • 0 Bravos

Resolved! number port in/out question

Hi there,I wonder if someone can help me on this complicate situation. I do have a TELUS postpaid plan (account #1) and Public Mobile prepaid plan (account #2). Due to the high monthly charge of the TELUS postpaid plan, I purchased a TELUS prepaid pl...

ericrenca by Great Neighbour / Super Voisin
  • 437 Views
  • 3 replies
  • 0 Bravos

Please cancel my account

I am unable to activate the eSIM emailed to me and thus wish to have my account cancelled as I have not fully activated service nor wish to be billed nor use your service due to working on this for nearly 2 hours

Sargent76 by Great Neighbour / Super Voisin
  • 366 Views
  • 4 replies
  • 0 Bravos

Resolved! subscription

Once I set up an account with my Mastercard Can I then change payments to be withdrawn from my saving account in my bank? (not a credit card)?

TobiAnaka by Great Neighbour / Super Voisin
  • 569 Views
  • 6 replies
  • 0 Bravos

Resolved! Problem Porting Number from Chatr

Hi,I recently joined Public and initially activated with a new phone number to make sure everything works. After that, I requested for my number to be ported from Chatr. I had to go through this process twice as initially I entered the IMEI and then ...

sregmi by Great Neighbour / Super Voisin
  • 690 Views
  • 5 replies
  • 0 Bravos

Resolved! Network selection - what is 999 40?

Hi community!I'm wondering if anyone can tell me more about the network selection options, specifically what is 999 40? Is it best to use automatic or select public mobile manually?  Thanks!

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Gabrielle-k98 by Great Neighbour / Super Voisin
  • 941 Views
  • 3 replies
  • 1 Bravos

US Roaming talk and text

I purchased a 15 day US talk and text yesterday. Yesterday I made some calls successfully. Today I am unable to do so. I can however send and receive texts. Can you please help me?

MichelGa by Great Neighbour / Super Voisin
  • 266 Views
  • 2 replies
  • 1 Bravos

Resolved! updating payment info

I received a new card with a new expiry date and cvv, and can't figure out how to update my payment method to reflect that change.

TheresaP by Great Neighbour / Super Voisin
  • 708 Views
  • 6 replies
  • 0 Bravos

About making a payment

I lost my wallet and all my cards. So that's why public mobile can't get there payment, how can I fix this so it's auto pay again

Weston6 by Great Neighbour / Super Voisin
  • 352 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription is not changed to new one

I set a subscription to change at the new cycle but it is renewed to the existing one. This is second month that this happened. I first set a new subscription to take place in September but it didn’t. I tried again for October but my plan is still th...

Manon1999 by Great Neighbour / Super Voisin
  • 397 Views
  • 3 replies
  • 0 Bravos

I can't make a call indoors.

The cellular Coverage in Peterborough area - specifically Fleming College main gate is not good at all.Its now getting to the point where we will need to change carriers if it doesn't get better.I work in a commercial building and have to go outside ...

jason222 by Great Neighbour / Super Voisin
  • 534 Views
  • 4 replies
  • 1 Bravos

Resolved! Points

Do points still not expire?  Do I manually pick a way to spend them or does the points automatically go towards paying my bill?

parkay123 by Good Citizen / Bon Citoyen
  • 527 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM 1 NOT ALLOWED

Hi, I got new phone Galaxy S24 Ultra,  my sim works fine on old phone but new one cant recognize the card, cant register on network. It says:  SIM 1 NOT ALLOWED

PK1010 by Good Citizen / Bon Citoyen
  • 1482 Views
  • 15 replies
  • 0 Bravos

Resolved! Re: SIM card

 It looks like my SIM card is failing, which is causing the high data usage I had yesterday. How can I get a new SIM card?please give me information anyone

Jameslee12 by Good Citizen / Bon Citoyen
  • 538 Views
  • 5 replies
  • 0 Bravos

Resolved! Why has my data stopped?

My plan is One GB, and I used all of that this month.  I do however have a One time promotion of 5 GB, and I used only two of that. Why isn’t Public switching over so as I could use the other 3 GB?  I also have an add on of 2 gb with 0 used.  Why can...

parkay123 by Good Citizen / Bon Citoyen
  • 608 Views
  • 5 replies
  • 0 Bravos
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