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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2393 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4169 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35185 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47179 Views
  • 182 replies
  • 30 Bravos

Old number

Months ago I ported my number from Koodo to public. My old number still shows in about phone. Okay fine. But sometimes people tell me my new number is not in service. I ignore that, but the other day my daughter told me my texts come as from a differ...

MichaelBonner by Good Citizen / Bon Citoyen
  • 1140 Views
  • 15 replies
  • 0 Bravos

payment did not go through

Hey, my payment did not go through and I lost service. Today is the renewal date. I was wondering if we can re-attempt the payment so i have my service. Thanks

jinsun by Great Neighbour / Super Voisin
  • 189 Views
  • 1 replies
  • 0 Bravos

Adding a second plan under 1 account

Is it possible to add a second plan (for another cell phone #) under the same account? We are looking at purchasing a cell phone plan for our child but would like to avoid having to create multiple accounts.

LL81 by Great Neighbour / Super Voisin
  • 318 Views
  • 3 replies
  • 1 Bravos

Resolved! 90 day subscription offer.

Post deleted.--------------------------------------Update by Oracle:Original Post for the benefit of the Community : Just switched to the $20 plan and now on my account page Im offered to switch to a 90 day plan. It doesn't show the plan cost if I do...

Wayworn by Model Citizen / Citoyen Modèle
  • 219 Views
  • 4 replies
  • 0 Bravos

New subscription questions

Hello,I am looking at taking out a Canada/US plan with Public Mobile.   First of all, are all phone calls and text messages in the US and Canada unlimited in your plans?    In reading the conditions, it said that only calls made from Canada are unlim...

Mookie1 by Great Neighbour / Super Voisin
  • 1357 Views
  • 13 replies
  • 0 Bravos

Roaming Fees

Hello I am Canadian and I thought my plan would allow me to use my phone in the USA.  When entering I got a message about roaming fees and about add ons.  I paid the $15 for what I thought would allow me to use my phone  but I never got any notificat...

SassyCat by Great Neighbour / Super Voisin
  • 333 Views
  • 2 replies
  • 0 Bravos

Resolved! Trouble accessing account online

Hi,My father is having trouble accessing his account online. It seems the account has been locked out due to too many attempts at logging in. After waiting the recommended wait time as per the email that was sent after being locked out, I am still un...

AshLG by Great Neighbour / Super Voisin
  • 583 Views
  • 3 replies
  • 0 Bravos

Resolved! Limit on US Usage?

My plan includes US usage.  Is there a limit?I'm planning on spending winters in FL.  Can I continue to use my PM account for 4 months straight or do I need to get a US carrier?

CannonSt by Good Citizen / Bon Citoyen
  • 525 Views
  • 5 replies
  • 0 Bravos

Activation

Transfered my parents phone to public mobile.  It was porting a koodo number so article said to reserve a temp number then contact support. I selected a number and received an email saying it was active.  I can do outbound calls but inbound calls go ...

Davelothrop by Great Neighbour / Super Voisin
  • 365 Views
  • 4 replies
  • 0 Bravos

esim issue

my phone has been reset and i cant activate existing esim. the old QR code is not working now

BacheekAegis by Great Neighbour / Super Voisin
  • 199 Views
  • 1 replies
  • 0 Bravos

Can't access my account (phone stolen)

I cannot access my account. My phone was stolen and the verification was set to send a text message to my phone when I login. The email associated with the account is blocked as well so I cannot complete the forgot password. I do have the correct cre...

PaulBh by Great Neighbour / Super Voisin
  • 568 Views
  • 2 replies
  • 0 Bravos

cannot receive a code by text

I cannot receive a code by text for my account as I am out of the country, and also cannot access my full account to cancel my subscription. What options to send the code by email is available or how do I cancel my subscription ?

kallie01 by Great Neighbour / Super Voisin
  • 841 Views
  • 6 replies
  • 0 Bravos

NEW PHONE NUMBER

Hi, I would like to change my phone number, however it doesn't give me a list of numbers, it just shows tat I can put any number i like. Could somebody explain how this thing works to change to a new phone number, because I don't want to lose my curr...

discipline by Good Citizen / Bon Citoyen
  • 1058 Views
  • 5 replies
  • 0 Bravos

eSIM Issues

Hi,I bought an eSIM early today. but I had trouble activating it. I turned off the phone and wait until -5 min to turn it on again then the eSIM disappeared. Now I cannot do or see my new phone number. it is there any way to fix it or to have the ful...

Stephanie_8 by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 0 Bravos

Resolved! Slow data

Experiencing extremely slow data the past few days.Im on a 5g plan and a speed test won't even load.The irony is I am at the hospital visiting my Dad and had to switch to hospital wifi just to send this message.I am in southern NB .Tried switching to...

Helikva by Great Neighbour / Super Voisin
  • 558 Views
  • 4 replies
  • 0 Bravos

Payment Issue

Hello all,My plan was due to renew this morning (of course during the scheduled maintenance!), PM did take the funds out of my account properly but then a few hours later ended up refunded it without any notification. I have checked with my bank and ...

Sara17 by Good Citizen / Bon Citoyen
  • 773 Views
  • 8 replies
  • 0 Bravos

Sim card

I have not received my Sim card.  It had been more than 10 days!   Is it normal! 

cookie4 by Good Citizen / Bon Citoyen
  • 651 Views
  • 4 replies
  • 0 Bravos

3rd month free plan

Hi I was looking to change my plan to $39 month.what that means say on plan 3rd month free? Thanks 

Inder_ by Good Citizen / Bon Citoyen
  • 581 Views
  • 2 replies
  • 0 Bravos
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