Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I've had the issue of the eSIM not downloading to my Google Pixel 8 Pro through the Public Mobile app. I've seen online that they suggest scanning a QR code in the confirmation email, but I never got that. Public now tells me I need a physical SI...
My bank has been charged but I got an error message and do not know how to proceed now.
Hi there,I just accepted an offer sent to me via text for 20 GB of 4G data for $27. Could you please confirm if this is just an add-on to my existing plan, or if the $27 is a new plan that includes calls/texts?Thank you
I have suddenly been receiving repeated spam calls every half hour for 3 days. I block all numbers but they continue from new numbers. My phone has been taken over it seems.Does anyone know how to shut this down?
Please help me. I’m a foreigner and I arrived here in Canada yesterday.I don’t have phone number, bank account, and Canadian credit card. (But only visa/mastercard from my own country)If i want to make a phone number with PM, it requires Canadian cre...
Hi there, I am not receiving my anniversary points since switching to the new rewards plan.Can you also tell me when my anniversary as well? Thank you!Alessandro
hi, i recently wanna switch to another carrier and the agent at other carrier told me i had to reply yes to sms sent from public mobile. However, i am not in the country, so how can i do that? I assume the text is already sent, but i cant receive it ...
Last two months I can't send or receive and MMS items. A mobile shop checked the Public MObile website and changed some settings but still nothing.Beginning yesterday, I have no data working on a 50 GB plan. Today still the same. What is happening? V...
Hi,I'm traveling to Egypt for a month and I would like to use my phone there to receive important calls and potentially call back if needed. Is there a plan or a way I can still receive calls and SMS, and also my voicemail? How do I get it and what'...
Just trying to reset my password to update my subscription to one with more data because I'm leaving on a trip today and my account has been locked for what feels like forever. I've even successfully managed to reset my password like 3 times, but it ...
What are the details of this offer. 20GB FOR $27.
I recently changed my plan to 6 gig of data from the 2 gig plan and wish to change back to the 2 gig plan but can't seem to do that?
Good day,I've been a customer for about five years. With the new loyalty program, I'm now paying $30 per month for Public's most basic level of service, which new customers can get for $19 per month. Are there any retention offers or other incentiv...
Hi there,My wife and I use Public. I can login no-problem. She can't: multiple password resets ("you have successfully changed your password!") and super-careful password entry don't help. Same for website and the app (which we uninstalled and reinst...
In May my plan changed from a $10/month plan to a $15/month plan. Why was this done without me aski
I have a alternate phone number in my Account Info in my Profile, but now the alternate phone number is not in service anymore, I do not have another phone number, how do I delete it? And what is the alternate phone number for?
Hello,As of late, everyone seems to be having different plans they can switch to when they are signed into their accounts.辰Yesterday, these two plans were listed on my account for new activations only.Mind you, you might or might see this on the $15 ...
I asked a question in Community and now I am bombarded with emails. How do I stop the emails?
I signed my Kid up for a plan with her email address and put the sim in my phone by accident. I cancelled the sim and bought another one but can’t get into her account. The log in sends the code but I can’t ever get passed they part. Please help!
Is there any way to escalate tickets to a supervisor. I have been trying to port a number since 5pm and am exhausted by the inability to get any assistance by the sole person they seem to have on cs
Is it easy to switch plans ? There is plans that are better than mine and cheaper ?editted message. Here’s my plan. I’d be crazy not to change ? $30.00/ MONTH2GB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International Text
Hi, I would like to downgrade my subscription to a very basic plan advertised on "shop" for plans page. I don't use even 1GB and I'm currently paying for 20GB. When I go to my account and click on "change my subscription" it only offers me a few p...
I recently transferred my number from my old service provider but I still can’t make outgoing calls . I used an eSIM
How to pay monthly subscription without adding credit card? I don't want pre-authorized payment, I want to pay as and when needed.
Although my Visa is set up for pre authorized payments I need to put them on hold for a bit. Interestingly I am NOT subscribed but PM withdraws my money every 30 days. I am unsuccessful cancelling this myself; is an CS agent able to do this for me?Th...
Does the 80G plan that goes for $39 include:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingThe advertisement doesn't say anything about call features. Thanks!
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