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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 87 replies
  • 17 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 177 replies
  • 21 Bravos

Number transfer took me too long time

I’m transferring my number from different provider since yesterday, but still my phone isn’t working on public mobile. Please help 

Tame by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Resolved! Locked out

Hello, My name is xxxxxxxxxxxxxxx, My phone number associated with my account is xxx-xxx-xxxx and the email associated with it as well is xxxxxxxxxxxxxxxi recently lost my phone and  I got a replacement sim card but I cannot complete the identity ver...

Chelsea08 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

cant shut down one of my accounts

I have three accounts, and I'm trying to shut down the account to which I have lost my cell phone. Everytime I try to log in it sends a code (which I need to log in) to the phone which I don't have. All I have is the account username, password and th...

chaychay by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

I can not log in for past 3 days

Here's what I wrote on a fb post you did... here was your answer... please helpWould love to come continue subscription but I can't get into my account for the last 3 days. I was even going to add another subscription. I would love some help with thi...

Mel1234 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

New to Public Mobil

I made the switch to public and ported my number over from my previous provider. Under settings, I’ve switch to the Public Mobil E sim.  I'm able to make calls, but I'm not receiving incoming calls or texts.Am I missing something?

WesH by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

transfer number

I have transferred number from Fido to Public Mobile.  My phone is showing my number from Fido. But I can only dial out and unable to receive number or text under Fido number. Can anyone explain what happened?

e-sim purchase refund

I made the mistake of purchasing an e-sim and paid $28.25 only to find neither of my phones support it.  I am looking for a refund but have been given the run around and page hopping only asking me to complete registration 

obsurv47 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! 40GB Canada-US

I just signed up to Public Mobile's 40 GB Canada US plan. This seems pretty obvious but I'm looking to confirm to ensure 100% accuracyThis allows us to use all 40 gigabytes, including unlimited talk and text anywhere in Canada and IN THE UNITED STATE...

FDizzle by Great Neighbour / Super Voisin
  • 54 replies
  • 2 Bravos

carte Sim

J'ai payé pour un abonnement avec ESIM mais mon téléphone n'est pas compatible, alors j'ai commandé une carte SIM. Comment puis-je faire le changement? Dans l'appli, je ne peux RIEN faire. Je ne peux même pas me désabonner vu qu'ils veulent que je co...

Audey by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Add-on expired with little usage - regular data cannibalized instead

I was heading away on a trip last month and noticed that most of my 250MB data had been used. I had some days before my plan renewed and didn't want to be caught away with no data, so I purchased an add on of 200MB. When I purchased, it indicated tha...

Andy2201 by Great Neighbour / Super Voisin
  • 7 replies
  • 2 Bravos

Resolved! Data

I recently switched to public mobile. I have a plan that has 1GB of data but when I on my data on my phone it doesn't work. Pls help me.

js08 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Overcharged

I have been charge twice monthly fees and can not hold customer service 

Mustafa3 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! @ Added add on by mistake

I added 3 GB data by mistake, I wanted to add 3GB US instead.  Now I don’t know how to get reimbursed.  I will never use it up, I don’t use up the data with the plan I am on.  I tried contacting Customer Service but get an error code.  Please help.

Happy10 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

iPhone SE (2020)

Weak signal & data slow and sometimes not working even though I reside in a big City with several cellular towers nearby. Anything I can do?  What are the correct APN settings? 

DPRK by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Community rewards are inaccurate

Someone didn’t receive their top 10% badge and reward, because I got it.. I used to be quite regularly participating but haven’t been for quite some time.. 3 (if that) posts got me the top 10% badge and reward.. I’ll keep the 5$ for being honest but...

Metal1967 by Deputy Mayor / Adjoint au Maire
  • 20 replies
  • 5 Bravos

Resolved! *611 broken?

I am getting a circuit bus, error message or the call just drops.  is this normal.  I have never experienced this before when calling a carrier to check balance or do self serve.  I am calling from an hour north of Toronto, ON if that makes a differe...

Ugh_So_Lame by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos

Resolved! Does 40GB Canada-US Data Plan work in Alaska?

I will go to Alaska by cruise and would like to have internet there. Does 40GB Canada-US Data Plan work in Alaska including Juneau, Skagway, Sitka, Icy Strait Point and Ketchikan? What is the carrier and is US roaming already included in the data pla...

ACVH by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Activation problem

Any plan I select gives out an error message & under every plan in the details section of the plan. On the very bottom, it says "for Quebec Use Only.". but I'm from BC. Without proceeding with activation, I cannot log in to the account. It is almost ...

TimJ by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Cancel

Kindly I want to cancel my account mu email address is xxxxxxxxxx@xxxxxxxxxbest regards Nadia

Nadou by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos
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