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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40226 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50780 Views
  • 182 replies
  • 30 Bravos

Esim

How do I transfer my esim to my new phone when I don't have access to my old phone anymore 

Bella65 by Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 0 Bravos

Plan switch

I changed my plans but it looks same 

Shashi2 by Great Neighbour / Super Voisin
  • 214 Views
  • 2 replies
  • 0 Bravos

Fully port my number to Public mobile

I have responded " Yes" and my older service provider has approved my request and its been few days now but my incoming isn't working and I believe my number isn't fully ported out.

Cannot have access to cheaper plan?

How can I not get offered a 19$ or a 23$ plan when I currently pay 24$Those plans are NOT listed as "new activation only"Money grab to maintain your plan or a higher, more expensive plan, it sounds like a scam to me and feels like the CRTC and/or con...

Feardis449 by Great Neighbour / Super Voisin
  • 470 Views
  • 5 replies
  • 1 Bravos

Resolved! Turn Off Data ?

If you subscribe to a basic Public Mobile plan with little to no data can it be turned off ? With other providers we were able to turn off data so there wasn't any chance of a data overage. Or if you reach your limit is data simply turned off automat...

Darren21 by Good Citizen / Bon Citoyen
  • 613 Views
  • 5 replies
  • 1 Bravos

Try calling any 782-899-xxxx

There is no Public Mobile user can dial and get thru to any number starting with 782-899. Both my children have phones with this number and I cannot call them. I get the message “sorry the number Cannit be completed as Dialed” yet they can call me. i...

Euyghn by Good Citizen / Bon Citoyen
  • 7668 Views
  • 18 replies
  • 0 Bravos

Out of service

Why it takes so long? I don't have phone service since Nov.13

stretching99 by Great Neighbour / Super Voisin
  • 508 Views
  • 7 replies
  • 0 Bravos

Want to add Mexico to my plan

I'm currently paying $36 for Canada+US calls and 50GB dataI see a promotion Canada+US+Mexico and 50GB data for $35.I don't care about $1 difference, but I really need Mexico for the upcoming trip.How do I add Mexico to my plan? 

Andy661788 by Great Neighbour / Super Voisin
  • 355 Views
  • 2 replies
  • 0 Bravos

Resolved! 90 day plans CAN US MEX

 Hi, just wanted to ask if the $35 plan is for 90 days (min 3 months) or whether I can revert back to my old plan ($29) after this? I’m planning to go to Mexico next week so this is probably cheaper than getting any eSIM from Airalo or Mobi based on ...

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JZ3 by Good Citizen / Bon Citoyen
  • 716 Views
  • 9 replies
  • 1 Bravos

PUK

How can I know my PUk code? I recently transferred from other courier to public mobile, my connection is still … and I cant contact anyone cuz my sim is locked.

Allyson03 by Great Neighbour / Super Voisin
  • 188 Views
  • 1 replies
  • 1 Bravos

Resolved! eSIM activation issue (tranfer from Virgin)

Hi,I am trying to activate my eSIM and transfer my current phone number from Virgin Mobile, but I am running into the following issue:To do this activation/transfer, the PM app asks me for a 13-digit contract number from my current provider. But my V...

Morandi by Good Citizen / Bon Citoyen
  • 1002 Views
  • 8 replies
  • 1 Bravos

Resolved! USA voice

I'm in LA. I have data and SMS, but no voice calls. I'm on T-Mobile LTE network. Other networks don't work.

Likambo2007 by Great Neighbour / Super Voisin
  • 719 Views
  • 8 replies
  • 0 Bravos

Resolved! Need clarification on this plan please

Im already on a $19 plan and wanting to switch to this plan cause of the long distance calling. Does this plan include VM (doesn’t really say), plus why does it say that I’ll earn $1.75/ month in rebate. My current $19 plan only earns 0.95 cents. Jus...

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rose88 by Good Citizen / Bon Citoyen
  • 1040 Views
  • 11 replies
  • 2 Bravos

Port requested PM

HiMy new provider sent a SMS to my phone to conform transfer my number to . But I I am not getting that SMS!Could you please release my number or Port out to my new provider?Thanks

ae489 by Good Citizen / Bon Citoyen
  • 850 Views
  • 13 replies
  • 1 Bravos

Hearing Problem

Cell giving lot of issues.  Incoming and Outgoing calls unable to hear on a regular basis.  This has been an going issue.  Its frustrating.  Any help getting this fixed would be appreciated. Thank you

Sheh by Great Neighbour / Super Voisin
  • 348 Views
  • 5 replies
  • 1 Bravos

Resolved! I am unable to switch to the Black Friday $35 plan.

I am currently under the $39 canada US Plan. I want to switch to the $35 Black Friday Canada, US and Mexico plan. I am unable to do so from my account, it does not show the Black Friday Plan when I go from my account. On the homepage however I see th...

Reddy333 by Great Neighbour / Super Voisin
  • 714 Views
  • 8 replies
  • 2 Bravos

Changing from physial sim to esim

@CS_AgentCan I change from physcial sim to esim in order to activate service today? I accidentally selected physical sim when signing up for service. Stores in my area are closd for the day. 

JP201020101 by Great Neighbour / Super Voisin
  • 336 Views
  • 5 replies
  • 1 Bravos

SIM card

The new SIM card was mailed to me days before the postal strike.  It’s been over a week now and I don’t know if you will issue a new one by courier or if I’ll have to wait until Canada Post goes back to work.  I don’t live close to any place that I c...

DonnaMR by Great Neighbour / Super Voisin
  • 389 Views
  • 5 replies
  • 1 Bravos

Text Now number porting issue

Hi Team,i tried to move a textnow no to public mobile . Looks like the status is pending as i cannot receive a call or text. Please guide what shall i do as this is a textnow number and may take some time

ManishPB by Great Neighbour / Super Voisin
  • 247 Views
  • 2 replies
  • 1 Bravos

Service not working

Last night I signed up for a Public Mobile plan. I ported over my number from another provider. I tried three different eSIMs and have now tried a physical SIM and still don’t have service. I can receive phone calls, but they all show up from unknown...

Bigknuckles by Good Citizen / Bon Citoyen
  • 965 Views
  • 17 replies
  • 0 Bravos

When to register SIM card?

Hi there, I’m a new customer & just setting up my account. I’m still waiting to see if my phone number has transferred. I cannot seem to log in, as I am not receiving sms messages….

MicheDigue by Good Citizen / Bon Citoyen
  • 457 Views
  • 6 replies
  • 1 Bravos

Buying a replacement SIM - Invalid Address

I want to buy a replacement SIM. I need a physical SIM because my phone won't work with eSIMs.I went to Profile and clicked Shop SIM card now. I selected SIM Card ($10) and I copied the address in my profile and put that as the shipping address. When...

Christine_H by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 0 Bravos
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