Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
It’s 10 days past, and I still waiting for my sim card, is there any other way that I can buy PM sim card and have more clearly information for transporting?
Hello,I ordered my physical SIM card on Saturday, January 24, and I still have not received it. I have tried reaching out multiple times through the contact form, but there has been no response or update on my order.Despite several attempts to contac...
My family all has US data package but when we crossed into the states this am it isn't working. Tried turning phone off making sure roaming was on, toggling the airplane mode. Nothing has worked
Just signed up for Public for the 2 year deal. Really sucks that I either have to choose between losing half of the functionality of my watch and doing a standalone plan with another carrier, or not being able to use my Apple Watch without my phone b...
Hello! My phone is broken and Apple says it can’t be fixed. I have a new phone and need to get a new eSIM so I can use my existing phone number and PM plan but I can’t login to my account because I forgot my password. I tried many times to request a ...
Does PM support WiFi calling option?I have tried to check my settings and couldn't find the option to activate it, I got a line with PM recently to test it and see if they are actually any good !
What is the best way to cancel my Subscription without getting billed again on my credit card on the next cycle ?I have saw few comments that even after they unsubscribed from the settings and msged PM agent, they still get charged.
I cannot locate any information regarding my subscription. I had phone service earlier this morning and now i and i have no service; not phone, text or date.
Hi, I have a trip planned for Mexico in March. I don't see an add on plan that I can purchase for a short time, and don't need to step up another $10/month for a plan that includes Mexico. Are there any options available? Can I do an upgrade f...
I did try to contact chat.... wait for a few hours, down to 2 in the queue, after that again 29 people in the queue. Very annoying. Tried to submit a ticket, "Submit ticket" option greyed out, can't send the ticket. I did order a sim card online on J...
My voicemail fills weekly with spam/blank voicemail. There are *no* phone calls (it's not about blocking calls). Somehow the spammers are going straight to voicemail. Most of the area codes are Nova scotia/PEI.What is the point of leaving a blank 3 s...
Since my second month started with Public mobile, my mobile internet stop working. I guess, it didn't reset for a new cycle. Please, help me to resolve this problem.
Hi. I plan to switch my subscription for 2 months to facilitate a Mexico trip. Will my current plan still be available so I can return to it after the trip? My concern is I don't want to lose access to the $18 plan.
