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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3163 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31601 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43554 Views
  • 182 replies
  • 30 Bravos

Resolved! Phone number transfer Steps?

Coming back to Public from Koodo after 6 years absence.I assume I will start a new account with a random number first.How do I transfer my 20yo phone number from Koodo to Public in a few months, when my contract ends?I've done it ages ago going from ...

Anton___mzd5 by Great Neighbour / Super Voisin
  • 783 Views
  • 8 replies
  • 0 Bravos

Resolved! My number is being spoofed to make scam calls

Good afternoonJust got a call from someone saying I called them twice today. I did not. I suspect my number is being spoofed to make scam calls.What do I do? Ignore it? What if my number gets auto blocked or something? Any ideas, anyone? I've been su...

Bearman by Good Citizen / Bon Citoyen
  • 469 Views
  • 3 replies
  • 0 Bravos

Unable to make calls on my Samsung Galaxy 7 - Any ideas?

I am able to receive calls and can send or receive texts. Everything else seems to be working. I checked my SIM card and there is no damage. Also tried turning off and on multiple times and that doesn't seem to work. Wondering if I inadvertently chan...

Markpublic22 by Great Neighbour / Super Voisin
  • 413 Views
  • 3 replies
  • 1 Bravos

adding an inbound only number to a device

My wife and I both have PM accounts and are very happy with the service.  We also have a Vonage account that we never use but it has the phone number we have held for over 40 years.  Can the number be ported to PM to one of our phones as an inbound o...

wilf2 by Great Neighbour / Super Voisin
  • 337 Views
  • 4 replies
  • 0 Bravos

My international text is not working

I have been sending texts internationally which is covered under my plan with no luck. They have never been delivered. Any tips on what c the reasons could beThanks 

Mariu by Good Citizen / Bon Citoyen
  • 692 Views
  • 9 replies
  • 0 Bravos

The children smart watch

My daughter’s children smart watch doesn’t detect the SIM card. I checked  the SIM card with my telephone, it’s working and as well as I restarted the watch many times but still doesn’t work. 

Naveed12 by Great Neighbour / Super Voisin
  • 995 Views
  • 10 replies
  • 0 Bravos

Call forward

I am out of the country and trying to call forward my public mobile number to another Canadian number.  I keep getting error message.  Can they do this in support for me?

NLD by Great Neighbour / Super Voisin
  • 449 Views
  • 6 replies
  • 0 Bravos

How can you ask to get better network coverage in my area.

I live in Lincoln New Brunswick and I have barely any service at my home. During a power outage I have to drive out of my subdivision to be able to make a call or report an outage. There is a new gas station on the Nevers road and I wasn't able to ac...

ByronFanCass by Great Neighbour / Super Voisin
  • 393 Views
  • 3 replies
  • 0 Bravos

paying too much!!!

I have been around long enough to have a bill each month for $11.25. But for the past 4 months my bills went back up to $17.25 a month. P.M. is, up until now, has "stolen" $24.00, right? 

jameshealy by Great Neighbour / Super Voisin
  • 247 Views
  • 3 replies
  • 1 Bravos

Got charged but wasn't able to complete sign up

I am attempting to sign up for a plan with Public. Earlier I was able to select my plan, sim option and proceeded to enter my Billing Info. When attempting to complete this step an error was thrown and I was unable to complete Sign Up. When I try to ...

KateGFN by Great Neighbour / Super Voisin
  • 405 Views
  • 5 replies
  • 1 Bravos

Can not find where to contact an sgent

My phone disconnects every call after dialling.  Chatbot suggests contacting an agent but cant find where to do that.  When i click the link, it takes me to my in box with no way to contact an agent

Bea5 by Great Neighbour / Super Voisin
  • 381 Views
  • 2 replies
  • 0 Bravos

Why is 5G network so slow?

I noticed that my data speed has been very slow in the past 3 days.  I have the 5G plan.  What speed am I supposed to get?

Julie34 by Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 0 Bravos

Haven’t been able to chang plan and access acc details

Hellowhen I log into my account, it lands on a page asking me to finish setting up my accountI have an account with you I cannot prove past that page to access my account details and to update my account. I’ve been trying this for a week.im currently...

Oreo3 by Great Neighbour / Super Voisin
  • 278 Views
  • 1 replies
  • 0 Bravos

What is the billing cycle?

I am using this plan, it is 23/month subscription plan.and I switched to this subscription plan on 18 July, but it renewed on 17 August,  and it says it will renew on 16 September?I reported this issue to the agent, she said that I am prepared accoun...

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Richard168 by Good Citizen / Bon Citoyen
  • 671 Views
  • 8 replies
  • 0 Bravos

Data access problem

I have an additional 250GB of bonus data, but have used up the regular monthly data allotment so far this month. I received a text stating I’ve used 100% of my data, but when I check the app it still says I cave over 200GB available, but nothing is w...

Davehigdon by Great Neighbour / Super Voisin
  • 381 Views
  • 3 replies
  • 0 Bravos

Re: Voucher "Trans Fee" @ Petro-Canada

Why are vouchers  resulting in double taxation? 15 % tax here in NS along with 15% tax from the account itself? This doesn't make any sense.

CanAus by Good Citizen / Bon Citoyen
  • 309 Views
  • 3 replies
  • 0 Bravos

Charged twice today!!! 51.75

Hi, to whom it may concern.Fix my charge.I will not be robbed by you.Service providers are not hard to find.

adaaaa by Great Neighbour / Super Voisin
  • 275 Views
  • 2 replies
  • 0 Bravos
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