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Forum Posts

Resolved! Expiring sim card and out of country

Hey, the community I have a question for you all, I have some issues with my SIM Card. I am currently in Spain as I have been here since January 6, 2022, and won't be back from home in Canada until March 25, 2022, at least. I have gotten a temporary ...

serenahsieh00 by Great Neighbour / Super Voisin
  • 252 Views
  • 19 replies
  • 0 Bravos

new activation

Hi, new activation.set up complete and confirmednumber transfer complete and confirmedpayment complete and confirmedcancellation of previous provider complete and cnfirmed ****did not recv. pin number for new SIM card. ( 4 days waiting for email)?

JMAlbert by Great Neighbour / Super Voisin
  • 134 Views
  • 9 replies
  • 0 Bravos

payment

  Says I have enough funds. Payment is due  !

2201 by Great Neighbour / Super Voisin
  • 96 Views
  • 9 replies
  • 0 Bravos

Resolved! Help! 2 factor authentication when abroad

I am outside of Canada (and US) and I use my public mobile number for 2-factor authentication. However, because I am outside of Canada, I am not receiving any text messages for verification. Does anyone have any suggestions or solutions at how I can ...

andrewd1031 by Great Neighbour / Super Voisin
  • 399 Views
  • 6 replies
  • 0 Bravos

Resolved! Rewards

Hi! I made a payment on my plan. I still have not received my points back it's way past 48 hours to receive them. This is the second time I'm posting this. I've put in a ticket I haven't received any help with this problem.

dian_34 by Good Citizen / Bon Citoyen
  • 96 Views
  • 5 replies
  • 1 Bravos

Resolved! Where can I find the my monthly bill and get a refund?

I was charged more this month and I have no idea why? I'm not used to not being able to contact the company directly as I was with Virgin for years before switching to Public just over two ago months now... Also, who would I complain to about being o...

ajf889 by Good Citizen / Bon Citoyen
  • 198 Views
  • 10 replies
  • 0 Bravos

Resolved! USA Add Ons

Where can I find the expiry date of an add on ?

Sleepy100 by Great Neighbour / Super Voisin
  • 96 Views
  • 7 replies
  • 0 Bravos

Resolved! How to get back the number

Hi,I got my old cell phone number suspended because the payment wasn't made on time. Does anybody know how do I get the number back please? Thanks.

twso by Great Neighbour / Super Voisin
  • 153 Views
  • 9 replies
  • 0 Bravos

Resolved! Get invoice statement with address mentioned

Dear Public mobile, I need an invoice statement for last 2 months reflecting my address in the invoice document. Please advice if the invoice of the last 2 bills can be sent along with my address mentioned over the sane ? Thanks & Regards,

ravikt1705 by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 0 Bravos

Cannot receive international SMS (Europe) while in Canada

Hello,I am currently in my home province in Canada but cannot receive text messages from Europe. Text messages from Canada and the US work but not the ones from Europe. My plan includes incoming international sms. Unless "international" means USA, I ...

OMT3910 by Good Citizen / Bon Citoyen
  • 323 Views
  • 17 replies
  • 0 Bravos

reset voicemail password

I am new to Public Mobile. I do not know my voicemail password. When I go to the option to reset pswd, it does not work. It wants me to log off and tog lo back in to try again. Still does not work. Can anyone help. Jake

speakout by Good Citizen / Bon Citoyen
  • 157 Views
  • 8 replies
  • 0 Bravos

Resolved! How do I connect this account to my public mobile account?

Hi I would like to start earning community rewards but I do not know how to connect this account to my public mobile account. Is using the same email enough or is there something else I need to do to recieve these rewards?

D_M by Great Neighbour / Super Voisin
  • 187 Views
  • 6 replies
  • 0 Bravos

Resolved! add-on data

Hello, I am currently on $15 plan, with almost no data and I want to purchase 1G data for $15. a) If I purchase the data, will the data be available right away? or do I need to wait for the next cycle? b) If I use all of my data 1G, then what will ha...

soleeya by Great Neighbour / Super Voisin
  • 150 Views
  • 7 replies
  • 0 Bravos

2GBBONUS promo code

Hi. I just trying to activate my new service with public mobile and on a last step could not get 2GBBONUS data activate. Just got message " promo code is not valid" I talked to agent from a chat and he said just activated without code and than ask qu...

klino85 by Good Citizen / Bon Citoyen
  • 407 Views
  • 28 replies
  • 0 Bravos

Resolved! Online Activation - 24/7?

Hi All, Is the Online activation 24/7? I meant even if I activate 3am in the morning, once the payment gone through, the SIM should be working immediately? There is really no difference activating late at night vs during business hours?

hTideGnow by Mayor / Maire
  • 181 Views
  • 14 replies
  • 2 Bravos

Resolved! My account deactivated though I paid!

Hi community, I'm fighting with PM over $6 dollars and loosing my number!Basically I have paid amount due before 90 days deactivation but it is not the correct amount and they took my number! Today is the last day and I can't even login.The number is...

Resolved! Refer a friend reward

I was activated 9 days ago and have not received my $10 for being referred as a friend. Simom and the customer support ticket did not help. When do I get tme $10 and when does my friend get his $1 monthly credit?

Community16 by Great Neighbour / Super Voisin
  • 139 Views
  • 7 replies
  • 0 Bravos

Resolved! New Phone

I am planning to buy a new phone.Once I've purchased it, is all I have to do is to move my sim card to the new phone, or is there more to it?I want to keep the same telephone number.Thanks for your help.

David_T by Good Citizen / Bon Citoyen
  • 266 Views
  • 16 replies
  • 0 Bravos

Resolved! Travel

Hey I live in Canada and have to 50 phone plan which is us/Canada min..I am travelling to the Dominican at the end of month and want to use my phone down there, how do I go about setting it up so I have no issues once down there thanks in advance

MelissaTerry by Great Neighbour / Super Voisin
  • 155 Views
  • 5 replies
  • 0 Bravos

Resolved! Login Disabled

I activate SIM card yesterday. And my public mobile account was hacked today and somebody changed my PIN code.Now I cannot log in. All my tries showed login disabled.And I cannot submit a ticket since it requires an account ( I can't get into my acco...

Yunping by Good Citizen / Bon Citoyen
  • 276 Views
  • 15 replies
  • 1 Bravos