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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Has anyone resolved error M.8702

Hi, has anyone resolved their issue yet so far? Please let us know what you did. thanks

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I sign for 50% off and they charge me full

Data Not Working

This is my second month with Public and the first month no problems with my data . Now second month and my days will not work AT ALL . I don’t understand why it worked with no issues then just nothing . Can someone please help me. TIA

IPv6 test says large packets fail

Hello,I've just joined Public Mobile and was happy to see that it offers IPv6 support. However, the test at test-ipv6.com states that large packets fail over IPv6, making websites and other services over IPv6 unreliable. This suggests that PM and/o...

Referral Code

I transferred my wife’s phone account to PM this morning but couldn’t find an invite to use my referral code Canni still use the code?

Resolved! Subscription problem

Hello, I have already completed the subscription payment successfully.However, I am seeing the following pop-up message: “SUBSCRIPTION NOT ACTIVATEDSomething didn’t go right while activating your subscription.” It appears that the subscription has no...

Resolved! Payment Filed

Hi, I just orded new plan ,when I was payment ,it say Error Code: M.8702New activaed,I still want to ship to my address and the new sim card

error M.8702

Hi, I tried to sign up for the promo but this is what I got. I put in my credit card already. Please help. Thanks

Thought Prices Were "Locked in" Unless YOU Changed Your Plan???

Just noticed now on my credit card statement the price of my plan is now $18.00 + tax up from $15.00 + tax.I thought when I signed up a few years ago that it said the price would NEVER INCREASE unless I chose to change my plan to something else.Now I...

Error Code: M.8702

Signed up, received this Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent.Click here to submit a ticket t...

Trying to subscribe to a plan but face an error that asks to contact support

Im trying to subscribe to this new promo of 50% off for 24 months but at the payement page I get the following:Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error o...

account configuration issue

Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a resp...

Signed up but entered the wrong number to transfer

I just signed up but I entered the wrong number to transfer. I can't log into my account to fix it.

-50 percent unavailable ?

Hi ! I just moved to PublicMobile when i saw that mega offer (60GB for 20cad thanks to the -50 percent discount), but at the payment there was no discount anymore. They told me the discount would be applied after I activate my esim but I still see no...

when I subscribe, and this is the error: Error Code: M.8702 after I tried payment, please help

Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a resp...

Telephone Number

Can I keep my existing phone number?

New plans

Just signed up a few weeks ago the $35 75 plan. Now they offer these new plans to new customers. What a slap in the face

Resolved! New promo only for new customers?

I have been a customer for two weeks (at $35 for 20Gb) and now I see PM dropped a new promo for $20 for 60Gb. Seems disappointing to say the least if I cannot take advantage of it? Any thoughts?

New promo plan $20

I took this promotion today and I got charged $40 on my credit card how can I confirm if the promo is applied?

Resolved! Esim

HelloI am an existing customer for the past 25 days. Today I purchased another esim to because I switched phones but was charged $5. I should not have

uke

My preauthorized payment plan seems to have been cancelled for some reason. I have updated my credit card information but have now been notified my phone plan might be cancelled. I just made a payment to keep my account current but it does not appear...

SMS text messages not working

It's been almost 1 and a half weeks since I been using public mobile and my SMS Text messages aren't working. I'm not able to Recieve any messages neither am I able to send any texts. Need help as soon as possible.

NUMBER TRANSFER IN LIMBO- can anyone help???

CAN ANYONE PLEASE HELP ME??i need help asap. i transferred my number from Telus to Public Mobile more than 13 hours ago and its not working.I called Telus and they have confirmed the number is no longer on their network.I need access to my phone urge...

New update changed phone connection

Phone connection - since recent update - people sometimes cannot hear me when I call, or call goes through, but then hangs up within a short time. When folks can call me and it seems okay. Please help! It's very difficult to get in touch with doctors...

Ecuador Travels!

We are heading to Ecuador for 11 days. Will i be able to use my phone? do i have to add on anything? edited by computergeek541: changed category (discussion isn't related to Community)

Transfer issue

I have a number that was originally from Public Mobile, then I moved to a Chatr plan, and now that I’m trying to move it to Rogers the transfer isn’t working because the provider has a protection on the number, and the provider is listed as Telus. I ...

Old sim in new phone not working

Hey! I put my old sim in my new phone both Samsung phones. My text messages half work I can't send pictures or receive them, my mail won't open the message and when I'm away from wifi my mobile data won't work. I have done the APN and proxy update th...

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