activate sim

[naor]

my sim did not activate properly SIM 

my number also has not been ported 

i already paid my subscription 

[softech · Accepted solution]

@naor have you used the PM app and got all the way to Step 6? If not , please download the Public Mobile app and login and complete the subscription 

if you already used the app and got to Step 6 and something wrong , please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there