Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi just activated 3 lines today. The first two activated quickly, 3rd is wacky .Currently I cannot log in. I input my email and password, then the special code, then after nothing happens. Second issue:In the app it says I still have to finish activa...
I can't receive the one time passcode as both the email and phone number associated with my account have changed. I need to update my payment info asap. Is there anything I can do
Need to change my SIM card and can't open account. I have two accounts. one ok the second one I have a problem. it looks like my email didn't work any more. how I can open my account to change a SIM card. please help and thank you
I opened a PM account with a plan of 19.00, I picked an available number to activate the phone which it did. I then went back into this account to transfer an existing phone # of ###-###-#### which is a wireless home phone with Koodo. This #populated...
Anybody have issues with speed on 4g/5g. I usually only get around 1mbps download. 10-15 upload. Tried another phone with sim and same. I'm on 50gb 5g plan. I seem posts about people suspecting being throttled ?Thanks
I have waited an hour and then an additional 3 hours and my account is still locked. I need my account unlocked so I can change the password and get my account number.
I've never had to seek support until now. The data add-on I had seemed to have disappeared, then I got locked out of my account. Finally got back into my account, now trying to find out what happened to my data. It was a free add-on, 100GB or somethi...
Hello, yesterday I sign an agreement with Public Mobile as a new customer but I forget put the referral code from my friend that recommended the Public mobile.
My account under email xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx is locked, and try all the way provided by public mobile. this email xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx is only registered for the purpose of unlock the account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...
I just put my SIM card in and tried making calls for the first time and it calls the other phone and rings but when the person answers it says call failed. Help please.
So i goofed up and did the port at activation. I see my Rogers sim has now gone dead but I'm not getting anything on Public. Because I did the port as part of the activation do I need to wait the 5 hours for the port to complete .... do i not ge...
I did not receive my SIM card and for health reasons cannot be without a phone and need to cancel the subscription but can’t get past the complete your SIM card page.
Hi, if one has a Public Mobile line bought in Canada - Can they keep it once they move to Ontario ? Can they keep the same phone number ? what changes are needed for such move?thanks
I got an email stating my service/phone number will be suspended if I don't reactivate my account."Your service has been put on hold while we await payment. After 90 days of non-payment, your account will be permanently deactivated etc."I followed th...
Hi, I need to pay for my account, I can't get into my account because my phone number was changed so I can't get the confirmation code, and my gmail needs the previous number to confirm so I can't get into it either. What should I do?
I'm confused by this. Can someone help me understand. Maybe it's my error but not sure.I had to change my payment method yesterday and since I have read there were issues with others changing their card numbers I decided to test it out. I charged $5 ...
Received a call from 18009052574 stating that my service will be stopped in two hours.Trying to verify if someone is porting my number fraudulently, but I can't contact anyone at Public Mobile.
My wife has the option of a $19 subscription plan for 1 Gb @ 4 G speed on her account. Why don't I get that same plan option on mine? The lowest option I get is $30 for 6Gb @ 4 G speed. I'm currently paying $25 for only 1 Gb @ 3G speed. These differe...
Hi Everyone,I am having an issue with RCS on my iPhone 15 Pro Max following updating to iOS 18. Everything seemed to be working fine, but now I am getting messages late. My friends with Androids are telling me that they're getting messages that say "...
From Niagara Falls Ontario, I’m connected to 5G+ and no internet is being provided. Very frustrating as I use it at my work. I am just now able to use my phone being connected to a local Wendy’s public wifi. I’ve tried shutting down phone, switching ...
I changed my plan and it said it would change at my next renewal date which was Aug 19. On August 19th it took out the new amount for the new plan but kept me subscribed to my old plan. I paid the extra $12 owing and stayed in the old plan for anothe...
Hi,Since morning I can't call or text or even internet is down as well. I am getting full signal and 5g as well but can't seems to work. From Dartmouth, Nova Scotia. Thank you
I have the 50G Canada - US plan. We were in Alaska and I couldn't make a phone call because it said it was an international call. I was in Haines,AK and was trying to phone a local RV park. How come it wouldn't allow me to?
