Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 3 phone numbers on my account and me and my wife both ran out of data this cycle and we both did the "$15 for 1 G. In stead of having the 2 charges for $15 , I was charged 4 times for $15. Can someone help ?
Hi, got a text yesterday confirming that I got a Refer a Friend Reward but not seeing in on my account.Does it take some time to show up ? Last one I got showed right away.
hi ive been a client of public mobile for a few years now and dont log into my account very often as i am on a plan and havnt needed to but recently i went to log in to view my current plan and it tells me i need to activate my account and wont let m...
Hello! I received a message today stating:"Public Mobile here,Please note your subscription has been placed on hold due to an unresolved issue with your payment.To resume your subscription, simply log into the Public Mobile app or My Account to updat...
Hi I paid for 1000 minutes long distance and it didnt get put on to my plan, I thought it didnt go through so I did it again. Now I see on my plan U.S. roaming add-on but I never purchased it. Any way to get a refund for the extra add-on and to chang...
I can I enter my new visa number
I also want to clarify I only use up my minutes if I pick up a voicemail on my phone - correct?If I dial in from a landline to check my messages I do not use up minutes - correct? This is all new to me, so I just want to make sure I'm doing this prop...
I signed up yesterday and today I checked my account and received these points.How long does it take the 10 points for using a referral code to be added?
Hello, I recently helped a friend to public mobile, we have activated the SIM, credit card debited with subscription but their is no Network on the phone (only SOS), we couldn't get SMS code for final activation, done all trouble shootings.
Hi Folks;Can someone remind me the process for requesting an annual statement for business tax purposes... Ive had it in the past, cant recall the process...The chatbot just sends me in circles.. Thx
Whenever the safe ID verification code is sent to my phone number, my number does not receive it
Hello! Trying to transfer number and messed it up. The eSIM changed when trying to reply 'Yes' and now it's been over 90 minutes, so I guess I need to retry it. Please help!
Hiii ...I order a sim card one and a half week ago and didn't receive my parcel. Can you please tell hot to track it or get it?
I moved from Nova Scotia to Alberta on July 1st but my tax on billing is still 15%. I di change my address in my account settings
I put the new SIM into my phone and downloaded the PM app. I have signed in 10 times and it keeps showing me the sign-in screen on the app??
Public Mobile is inaccessible if your linked email is changed by someone.On sunday, for first time I get message my account credit card expiry date just lapsed and I had $5 owing. My account was immediately suspended.I immediately went to pay *611 b...
I have not received any payment notifications via SMS for the last 2 months since the upgrade of the Public mobile site.Is this going to be corrected and should I notify public mobile ?
Do you have an address on my order
I am finding recently that my connection when making phone calls is very poor. Often people are unable to hear me clearly, and it has been the case a number of times over the past few months where I miss a call because my phone has not even rung, as ...
In last few days I have been having trouble using the phone: call fail, calls are dropping mid call or people can’t hear me. Located in PEI
I just upgraded my plan from 3G data speed to 4G. Using iPhone X, my voice & data options are 3G or LTE. Is LTE the same as 4G or is there something that I'm missing?
My data plan is 250MB/month. After using 78.91 MB (showing on my phone), it was shut down, soliciting to purchase additional data. My account page also shows that all data is used up. Don't understand this. Can any one explain? Am I missing something...
Hii recently experienced very slow data. I had 4g and switched to 5g network. Still very slow. Some time can’t connect. Can you please help?
Just received notice that my subscription has been placed on hold due to an unresolved payment issue. There have been no changes in the way I pay this account. Why can't you talk to an actual representative?!
Hi there. My phone won’t let me call and the message is that I’ve used all my minutes. I have unlimited calling on my plan though. Can anyone help me?
Is anyone else having trouble calling landlines #'s? My phone, my partner's phone, my dad's phone and my daughter's phone (all on their own accounts) haven't been able to dial landlines for weeks now, calling other cell phones works fine! What can we...
Can my account be activated until Thursday?
Good morning, I have been with public for 3 years or so, (I do not know why i had to create a new community profile when i already had one) and I am currently on the 15$ plan and would like to upgrade to the 25$. I have 20$ worth of rebates per month...
My daughter phone will not turn on and I’m trying to activate her Esim on her new phone, is it possible ? I’d like to be able to keep her number
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