Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I tried to put in the number I want to transfer, I misclicked and put one wrong number. Now my phone number is some strangers and I cannot verify and sign into my eversafe id. I want an agent to allow me to change the transfer number that I mis ...
Upgrade phone put my old sim in phones says no SIM put it back on the old phone N SIM what da ?
When I need my phone, I can never use it. My phone will say connected but internet, calls and texts won’t go through. It’s not a phone issue, not a payment issue just public mobile is a scam and doesn’t work. Why am I paying for a service I cannot us...
Good evening guys, I need some help here!I have been with PM for 4 years and just changed my plan from 30 days to 90 days, they only applied auto pay $2, loyalty $3 and referral rewards $8 for 1 months rather than 3 months. correctly me if i'm wrong,...
The only thing that seems to work is the sign in....Cannot access my info...Cannot submit a ticket error code xxx or 404site sucks
I can't sign into my account - because Public is texting the verification code to the number that they screwed up the port for. I reached out for support. They then told me a completely different phone number and stopped replying. So am I screwed? Or...
Hello, I have been waiting two weeks now for my number to be transported over to public mobile. Please send a new request to virgin so I can use my phone fully again. If this does not happen in the next bit, I will ask for some money back due to the ...
Good day.. I have paid for the $50 USA plan along with a SIM.. SIM still not here, Can I somehow go with the electronic SIM or is it too late? Q2... I somehow had a typo in my first name "Petrr" should have been PETER.. Can you fix as I cannot f...
I can get help from public mobile to transfer my Koodo number to public mobile. I need help.
Hello, my father is 77 and not phone savvy, we recently discovered his phone wasn't working, come to find out he had received a text 2 months ago from public mobile about payments and service disruption. I had him setup on auto pay for years so I'm n...
Hello im trying to signup for a new account, when entering my credit card details im getting the following error: "Payment Failed! Please try again or use a different payment method." I have tried both of my credit cards and bot h get the same error...
Port phone # to Rogers unsuccessfulCan I contact anybody to transfer the phone number to Rogers; for 2 month paying 2 billsRogers did his part; received SMS but not received SMS from Punlic mobile; Telus decline transfer and gave me a phone number fr...
I came from Virgin Mobile, I transferred my number a while ago and now it changed to something else with a text from Public saying it didn’t work.
After selecting the new phone no. in the app, it shows the following message in the Step 6 of 6: Activate"Something didn't go right while installing your eSIM. Click below to retry"No retry button, only Get Support. Tried multiple time still the same...
Just what.
Sending works but I am unable to receive SMS. Phone: Oppo Find X5 Pro (Android)Tried rebooting phone, to no avail.Had been receiving texts two days ago.
Hi Technical Support Team,Can someone help me as soon as possible for my port in process? I recently transferred my number from Bell to Public mobile on October 21, but the port in seems unsuccessful and I am current paying two bills. I also called B...
I want to move my number to a different carrier, I haven't received the text message to do so yet
I just subscribed to public mobile the address they are mailing my SIM card to is incorrect. When I try to sign in to the app it shows the activation page and I can’t get around it to change my address what do I do
I need another SIM for my daughter, which I want to order, but the delivery address I put shows an invalid address. I changed my home three months ago and tried to change the address in my profile, but it showed an invalid address. How do I change it...
I didnt receive sim card after 10 day order. and I can't log in my account. it as me to submit payment again which I already did 10 day before. could any one can asis
Hi, guysSince last night, I tried to transfer my koodo number to public mobile. In koodo side, I got SMS and my service closed. However, in public mobile, I still don't get transferred number completed. It has been 14 hours already. I don't know who ...
followed all the steps when starting a new service, iphone se, number port from virgin, everything went great and as expected but at the end of it, get error msg ....esim not activated, call provider... did network rest on phone also,removed old sim,...
While I was out of Canada for couple of months, my number stopped working. What to do? Any suggestions please?
I am having trouble accessing my voicemail messages from another phone. I have the password ( a 4 digit number) but not sure how to access, I can call the voicemail, bring up my message on the voicemail but how do I actually check messages using th...
Ok, how do we reply to a ticket? I know there was a reply button before but I can't find one anywhere anymore. I even tried the check the box and clicking reply to checked method but the new window says item not found. Update: I have no options to do...
Service not working data and need to be credited
Hi,I went through the activation process and ported my phone number, and while it seems like it worked, there was never any text received for the port request (the one where you're supposed to reply 'yes' to). I can see on my esim that my phone numbe...
Can someone tell me what the difference is between the 3* US roaming add-on packages? I am from Canada but I will be travelling to the US in a couple weeks and would like to be able to use my phone while I’m there. I noticed there are three options b...
I moved to telus as I got a new job and they offered massive discounts for employees of my company and I really wanted to setup my gear6 with a LTE shared plan but unfortuantly that functionality was not avilable with Public Mobile.I ported my number...
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