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Resolved! account activation

tried to activate an account for my cousin  till i got to promo code then it would not work because i put in wrong number twice then it would not accept it pls help and can it be done the next day or do i need an agent

Resolved! Clarification of US Roaming Plans and PM's US Partners 3G Network Closure

Hello! I'm planning to travel to the US in a few weeks, and I was just looking for some clarification regarding roaming plans and the announcement last year about PM's US partners shutting down their 3G networks. I currently have the 1GB data/3G plan...

Resolved! What is status of my order?

Hi there, On Nov 25 2022, I ordered a phone from public mobile website, and received an order confirmation email (Order 317153 ). On the same day, my credit card got charged by Public Mobile. I never got the phone I ordered, nor received a second ema...

Resolved! Text message went to email

I have an iPhone and my son has an android phone. This week I sent him 2 text messages and wondered why he didn’t respond promptly. He told me that both of the text messages I sent arrived in his email, rather than arriving as texts. Can someone expl...

Resolved! Wrong add-on purchase

Hi!I’ve made the mistake of buying the wrong add-on I needed. How do I cancel and get refunded, to purchase the right one?

Resolved! MY SIM card not arrived

I purchased a PM SIM card on 28th Nov 2022 (317797). It was not received. I made another order on 13th Dec 2022 (319733). Again, it was not delivered. I contacted the PM support service and they made another order (320720). I really want to know what...

Resolved! Can't Login - Password Reset Error

I need to pay my mobile bill and I cannot login with my e-mail address xxxxxxxxxxxxxxxxxxWhen I attempt to reset the e-mail password, it shows an error has occurred. Can someone help me urgently?

Resolved! Purchased phone

Hi, I purchased a iPhone on public mobile site on the 24th of December but haven’t received the phone or any emails since confirmation. How do I track or find out how long it’s going to take before I get the phone I bought?

Resolved! AutoPay using previous 90 day plan amount instead of new 30 day plan. Want amount reduced

Hello,I had one of the original 90 day plans with Autopay renewal. In January 2023 I changed to a 30 day plan with a better data plan. The Autopay took the old 90 amount instead of a 30 day amount. Although I now have a 2 plus month credit, I would l...

Resolved! New line does not work after activation

I just activated my line but it is not working, showing SOS. what am I missing. Money has been taken from my account and I have a phone number.

Resolved! Sim card

Ordered Sim card, need to have it tracked

Resolved! Is it possible to call from Abroad using Public Mobile's free minutes for international calls?

I live in Canada. Public Mobile gives me free International Long Distance Bonus minutes.Can I use these bonus minutes to place long distance calls from abroad?Does someone know the answer? Thanks 

Resolved! RAF 5 x $5 Promo - Oct 18 2022 through Oct 31 2022

Any one get their payment today? I believe is supposed to be first Friday of the Month.  Last payments Nov 11 Second Friday of monthDec 2 First Friday of month   

Resolved! SIM card

Purchased phone from Public. Phone arrived but no SIM card.

Resolved! Incoming calls from landlines display "Private Number"

My wife had submitted a ticket because all of her incoming calls displayed "Private Number". We thought we had it resolved becuase anyone using a cellphone that called displayed either a contact name or a number. Then our neighbor called from their l...

Resolved! I DONT RECEIVE verification code in my email

I have changed my password according to your system advice more than I should.....anjd STILL the MAIN ISSUE is that y our system then wants to immediately verify me( which they just did via a SMS code) I've now:- waited two weeks to receive a code,- ...

Resolved! $40/15GB 4G Plan not active at renewal?

Hello, During October when the $40/15GB plan was offered as promo with no extra charge I made the change "at next renewal date", but currently I'm still seeing my old plan show up. Could someone help to resolve? Thanks in advance,S2

Resolved! wheres the tracking number to the phone i bought on dec 27TH????????????????????????

i just want to know where my phone is. i cant even verify my log in. someone help 

Resolved! Can I keel my number and transfer to an other compagny?

Resolved! Refund on add on

Hi there! Last week I went into USA so did a talk and text add on (so did my husband). $15 each.it didn’t work because we had 3G (didn’t know why at the time). We shut phones off/on etc but still wouldn’t work. We could not make calls out and many te...