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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service

Resolved! E-sim Transfer to new android phone

I've seen the comments on having to download a new e-sim to my new android phone but do I have to turn off the e-sim on my old phone before doing so. Thanks in advance for any information on this.

Cant make out going calls

Long distance calling?

Hello,I have some long-distance calling minutes to use but it doesn't go through when I am dialing. Could you please advise how to make a phone call abroad?

Phone Number

Hello, I had a phone plan with public mobile last year and cancelled it when I went travelling. I have since returned and just set up my phone plan again however it isn’t letting me use the same phone number that I have had for years. Before I paid f...

Cannot make or receive phone calls

Every time I call out, the call hangs up before dialing

Resolved! Account messed up, email id and account holder name not matching

My public mobile online account is messed up, email id and holder name is not matching. Support ticket/private message is not providing any way to resolve the issue, they just keep saying to ask account holder to contact us. There is no human interac...

Resolved! Cityfone number transfer

Hi ThereI'm transferring from Cityfone and I think I screwed up. When the list of providers came up, I didn't see Cityfone or SimplyConnect (am I going blind?) so I chose Rogers since they are owned by Rogers. I then had to use my IMEI number. I susp...

Resolved! Loyalty rewards

Hello everyone, With public mobile's new points system, it's mentioned that we get 10 points for every yearly anniversary. Do those points only come into effect from the date of the new points system integration or since the beginning of being a cust...

Billing

That I am being charged two times a month not sure why please explain

Resolved! Over billing

My billing isn't adding up. My bank shows x4 billing today. My statements on this app shows I'm being billed for things I don't understand and haven'tauthorized. I never use top ups, in fact I rarely use the data I pay for in my plan, let alone run o...

Copy of my bills

Hellocan you please send me a copy of my bills from march 2024 to july 2024 asp PDF format to my mail ***@***Thanks

Port Out Conditions

Would there be any minimum duration lock-in before porting out can be made for new connections?

Promotional plans

Why aren’t all promotional plans available to loyal public mobile customers?

Resolved! upgrade subscribtion

hi I upgraded my subscribtion and paid with my credit card.Now that I wanted to acrivate it,it says my phobe number is bot valid.

US roaming not working

I got US roaming with 3gb data for 15 days in Aug 6, now Aug 18, it started not to work. So I got another add-on with 3gb data as well, but it is not applied so I cannot see that on the app, still not working. But money was withdrawn from my bank acc...

Change email on my account

Hi! I am having a lot of trouble logging into my account. For some reason I cannot access the email address that I initially set up my account with and I was wondering if there is any way to change the email address that is currently connected to my ...

Phone Activation/ Port Tel. number

Hello, after porting my phone number from Koodo, and following all instructions, and installing new Sim Card, after 4 hours I still do not have Cellular,My cellular settings display my network as Public Mobile, but no Connection.I was supposed to be ...

how to switch esim plan to use a physical sim?

I purchased $23 6GB plan and chose esim today, download the app, but got stuck in the middle of the activation since my phone is not esim compatible. I went to a telus store and got a physical sim card from them, but they told me that I have to call ...

Account Number

How do I find my account number from the Public Mobile login website on pc? When I was registered with Public Mobile, they didn't send me an email with my account number. Also I was not given a printed piece of paper with the account number. Also, I ...

Mobile internet

Is anyone else having trouble with mobile internet today?

Payment method

Can i make a payment using a Pre-paid VISA card?

Resolved! New customer

Hi, I have not been able to receiving calls or text messages. I transfered my services from Roger's to public mobile

No Data no sms

I don't have data or sms. I moved my number here. Can anyone help me? I have samsung S21. Thank you I did refresh the network at least 50 times.

payment with a new credit card

My old credit card was compromised , so I cancelled it and got a new one. Every time I go to pay it says we cannot process at this time , please try again later (20 times later still no luck) !!! It is a pay as you go card , so I have enough money to...

Urgent. Activation problem.

We just subscribed to Public Mobile Canada-US plan hoping to use it in one hour.However, for past two hours, we've been struggling to get the service.Logging into app, it says 'We've noticed you have an active public mobile service and woiod like to ...

Porting Number

I want to refer a friend, but they want the same number. When selecting a plan and paying (for new client), is there an option to port before ur asked for credit card information?Thanks!

Add on data shows wrong usage

Add on Data usage shows 50% used when i did not use cellular data

Resolved! anybody having trouble calling 1-888 toll free number?

Has anyone had issues calling Shaw's customer support toll free number 1-888-472-2222? (yes this is correct number from their website) I get "sorry your number cant' be completed as dialed, please check the number again" rgds, H

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