Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My history shows calls to numbers that I don't recognise. I only make voice calls to one number, my house. Not even by accident do I ever call another number. And I don't answer calls from anyone except my house. My wife and I text only. Only fo...
Someone is using my phone number to send and receive texts and calls. I just checked my usage history and there are so very many that are not known to me. How do I stop this?
This Public mobile kind of hard to Login if you wanted to do a forgot password for account,Always telling me locked when I only tried only once it says too many attempts not even close because I only tried once and locked me out.
I'm having problems getting my number transferred from my old provider. I got an error message that indicated a problem with my application which also stated that "someone from the team" would be contacting me shortly. That was several hours ago. ...
Currently switch my daughter’s phone from the Roger’s to public mobile. Had her old number ported to eSIM. Currently iMessage can only send using her phone email. She can recieve phone calls but is unable to send a phone call. In iMessage her phone n...
I am travelling in Canada and US and got a subscription plan that ends tomorrow. Now I am in the US before flying back home on Thursday and want to ask if I can buy add-on only without renewing my whole plan for 3 days only.
Hi there, I set up a phone plan today for my daughter but nothing is working. No data no talk no text. I followed all the instructions, submitted payment and it says account is activated but we have nothing. I’ve spent 7 plus hours trying to talk to ...
I purchased a package and planned to transfer my Koodo number to the new account. However, I realized that the service has poor roaming support for SMS and calls, which is essential to me as I am currently in the U.S. I canceled the transfer, but I a...
My teenager is ready to have data on our cellphone, but all the good offers are for new activation. She is at 13$/month. The only offer for me is 30$ for 20 go, which is too much for my teenager! I may have to change to Fizz or another service. Why...
Hello,I want to get payment vouchers to pay for my subscription. I am having trouble with Recharge.com, is there any other place I can purchase vouchers online? Please tell me where I can get vouchers online, as I am not currently able to get it in a...
I have a OnePlus 11 and for over a month now I am not able to send or receive pictures or files by text. I have gone through all of the troubleshooting on here and cannot get it working. I have tried anything I can think of and still am stuck. If it...
The airalo eSIMs failed. And now Public wants me to activate with a physical Sims card. I have no time to go purchase a physical card. I have upgraded my phone in order to use eSims. (Public says that they will rembourse me but this is not the point)...
I am trying to register my cell on Whatsapp and keep being told my number is not regnonized. Are we not able to use this app with a Public Mobile plan? Thanks!
Hello Folkswondering if you can help me with this one! i used up my 100 free minutes this monthbut I have 1000 free international minutes in the bank how Do I use these? thanks
Whenever I play games like PUBG and COD Mobile for more than 30 mins my phone heats up quite a bit and the performance starts lagging. I'm using a case but this seems excessive is overheating normal for this device or is there something I should chec...
I will randomly not be able to receive SMS messages from one contact on my list. It will be working fine and then cut out without me knowing. I can receive MMS messages and also send both SMS and MMS messages fine however. Does anyone know how to fix...
Hi,i lost my cellphone, i cant access my account because 2 point authentication.all i have is my email, and password.cant get 2 point pass from my email account either, because that also has 2 point authentication.how can i bypass 2 point to gain acc...
Hello.I added # .......792 to my account # .....5091.However, the number .........5091 disappeared and only .......0792 is available.I can't use ......5091 now. What should I do?
Hi. I just subscribed to public mobile. My other provider has already transferred my services over, but my SIM card seems to not be working. Can you help me?
I would like to cancel my subscription and refund the due amount of $21.47 as I am unable to activate e-sim as it says my phone (Samsung Galaxy A54 5G) is not e-sim compatible.
