Subscription error

[Andrewkeh]

Hi,

I submitted payment for a $30 plan and the money was taken from my account but it then gave me an error and told me to submit a ticket and didn't allow me to finish the setup.

[eddieO]

@Andrewkeh, I would go into your account (app or website) and look to see if the Payment History shows the transaction there. You can also go into your Credit Card account to see if there is a transaction there. If you see the payment went through and more importantly, the service is still working you can probably ignore the message but if you don't see the transaction in the history messaging an agent would be your next step.

[slusagm]

message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

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@Andrewkeh wrote:

Hi,

I submitted payment for a $30 plan and the money was taken from my account but it then gave me an error and told me to submit a ticket and didn't allow me to finish the setup.

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Here is how to submit a ticket. They will reply within hopefully a few hours here in your mailbox.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437