Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need monthly bill for my proof of address. How and where to find it in the online account?
Hi I need an agent to help to creat account to update credit card info. Trying to pay. Thanks.
I haven’t be able to receive any texts while in the US. I have the 15 days unlimited talk and text, plus 3G. I’ve turned off my phone and did everything the bot told me to do. I’ve been here three days not, but my account says I still have 15 days le...
Thank You again for everyone's help, I contacted Telus and they confirmed that the port was successful, however, I still do not have service, they advised me to request tech support thru here. Currently, my phone number should start with 309, but it ...
All the imcoming calls that call from ItalkBB company's hasn't rung and missed them all. I've checked with one of my friends whoes public moblie works well which she can receive all the phone calls from Italkbb company's well. Please kindly solve thi...
Hi - My daughter lost her phone so I logged into her Public account to change her SIM number when we got a new card. I type in the new number and when I hit save, the numbers all go back to zeros, not letting me save the new number. Help!
Thank You to all that has help me with getting my number ported to Public Mobile, I was able to get the request from Koodo to port my number, I have confirmation the account now is closed at Koodo but I'm still unable to have my phone activated, they...
Today I changed my plan from 5 GB to 15 GB for the same price, it's 1 day before my bill due date, and instead of clicking on "change on renewal day" I pressed "change now" and paid.now I see that I will have to pay again tomorrow my full bill.how ca...
How do I empty my cart?
I was previously on an embarrassing 6GB 3G/$45 plan with Public, which would get you laughed out of business in any other developed country. I supposedly switched to a still meager plan of 15GB of 4G/$40 like as if they just don't have cellphones in ...
Hi, a significant amount of data was used at 12:11 am, the phone was not being used at that time, no calls, no text, no streaming, no surfing. Can someone explain?
Hello, I have a public mobile Canadian phone number. Currently I am in Mexico using a Mexican SIM with a Mexican Phone #. I need access to an online account of mine that is set up with 2 factor Authentication. Is there a way I can forward texts fro...
Hello, So my mother got onto the $15 plan over a year ago 100 minutes, 250MB, Unlimited Text I just got my grandpa setup with the $15 plan over the Christmas holidays over a week ago, and it showed Unlimited Incoming Calls included... Does...
Hello, new to PM here... One of the reasons I eventually moved over to PM, is because of the Rewards. I got my mom on it a year ago, so got familiar with the Rewards system, on which she benefits tremendously. She's getting $2 Off every month for Au...
One of a number of my friends I have gotten to join Public Mobile would like to access their account and has been unable to. She has a Username and password but the login screen asks for an E-Mail address and password. She enters this information and...
We ordered SIM cards Dec 26 and they just arrived yesterday (after the $35 Boxing Day deal ended )I’ve tried multiple times with multiple password resets and carefully checking the account info as I attempt to log in so that I can submit a ticket. It...
Hello everyone! Would the Samsung Galaxy A13 (A135M/DS) - International Version work on PM network? Thanks a lot! Math
I have been with public mobile for over 2years why am I not getting the proper discount
I am new to pm 1 week .I have signed into my account for the first 2 days however the past 2 days I can’t sign into.I have done a password reset but it says unauthorized action . I have also tried signing in with my laptop. No sure what else to try ...
... the math doesn't add up, it's so wonky and I'm not getting charged the amount shown. It doesn't appear as though the Billing is correct at all, like way off... "Credits" shown as cancelled out by "System Issue", the -'s and +'s seem to be flippe...
Once again a lack of any warning emails my account was going to be cancelled today, but I am trying to reactivate today and it won't let me, shouldn't I still have today to activate?
For about 3 years now me and my family have been using Ushining 3G phones (W182 and F230, flip type & straight type). Prior to that we had been using Alcatel 3G phones (A192, flip type), but we found their key pads to give out too soon, needing phon...
Also, what is the procedure on porting a number from Speakout. And, how long does it take?
How do I opt out of public points?
How can I get my email account from day 1 when I sign in to Public I cannot sign in and try to add and sign in with a new email address... so how also to speak with an agent to help me with this issue I have
How do I request a number ported from koodo to public mobile, my account at koodo is still active and I know i need to wait for a text to reply in 90 min. Thank you
Have paid for new plan which shows Jan 7 to Feb 6 in my account but shows old 5gb plan with usage from last month. Does not show new plan of 20gb. why isn’t the new plan showing even though the new plan dates are accurate?
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