Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Resolved! Referred friends

Who knows how we can  find this page to see our all referred friends? Steps?thanks  

DE65A6BA-1108-454F-A74E-ECC11B59D6BF.jpeg
Lehaha by Model Citizen / Citoyen Modèle
  • 329 Views
  • 7 replies
  • 0 Bravos

New 3G Plans in Self Serve Account

Hey Community, not sure if someone has already posted about this but PM is offering two new (sorta) 3G plans in self serve for $30/3GB and $35/4.5GB.   I didn't log in yesterday, so not sure if they were there then too or not.  Updated to add that th...

dabr by Mayor / Maire
  • 1044 Views
  • 24 replies
  • 8 Bravos

Resolved! PLEASE HELP

i really need to urgently speak with a rep. how can this be done. I've paid for my service and now i need to add minutes? but im unlimited? what? I've got seven different downloaded receipts after getting stuck in a renewal loop, and now im just very...

Alphatribe by Good Citizen / Bon Citoyen
  • 462 Views
  • 19 replies
  • 0 Bravos

I NEED A MODERATOR

I made a mistake and sent a text to stop all text to receive new deals and promotions how can I 

GigsDonna by Good Citizen / Bon Citoyen
  • 493 Views
  • 9 replies
  • 0 Bravos

Plan change - offeres

Dear Team,Many providers are offering good data plans  for $25 or $30, but i dont see those and i am not sure how to reach your customer service. Can u help to add those accounts best offers who are with public for a long time ThanksRavi

raviaucse by Great Neighbour / Super Voisin
  • 295 Views
  • 8 replies
  • 0 Bravos

Resolved! Name Change

How do you change your username in the Public Mobile Community?

WolverineCaz by Model Citizen / Citoyen Modèle
  • 601 Views
  • 8 replies
  • 0 Bravos

Resolved! bonus data and international long distance bonus minutes

Hi, I'm puzzle regarding these bonuses. Before this Christmas bonus promotion, my account add-on had 1 gig of bonus data and 500 minutes of international phone call minutes. When I activate the offer, I see only the 2 gig data bonus in my account, wh...

T250cc by Great Neighbour / Super Voisin
  • 488 Views
  • 5 replies
  • 1 Bravos

Resolved! Old Public Rewards and switch plan

Hi everyone,I am currently on the Old Public Rewards system on a $35 3GB plan, and would like to switch to the $30 3GB plan.I noticed there is no warning about losing my Old Public Rewards but it does have 3x Points-back under the $30 plan.Does anyon...

2.png 1.png
kellyrichard by Good Citizen / Bon Citoyen
  • 605 Views
  • 10 replies
  • 2 Bravos

Holiday rewards 2GB of free data ...anyone got the text message yet?

About a week ago, I got an email from PM, said  that Holiday rewards of 2GB of free data  are available today until December 31st to all new and existing customers. To claim your rewards, between December 1st-15th, the text message with the holiday r...

Becool by Good Citizen / Bon Citoyen
  • 1260 Views
  • 30 replies
  • 0 Bravos

Resolved! Transferring phone number from a family plan

I'm leaving my family plan where there are 4 phone numbers associated with one account on Rogers. The message:"I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my current service provider" leads me ...

amandajfaigal by Great Neighbour / Super Voisin
  • 683 Views
  • 5 replies
  • 0 Bravos

Resolved! I have a plan with 100 call minutes

Sorry to bother.I have an emergency plan on my wife's phone (she hardly uses her phone) which includes 100 Canada-wide minutes. I just wanted to ask the experts if all incoming calls are free or are incoming calls counted in the 100 minutes.

Spirit84 by Good Citizen / Bon Citoyen
  • 1006 Views
  • 25 replies
  • 0 Bravos

Resolved! Can’t change my sim number

i broke my last SIM card got a new one and it won’t let me change my SIM card in my account

Kotajack by Good Citizen / Bon Citoyen
  • 353 Views
  • 9 replies
  • 0 Bravos

Resolved! add on difficulty

I ran out of data so added on 200 mb afterwards but it's not working on my phone. I went on my computer to pay for the add on and then when I went back to my phone to try to use the add on it wasn't working. help please. 

katrinanugent by Great Neighbour / Super Voisin
  • 210 Views
  • 3 replies
  • 0 Bravos

2 factor authentication not working

Today I can't get into my PM account because the 2 factor authentication seems to have stopped working. I have tried both txt msg and email. I have been getting all the usual Public Mobile txt messages but not 2fa.Any ideas out there?

BigTree by Good Citizen / Bon Citoyen
  • 308 Views
  • 5 replies
  • 1 Bravos

Resolved! Lost access to account

My Partner recently lost her ability to text and call. When we went to go check it out we were told to verify its her through email, but she doesn't have that email anymore and the only device we thought might be able to connect to it asked to verify...

DMNick by Great Neighbour / Super Voisin
  • 287 Views
  • 4 replies
  • 1 Bravos

Resolved! Endless Account creation loop

I purchased a pre-owned phone and SIM from Public Mobile.In order to activate, I need an account. In order to make an account, I have to put in a support ticket. To put in a support ticket, I need a Community Account. When I put in the ticket, there ...

DonQuixote by Great Neighbour / Super Voisin
  • 319 Views
  • 5 replies
  • 0 Bravos

Resolved! Account sign in problem

I was asked to send SMS again and again even I entered the right 6 digits. I have the correct verify code and passwords but I can not sign in my account. How to solve the issue? Thank you.

TLGuan by Good Citizen / Bon Citoyen
  • 283 Views
  • 2 replies
  • 0 Bravos

Resolved! Package was supposed to change

  I went online and updated my account to change my plan to 4G for the upcoming cycle however it never switched over and I can't seem to get ahold of anybody?  How can I get this done

Screenshot_20221108-134813_Chrome.jpg
Marchibald by Great Citizen / Super Citoyen
  • 280 Views
  • 4 replies
  • 0 Bravos

Resolved! Mobile network lost

My mobile network did not work suddenly yesterday afternoon. I have no idea to recover it even I restarted my phone. I can send message, make phone call but not internet connection. Why? Thank you for the help.

TLGuan by Good Citizen / Bon Citoyen
  • 323 Views
  • 4 replies
  • 0 Bravos

Cancelling auto-pay after porting number

I changed providers and ported my number. However, I didn't get a chance to turn off my  autopay and now Public has blocked me from accessing my old account. How do I contact someone to remove my payment info? I'm afriad of being charged for the next...

Deni1 by Great Neighbour / Super Voisin
  • 234 Views
  • 4 replies
  • 0 Bravos

International minutes disappearing.

Two days ago I had 500 Intl minutes from last offer in 2021 now it shows I have used 45 Minutes.I have not used any International minutes so what is going on. Is some body else using my mi

Deepika543 by Great Neighbour / Super Voisin
  • 217 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.