Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This morning, I woke up to my phone having no active service. It is also the day that my monthly autopay occurs. I checked my email to confirm that the transaction went through on my credit card, and it did: $38.42 which is the recurring cost on my m...
I can't enter my credit card info
Hi, I will go to Japan and China, how can I apply for roaming? Thanks,
Hi, i switched my account today and i want to access my account but i cant. It’s always do the Forbidden A1and the apps doesnt load.
I was on the $15 plan for a while. I changed to $34 plan as I wanted US data while visiting my daughter in the states. Now I want to switch back to $15 plan but it is gone from the options. The cheapest plan available is now $29. Any way I can go ba...
I am changing my subscription but I saw that there is a further discount if I am on a 90 day subscription. I did not see that option once I logged into my account
I wasn't able to access my account as I bought US roaming plan data and talk plan but I haven't been unable to use it.Please, what's the issue here? I am in California.
已经三天了，我的手机坏了，联系不上客服，一直处于SOS状态，esim和手机卡都坏了。
So when you join Public Mobile based on the agreement that they will ship a SIM card for free and then don't deliver the SIM card, what is one supposed to do? Send a private message to CS_Agent? Yes, did that only for the agent to send me a link to t...
I would like to know how to refer a friend?
Does anyone know when the current promotion going to be over? I need to order new free physical sim which current promotions does not offer.
Hello, I recieved a text from Public offering me a USA add on, and I hit "yes" in error. The text message told me that the add on will start on my next billing cycle. How do I cancel this? Thanks,
Where the hell am I supposed to find the payment button? Is there even one?I've been paying in person for years, and I finally decided to make an account to pay online. How do I do that? Why is this feature so cryptic? What is this; 2004? I expect be...
Just signed up... my account information is correct but it is sending the codes to a different phone number... 1 number different. How do I fix this if I can't log in?
It gives me the message of “Please contact public mobile”.
My mom registered as a new user and wanted to get a sim card or a virtual card and set up a subscription but when she tries to log in, Public mobile sends her email with the code and she does not receive this email. So, she is not able to sign up for...
I recently switched from my old 3g plan that was giving me around 30mbps, now that im on 5g plan even at 4g speeds its 2.52mbps. ive tried configuring the network which didnt help, I also have full signal bars. Thank you for any assistance.
All stores and gas stations network is down. Cannot get time for my phone.
I have had a Public Mobile account for years now and everything has been perfect. Recently I had my credit card replaced and I am being told that I have to apply for a whole new account including a new phone number in order for Public Mobile to accep...
I opened an account paid for my subscription and downloaded the esim and it did not work.I then deleted it but can't use the same QR code to download it again.I don't know what to do
Hi, I switched to a different credit card for like 2 mnths. Do u think if I switch back 2 the old 1, could i get the loyalty points back?
Hello. I seemed to have locked my phone and it needs a puk code. Where do I get this?
Hi,I bought a SIM card yesterday for my old iPhone 6. But the SIM card requires iOS 13.0 or greater. Where can I get a SIM card for iOS 12.5??
Hi there,I redeemed points and added 1GB but no data! This happened a second time to me! I tried before and it did not work and again. Please help!
I want the US $34 plan but it keeps saying this when I sceduale it to change on my next renewal day.
I recently went abroad and I use Airalo eSIMs to have regional data while I was away. Like the tech novice I am, I thought if I assigned my PM phone number to the account I would have access to my texts and phone calls abroad. Now my eSIM account whi...
I tried to add a second phone to my current account and somehow the public website let me get through to the "activate you phone" step, but now I know I need a new account.How do I abort the additional subscription?The portal keeps taking me to the '...
I live in rural southern Alberta. My service is so bad that I have to walk out of my house and down the street to make phone calls. This has been happening for a few months. Who do I contact to solve this problem?
