Get Support

Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activate an eSIM

I just signed up with Public Mobility and purchased the eSIM however, my previous provider delayed porting my number. This was done later and I think as a result the eSIM was not activated. How can I get the eSIM activated without purchasing anothe...

Over charge on my credit card

I have 3 kids with public mobile. Suppose to be $16.97 a month per child. But my credit card has more 3 charges. some months have 6 times charge and some 8 to 10 times from Public Mobile. This is insane. I am mad and frustrated that I can't solve th...

Unable to use data

Hi everyone, I recently got a sim from public and activated it. But so far it's been almost 5 days and I am still unable to use my data. When I turn on the data function the 5G logo flickers on and off and can't get a stable connection. Same thing ha...

Resolved! Cannot send an receive SMS messages

Hi it’s almost 1 month since I cannot send and receive SMS messages. Is there a solution for that?

Resolved! Anybody use Xiaomi on PM Network

I have used their phones in the past and they are great phones. It has been a long time since I ever used their phone and it was with another service provider. Does anyone know if Xiaomi works well on the PM network? I know you can check the bans but...

Resolved! New Active SIM no income call or text

I just actived new plan and choose a new number yesterday.Until today, I can call out and have data service but CANNOT get any SMS or voice call. Even weirder, when I use another phone to call the new number, some else answer the call, my new number ...

Resolved! iMessage Not Working

I recently signed up with an esim and ported over my number from Rogers. I have full functionality with my old Rogers number, except for iMessage.When I go settings -> cellular -> sim, it shows the number that was initially assigned to the esim befor...

Resolved! Cancelling Subscriptions and Band Frequencies

I am still in the process of activating my service, however, the QR code does not work on my phone, there might also be a compatibility issue since my phone was given to me by a family member from France. How can I cancel my subscription and/or get h...

Resolved! Dropped calls

Everytime I make or receive a phone call the calls are dropped…is there a fix for this?

Not getting 5G Speeds on new Motorola Phone.

Just recently bought a new Motorola phone from Spain. The Edge 30. It says it's a 5G phone and Kimovil site it has the required bands. But I am only able to ger 4F LTE sppeds(Download).Any ideas ?Called Motorola and they were no help because it's not...

Putting phone plan on a hold.

Hello, I'm going to be out of country for 6 months and wandering if there's a way to put the phone plan on a hold for the 6 month period.

Resolved! Public Mobile SIM network unlock PIN Required

Hello,I was transferring from Public mobile to lucky mobile.When I put in Lucky mobile SIM card to my Samsung Galaxy S7 phone, the screen says 'SIM network unlock PIN' should be entered for 'UNLOCK'.As soon as I transferred to Lucky mobile, I lost my...

Porting phone number from Bell Mobility to Public Mobile unsuccessful

I have a problem with porting a number from Bell to Public Mobile. I opened the account yesterday and followed the instructions to transfer my phone number to PM. Bell still shows up as my provider in my phone. I called Bell and they said that they h...

Payment problems

I am unable to access my account to update credit card information. I have tried everything, but nothing works. They are asking for a 4 digit pin, which I have no knowledge of. Any solutions?

New subscription with a TCL model 4058E phone

Am trying to set up my mom with Public Mobile on her TCL phone. Do I need to download the PM app on her phone or is there a way around this.I have a new PM SIM card ready to go, but I'm not sure how to go about it.Can someone help me?Thank you!

Resolved! How do I receive sms verification to port out my number

I am wanting to port my number to Telus and Telus says they need to send public mobile device a sms verification. How I don't have an sms plan. What should I do?

Resolved! no 6 diget security text

Hi, I am not getting the 6 didget security code, and I don't seem to be able to select the email option, unless I am not looking in the right spot??

150 day expiry loyalty data add on promised 250GB but account only shows 5GB

Hi community,PM sent me a text message promising me 250GB of bonus data in recognition of them forcing me out of the awesome rewards system and into their new and way worse rewards system. When I checked my account, they only gave me 5GB rewards data...

Verification texts not received

Both my husband and I are not receiving verification texts this morning from several different services including PM. I had to request it by e-mail to log in here. I have not had this issue before. Is anyone else experiencing the same?

Switching from $15 to $15 for unlimited

Hi community,I am on the $15 plan that used to be $10 under the old and awesome rewards plan. With the new terrible rewards system, my monthly fee went up to $15 again. There is a new subscription available for the same price but with unlimited Canad...

Resolved! Buying new Sim card on PC

Is there a way to buy a Sim card on a pc ? To change my old one

Slooowww Mobile Data during Power Outage.

This is more of an observation.We live in a weak signal area to begin with. Three of us have various PM plans, including both 4G and 5G plans. Normally, we get a speed test of about 3.0 - 8.0 mpbs on PM mobile data, slow but still usable. Normally, w...

receoption spotty.

When my wife calls we can't hear each other. cracking electronic sounds. Happening to often. Please fix. User names xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx and xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. both 5g 50g plans. In service area.. thx

Roaming did not work

Hello, during my visit to the USA in May, I use both roaming to make phone calls and use the Internet. Unfortunately, the romping was completely unusable and I have no idea why. Even my 200 min US minutes did not work. I tried reconnecting to other s...

Deleted.

URGENT help needed - payment issue

Hi,Can anyone from Public Mobile please help me with a payment related issue? I can't submit a ticket (kept getting an error message) and the online chat is going NOWHERE. I have autopay and the payment went through this morning at 2am (got a notific...

I lost my SIM card

Hi how can I get my SIM card? I sent pass code recover, but I didn't get the email link of re-set passcode.thx

Resolved! Phone # problem

Hi, I am trying to start a new account and selected my package that I wanted, and got the SIM card shipped to me. Some how I misses setting up the phone number, as this is a new phone that didn't have a number previously. Now I am stuck in the activa...

not getting 5G speed

Hi all, I've upgraded to Samsung S21 FE on 5G plan but still getting 3G speed. My area supports 5G. Good signal. What am I missing here?

Long distance calling

How can i use my 300 international long distance add on to call the bahamas?

Community

Forum Posts