Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Have not been able to send or receive text messages for 2 days now. Please help.
Hi Moderator,I got a promotion text from public mobile for changing the plan to 20 GB 4G plan for $35 and I accepted it. But after renewal the new plan is still not in effect. Could you check why? My number is ###-###-####,Thanks in advanceRenu(updat...
My phone number is not transferred but I can place outbound calls originating from the ported number. My incoming calls are going to my original provider. Everytime I go to chat it says open a ticket. However when I go to open a ticket it says encoun...
Hi All,I've been with public for 5+ years and am still on a grandfathered loyalty rewards system for $5 off each month + freind referal bonuses. I received a text offering 20GB for $35/month. If I reply YES to switch to this, will I lose my rewards o...
Hi, I'm currently using a $39 4G 20GB plan and found a promo for $40 5G 30GB.It says only for a new user... Does anyone know if there's any way to switch my plan at the promo price ?Thank you!
Hello,I was on 5g 3 month subscription and about a month ago I put in a request to change it on renewal date. Today was the renewal date and the change didn’t take affect and it automatically renewed it to the old subscription for another 3 months. I...
Hi I paid for my service but it still says that my account is still suspended what do I do?
I would like to cancel my account. I'm having problems cancelling my subsvription. How do i cancel my subsctiption.
I've been using the same plan for a couple of years and I see a promo right now. If someone can confirm that if I switch to this new promo, my new plan will not revert to a higher payment after the promotion ends? Thank you!
I was on US/CANADA $50 plan and expiration date is Aug 31st, early this month after I came back from US, I setup upcoming prescprition to $39 plan and starts on renew date(Aug 31th), but when I login my account today, the overview page shows "Your se...
1. Will the 5G plan work on my S10? I understand I won't get 5G speeds but will it default to 4G?2. Can I port my number a few days after activating? Is there a fee for this?3. Is it true if I use a referral code upon activation I will receive a $10 ...
I have purchased public mobile phone plan for the first time and I faced the issue to receive SMS. I can text other people, but they can't reach me back. What should I do?
I travel out of country for work sometimes so an esim is tempting but I am concerned that if I switch phones that eversafe 2fa (ugh) will not work and will not allow me to switch has anyone had personal experience with switching devices while using ...
Does the cell coverage cover northern alberta?
Hi Is there a way to disable text based 2fa? Was travelling and could not check my account because Public doesn’t have service options in Europe and so I could not get my code. hopefully there is some kind of fix here thanksRodolfo
My SIM card is PUK locked and I can't find the 8 digit code to unlock it. How do I get it?
so my email isnt linked with my number and i cant change my plan, apparently my number is linked with another email what do i do now.....
Hi,I can not make calls. I can receive them but can not even call my voicemail or any one in my contacts. I tried moving the sim to another phone but it is the same problem, please help.
I just registered my new sim today (August 31st) and paid for $15 plan and then couldn't complete suscription due to system error, now I'm able to login but not able to use phone service.There is warning notification on my account, "Your services are...
I have a cell phone and plan with Public Mobile. I have bought a cell phone for my husband and ordered a Public Mobile SIM card. Two questions:1) Is there a plan available when getting a second plan/discount for a family member?2) How do I get a tel#...
Yesterday I referred someone who lives on the outskirts of Vernon, British Columbia. This individual has 5 lines to switch, and instead of doing them all at once on the same day we've been doing one per day incase the Card issuers think he's being do...
I got a 5G plan today and the 5G worked for a few seconds while setting up my eSim. I'm in a solid 5G area according to the coverage map, but I'm getting only LTE. i have an Iphone 5G compatible. Did Network reset and no luck. Can't create a ticket ...
I'm travelling to BC Interior next week from southern Alberta. This is my first time leaving my coverage area for another province. What do I need to do to maintain my phone and data coverage as I travel?
Hi! Is it possible to use my referral code to buy a second plan (a new line) for my daughter under my existing account or do I need to create an entirely separate account with a different e-mail to use the referral code? If it is possible, can you pl...
Hello Most of time I pay my account by vaucher today I already pay 25$ after I want to do one more vaucher of 50$ didn't go true Try to buy another vaucher 40$ didn't go true what is the reason. I try to do online didn't go true .Representative from ...
As the title says.....I also cannot find my profile. Can anyone else find it and give me the link?Please note I can only reply by editing my original post so you won't get a notification of my response.@J_PM I was told by Andu that this issue was esc...
hi can someone help me please. I just changed my subscription as I realized I was paying $40/month for more than 4 years now and my plan was 6gb data and only provincial call and text. I went to change it today as I need Canada wide calling and reali...
My account lock and I can’t access due to number change and not received full access
I accidently deleted my eSim and now 2FA with EverSafe does not send me my code.I purchased a physical Public Mobile SIM to see if I could reactivate it with it but no go.My phone no longer works.I cannot login to my account because of the 2FA from E...
Just wondering why my bill comes at a different date each month?
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