Transporting number 7+ hours
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10-30-2023
07:47 PM
- last edited on
10-31-2023
12:55 AM
by
computergeek541
I’ve been waiting almost 8 hours for my number to transport and so far I’m still on SOS and can’t receive or make any phone calls. This is ridiculous. Help me someone. Please
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10-31-2023 12:58 AM - edited 10-31-2023 12:58 AM
@Chalupa_Batman wrote:Hi @Torie
I'll send you the porting team number. Look up at the top right corner.
For issues such as this, the porting team shouldn't be contacted. Not being able to make outgoing calls and the phone not having any signal isn't a porting issue, and therefore, they won't be of any assistance.
You're going to need to open a ticket to discuss these issues with a Public Mobile customer support agent. Please open a ticket using the chatbot at
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If for some reason the ticketing process in the chatobt gives an erorr code, please send a private message to CS_Agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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10-30-2023 08:02 PM
- did you reply "YES" to the port authorization request within 90 minutes of receiving the text
- was your OLD provider SIM card in the device to receive that text
- is your OLD provider service active up to the time you activated here
- did you try rebooting device, resetting network connections, toggling airplane mode on/off, and removing and reinserting your Public Mobile SIM card
Let us know, please.
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10-30-2023 07:52 PM
Hi @Torie
I'll send you the porting team number. Look up at the top right corner.
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