Transporting number 7+ hours

[Torie]

I’ve been waiting almost 8 hours for my number to transport and so far I’m still on SOS and can’t receive or make any phone calls. This is ridiculous. Help me someone. Please 

[computergeek541]

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@Chalupa_Batman wrote:

Hi @Torie 

I'll send you the porting team number. Look up at the top right corner.

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For issues such as this, the porting team shouldn't be contacted. Not being able to make outgoing calls and the phone not having any signal isn't a porting issue, and therefore, they won't be of any assistance.

@Torie 

You're going to need to open a ticket to discuss these issues with a Public Mobile customer support agent. Please open a ticket using the chatbot at 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason the ticketing process in the chatobt gives an erorr code, please send a private message to CS_Agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

@Torie 

1. did you reply "YES" to the port authorization request within 90 minutes of receiving the text
2. was your OLD provider SIM card in the device to receive that text
3. is your OLD provider service active up to the time you activated here
4. did you try rebooting device, resetting network connections, toggling airplane mode on/off, and removing and reinserting your Public Mobile SIM card

Let us know, please.

[Chalupa_Batman]

Hi @Torie 

I'll send you the porting team number. Look up at the top right corner.