Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Good day all. I am looking to add an additional number to my account for business purposes Can't seem to find a way to do it, even with an E-sim. And if it's possible I want it to come up with it's own Call ID, I want to know what number is being ca...
I've just bought a new eSIM. I set it up to be called Public Mobile - but it shows as Roger's on the iPhone. Also messages don't work can an agent just lease contact me.
Hello,No, I am sure and if someone human go see my message but I will make the last attempt. I am really tired and disappointed with your service. I have almost a year trying to reach someone and unfortunately everything is mechanical and I have no r...
There is a reward that cost five points for for Canadian long-distance minutes. How long do these last for will they expire after the end of the month.?
Hi,I read that you need to have VoLTE activated on your phone to have PM service in Alaska. I don't see VoLTE in my settings under mobile networks. As this is a new phone I would have thought it would be there. Does anyone know if this phone will ...
hi there,I just ported my number out to a different service provider. I would like to pay my last bill and take my credit card off from pre-authorized payment from my public mobile account. I am however not able to access my public mobile account any...
@CS_Agent Hi,I have a S20, it should be compatible but on the app when I arrvied at the last step for activation, it says 'Phone is not esim compatible''
Hi all, I was happy to see that there was a self-service option for phone number changes. My daughter was getting problematic calls, so we went ahead and changed her number yesterday. Now we have an issue, and I'm not sure if it's a problemw ith th...
Was on trip and used foreign SIM card. Upon return reinstalled public SIM card in iPhone SE but sms texting to non iPhone users will not work. iMessages work fine and I can receive sms messages but cannot reply or send. I have toggled phone, airplane...
https://www.telus.com/en/bc/outagesTELUS has a Mobile Outage. It includes:Mobile - VoiceMobile - DataMobile - Text / SMS / MMSWireless Home PhoneWireless Internet SystemIOT Devices via CellularIt is still under investigation currently.
I have 2 accounts with public mobile. One is for my girlfriend under the email address The other account that I can’t access has an email address which isn’t available anymore with the phone number
I purchased a plan but i am not able to activate the plan. I have made the payment. Kindly tell me if the next payment will be deducted or not as i have not activated the plan yet. I hope the payment shall not be deducted.
I'm in Mexico City and cannot make calls back to Canada on my Public Mobile plan despite plan advertising I can. I can text. Can anyone help. I see recent posts from other parts of Mexico saying it works well.
@CS_Agent @CS_Comms I recently added a voucher to my account because the update credit card feature is not working. When I check the payment history tab, the addition of the voucher and the purchase of my phone plan both show up, but my device is sti...
My plan is set to auto renew tomorrow. However, I am not able to pay for it for another few days. Am I able to extend my plan until the 29th? Who do i contact to request this if not on the app? Thank you
Hi, just got a new SIM for phone, app indicates it's sending six digit code to phone but never arrives. SIM1 says number is unknown. Everything else indicates registration is OK, acct appears to be active. Any ideas? Thanks.
I made a brand new email address because mine was tied to another Public Mobile account.I used it to sign into Public Mobile, selected a plan, and ordered a sim card Jan 10. It arrived today, two weeks later. My CC has been charged the $10 sim + $29 ...
trying to move to $29/month 5G 10 GB Can/US/Mexico plan but when I try it asks if I am already a public mobile member and when I press yes I can not access the plan. How do I move to this plan
I have filled out the form to submit a ticket as my activation is unsuccessful, but am unable to send it. (I do not see any questions with a * that has not been answered)I have not received a confirmation email with a QR code.I am hoping to activat...
