Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been trying Nov and Dec to get the $34.00. Month subscription and the app and online service is treating me like I don’t have an account. Even after I logged in it say register. Thought there was a public site issue or overload over Xmas. Stil...
Auto pay currently uses credit cards.Why not bank debit?Anybody know?
Hi anyone, I am trying to transfer my phone number from Phonebox to Public Mobile. But the old provider name"Phonebox" isn't in the list of the old service provider. I have had the account number from Phonebox. Can anyone tell me how to transfer the ...
Hi, my voice mail's automatic message has something KOREAN ACCENT (KONGLISH) and i want to remove this SO BAD. I'm korean but i NEVER EVER set this option. so if i don't answer the phone, caller will get WEIRDEST automatic voice mail between leaving ...
Ported from Virgin mobile, got the text to complete the number transfer request to restart my phone, but my old number is now "not in service" when called. Any help would be appreciated.
I suddenly can't receive SMS. It worked fine the other day and I can send SMS ok, but replies are not coming through.This happened a few months ago too. No messages for several days and then a flood of the backlog within 2 minutes.I have a basic flip...
site won't accept my card
I ported over from rogers a week ago. I can’t seem to send/receive texts, and can’t get an OTP for the app/to log into to eversafe bc the text isn’t coming through. please advise
My wife just recently changed from lucky mobile to public mobile but che can't make calls her data is activated and she can receive calls but just can't make any calls at all it keeps saying it's not activated but I called public mobile they said it'...
So I just switched from samsung to apple, and when I take my sim card out of my samsung an put in into my iphone it says that the carrier is not supported, and I should either try again or contact the carrier. It still didn't work when I tried again,...
I checked my credit card statement and found that i was charged three times in Jan., instead of two - how do i get hold of someone to find out about why this was done??? Bloody submit a ticket thing to talk to CS is useless ... getting frustrated ......
I can't log in to my account, it says I'm locked out
I just need my account activated. I have already paid for a subscription and for some reason, I can't use my current sim nor esim after it was said it was compatible. Every time I log in... I get back to continue activation and I can get past that pa...
Hi guys, I got a new visa but when i enter my new # I get error of:! Sorry, We're not able to process this request at this time. Please try again later. (tried multiple devices/pc/browsers, called bank they said card is active and fine and it works e...
Telus just manually approved my transfer to Public Mobile. What’s next ?
I currently have a 4G plan at 60 GB for 3 months, I am not given the option to upgrade to 5G which is a deal breaker as I purchased a new phone that is 5G capable.
When placing a call to a different country, I get the message 8b1 - call cannot be completed. How to I call a different country?
I replied "YES" to the $24 4GB promotion last week, but it didn't update on my latest billing cycle (today)Can I get a refund for the incorrect plan which renewed, and have my plan updated to the $24 4GB promotion?
I replied yes to the deal on text to change my plan on the next renewal date. I wanted to confirm the details but couldn't find anything on my account. When I logged in it said I was still subscribed to my current plan. Then when I refreshed the page...
I transferred my phone number from Public to another provider about a year and a half ago. I need to access my phone bills from 2022 for some important applications. I tried using the chat, but it asks me to log in to my account to connect with an ag...
Please make them equivalentmy phone has an older version of Android, thus I cannot install the Public Mobile app. I had to ask my friend to borrow their phone already 2 times ( to activate and to set up PIN). thanks
I keep getting an error saying it cannot process my request at this time. My phone plan is on hold and I am trying to enter my new CC# but over and over it will not accept it.The bank confirmed that the card is active and they can see Public Mobile ...
Well, I still get to keep my present rewards if I take advantage of the new offer?
Are you rewarded for automatic billing to a credit card?
I am having an awful time trying to cancel my subscription. Can someone please tell me how to do this?
I setup a new account and i transferred number from another provider however i cannot receive calls or text messages i can make calls.
I have a $15 a mth plan with 100 mins of canada talk and unlimited text 250mb data at 3G speed currently.Looking at taking the offer that was texted to me of 4gb of data at 4G speed monthly, but there is no mention or details of talk or text and is o...
Hi,Wondering if any of you can help me. My phones data and text and calling just stopped working 3 days ago. All I can do is wifi.... ive submitted a ticket to customer service, and received no response at all. I've tried to resubmit, and I get an er...
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