Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can someone help me. I’m trying to activate my service, but i am not receiving the code to confirm my identity.
Hey , I’m sorry that I didn’t pay my phone bills for a certain period but yesterday I was trying to recharge it but my phone number are on sos mode .., I need my number because everything I got in Canada is on it please help me to get it back ; my ph...
I have the same problem. Can someone forward me the information of the porting team? Thank you
I know I’m not the first or last person to complain about this but if I’m not in a contract and have a month to month plan. How can I not change it at my own discretion? why offer promo plans if they alienate your clientele because they can’t get the...
Hi,I am a new subscriber but I don’t have the app to activate my account. I cannot download Public Mobile app on my iPhone 15 pro because my region is set different and I cannot change it. What is the alternative for e-sim activation? Is there a QR c...
Hi there, I'd like to change my phone plan on Boxing Day as an existing customer of you, but it seemed not possible on Black Friday. Is it possible to do so on Boxing Day?
I used public mobile for a one time eSIM back in June for a trip to the states - experience was fine, easy to use. flash forward to Dec 21, I check my credit card statement and see a recent charge from public mobile… after resetting my password etc I...
Hi,Im currently on the $45 plan but would like to switch to the newly offered $35 plan. The $35 plan does not show up for me. This is the second time this has happened but last time they said it was only for new activations or people going to a more ...
I've been with Public Mobile 4 or 5 years now after moving from Koodo. I've had a few issues but they were always resolved usually by myself. First issue was that calls were constantly being dropped. I changed phones and Admin (or the Tech people ...
On Black Friday I purchased a plan for $35 / 50GB CAN US MEX which includes calling features shown above in my existing plan. There are now 2 new options at $35. Both are CAN US MEX. One has 500min long distance at my current 50GB, the other has 1...
I bought a RAZ Memory Cell phone for my 99-year-old mother-in-law. It keeps things simple on the user end, and doesn't accept texts. Is there any way to verify the number? It's definitely working to receive calls.
HiI recently updated my email address, but it looks like i put a wrong email address. Probably i mistyped it.So, i can't log in the my account any more and now i created a new account to communicate with public mobile to fix my issue.Please help me. ...
Would anyone happen to know if you get to keep the 18 month $5 Welcome Back Credit when doing a plan change? Signed up on Black Friday but am now considering changing plans and just want to be sure I don’t lose that credit.
I have about 11 points rewards on my current plan which is $34 for 50G canada-us.I will be hanging to $35 for 75G canada-us-mexico on next cycle.will I still get that 11 points rewards after the change?
I'm a new public mobile user, I have subscribed today to public mobile. I used the referral link to start my subscription, also before I checked out I specifically added the referral code ****** As per the referral policy I was supposed to receive $...
Bought an ESIM To try activate additional data plan,.. it canceled my regular sim.Esim qr code scanner doesn't work on my p40 or p40 proNow my phone is useless, I'm out 5$ for Esim, and 10$ for a new sim in 4-10 business days. Manual entry Esim asks ...
Hi there,Question about plan changes. I activated with the $35 50GB plan during BF and now there is a 75GB version. Wondering would my 50% off promo for three months stay on the account if it switch to the new plan?
Do NOT click on the link NOR do anything on it. This number that the SMS got sent to me is on Public Mobile, but is a TELUS number.
Just transferred from PC Mobile. Now texts work but phone calls won’t go through. Any thoughts on where to go next or how to get help. Can’t get response on Chat
Extra charge upon porting number to Rogers$40.68 on Nov 28, 2024
I am looking at taking one of the Boxing Day deals. It is available until Dec 31. If I chose that plan at $35pm, will the $35 deal rate be given to me upon my normal renewal date on Jan 11 or will it flick to the normal $45 rate because my renewal da...
I just activated Public and got a text message from Koodoo that something went wrong and to renter IMEI again with Koodoo. Is this a scam?
changed phone and have no access to phone number to get the verification code. It is an esim that I am trying to login in the app but cannot because it asks for the verification code from the phone number that I no longer have acccess tooo.
Hello I have been with Public Mobile for a few years now. My SMS was working fine until I went to Vietnam for vacation and since coming back to Canada my SMS is still not working. I’m not sure if this has anything to do with the eSIM I set up in Vi...
Cannot access my account to close it. I want to pay off what l owe and close the account.
I travelled from canada to the states, and like the title says, I have a subscription with 50GB of data within canada/states/mexico, but my LTE ARE NOT working here in the states. I got a text message from Public Mobile saying that I need an add-on i...
Recently ported my number into PM from freedom but inconsistently my contacts still see my old 672 PM number instead of the 778 number i ported in. It’s been a few days since my number has been ported and I’ve restarted my phone. My PM app displays t...
