DATA USAGE NOT UPDATING IN MOBILE APP

[rubiom_23]

Hi I didn't see updates on my GB Usage in public Mobile app.

[kb_mv]

@rubiom_23 I just pull down from top of screen in the app to refresh the data.

[hTideGnow]

hi @rubiom_23 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@rubiom_23 

reboot your cell, log in to your account using the app, notice Usage Breakdown tab...in there you should see data usage info.