[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Nightly Data
I was just wondering why I am routinely showing data use at night around 12-12:30 am when phone is snoozed and on wifi? some as high as 600mb? Makes no sense to me as unit is on wifi at that time of night. Seeing varying amounts of data around that...
I need a refund
I purchased a subscription, but I ended up subscribing with a different provider.I never got a SIM or used by subscription on any device. is it possible to get a refund?
Resolved! Buying U.S. roaming
Hello..help! I am trying to buy U.S. roaming 15 day talk, text, data. Usually $30+ tax.I just finished my last 15 day same pkg yesterday but are having great difficulty todaybuying a new 15 day roaming. When I select it, it adds funds & then I try to...
Resolved! New customer
I became a new customer yesterday. My payment went through and I tried to switch my phone number over from Telus, but they took my phone number back. So now I have absolutely no service from Telus or from Public Mobile and my payment went through. i ...
Subscription payment
Hi, this is my first time paying for my subscription. My payment is due today and I have the money for it, but it has yet to be paid so I was just wondering if it’ll take a couple ours to pay or if it should be insist. If so how do I go about making ...
My new price plan that had to be renewed on the new cycle wasn't charged
Hi I changed my price plan with option tobe renewal on the next bill cycle and I saw in the app it was pending to be renewed on Jan 18. Now I see I'm still with the old plan. Id like it to be fixed.
cant make a phone call -
I have a Canada us 30 subscription. but when i tried to make a call it, i get a voice message indicating i have reached my minutes limit, even through i have unlimited talk and text. any insight?
SIM card not delivered
I have waited for a week to receive a SIM card that was promised for delivery in two business days. What has gone wrong. When will I get it.
Resolved! Subscription on APP and on online portal does not match
Hi allI have 20 GB plan US/Canada but when i go into app it shows 10 GB in subscription but when i log into online portal it shows correct 20 GB.How this can be fixed. Please advise
Resolved! can't understand how public points are calculated
Who can tell me how it could be :From previous summary to 01/09/2025; Points Earned: 2.9; Points Redeemed: 0 Points Balance: 11.85but actually my points balance was 10.85 points as shown in previous summary. the new balance should be 10...
Getting SMS in South Korea
Hello,I am working with my CRA account in South Korea,but I cannot get a SMS (text msg)from them to identify myself. Can I use the roaming service with public mobile in South Korea or is there any way to get the SMS? This cell phone number is the onl...
Rewards
Did public give offer of holiday giveaway of 2gb for 2025
Lost ability to call in usa
i have usa package. I have data, but cant make or receive phone calls on samsung android
Resolved! Canada/USA/Mexico plan
Do I need to have my roming option switched to on when I go to the USA from canada. Or does it change automatically when I cross over With roming switched off on my phone.
Rewards are not being paid out.
I am paying customer on a $30 + Plan since October 2024, so far I only received 0.9 Points in Rewards. So I reached out to CS_Agent and this is what I am told. I don't believe what they are saying is correct. edited by computergeek541: removed unrel...
Public Mobile Service
My Public Mobile service stopped working last October 2024. I can no longer get into my account to make a payment. How do I get my service back, January 21, 2025.
Is it a Roaming Plan: "50GB Data within Canada, the US and Mexico at 5G Speed" $35.00...
"50GB Data within Canada, the US and Mexico at 5G Speed" $35.00/MONTHSimply, I want to confirm that with this plan, one can:1. Roam within Mexico: -Make outbound calls to Canada-wide mobile numbers (text, messages) without incurring long-distance/add...
Roaming with a Canada / US plan
Why do I get this message when I have a Canada / US plan?Public Mobile here. Welcome to USA. You will need a Roaming Add-On to use your phone if you do not have a Canada-US or Canada-US-Mexico plan. You can get a US Roaming Add-on for as low as $10 ...
Resolved! billing
I am being illed on 2 credit cards. This should not be happening. I am getting billed on a new card since December and stil be blled on a card that has, to my knowledge , expired. Can you tell me how to get this rectified? thank you
Resolved! Transferring a number
I’m in the process of transferring from Koodo to public. I have responded to Koodo with yes . I understand it may take up to 5 hours. I understood I would still be able to make outgoing calls as well as texts, however can do neither. Any what I shoul...
Is it possible to transfer a number from an existing Public Mobile account to another PM account?
Hi,I created a second Public Mobile account and I want to cancel my old account while also keeping my old phone number. Can this be done? Do I need to wait until the old account's plan cease to be effective? The old plan/account stops in a few days, ...
How to get old number back after inactivity for more than 90 days
Hello community,Hope you guys are well. I have lost access to my old account due to inactivity for more than 90 days. Actually, I had to go overseas for few months therefore I paused my subscription and unfortunately I forgot to turn it on and now I ...
login passcode
I got new phone. I try to login my account to buy esim card. It is two step authorization. I have emailpasscode. But, I cannot access phone passcode because I don't have access to phone now. Can someonehelp solve this issue? Thanks.
Resolved! What Add-on do I need to buy to have roaming in France?
Can anyone please help? I am going to France and want to buy a talk/text add on. I don't see an option for France or Europe - a lot of other countries and UK etc. Does anyone know what add-on I need? THANK YOU SOOO MUCH
Resolved! Change of SIM card and number?
hi tech support team, We've recently moved from Ontario to New Brunswick. Question is, do I need to change my SIM card and phone number?
eSIM to SIM
Hi. I currently have an (older) phone that supports eSIM. I plan to buy a new mid-range phone that does not support eSIM. So I need to buy a physical SIM. Two questions:1) what is the difference between the two physical SIM options on Amazon?https...
Resolved! Canada-US-Mexico wide plan, service issues in Florida
I got my new Canada US Mexico wide plan a few weeks ago before a visit to Florida. When I landed I had a strong signal with AT&T, unfortunately I could only make a couple intermittent calls or texts and then nothing worked. I restarted my phone sever...
Ex spouse
My ex wife is paying for hers,my sons and my phone service…I’d like to get taken off her account and start my own…any help would be greatly appreciated…not being able to call a representative poses an inconvenience .
Resolved! Larger SMS messages not sent, not receiving atrachments
My SMS feature has been a point of contention for me. First of all when I send texts, which are no more than 200-250 characfers, it never sends. When I shortened the same text, it sends. Is there a size limit for the number of words in SMS ? I also h...
