Unblock my number

[ngoadaku]

How can I unblock my number so I can port to another network?

[BKNS27]

@slusagm 

Thanks!

[slusagm]

many posted that, but this link no longer works

[BKNS27]

@slusagm 

Strange, I copy and paste from the website on Safari.

[slusagm]

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@BKNS27 wrote:

@ngoadaku

PM doesn’t block number to be ported. Check to see if your number is portable and it is not up to PM.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do 

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@BKNS27  this link no longer works. Check before you post

[ngoadaku]

Thanks for your response Denny, but my payments are up to date and the line is still working.

[DennyCrane]

Sounds like your account is suspended because you didn't renew the subscription? You'll have to reactivate it to be able to port it out, as you can't port an inactive line.

[BKNS27]

@ngoadaku

PM doesn’t block number to be ported. Check to see if your number is portable and it is not up to PM.

If it can be ported, is your account active and kept up with your monthly payment.

If it is suspended, just make a manual payment with CC or voucher and 611 to restore service.

If you stopped payment longer than 90 days then your number will be returned to the carrier you got the number from and it is gone.

[Chalupa_Batman]

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@ngoadaku wrote:

Thank you, I already contacted the network I want to port too and was told that the number was locked by Public mobile. I need it unlocked so I can port

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OK. You can reach a CS Agent this way to help.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[ngoadaku]

Thank you, I already contacted the network I want to port too and was told that the number was locked by Public mobile. I need it unlocked so I can port

[Chalupa_Batman]

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@ngoadaku wrote:

How can I unblock my number so I can port to another network?

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Hello @ngoadaku 

Very easy. You advise the other service provider you wish to port your number from Public Mobile. You MUST have your Public Mobile SIM card in your phone. You will get a text asking your permission to port. You MUST say yes within 1.5 hours. If you don't, the port will fail. Once you see SOS at the top, the port is complete and your Public Mobile account will be closed.