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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

5% in Points for Plan Payment (not Plan Price)

An FYI: I am on a $34 plan and was under the impression that I would receive 5% of my Plan Price in Points. After applying my first $15 payment credit via Points, I received 5% of $19 so it appears we will receive 5% of whatever $ amount is billed.

Rate plan question

I just signed up with Public Mobile. Do these rate plan prices stay the same or because its a promo is it going to revert back to the original price?

Resolved! Lost phone

To: CS AgentI have urgent request, please open ticket for me. I lost my phone and cannot access my account to report lost phone. The gmail email (+multiple account) I used previously is now invalid.I would like to change my account email address. Als...

Change plan

Like to change plan but keep my data promotion

Allow to generate a payment voucher in rewards

Hi,I see there a lot of rewards options but i think adding an option to generate a payment voucher would be great too as it will allow to send the payment voucher to another user who can apply that in their account via "Redeem Payment Voucher" option...

help

I tried to activate my eSIM, but then it didn’t work when I tried to login again it asked me digit code from the number that it didn’t work to activate

change of address

I move from Saskatchewan. I am trying to change address but its still showing Saskatchewan. Also, how to change in billing because they are still charging PST

PLEASE - I need to cancel service

I was helping a friend with signing up to Public and he found she did not like what he was seeing and would like to cancel service. We did some things with two accounts and I think only one had a payment processed. I would like to cancel both BUT wou...

New telephone, same number

I have just purchased a new mobile and everything transferred lovely. But it is not verifying my number in messages and FaceTime. I’m have tried and tried and can’t figure it out. I have placed a “trick” and wasn’t available when they answered. D...

Available Funds

How do I get available funds to reduce bill payment

Increased bill

Hi, same with me, paying a little over $12, now last month and current is $16.95?? have no idea why?

Payment

My payments have increased with the same Subscriptions , could I get an clarification on my bill.On my mobile there is a Data warning message. I currently have 40GB my data shows 2GB the limit. I need this to be corrected.

Lost my Royalty/reward points?

Hello, last month I have been (automatically) switched to points reward system from previous rewarding program. And noticed I’ve lost my royalty pointsI’ve been with PM since 2019. am I supposed to get 10 points for each year with PM? Received five p...

Resolved! Whatsapp not able to confirm my number

Three days and one open ticket after new non ported number can’ t be confirmed by whatsapp. Read all community related threads, is there any recommendation out there I’m missing?

Resolved! Out of Service area, calls not going through

I have a phone with a 782 area code, Sydney, NS. I am currently in Peterborough, ON. My subscription includes Canada wide unlimited talk and text. The phone was working fine in both NS and ON until yesterday. Now, all my calls are bringing up the ...

Public points and slow web site to use

How do I use these so-called public points. I have been a customer for almost 4 years now and was happy with the service, but now I don’t know what I’m paying. My credit card was compromised in May so my phone service was interrupted, so I went on...

Missed payment

How do I manually make a payment after automatic subscription renewal did not go through? My automatic renewal bounced and I cannot find any option on the website to let me manually make a payment

Login to my account

I am having trouble logging into my account. When I try it just brings to the home screen in public mobile. How do I fix this?

My bill doubled last month & can't figure out why

My bill has been less than $7 per month for over 2 years. Suddenly last month, it is $14.56 with no explanation! Did this happen to anyone else & could you figure out why? Thanks.

Lost my auto pay and loyalty discounts?

Had been paying $9/month on the $15 plan. Now I'm being charged the regular price? I think this has something to do with the new points system, which I do not want, but I am at a loss how to use or redeem these points. If I figure it out will my b...

75 day pause question (unsubscribe)

I have a plan that is no longer available. I see that I can unsubscribe and then, before 90 days is up, I can go in and make a payment and resubscribe, keeping my current number. I just need to check...I would get right back on to the old plan I pau...

Lost/Stolen Device

Hello Beautiful People,i wanted to know more about the “report lost/stolen device” feature. How it works? What are the benefits of the feature?

I added usa unlimited talk and text roaming add on it took my fifteen dollers then did not add it

I am in Abbotsford Canada which is close to airport and border but still b.c Canada and because I can't get ahold of a person ever I have just been adding USA roaming talk text and data add ons which I shouldn't even have to do I added it the 15 day...

Stuck in Activating SIM

I am transferring a landline to PM. All my cells are with PM.Halfway activating the SIM, EverSafe ID wants to send a verification code to the landline I am transferring.I tried using different devices, Android cell phone Public Mobile App and a lapto...

Can’t make outcalls

I am unable to make any phone calls??

Need PUK

My sim is locked, I need to find my PUK. Customer support, please help

Resolved! Referral rewards question

I changed my plan to a 90 day plan. Payment was taken on June 1st. I received 5 points as I have 5 referrals. My question is should I not have receive 15 points as I paid for the 90 days. Shouldn't it be 5 points x 3 months (90 days)?

Call Display

Call Display shows "Alberta" not my real name.

Resolved! No data?

Does the 15 dollar plan with Public mobile have any data? I know a lot of people who have this same plan and pay the same amount (17.5 with tax) and yet they have 250mb of data and I don't. I am a new user and I want to know if the new plan even has ...

Ported phone number but sim shows as temporarily unavailable

Hi, as title describes I ported my koodo number off my pixel 6 and verified that I wanted my phone number ported over but nothing has happened after that with the Public Mobile Sim showing the network as temporarily unavailable. I opened a ticket a f...

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