Community

Changing to Public Mobile

I am a current Public Mobile customer and want to port my wife's number from Telus to Public Mobile, I am pretty clear on the porting steps, replay with any advice or FYI's, however I don't know if I should leave her SIM card in the phone or remove a...

I am not receiving calls or text messages, but I can call out

I recently transferred my phone number from Fido (iPhone 8). I am not receiving calls or texts; however, I can call out. Any help would be greatly appreciated. Thank you!

Can not process updated Credit Card Information on my account.

I am trying to update my credit card and it is not processing. Card is Visa from a Canadian regulated bank. 

US Text and Call Pkg

I’m traveling in US and bought the US Roaming Call and Text but it isn’t working.Cellular Roaming is enabled and I restarted phone and still is not working.I also submitted a work ticket with Public Mobile but haven’t heard back since my last reply y...

Referral code problem

Can someone help me it's been 3 months that I've been trying to correct this issue my friends referral code xxxxxxxxxxxxxxxxxx did not register on my account and also not registered on my friends account.Thank you

Sms not working

It's been 12 hours I transferred mobile number from Bell to public mobile.  SMS is not working and didn't get message that transfer is complete. How to contact real agent .

Billing issue

Signing up with PM

Hello -Bought PM sim cards. We own our iPhone 12s. What additional information is required to switch from Telus - is the process to cut ties with Telus easy --- 

Activation

I completed step 1 and 2, how do I get to step 3?

Group plans?

I'm looking at transferring three phone lines from Telus to Public Mobile. Are there any family/group plans, or do I have to activate each one individually?

Promo codes?

There is a section to put promo codes in public mobile account. What are those promo codes and where do you get them from? I have never seen such anywhere for public mobile so far. So I'm wondering.

Give back points

Hi How do you earn give back points? For which items, how many  points do you get?The levels and points are indicated on the website. But information how many points you get for exactly what is not transparent. If there are pros at doing this, please...

Can I do “change on renewal” but do “change now” later before my renewal date?

I currently have a Canada only 50GB plan (from December 7th) that renews on January 7, 2025. I saw the Canada-USA-Mexico plan and I am going to USA next week (December 19, 2024), so I need the plan active just before I go on my trip. My question is, ...

Sim

My Sim is now saying it is not allowed"voice" and is not even registered in my network.  Phone was working at 2pm today... plan was renewed yesterday and is paid and up to date

SIM card installation after changing carriers

How do we know when to insert the Public Mobile SIM card after switching from previous carrier? 

Samsung Galaxy A55 5G doesn't receive 5G signal on 5G plan.

I have Samsung Galaxy A55 5G bought in Europe. I live in Toronto and should have good 5G coverage but I don't get 5G signal on my phone. Network mode is set for 5G in mobile networks. Could it be a problem with band incompatibility? How to check that...

Esim to physical change

Hi, I paid for the $29+ tax in Nov 29. During g purchase it showed my phone is esim compatible. So I bought that plan. After downloading the app, during activation it shows esim not compatible. So I bought the physical Sim but whenever I log into my ...

I need cancel public mobile how to cncel?

Very bad customer service public mobile i need cencel my acount

Esim problem

Hello ,My wife is using Iphone 13 Promax and she have purchased an esim with rate plan , but when she try to log in to the app it said eSim not supported and she has no service at all . any one know anything wrong with it ? thank you

Transfer of eSIM to physical SIM

Hi there, I just transferred my eSIM to a physical SIM.  It’s been about 10 minutes, I’ve restarted my phone, but it seems I’m not connected to my cellular plan (can’t make phone calls).  Am I doing something wrong?

Account no

I have paid for my plan but the phone number transfer failed. PM requested for account no and mobile phone number and i didnt get any of those. How do i get these info so i can actually use the services i paid?

How to find which IMEI is linked to my Public Mobile account for a dual sim card phone?

I am using a dual sim card phone and both sim cards are in use. Now I want to find which IMEIis linked to my Public Mobile account? Thanks,Jimmy