Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I'm unable to access my account. I've paid for subscription but when I reached the step of activation, it gave me an error message and I could never log back to my account. I've tried logging on using my phone and computer, cleared all cache a...
I have been with public for one month. My account has been paid for, and everything is up to date, however the Public Mobile network is completely gone from my phone, and I am unable to send anything, even iMessages over wifi. I have updated and rest...
How do I add referral code once my account already set up? I didn't not see where to put the referral code when I sign in with PM. Thanks!
@CS_Agent Hi there, I requested to transfer from virgin to public mobile 2days ago and it’s still not completed.Can’t open the link to submit a ticket, can you please help me out
not public mobile support related
Hi, I'm trying to move my wife's iPhone 14 over from Fido. I've already bought a Public plan, and we made an account for her. When we tried to port the esim it gave an error, so we closed the app to try again. Now whenever she tries to log into the a...
@CS_AgentHi, I am trying to port my existing mobile number to Public from Koodo. I see that on the last step for the e-SIM setup on the app, I see an error message and I need help with that. Let me know what information you need to help me with that....
Hi guys, just switched to the 5G from 3G, using a Pixel 7, only gets speed up to 30. I am in Markham Ontario. Does it take a couple of days to get up to speed, like at least 100? Thanks.
I've been reading about the new rewards program (wondering if I should change to it from the legacy rewards system). I saw the following and would need clarificationAnniversary Points10 pointsFor every twelve months you stay with us, you’ll earn 10 p...
I placed my order over a month ago and never received my SIM card its been 30+ business days. I was also charged 2 times for the sim card!
Hi, my account is definitely active. Suddenly getting above message. Ironically this started when my 15 day US roaming add on expired. Not sure if a connection there or not. I have tried re-booting both the phone and the sim card with no success.......
Hello,I currently have 1 account and 1 phone number associated to the account. I would like to know if I can add another (or even 2 more) numbers on the same account? This would be great for management purposes, so that I only login to 1 account for ...
Hello,I have the old basic $15/month plan which does not include coverage in the states. If I have to cross the border on any random day, and I would like cell service for that day, how do I go about getting it? Am I able to use Google Maps as well...
Hello, I have just ported my phone but am unable to receive text message on my phone to confirm my identity so I can get full access. There is also no other option to receive via email. Please how do I resolve this.
I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPhone, and selected to port my number. I checked two hours later and an error popped up saying failure to activate eSIM - cont...
Trying to pay for my service. Went to my local telus store to buy a voucher but I cannot find where to submit payment on my public mobile account.
I am having no luck getting help from CS Agents. I think my APN setup may be wrong but have no idea how to fix it. I have reset and no difference.also, I remember years ago I had the same problems with roaming and they reset me on the network. I wish...
I have a CC that gives a different cashback for recurring payments. I don't use it for PM because in the distant past, the PM monthly payment didn't go through as recurring (even though it was recurring, I guess it was coded differently). Just wonder...
My bank card was stolen so I can't pay for my plan. I have to take the bus to town tomorrow because I live far away from the branch where I have to get my replacement card. But I really need my phone to get to town. I can pay after tomorrow. I just n...
Hi Public Mobile Community,I am just wondering how these Black Friday Plans work. How long do these deals last for if we switch to these plans? An example would be the "$34.00 / MONTH - 30 GB Data at 4G Speed" plan, but there are a few others. Are we...
Are the 5 g deals a monthly or 90 day subscription. Only interested if the 40 GB 5 g plan is a monthly plan
I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPihone, and selected to port my number. It said to was 30 mins to 5 hours. I checked an hour later and an error popped up sayi...
I have been locked out of my spouse's account for more than an hour.Trying to transfer an esim on an iphone to a new android motorola 5g stylus (2023). Locked out after a couple of login attempts and also wondering if I can get the transfer to the ne...
I had a typo when trying to port in my number to public mobile. Is there someone I can talk to to fix thisthanks!
Hi all,I recently ported my number to Public Mobile, however, when requesting a confirmation code to log into my account, the previous number on the account shows up rather than my current number. Any fixes?Thanks
Trying to change credit card expiration. Just get error message. Been trying for 3 days now? Tried deleting cookies but nothing works
I got a text saying Public Mobile was having trouble transferring my number. "Looks like you entered an incorrect ESN/MEID". Haven't heard from anyone. Is there a number I can call?
Hello,I am requesting to transfer my mobile phone number and did not received the authorization SMS from my Old-Service-Provider until after the 90 minutes. I tried to resubmit the transfer request by contacting a Customer Support Agent but the link ...
Say I am on a (4G) 20GB/month plan and I exhausted my availalbe data. What data speeds will my data drop to?I found one statement for the 5G plan suggesting "up to" 500mb/s , but in the terms of available 4G terms I saw, that statement was missing.Ca...
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