Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
@CS_Agent Hi,I have a S20, it should be compatible but on the app when I arrvied at the last step for activation, it says 'Phone is not esim compatible''
Hi all, I was happy to see that there was a self-service option for phone number changes. My daughter was getting problematic calls, so we went ahead and changed her number yesterday. Now we have an issue, and I'm not sure if it's a problemw ith th...
Was on trip and used foreign SIM card. Upon return reinstalled public SIM card in iPhone SE but sms texting to non iPhone users will not work. iMessages work fine and I can receive sms messages but cannot reply or send. I have toggled phone, airplane...
https://www.telus.com/en/bc/outagesTELUS has a Mobile Outage. It includes:Mobile - VoiceMobile - DataMobile - Text / SMS / MMSWireless Home PhoneWireless Internet SystemIOT Devices via CellularIt is still under investigation currently.
I have 2 accounts with public mobile. One is for my girlfriend under the email address The other account that I can’t access has an email address which isn’t available anymore with the phone number
I purchased a plan but i am not able to activate the plan. I have made the payment. Kindly tell me if the next payment will be deducted or not as i have not activated the plan yet. I hope the payment shall not be deducted.
I'm in Mexico City and cannot make calls back to Canada on my Public Mobile plan despite plan advertising I can. I can text. Can anyone help. I see recent posts from other parts of Mexico saying it works well.
@CS_Agent @CS_Comms I recently added a voucher to my account because the update credit card feature is not working. When I check the payment history tab, the addition of the voucher and the purchase of my phone plan both show up, but my device is sti...
My plan is set to auto renew tomorrow. However, I am not able to pay for it for another few days. Am I able to extend my plan until the 29th? Who do i contact to request this if not on the app? Thank you
Hi, just got a new SIM for phone, app indicates it's sending six digit code to phone but never arrives. SIM1 says number is unknown. Everything else indicates registration is OK, acct appears to be active. Any ideas? Thanks.
I made a brand new email address because mine was tied to another Public Mobile account.I used it to sign into Public Mobile, selected a plan, and ordered a sim card Jan 10. It arrived today, two weeks later. My CC has been charged the $10 sim + $29 ...
trying to move to $29/month 5G 10 GB Can/US/Mexico plan but when I try it asks if I am already a public mobile member and when I press yes I can not access the plan. How do I move to this plan
I have filled out the form to submit a ticket as my activation is unsuccessful, but am unable to send it. (I do not see any questions with a * that has not been answered)I have not received a confirmation email with a QR code.I am hoping to activat...
I have a phone app Mytello i use when i am out of cell range for my public mobile but can use wifi to make calls with ,i am trying to retrive anyy Voicemail if possible but it asks for mailbox number ,not sure if i need to be in cell range for that
I signed my wife up for Public Mobile Jan 10Received the sim card in the mail today (Jan 24)Can't remember the email address I used to set up the account. We are being charged, as of Jan 10thCan't use the "forgot email" to fix the problemwhat is the ...
I have created a PM account and downloaded the PM app. When I login on my phone I am asked whether I want to continue in the app. When I choose yes I am directed back to the login page. What's going on?
Hi all,Hoping you could assist me with a couple of clarifications.1. I already have a PM subscription, but want to have another line/number for a different phone. I'm aware that it requires me to use a separate email address and SIM, but could you ...
Hi, right now i have an account for my child. I am thinking of switching my own Kudo account to PM. With Kudo, they charge me $14 per day the minute I enter the US. Will PM also charge me this?
I recently refered a friend and while helping him set up his account I was not shown the spot to enter my referral code. Can I get this corrected so I can earn my rewards?
