Cancel 3 months subscription

[Cynthia18]

Hello, 

I recently subscribed to a 3 months plan and I have not received my SIM card yet. My plan has not been activated yet. I have to cancel this subscription as I had the bad surprise to be informed that I have to keep my current plan with Telus until February 2025...

I cannot pay both plans. How can I be reimbursed for the 3 months subscription and have the shipment of my Public mobile SIM card canceled?

Thanks,

Cynthia

[Cynthia18]

Thanks Softech!

[softech · Accepted solution]

@Cynthia18 PM usually do not provide refund, but since your plan. was not fully activated yet, support can help. 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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