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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! E-SIM Cost

Just wondering about the cost of an ESIM as I have a friend interested in signing up and I don't seem to be able to find the answer.

Resolved! PAYMENT METHOD SUPPORT

I have money on my PREPAID CREDIT CARD. I put my information into the required information section and it doesn't process. This is the first time this has ever happened. Help! Yes - I checked again to make sure there is money on the card.

Subscribe

Hello , I'm try to subscribe but say error

USA service

My wife and I crossed border - her phone connected with AT&T and she got great service. My phone connected with T Mobile and I have little to no service. I am unable to receive calls as I only have one bar while my wife has 4 bars.

Resolved! REQUEST A DEAL FOR A PLAN WITH MORE DATA

My current plan has 1G/m, want to have more, like 4G should be enough. Can I ask for a deal just to increase the data to 4G/m and keep everything else same.

Resolved! eSIM transfer to new phone

I just got a new phone and wondering how I can transfer my eSIM to the new iphone

Resolved! double charged of my phone bill

I was charged a certain amount on Jan 8, 2024, then on Jan 17, 2024 i was charged again for the same amount. Now on Feb 8, 2024 another amount was charged for the new cycle. Kindly double check and let me know how can i can a refund on duplicate ch...

Transfer number from Koodo to Public Mobile

The number is now in my public account, but my public mobile phone no longer works. Also my Koodo phone still has the number, nothing has transferred. I has now been 6 days sin

Christmas Free bonus 2 GB data from 2021 and 2022 have been disappered. how do Iget it back

Hello,I had received free bonus data as a Christmas gift in 2021 and 2022. I have used most of 2021 and never got an opportunity to use 2022 since I have been in the USA. I am going back to Toronto in 2 weeks. Can I please get my unused data back

PUK number

How do I contact a moderator. My sim is locked and I’ve paid the bill

I didnt get my SIM card

I ordered my SIM card to move to PM but i am still waiting since january 18th. What kind of service is this?Online it show it only takes 12 days maximum. Whats going on? I wanted to move from the previous provider but now you force me to stay with th...

Re: APN

Hi, I was able to send/receive mms message just last weekend..then, for no reason I can't do either. text is fine. I tried:1. another messaging app - same issue, failed to send/receive2. changed APN settings (both sets, same issue, failed to send/r...

I just purchased 300

I just purchased 300 minutes international long distance I am making call but it's not allowing. What matters?

$24 Plan promotion

Is the current 4G $24 plan promotion with 4GB's a straight monthly plan and not a subscription? That is what I am looking for, for my daughter.

Resolved! incoming text not being received

New Public Mobile customer. I am unable to receive text messages from some of my contacts. I can receive text from my daughter (Iphone user) but not able to receive text from a couple of friends(they both use Apple Iphone). Why then do some texts com...

Refund for payment

Ive just made a payment for an account but I need its not letting me activate the Sim. I would like to get a refund on this payment as I will be trying another company

Service

When someone calls my phone or my husbands, they get a response that this number is no longer in service. This started yesterday. Our accounts are up to date.

Subscription Inquiry

I see a promotional 4GB package for $24. This is the amount of data I am looking for and have been a member of Public Mobile for quite some time. How can I get this package without unsubscribing and re-subscribing? I am not interested in any of the p...

Need a receipt for payments since 2021 - Tax purposes

You can only see past 90 days how do I get one to include payments from 2021?

Help - completed signup 20 hrs ago - still waiting for my phone to work.

After completing the signup and installing the sim and completing the transfer request and waiting almost 24 hrs, the phone is still not connected to Public Mobile - now its emergency calls only.

I NEED HELPMY PHONE IS NOT CONNECTING

Just arrived in UShave the add on and phone wont connect to data roaming cant make calls or anything

Resolved! Calls Not Ringing Phone After Port In

Hi everyone,My phone number was succesfully ported in when I opened my account on 02/01/2024 for the $24 per month, 4GB plan. Everything is working well and no issues with signal. Only problem is I noticed that when I call myself using my home phone ...

Phone Service - Plan associated with my email "doesn't exist"

My Plan shows as being active but when I try to use my phone it's not working and it says there is no plan associated with my email. Anyone else having this problem?

wifi calling app using my phone number

since pm doesn't offer wifi calling option, is there an app that works with my existing phone number to make phone calls over wifi since signal in my house is low to non existent.

Resolved! New subscription plan

New $34.95 4G 30G 90 day subscription promotion questions.Am I still charged monthly? Almost sounds like they will bill me every 90 days for the 3 months?Also is it 30G per month for a total of 90G for 90 days? Difference is they alot the full 90G at...

Unable to update credit card info

I'm unable to update my credit card info on the website. 'Try again later...'I'm worried my service will be interrupted. I tried opening a ticket, but the website gives me an error doing that as well. 'Try again later...'Is there a way to have a rep ...

Unable to use inside T&T

Just wondering if anyone in Vancouver BC had the same experience. I always unable to use my phone when I am in T&T in Vancouver or Metrotown. It will work if I am closer to the cashier area. I was told that also happened to other service providers...

Can't send photos via text

Hi. I've done all the troubleshooting I can, following an article about 7 steps. Turned on things, navigated APN, SIM, etc. Still can't send photos via text, but I can send regular text just fine. I hit the "resend" option but still no go. What is ha...

Processing order

I ordered a plan yesterday, but I am unsatisfied with the app and customer support. Can I cancel the order before it is activated? If so, will I receive a refund?

Esim to Physical Sim

I have a new phone on the way. This new phone doesn’t support esim. So I ordered a physical sim. Just wondering for when phone arrives in the mail, how do I transfer from esim to physical sim? I know it’s slightly different process then going from a ...

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