[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account has been deactivated.
My account has been deactivated, how do I get it activated?Phone number is xxxxxxxxxxxxxxxx
Resolved! Can I use Public Mobile When I am outside Canada?
hi all, My husband and I are planning to go on vacation? Can I use my Public Mobile SIM even when I am outside of Canada? Will it charge a roaming fee ? thanks for your reply/ies
How to switch to the $34 Canada-US Plan? Here is how to get a New Activations only plan. EDITED
Here is how to switch to the new $34 Canada US Plan with 50GB of data or really any New Activations Only Plans. Expect strikethroughs as the wording changesSpoiler Caution - I don't recommend doing this since they do have a right to not hand over t...
Voicemail
Does anyone know voicemail capacity? My previous carrier I only have 3 voicemail
Port Number
Hi All,I just signed up PM and port my number from FIDO to PM.My mobile number works both Fido and PM. I believe once number is ported then my FIDO should be cancelled. I phone FIDO and they haven't got any complete status in their system and thats w...
I'm trying to change my subscription
Hello I would like to change my plan to the $34 Canada-US plan that is meant for only new activations. A friend of mine was able to get his plan changed to this as an existing customer and I would like the same.Thanks.
Sim Card/Puk
recently, I accidentally locked my sim. It told me to call and get a puk code from my provider, however public mobile does not have live agents. When I try to log in to my account it sends a verification code to my number, which I cannot access. I’m ...
Cannot see Payments page after I click on MyAccount
I have switched to another service provider and would like to remove my credit card details from my account. Unfortunately, I cannot see the Payments page after I click on MyAccount. Please remove my credit card details from my account. Thank you.
Error: Sorry, we're not able to process your payment at this time. Please try again later.
Did not take my payment, wont allow me to manually make payment via any card type nor a voucher. Error: Sorry, we're not able to process your payment at this time. Please try again later.
Updating the credit card numbers
Each time when I type in updated information and press submit button it shows only old numbers of my credit card. I tried many times and now I have a very limited time to change my payment method or my phone will be silenced. Thanks hor the help.
Re: Missing Account PIN.
I just joined Public Mobile and did not ask to set up a PIN for verification. How can I set one up?
Activating a plan ( US-Canada) from outside Canada
Hi,I am a Canadian, currently in the USA, I was wondering if I can activate a US-Canada plan using esimfrom the US, without being physically present in Canada.
90 day subscription
Ok if I change plans - after 3 years - and upgradde to the Can Us plan - can someone clarify the 90 subscription in the fine print - data renews every 90 days - If I do not opt for this (or is it an option) do I keep the month to month?
No 4G options for current subscribers
Hello,I am currently on the 3G 1 Gig plan and would like to switch to a 4G plan with a bit more data. None of the subscription changes contain a 4G option. I cannot switch to 5G as my S10e does not have the capability. Can anyone help?
Eversafe Email
I need to change my email address on my mom's account to her email address as I created the account using my personal email since she's not techy.I changed the email on Eversafe thinking that would change my email on the account altogether but when I...
Website slow
I have been trying 2 days now to seen what plans/ upgrades are available for long term customer but i get the spinning wheel of death and then get booted out - this is the only website I have the issue with - any suggestions before I jump ship from P...
Resolved! Porting from Fido to PM
Hello everyone, I hope you guys have seen the new offer, where they are offering more data with US calling and data for many plans! So I told one more of my friend about this and he changed from Fido to Public.I have helped him for the porting, but h...
number has ported to PM - want to use physical SIM (not eSim) - could agent please call me ?
when I go in to the PM app it keeps trying to install an eSim on my iphone. I don't want an eSim installed. I have a physical sim card from PM that I want to use. How should I proceed ?
Pixel 7 - 5G plan but only LTE+ showing?
I've reset everything (phone, network settings etc) but I still only see LTE+ and not 5G on my phone. Yes my area has 5G towers according to the online maps and I do have a 5G plan up to 250mpbs. Speedtests only show at most 80-100mbps which makes ...
Won't connect
Just installed a new SIM and phone won't connect to network and there's no support.Any chance getting help?
Resolved! SIM lost
I have lost my phone with my SIM card and I want to desactivate that SIM, but I can't log into my account because of the two factors authentication (a code is sent to my phone number that is lost). I also want to activate a new SIM card and use my p...
What Is This Number? 1 (833) 988-3838
As my father is hospitalised, I watch his account as I am his caregiver. Today, I noticed an OUTGOING call to the following number: 1 (833) 988-3838. Is anyone aware of this number and why would a very-ill senior citizen call out to this number? My f...
Change to CAD US plan
I currently have the $34 Canada wide plan. I am interested in the same $34 Canada-US wide plan but not an option in my account. Is there any way to subscribe it? If not, does this $40 plan below include roaming data in US or just phone calls and tex...
Did not have correct promotional plan activate with new purchase
Hello all,I was wondering if anyone else had this problem or if I can correct it. I saw this new promotional deal by PM (I was a previous Virgin Mobile user) that had Canada-US unlimited text and talk as well as 50GB of data and the other standard be...
Resolved! 10% Reward Points January 2024
Does anyone know if there was a problem awarding the 10% reward points for January 2024? I have received these monthly awards for the last 12 months, but they stopped in January?
Activate eSIM
I'm having problems activating my eSIM. My eSIM could not be activated and I was asked to ask for support. I initiated a number porting process from my previous carrier to Public Mobile. However, I received a notification saying the process was incom...
Canada-US Plans -- Does Roaming have to be abled?
With the Canada-US promotion plans being offered now, does "roaming" have to be abled on the phone settings in order to use it, or does the phone see it all as a Public Mobile network and no "roaming" functionality is needed?If roaming has to be enab...
Existing Account Switch to eSIM
Is it possible to switch an existing "Physical SIM" based account to eSIM on an eSIM compatible phone? I'll be traveling soon and I'd like to use the physical SIM slot for an EU SIM.
Resolved! 75 Gigs Canada US plan
Hello,The current offer 75 gigs Canada-US Plan for $40.00will this plan allow customers to use data (roam) in the US as well? Will rewards remain the same if you're on the old reward system?Why are current customers offered the $34 Canada-US plan?
MMS stopped working
Hi! I was abroad for a few days and my MMS seems to have stopped working since switching back to my PM sim. This has never been an issue before, now the messages just look like they are forever loading.
