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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26254 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38216 Views
  • 185 replies
  • 29 Bravos

Resolved! Rewards lost

I am on a $15.00 plan and I have had a 2$ for Loyalty reward and a 2$ for Autopay reward without suspension. However, the rewards were not applied to the bill of Dec 25, 2022. I do not understand why there was a such change. Please help me to explain...

Henry1976 by Good Citizen / Bon Citoyen
  • 1590 Views
  • 17 replies
  • 2 Bravos

Resolved! trouble with payment change

trying to change my payment but can't sign in to this account but was able to for the other 3 Edit by Dunkman: removed personal information

chrismg1973 by Great Neighbour / Super Voisin
  • 530 Views
  • 4 replies
  • 0 Bravos

Resolved! plan didn't change at renewal

last month, i set my plan to change to the $40 15gb and had been on the $50 10gb plan. it didn't change and i have paid a more expensive bill because of it. what is the issue???? now i have to wait until next month AGAIN because i don't want to pay t...

evevvren by Good Citizen / Bon Citoyen
  • 588 Views
  • 5 replies
  • 1 Bravos

Can’t access my account

Have reset my password multiple time still can’t login to my account. How can I get access? Need to close this account, but want to port my number to new carrier. 

JacobHoy by Great Neighbour / Super Voisin
  • 468 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfering from fido

I'm transferring from fido, but talk doesn't work. I met this message when I want to make a call:Mobile network not available. I recieved the message for transfering 3 days ago from fido and I answered YES I want to transfer. But now I have a problem...

vparhizi by Great Neighbour / Super Voisin
  • 548 Views
  • 5 replies
  • 1 Bravos

Resolved! Need help

2022 already passed, I have not received my holiday bonus, I really want to know why? That really not good, and really make me sad!

Vivian_Z1 by Good Citizen / Bon Citoyen
  • 1025 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't access account

Contacted customer support a few weeks ago about not being able to get onto my account, which they confirmed is on their end and not mine, and it was escalated to the tech support team, and I still don't have access to it. Has anyone had to deal with...

Neil90 by Great Neighbour / Super Voisin
  • 791 Views
  • 10 replies
  • 0 Bravos

Resolved! Never received more is merrier

Hello happy new years  I waited till new years and still never received the gift. I dont know how to open a ticket to receive it.  Any help

Nikita by Great Citizen / Super Citoyen
  • 683 Views
  • 4 replies
  • 0 Bravos

Can't access certain websites

I live in New Brunswick but sites I go to are restricted because its putting my IP in Quebec. I want a new IP for my province of New Brunswick not Quebec. 

WeatherLady by Great Neighbour / Super Voisin
  • 767 Views
  • 9 replies
  • 0 Bravos

Trying to claim free bonus 2gb gift on Dec 31

Tried to claim free one time gift of 2gb free data and 500 intl minutes by replying to the text msg with YES2. Sent the reply on Dec 31 around 8:20pm Est and it replied that it looks like the offer has expired. No bonus data was added to my account. ...

frenchonion by Good Citizen / Bon Citoyen
  • 1923 Views
  • 25 replies
  • 2 Bravos

Resolved! mobile app

is there a mobile app for public mobile?

bluejay0102 by Good Citizen / Bon Citoyen
  • 748 Views
  • 6 replies
  • 0 Bravos

Resolved! Changed my plan but my profile online isn't updated

I changed my plan to $15/month. I checked my online banking and I was charged $15. However when I go online to check my publicmobile account it says I still have my $35/month plan. What is going on?! I'm worried because I cannot afford 2 plans!

Missamberneil by Great Neighbour / Super Voisin
  • 496 Views
  • 3 replies
  • 0 Bravos

Resolved! Regarding unlimited incoming calls

I got the $15.00 plan unlimited texting, 100 minutes outgoing and unlimited minutes incoming. It's Canada wide. What happens if someone calls me from a united States number (for example an insurance angency). Do I get charged? 

Missamberneil by Great Neighbour / Super Voisin
  • 857 Views
  • 7 replies
  • 1 Bravos

Resolved! security - calls from account not mine

there are calls on my account history that I did not make and were made while my phone was turned off.I have been unable to submit a report to a customer service agent as the login verification on that page failed on 3 attempts and I am unable to acc...

justfine by Great Neighbour / Super Voisin
  • 577 Views
  • 5 replies
  • 0 Bravos

Resolved! porting a number

they keep sending me here to community and for verification need my account number with public mobile which is clearly i dont have yet? is there no contact number to call

bluejay0102 by Good Citizen / Bon Citoyen
  • 672 Views
  • 6 replies
  • 0 Bravos

Resolved! ZTE phone refurbished. SIM card not in.

It keeps saying SIM card not in. I have to close phone and re start phone twice. Or open the battery?anyone with this issue??  

Dkloo2 by Great Citizen / Super Citoyen
  • 2723 Views
  • 35 replies
  • 1 Bravos

Resend request to port number

I need PM to resend request to virgin mobile to authorize port my number.  How do I get them to resend? 

lyonsj2 by Great Neighbour / Super Voisin
  • 544 Views
  • 7 replies
  • 1 Bravos

Resolved! porting

i need to get pm to send s new port request to shaw. how do i get pm to do thst?  they kerp sending ne here

CMARIEG by Great Neighbour / Super Voisin
  • 463 Views
  • 4 replies
  • 0 Bravos

Resolved! hello

anyone know how to change email of public mobile account?

brenskk by New in Town / Nouveau en Ville
  • 633 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring my current number into PM

Currently, I'm using Lucky Mobile, and I want to switch to Public Mobile with the same number, so I would like to know the process of doing so. Actually, I don't even know if the porting process is done after receiving the SIM or before ordering it.I...

utbhattarai by Great Neighbour / Super Voisin
  • 1057 Views
  • 11 replies
  • 0 Bravos

Resolved! Upgrading plan

Hi and happy holiday to everyoneIs any body has been upgraded to more expensive plan without your authorization (including not responding YES to SMS promotion)?

daniel122 by Great Neighbour / Super Voisin
  • 708 Views
  • 8 replies
  • 1 Bravos
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