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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment

I am getting charged for payments i did not authorize. Can a customer service rep. please give me a call.

Missing Data

HeyI noticed my data is missing the proper amount including the holiday Christmas data and loyalty data. my account expired i topped it up 2 days later and still my data is missing. Can this be adjusted please?

my phone is locked

I have autopay, but this month I was charged 9 dollars, not like before. I forgot my password for my self service..tried to reach " agent".... Had bad costumer support. She or machine asked me strange questions.. Like - how long I have publik mobil...

Resolved! Home phone

Can I transfer my home phone number that I had for 22 years + to my cell phone with public mobile?

Resolved! Testing

I am fairly new to Public and I don't seem to be getting or sending any text messages while I am away from wifi.

Resolved! Buying a new phone

Planning to switch the sim card to a new phone (same sim card in a new phone).Also have a SIM unlock pin .Question.. can I just eject the sim card from old phone and insert it in new phone and start using the new phone after unlocking the sim with ...

Password reset page asking for old password (self-serve)

Hi,I am trying to reset the password to my self-serve account. I know the answer to my security question, and I have been able to receive the email with the link to reset this password. However, when I click the link sent to my email, it takes me to ...

Locked out of account

I am locked out of my account. I attempted the security questions but failed. I can't figure out how to get unlocked. I can't submit a ticket because I can't log in. FYI I have 2 accounts and am sending this through the account I'm able to log into...

i had my phone number of 10 years and public mobile gave the same to another person

i have the cell phone number from chatr for 10 years and all of a sudden public mobile gave the same number to one of their customers and now we are both getting each others phone calls randomly.i have never lost my number or had it canceledactive nu...

account problem

I bought 500 add-on minutes for $5.00 on June 20thProblem #1...My credit card was charged $11.50Problem # 2...My account shows a top up of $5.00 instead of an add-on of $5.00Problem # 3...I ran out of minutes yesterday while on a trip. Very inconveni...

Resolved! Trying to submit a ticket

The system isn't accepting my payment voucher and when I try to submit a ticket, I keep getting an Error Logging In issue. Please help!

Resolved! New Sim Card, Same account

Hey guys, I lost my Sim Card so I just ordered a new one.How can I affiliate this new sim card to this account without loosing my streak and phone number? Thanks

Calls Not getting to me

I have a Huawei P20, recently I had to change payment methods because payment method expires, after changing the payment method, I haven't been receiving all Calls. Some of my friends calls have not came through, my parents and their calls don't come...

Resolved! State side roaming fees

Hi there, I am paying for the $15 plan. I will be going state side for a couple of days. Does my data still work when I am there?

Not registered

I paid And can see that i have service but it says That im not registered

Resolved! Can't sign in

Can't sign in, Can't add mins by credit card.

Resolved! Refund

I need a refund for wrong add-on

Resolved! Can I cancel plan change in next cycle

I did make change plan in next cycle, can I cancel it?

Why can’t I log in?

Just keeps saying internal server problem. Anyone else getting this?

Funeral in another province - Will my phone and texting work?

Resolved! Changing Plan

Hello AllWhen I signed up for PM I took the $15 a month plan that included 100 within province minutes. I now see that PM is offering 100 Cross Canada minutes, which I would prefer. How do I make the change and will I lose my loyalty points and rew...

Using Data when a call comes in

I remember seeing something about this issue a month or 2 ago. I experienced that issue for the first time where as soon as my phone rings my data shuts down if I'm streaming or on a website etc, im assuming not much can be done about that. I couldn'...

OMG this is the worst support platform ever !!!!!!!

crap

Resolved! Samsung s7 to Iphone 7

I'm having to change out an older S7 for an Iphone 7. They both have nano Sims. Can I just change the Sim from one to the other and have it connect with Public mobile?

Resolved! Do reward discounts carry forward?

I am thinking of changing plans from the $15 plan to the $35 plan. Do my rewards (such as loyalty and referral) discounts carry forward? I currently pay $10 (-$2 for auto pay, and -$3 because I've been with Public mobile for 3 years); so would the ...

Resolved! My apologies about a link I posted

BTW, I did not know that I had stumbled upon a shady site unwittingly. I want to apologize for posting the link. I had no clue it was suspicious. My embarrassed apologies. The admin will know what I am talking about. Could the admin please delete tha...

Resolved! Plan change

I need to change a plan

Resolved! I'd like to check if my unlocked phone is compatible with Puble Mobile's network

The site to check isn't working, so if anyone could tell me if my Iphone 12 mini, which is unlocked but purchased in Japan, would be compatible?

Resolved! adding US long distance????

How do I add US long distance to my monthly account?How much is it and for how long?

Resolved! Change plans

If I change plan now, not next cycle, will I pay two payments?

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