Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how long does it take to get a response from customer service im trying to access my account information but i cant because my number is linked to another email and i dont have access to that email. ive sent an email 3 days ago and still havent heard...
Hello:I received a message from PM TODAY saying my payment did not go thru and they suspended the account. There is nothing wrong with my CC and still they won't put it thru. I am trying and trying to pay but the site is so slow and I can't get the p...
Hi all, I’ve been a public mobile user for just over 3 years now and use autopay on my current monthly plan. I currently have a $40/month plan and after my rewards (totaling $5 off/month) taken off I pay $35/month before taxes. I’m interested in the ...
Where do I find my receipt to print off?
Hello all.I am assuming if I switch my 30 day subscription to a 90 day subscription that my legacy discounts will be tripled on 90 day subscription? Thx
Hii purchased 15 days US roaming packages it was all good but issue started when I repurchased only data for US. I can call and text msg but I can’t use any data.kindly pls help or how to get refund thank you
What’s better, physical SIM card or eSIM?
I've been trying to update the payment method for my son's account. His phone plan was canceled without warning when my credit card expired. We can't sign in because he's been locked out for weeks. I had to create a completely new account just to sig...
I used up all my data on my existing plan and still have 2 more months till renewal…. If I switch, what will happen?
Hi, i am going back to motherland, and will be come back after 6 months. How could i keep this phone number and plan? Thanks.
I am trying to transfer my service from Bell to Public.Currently I lost connection with Bell, but have no service from Public.I had no message re installing new SIM card.
I selected and processed payment for a 30 day plan but want to use the 90 day plan to save $. Can I switch and get refunded the original payment? Don’t want to be double charged by subscribing again for the same billing period.
HI Everyone:Just decided to go with Public Mobile and were wondering if I should transfer my existing Rogers number when doing the activation or wait until a couple of days. I will be using the esim option as I have a new Pixel 6a phone. Some have sa...
I received a text message from public mobile offering me a new plan to which I replied yes, and their response was it would start September 5th. Yesterday I received notification from my bank that the regular (old plan) price was charged to my accoun...
I've noticed something odd since switching to Public Mobile, as I was priory with Bell and this feature always worked with Bell before but now never with Public Mobile. I have the 40GB • $50 Canada-US Plan which still has 33.8GB left and everytime I ...
Hi, I got a weird issue and any help is appreciated. I transferred my Bell account to public mobile with the same phone number, and I'm using Android phone. After my eSim was installed, there's a restarting dialog popping up. And I restart my system ...
Ported I’m from Koodo iPhone 12 Pro latest software and is.not getting any voicemail notifications. have reset network, reset iPhone and reloaded.verified notifications enables, and have tried a new eSIM ($5)Hold 1 in voicemail and listen and erase ...
I need to change the PAP credit card info. for my wife. We are both Public Mobile customers. When I click on the saved website I have on file I am automatically logged in with my name and account saved password information (https://selfserve.publicmo...
I was transfering my number fromFido to pm. During the activation process, it failed at the first attempt As i didn't get the authorization message Or didn't reply it in 90 mins. But i could still get phone calls But not sms. Then i resubmitted the t...
Hello! Been a long-time member on my string of Samsung phones, but 6 weeks ago said phone went missing. Figured it would be found during deep-cleaning of house, but never turned up. How would I be able to activate a new SIM to use it in my crappy bac...
Hi PM community, I had a couple of questions on the Public Mobile points reward system. I am currently on a plan that existed before 2022 so I have a legacy plan that isn't available in the Shop menu. I have 4 yrs of loyalty bonus, 4 referrals and $...
I recently got a new phone and am trying to transfer my ESIM. I've purchased a new ESIM on the app but the installation process failed. Now I can't use my previous phone, nor can I receive any messages on my new phone. The ESIM is registered to the p...
Since today morning I have been trying to get my number ported over to freedom, it's crazy how PM also told me that they have ported it and yet no response what so ever. they keep saying they approved but literally NOTHING. I Paid money for rubbish s...
We take our weekends with our RV outside Winnipeg (actually outside Beausejour MB). Will I have better streaming performance with LTE or 5G?
Hi, Since the start of August I have had random 1G and 3G add on purchases on my account. I did not make these purchases through “myaccount” or whatever it is called. Is there something going on where it would automatically add these to my account if...
Purchased the China Long distance add-on today and attempted to make a call. Call will not connect and get an automated message saying '1b1 and the phone number is not available'. However, making the same call on a different phone will connect proper...
I’m trying to make the payment but it’s not being processed and trying to contact customer care, it’s showing error.. I even tried add on funds, it’s not processing.. I’m unable to call or text anyone.. can anyone please respond what’s going on here
