Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to buy another phone - when I go to log in it says my email address does not existI received an email saying that I could buy a phone under the same email address. For a limited time, upgrade to a Certified Pre‑Owned phone and receive a $30 cr...
Hello I have a problem turning on Wifi-Hotspot on my phone in order to share my public mobile internet to my desktop. The "turnon wifi hotspot" option will not enable/highlight on my phone. Can any knowledgeable person please help? Thank you
I have a number you can call to a real person if you have a issue. My issue was resolved within 20 minutes.
I frequently get 'no service' when just sitting at home (i have an iphone 8). My 3 other family members are also Public Mobile customers and they have never had issues. It is very frustrating. Why is this happening? Any help or suggestions would ...
Not sure how this can be fixed. The port request has been completed, my account is active, but I am still unable to receive phone calls or send texts. Can someone help with this?Thank you!
I have my email and public mobile phone number, i need a my account to update my payment information. Incredibly frustrating, that cannot speak to anyone.
It asked us to make sure we have auto pay , which we do. Now no phone service? Fix this quickly. We can take our business elsewhere
I forgot my user email of my account.
well publicmobile well new Phones like the new samsung galaxy a23 5g for $300USD Like is about $340CAD or less it's under $400CAD https://www.gsmarena.com/samsung_galaxy_a23_5g-11736.php
The web site won't accept the change to my sim card. I cannot update. The robot told me to sign up for community to get a ticket. I signed up and all I got was this page. Where do I go from here?
Hi! I made the decision to change my phone plan to “the back to school” plan but on my account it shows my old plan but my payment went through as the new one; what happened or what should I do ?
Hi, I did my payment, but I cant phone to anyone,what to do ? But my account status is active because my current plan cycle is due September,6. What to do next for to make calls? Thanks for letting me know
I have already got an account but now need to make my own Public mobile log in accounr
Hi-I activated my account yesterday but I am still not able to use phone or text. When I activated my account I don’t think my phone number was ported over from my previous carrier. I believe it had to be authorized but I can’t seem to get an answer ...
With no warning, no email, to my surprise my phone number has been changed on my phone(BUT NOT MY ACCOUNT PROFILE) for almost a week. Now, I cannot access all of government benefits or banking services for daily activities since they all use phone SM...
public mobile service is getting worse every day, why? more staff are cutting?look at the belows, the monthy charge has been taken. however, the accounts details has NOT been updated. Anyone here has same feeling? look
Hi,I activated my public mobile sim (without transferring the number from my previous provider Freedom mobile). I have been using the public mobile sim without being able to receive any texts or calls. I am trying to re-activate my public mobile sim ...
Is anyone else having My Account issues since the web update? My Data Useage Summary is stuck on same number and Change Plan only shows $15 option. There has been 2 tickets on this but problem remains. This has been dragging on for over a month. ...
hi - new SIM card 2 days ago - all is fine except SMS verification text not coming thru from My Service Canada Account - this is a problem - galaxy 8 phone - TY
Hello, I’m new to Public Mobile; however, ever since switching to PM I’ve been having poor quality voice calls that keep on dropping even with full signal bars. People complain that they can’t hear me and I can’t hear them… very poor quality voice ca...
I purchased an add on data and need it applied to my account immediately can you help me?
Hi, Basically what's happened is my plan was up for renewal Sept 4th but I decided to change my plan to one with more data and when I changed it I clicked the option that would do it before for the renewal date- Sept 1stI was charged the new plan pr...
I have been puzzled for the last two days - I seem not be able to access the rewards portal from Rogers/Fongo network, and I have no issue with access from Bell or Public Mobile. The networks issue only affects rewards portal with zero issue with acc...
I purchased a public mobile sim from Teleus, thinking that my international wise card can activate it. What can I do to activate and start using my sim? I don't have any US/Canada debit/credit card, and my wise wasn't activated in US/Canada
Why is the option removed? This is not friendly for newcomers, who don't have any bank card for the moment...
So, a few days ago, i attempted to make a payment for my phone with my original card (that got swallowed from local ATM while making a separate deposit) & got issued a new card under new circumstances, now when i attempted to renew my phone plan with...
Got a certified phone, arrived unable to charge. Cannot submit a ticket - when you click a button, it unclicks other already selected buttons. Cannot private message, that page isn't working either. Tried in 3 browsers. Why can you not get help? ...
Hi, can I activate my account @ publicmobile before current account cycle? Will it ask me twice payment ?Thanks for helping edited by computergeek541: The crossed out username doesn't belong to Pubic Mobile (not an emloyee, not an admiistriator, ...
Why does it take countless tickets, and no agent hasn't replied back to me "within 30 minutes"? Like what type of a customer service are you guys providing? Come tomorrow it's going to be day 3 and nothing. Worst WORST service by far. Not happy.
Hello, i have searched but can’t find the answer to this question. In short, I really need wifi calling and can’t wait anymore for Public Mobile to implement it (if ever) so I’m going to have to to switch to Koodo. However, I have older Public Mobile...
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