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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transferring

I need help transferring my phone number from lucky mobile to public mobile. How can I do that?

live agent

I NEED MY ACCOUNT REACTIVATED!!!!!! I NEED A LIVE AGENT

How do I get my online registration number

I please need to have my online account number, when I got the phone.

Transferring number

How do I transfer my number to public mobile from previous service provider. I have activated my number but cannot call or text.

New phone

Getting new phone just wondering if the iPhone 14 plus is compatible with the $40 4G plan

Resolved! No cellphone coverage - Yukon

I live in Whitehorse, YT; most of the time I have no cellphone coverage even when I'm in the downtown area. Other people have 4 bars, I have 1; even when I have full cellphone service (full bars), I keep getting a note that there is no cellphone or i...

cant get incoming calls.go right to answering

Resolved! call waiting not working

call waiting not working on my cordless phones since I changed to wireless home phone

password reset

I need to reset my password. don't have access to my emails since I lost my old SIM card linked to phone number. help.

Closing the account is a time consuming nuisance.

I think that I have finally submitted a ticket to get my account closed. If it is an option somewhere, it was not visible to me. Since PM forced me to set up a PM Community Account as well as my PM Account, just to contact them, as well as making m...

account deactivated

cannot make call; cannot make

Resolved! Changing my current Public Mobile cell number

How do I get a new phone number that has a local area code as the one that I have, which has area code 825, is not being answered as the recipient thinks that it is a spam call.

Countless hours on forum for $1 -

Just wondering what it would take to be rewarded more then $1 by helping others on this forum. I have given and received countless bravos and made many posts and responses to member questions but the highest reward ever awarded was $2. I understand...

I am going to british columbia from ontario, will incoming, outgoing and data work same as in ON?

I am going to british columbia from ontario, will incoming, outgoing and data work the same as it does when im in ontario?

Here's my Public Mobile Activation experience

Get SIM cardGo to "Activation", fill in form with Koodo Acct.Stops at second step.Try again, this time using IMEIStops at second step, suggests asking for help.Follow link to help. Asks for Account login. I don't have it, not activated.Send PM. Cu...

Cannot make calls out or get calls in

I get this message "call cannot be completed cause my plan does not include a US roaming add on."Why do I need a roaming add on. I am not in the US?

Can't make calls to the U.S.

I bought U.S. Roaming and data add-on. Can't make calls two days after activating this service. Need help.

Resolved! Trying to add funds, system tels me to add amount of $103 or more

Good morning everyone.I’m trying to add $20 to my account prior to my upcoming plan review all. My plan is currently the fall promo 2016 plan which is $120. Apparently I have $17 in credit already so that leaves a balance of $103. As I’ve updated m...

Customer support

Being charged 42.94 for 3 month we don't have an account

My Account

I have 2 phone # but i can't see both # in my account please help thanks

Resolved! Ported phone number problems

Hi,My problem is that when I send out a text or make a call from my ported phone # (old one that I want to keep), some of my phone contacts see only my temporary phone # given by Public. I have tried multiple tickets without response. I have called t...

Password not working

Forgot my password so went through the steps and changed it. Site said it was successful but it still doesn't work and now I'm locked out because it still doesn't work edited by comptuergeek541: inapppropriate language removed

Resolved! New bank card, didn’t update in time. Phones not working

So I have 4 accounts with public. I forgot to update my new visa number and this morning no phone service. I finally figured that out and changed the plans and updated the payment at the end… bank account charged but my phones are not working. HELP?

Changing numbers and sim card

HiI just bought my public sim card. however I have not activated it. I have a xiaomi redmi note 7 and was using https://www.frequencycheck.com/ to make sure my phone was compatible. However I saw that some people were having issues with xiaomi ev...

US Roaming not working

Last week I paid for United States Roaming on my phone, 15.00. It did not work. I used the chat box and did not the following: I turned my phone on and off, It did not work. I turned my roaming on and it did not work. And I changed my ISPN numbe...

Booted out

I was setting up an account for my husband and after the first two steps verified it then booted us off on step 3. A payment was charged to out account but didn't finish setting up. now its saying the sim card is invalid has anyone had this issues ...

want to come back to public mobile

was with public mobile last year, then switched to bell. not happy with bell. guide me how to come back to public mobile and keep same phone number. thank you!

I would like to pick a specific phone number

Hello everyone! I used to have 2 phone numbers with Public Mobile. However, due to not paying my fees for more than 90 days, the accounts expired. My question is, can I ask for the same phone numbers if they are still available? I can buy 2 new SIM c...

Cannot make and receive a call

My phone is activated but I can not make and receive a call.

Resolved! New E-mail address

I had changed my email address. I gave up trying to log in after given a temporary code that didn't work for me.I just received a reminder email to ensure that I have access to my account.May I please have someone help me gain access to my account.