Port fail due to account number issue

[Cassie4]

Hello,

I got this text… 

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

the link doesn’t work

[slusagm]

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@Cassie4 wrote:

Hello,

I got this text… 

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

the link doesn’t work

---

@Cassie4 

not sure if that is a typo.    But best to call the porting team to get that resolved.  Will send you the phone number, check your Community inbox

[NDesai]

@Cassie4 You can use the Chat Bubble button located on the bottom right screen on this page. Go through the selection and select transfer phone number to log a ticket. 

If you don't see the button, use this link: https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fals...