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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! 5g speeds on 4g phone?

You have some good plans Lots of Data Get better speeds with 5g plan with Canadian lte older phone? Not iPhones s but please help.Like plan and what does it mean Promo?Any idea how fast? Looking for info to help evaluation with experience.unlimited s...

SlickToxic by Great Citizen / Super Citoyen
  • 4025 Views
  • 12 replies
  • 2 Bravos

Number Transfer

Hello, @CS_Agent my transfer has not worked on the public mobile side. I have been trying to get ahold of someone for 2 days. can I please have a contact info to talk to a representative. thank you. 

Bail09 by Great Neighbour / Super Voisin
  • 216 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan Change Error.

I just got this message from a Friend Referral whome I assist with Account Management, for context he was on the $40 • 15GB Plan up until August 13th with no issues and everything was working fine August 12th and prior when he was on the 15GB Plan. I...

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Priority by Deputy Mayor / Adjoint au Maire
  • 465 Views
  • 9 replies
  • 1 Bravos

Payment

Need to remove my credit card on my account

Baba6 by Great Neighbour / Super Voisin
  • 252 Views
  • 9 replies
  • 0 Bravos

Resolved! US roaming past 15 days

my wife and I are in the US. We each bought the roaming with unlimited talk. On day 15, Our accounts showed that we still had roaming, but when we tried to place a call the automated message said we had no minutes. When I tried to purchase roaming ag...

JeffreyR by Great Neighbour / Super Voisin
  • 175 Views
  • 5 replies
  • 0 Bravos

Mistaken purchase

I accidentally bought an add-on that I didn't need and then purchased the one that I did (unlimited talk and text in the US versus unlimited talk text and some data in the US). Is there any way to reverse the charges on the first one? I now have two ...

Mordy by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 0 Bravos

Horrible service

I have been trying to.get assistance with my account for 3 weeks now qnd cannot because I'm not always around wifi . I have money sitting in my account waiting for the system to.lwt me in so I can renew my plan. It says let's continue your session an...

marcella by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone function not working

Until a few minutes ago, my android phone didn't work.  It used to work and is now functioning properly.  I had incoming calls today from a friend and my smart phone didn't ring. Text and data are fine.  I have subscribed with "100 minutes Canada-wid...

SimonClews by Great Neighbour / Super Voisin
  • 230 Views
  • 3 replies
  • 0 Bravos

I can't activate my simcard

I can't past "LET’S COMPLETE YOUR ACTIVATION."I log in, then I get, let's complete your activation, I click "Resume Activation" and it brings me to the login page again, I enter the credentials and it says "Email and password do not match." I tried F...

DaGon by Great Neighbour / Super Voisin
  • 323 Views
  • 7 replies
  • 2 Bravos

Add on purchased but not applied

I bought the 200mb data add on at 5$ and its not showing up in my subscription and add on page on my account and I don't think it was ever applied to my account.

Steve288 by Great Neighbour / Super Voisin
  • 173 Views
  • 5 replies
  • 1 Bravos

3G vs 4G

Have been increasingly frustrated with the loading speed on data lately. I had a 3G plan that was dirt cheap so didn't realize they introduced 4G and 5G plans! Has anyone experienced extremely slow loading on their 4G plans? Deciding if I want to sta...

Lawrenme by Great Neighbour / Super Voisin
  • 362 Views
  • 11 replies
  • 2 Bravos

Resolved! When will I get referral bill credit?

I used a referral code when I signed up for my PM account. I have a welcome bonus and 5% bill credit show up under My Rewards already but when will I see the $10 bill credit? 

Vneld by Good Citizen / Bon Citoyen
  • 256 Views
  • 3 replies
  • 1 Bravos

Porting

How do I port my koodo prepaid phone number

ANTRAN1 by Great Neighbour / Super Voisin
  • 242 Views
  • 6 replies
  • 0 Bravos

Canada-US plans

If I get one of the new Canada-US plans, can I call from the US to Canada or is it just for calling 'within' the US and 'within' Canada. I'm thinking of subscribing for the months that we travel to the US during the winter.

cella by Great Neighbour / Super Voisin
  • 762 Views
  • 6 replies
  • 2 Bravos

5G in Halifax

I recently upgraded to a Samsung Galaxy A34, which I'm led to understand is compatible with Public Mobile's 5G network. I was keen to switch to a 5G plan on Public Mobile once they became available, but after I did, my phone won't connect to one. It ...

JMarshall-CA by Good Citizen / Bon Citoyen
  • 1388 Views
  • 37 replies
  • 1 Bravos

Resolved! connectivity problem when making phone calls

My iphone11 has been checked thoroughly by Apple and a technician and the reason given for people being unable to hear my voice when I phone them is a problem with my service provider. I call from the same location with the same Public service from m...

Gigi53 by Great Neighbour / Super Voisin
  • 189 Views
  • 3 replies
  • 0 Bravos

Total faillure of e sim how to fix cant send a tikets

I cant send tickets i get error after error 4 h of trying every i could find on here….  My iPhone is compatible i reset the network settings i restart phone. Toggle on off air plane mode , i did all the robot said…. But i cant put in a ticket in any ...

Mnoel by Great Neighbour / Super Voisin
  • 236 Views
  • 5 replies
  • 0 Bravos

6 digit code

I can’t get my 6 digit verification code sent to the phone for set up

Blair4 by Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 1 Bravos

US Roaming w/5G plan / AT&T

So I'm on my new $50/40GB 5G Can/US plan as of today, and currently in Washington state. I am able to confirm that we do have access to T-Mobile's 5G network.Neither my wife or I (same plan) received the Welcome to the USA text, which actually surpri...

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DennyCrane by Mayor / Maire
  • 1975 Views
  • 30 replies
  • 12 Bravos

New Activation

Oh boy!! I have been locked out twice trying to finish activating my new sim and account. Every code that is sent to my email comes back invalid, Public has already taken the funds from my bank account when i registered my sim card. Am I being scamme...

Summergirl by Great Neighbour / Super Voisin
  • 418 Views
  • 16 replies
  • 1 Bravos

Buy e-SIM Guide.

With e-SIM now being available to everyone, I've had a few fellow Community Users request that I make a Guide/Walk-Through of how to buy and install an e-SIM on your Existing Public Mobile Account. So here is is from beginning to end:For this process...

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Priority by Deputy Mayor / Adjoint au Maire
  • 2767 Views
  • 16 replies
  • 15 Bravos

Esim help now

I am new customer i get error e sim dont instal asking for support no support robot garbage.  2 h of trying to get my cell online again i dont have my cell working….  I try whit the email and instal the sim same error contact support what support  yo...

Mnoel by Great Neighbour / Super Voisin
  • 122 Views
  • 1 replies
  • 1 Bravos

US roaming data not working

@CS_Agent my US roaming data add-on didn't work. I bought the add-on one day before the last one expired. The data never worked on this part of the trip (Hawaii), but the expiration of the first add-on seems to have made the second one expire as well...

Chucki by Great Neighbour / Super Voisin
  • 230 Views
  • 6 replies
  • 0 Bravos

Payment issue glitch?

I just recently received a message saying my subscription got put on hold due to an unresolved payment issue. My confusion is my auto renewal already began a new cycle about a couple days ago. 

PandaQueen by Good Citizen / Bon Citoyen
  • 144 Views
  • 5 replies
  • 0 Bravos
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