Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activating free roaming on $34/month 5G 50GB plan

Trying to confirm if I have to turn on roaming or not to use my phone freely while in the US. Is roaming just for data? People in Canada can still call my phone number while I’m in the US and I can make calls back to Canada all for free?

Reg. Subscription

Activated new SIM on Mar.01,2024. But system is showing wrong activation date and locked phone and asking for renewing subscription. Since phone is locked can’t make calls o

How do I contact an agent to help me review my loyalty points

How does one get a ticket for an agent to be in touch? My loyalty points need to be updated

Could not complete activation

Hello, I tried to activate my new subscription and transfer my number from Koodo but I got the "Activation not completed" screen on the app. After contacting support they told me to reinstall the app which I did but I still get the activation not com...

Not receiving six digit code

When trying to log in it asks to enter six digit code sent to my phone through text but i never get the code. Sms is enabled and i get other texts but not for the code

Changing plan

February 28 $124.30 taken for the following 3 months from my visa. March 2nd I changed plan to Canada & US for $34 plus tax and paid eight my visa. I am guessing there’s a credit but I did not get any notice about thatAndrew

forgot to put in referral code

Please write in 5Z0xxx as the referral code that was sent to me by xxxxx xxxxxx

Monthly or 90 days?

I'm looking to upgrade to the 50Gb for $34/mth plan but I'm still confused, is the 50Gb limit per month or is that for the 90 day time period? Thanks!

Resolved! Does Telus offer Public Mobile Clients a Discount on phones?

Hello. I've noticed that the options for purchasing a phone outright are limited. I don't want a iPhone and have had bad experience with Samsung. I’m please with my LG phone but now that company is owned by Motorola. Purchasing on Amazon.ca is an opt...

Resolved! RCS chat doesn’t work

I just switched to Public Mobile on my Pixel 7 Pro and RCS chat isn’t working anymore. When I turn on RCS chat in Messages it states “Setting up…” in the status field and the next line reads “Trying to verify your phone number…”. It has been like thi...

Resolved! Esim problems

Esim not compatible says to got support to get refund. However can't login for support.

M.8701 cant subscribe 404 on ticket request

what can I do ?

Changed credit card used for payment. Now service stops after a day or less.

Re-entered my payment information multiple times. Now I've preloaded an amount. Service drops off within 24hrs of loggin in and re-entering payment. Phone and SIM are set-up correctly. It says Public Mobile (temporarily unavailable). Getting really t...

Resolved! Resetting Apple Live Voicemail Greeting

I am unhappy with my personalized custom Apple iOS Live Voicemail greeting and would like to reset back to the default standard Apple greeting. I tried to select the default but the save selection on the top right corner is grayed out and I’m unable ...

Resolved! $34 for 50gb - is unlimited data included?

For the $34 for 50gb plan, is unlimited data included after the 50gb limit is reached? I don't see any language specifically in the fine print about unlimited data for this plan but want to double check before switching.

US Roaming - 2G Shutdown Delayed

For some time PM roaming partner T-Mobile has been announcing April 2 2024 for the final shutdown of their 2G network but recently this has changed to an as yet undetermined date although they are still gradually continuing to dismantle it. So this ...

Switching phones and want to keep number

Hi I want to get the eSIM on my iPhone 11 from my XR or at least the number how do I do this ?

Resolved! Being charged twice

I went to check my bank account and it is showing that I am being charged for this month twice for the same amount. It does not make any sense as I am set up for automatic payments every month.Can someone suggest what to do.Thank you.

Resolved! Incorrect ESN/MEID

Transferring my number from Fido via eSIM and got a text message saying I have entered the incorrect ESN/MEID. I have my Fido account number to provide as an alternative, but don’t know where I can contact them (they said they would call shortly but ...

Unable to activate eSIM after transfer, support messaged but no network access

Hello,this is my 3rd line I’ve brought over to public, the first 2 were during the Black Friday sale. those went fine, but this one even though I responded immediately to Roger’s regarding my transfer, I received an error when trying to activate my e...

Resolved! Change subscription before billing date

If I change my subscription now, before the billing date do I get charged again today?

Using calls/data in USA

$34 plan at 50G in CA/US

I changed my subscription to $34 plan at 50G in CA/US, to be started the next period. I don't see it in my account any more. What happed?!

Resolved! Plans

Just bought a plan that will renew after this month is over. How can I find out for sure what the new plan is. Just to make sure it went through

Resolved! Trouble transferring number on new account

Looking for assistance in porting phone number - old account closed but number hasn't come over and can't receive calls now.Also, got a warning that esim wasn't setup, but plan appears active in app. Help?!

Do I have to use my phone's dial pad to do call forwarding?

Should I use my phone app or my Messages app to set up call forwarding? I am just setting it up for TextNow when I need to use VoIP services when I have no service on my phone and need to receive a call.The information that the ChatBot says is the sa...

Resolved! How to know what you're forwarded to?

A friend forwarded their PM phone to another Canadian # before they went on vacation back in January. Tested it and it worked. Now when someone calls them, they just get a recorded message:"1B1 The client you're trying to reach is not available at th...

Resolved! emei number

I purchased a used cell phone and checked the emei number when I purchased it and was fine. It worked for almost a year before it was blacklisted and now it is useless. I saved up in order to purchase this phone. It is my only link to the world I liv...

Resolved! Canada USA plan

Do these new plans include roaming in this USA edited by computergeek541: topic is unrelated to the "Community" category label

Resolved! I can't send pics on sms

Hi there,So I can't seem to send pics when I text.Is there a way to fix it?Thank you

Community

Forum Posts