Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I tried to accept the offer from public mobile website and it changed my cc as a new subscription.i am an existing customer and I would like to reverse charge and keep the existing subscription.
I need to change the address on my Public Mobile account and my credit card number I need to be able to call you
Hi,I've accidentally provided the wrong account number from my previous service provider (Bell Mobility) while onboarding myself to Public Mobile. I went ahead and provided the correct account number to a CS agent through the chat about an hour ago. ...
Hi there, I'm posting on behalf of someone who's with me in the US. We both have Can-US plans, but I had no issues connecting to AT&T/Verizon when we arrived, while she hasn't been able to get service (all service - calls, SMS, and data).Solutions we...
Hi,Months ago my credit card expired and I could not log on, forgot email & password. Then the email is now one I cannot access (old work address). I have been using vouchers and now out of country and only have data and top up has expired.I end hel...
I placed an online order for a plan and sim. 2 days later I find a better plan with a different provider and now want to cancel the sim etc. Can't get an agent or any way to contact customer service...? Any ideas how to proceed?
I have all my information.I cant long in I have been a pubic mobile customer for over years. I cant see how much data I have used this month, nothing is working. Tried on the app as well. I cleared my cache, tried different browser and on a PC and c...
I miss the 90 mins text and now I’m stuck at activation and I am wanting Public Mobile to resend a request for porting my number or get into my account
I had to pay $10 for a Public Mobile Sim Card.How do I get that corrected?Make me start of with a very disappointing experience and now regret changing to a PM subscriptionAnyone else have the same experience?Dino506
Hi All! It's been a while since I originally joined Public and now my mom wants to join as well as she's being mistreated by another carrier and she's sick of having to argue over billing each month. I'm planning on buying her a physical SIM card tom...
I have already service with Public Mobile. Can I add additional line in same account ?
Hi All,Wanted to check if someone already traveled to US or Mexico (Cancun Area) with S25 / S25+ / S25 Ultra ? as S25 models are not on the list of Volte PM (i think the Volte list is not up2date).1. Were there any issues to make/receive calls (Volte...
i like to cancel my add ons.
Merged with earlier post
Title says it all!!!!!!~
Looking for a support agent to private message me regarding a port fail from Telus to Public
I’m under Canada-US-Mexica 29$ unlimited plan. While I’ll be soon traveling to China. How can I forward my phone number and receive calls during the time?
I have all my information.I can log-in, but then it ask me to resume activation / select a subscription. I have been a pubic mobile customer for over 5 years. I cant see how much data I have used this month, nothing is working. Tried on the app as w...
I changed my plan before my renewal date to a less expensive plan and now today, on my renewal date, I received a message saying that my plan is on hold due to insufficient funds. My original plan was $40 and the new plan is $30, my account says tha...
Hi, I have enough points to redeem this reward twice.My question is will it stack/apply $30 credit on my next bill? ty
Hi I was chatting with a Public Mobile community customer service agent and they helped unscramble my email address with my Mom's account. BUT now my mom's account isn't working. I also cannot access my old account to see what the new message from ...
I'm planning to go to the state's, and wanted to clarify the details of my plan.It says "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"Does this mean I can make unlimited calls to either Can...
I signed up with Public Mobile yesterday, coming from Telus as a customer. I paid, and put in the number of the SIM card I have, I got the "You're all set!" email telling me that it could take up to 5 hours to transfer my number. I never heard back f...
I wanted to change to public mobile, when I check the compatibility it showed that yes, my phone was compatible with esim, I did the payment and when I try to activate this happened:1. Never received a QR code for the esim.2. A message came out sayin...
In the short list of phones that PM seems to support with Volte, one of them says it must be CWB4 or above. What the heck does that mean? When I google it, it says something about refrigeration.Thanks.
I have no access to data despite apparently still having data. Is this a problem with my phone or Public mobile?I have ignored Public Mobile and all its plan change and point changes since 2022 because I was happy with what I had. In the past three m...
When I enter my name and address the address box will not accept my mailing address. I have a box #
Hi. I just bought a PM sim card and now am trying to figure out if it is garbage! I see that if travelling in the US or Mexico, I have to have a V0LTE capable phone, but the list that I have found of V0LTE phones that Public Mobile seems to support i...
