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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11134 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

I can’t activate new line

I’m trying to activate a new line but it gave me the attached message from yesterday however I tried to push resume activation it gave me login screen tried to use my user name and password but it gave me error massage I tried to reset the password b...

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Ashokrmy by Great Neighbour / Super Voisin
  • 357 Views
  • 7 replies
  • 1 Bravos

Unable to make calls or send text messages

Hi, I recently asked my son to reset the iPhone he was using with his public mobile account (I got him a new phone with a different company and now the phone with this public mobile mobile account is going to be used by his younger brother). After re...

Julia1979 by Good Citizen / Bon Citoyen
  • 399 Views
  • 14 replies
  • 0 Bravos

Resolved! reactivation payment and date issue

Hello,I just reactivated my account after being away 6 weeks.  The date of my monthly payment cycle is dated from yesterday?  Why?

_MamaTimo by Great Neighbour / Super Voisin
  • 226 Views
  • 6 replies
  • 2 Bravos

S20 Ultra no 5G connectivity

Hello,My S20 Ultra 5G will not connect to 5G with PM sim. No issues with Telus or Rogers. PM sim in another 5G  phone (S22 Ultra) does not have an issue. Got another sim-same result. Anyone experienced anything similar? Thanks

Tomasito by Great Neighbour / Super Voisin
  • 2922 Views
  • 11 replies
  • 2 Bravos

Resolved! did not receive sim card

I purchased a SIM card o July 25th and I still have not received the card. What is happening? Where is the card? 

DebbieL by Great Neighbour / Super Voisin
  • 330 Views
  • 6 replies
  • 0 Bravos

is the wifi down

i don't have wifi this afternoon, is it only me?

binbin by Great Neighbour / Super Voisin
  • 161 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone Owners of the Samsung A52 5G & PM SIM Card Issues

HI, I purchased a refurbished Samsung A52 5G phone last week, and it's the single SIM Card model. I can't get my PM SIM Card to work in it. It keeps coming up as "Not registered". Anyone solve this problem? Is there a way to test the IMEI number to s...

Morganplus4 by Good Citizen / Bon Citoyen
  • 452 Views
  • 14 replies
  • 0 Bravos

US roaming

Hello,I purchased an unlimited roaming US plan. However I am not able to make calls. I have tried the suggestions that the bot gave (restarting phone on, toggling airplane mode)

Quin_S by Good Citizen / Bon Citoyen
  • 243 Views
  • 10 replies
  • 0 Bravos

eSIM activation failure

@CS_Agent I subscribed yesterday to public mobile. Haven't been successful in activating the eSIM on the 39/month plan. It says I should contact a customer support agent for assistance. Can I please get some help. Because I have not made calls or rec...

Mude by Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 0 Bravos

Resolved! Partial Port?

@CS_Agent I had my number from Koodo prepaid ported to Public about a month ago.Since then I can receive calls or SMS to the ported number, but my outgoing activity is a different number. So I am calling or texting people and they don't know it's me....

kseifert by Great Neighbour / Super Voisin
  • 151 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting not completed

Apparently my porting was not completed when doing this phone switch over  .  Help

Barala by Good Citizen / Bon Citoyen
  • 589 Views
  • 17 replies
  • 0 Bravos

e-SIM not working

Hi,I was told by Telus tech support that there is something wrong with the e-SIM I received when I subscribed to Public Mobile, and that I should request a SIM through the Community portal.Does anyone know how I can request a replacement SIM from Pub...

Jenny23 by Good Citizen / Bon Citoyen
  • 1219 Views
  • 14 replies
  • 0 Bravos

EverSafe

I am not sure which post I should make this suggestion in so please help me redirect it to the correct one if I post this in the wrong one instead of deleting it.  I know Telus offers the below with EverSafe but I am hoping Public Mobile eventually w...

LitlLdy by Mayor / Maire
  • 381 Views
  • 2 replies
  • 4 Bravos

I need help activating my account

I  trying to activate a new Sim card. But I am unable as Public is trying to send a code to an old number I had last year. I'm also not able to properly log in so I'm not able to speak to an agent. Can anyone please help ?

Jabes by Good Citizen / Bon Citoyen
  • 323 Views
  • 10 replies
  • 0 Bravos

Resolved! Unfamiliar incoming and outgoing phone calls

Hello Looking at my account online, I see that it daily lists an unfamiliar incoming and outgoing call from this number: 1 (778) 580-4001.I have never received a call on my phone from this number and I have never called this number. It is not listed ...

Kin2 by Great Neighbour / Super Voisin
  • 439 Views
  • 11 replies
  • 1 Bravos

5G bands???

HI All, We have a list of 3G and 4G bands that PM uses and we use that to confirm if phones will work hereHow about 5G? what bands 5G works? And there will still be phones (mainly Asian and European) that will not work on PM 5G network? or there will...

hTideGnow by Mayor / Maire
  • 1103 Views
  • 9 replies
  • 3 Bravos

Resolved! samsung 5g CONFUSSED

so i got a text says i need a new phone (old lg g5)samsung a53 5g model cwb4 and abovebut i only see models that start withSM-A536W will it work

1962-garyk by Good Citizen / Bon Citoyen
  • 517 Views
  • 7 replies
  • 1 Bravos

Resolved! Phone usage

If I have a 15 day U.S.A add on can I still use my phone in canada

Blackie2 by Good Citizen / Bon Citoyen
  • 168 Views
  • 5 replies
  • 0 Bravos

Resolved! U.S.A. 15 day top up

Is the 15 day U.S.A. talk and text $15+ TX give you 15 days usage 

Blackie2 by Good Citizen / Bon Citoyen
  • 147 Views
  • 4 replies
  • 0 Bravos

Resolved! 5g speeds on 4g phone?

You have some good plans Lots of Data Get better speeds with 5g plan with Canadian lte older phone? Not iPhones s but please help.Like plan and what does it mean Promo?Any idea how fast? Looking for info to help evaluation with experience.unlimited s...

SlickToxic by Great Citizen / Super Citoyen
  • 4030 Views
  • 12 replies
  • 2 Bravos

Number Transfer

Hello, @CS_Agent my transfer has not worked on the public mobile side. I have been trying to get ahold of someone for 2 days. can I please have a contact info to talk to a representative. thank you. 

Bail09 by Great Neighbour / Super Voisin
  • 216 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan Change Error.

I just got this message from a Friend Referral whome I assist with Account Management, for context he was on the $40 • 15GB Plan up until August 13th with no issues and everything was working fine August 12th and prior when he was on the 15GB Plan. I...

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Priority by Deputy Mayor / Adjoint au Maire
  • 465 Views
  • 9 replies
  • 1 Bravos

Payment

Need to remove my credit card on my account

Baba6 by Great Neighbour / Super Voisin
  • 252 Views
  • 9 replies
  • 0 Bravos

Resolved! US roaming past 15 days

my wife and I are in the US. We each bought the roaming with unlimited talk. On day 15, Our accounts showed that we still had roaming, but when we tried to place a call the automated message said we had no minutes. When I tried to purchase roaming ag...

JeffreyR by Great Neighbour / Super Voisin
  • 175 Views
  • 5 replies
  • 0 Bravos
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