Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I set up an account (not this one but the same name) and tried to transfer a number but it did not work and I was assigned a new number. I don't have access to that number and now when I try to log in, it asks me for verification codes sent to both m...
I am unable to make or receive calls. My subscription says that it is still active in the PM app, but when I dial *611, it says that my account is temporarily been suspended. I submitted a ticket, but I need access to my phone ASAP.
Help! I've been with PM for years with the same number and suddenly, I am not receiving verification codes from TD Bank. I looked at some posts with similar issues, but it seemed they were all new customers who were having trouble getting any message...
I there I searched the forums and there does not seem to be anything recent on this.Is it possible to redirect incoming text messages to my email address? Or at least copy them to email.I am going through my settings in the portal and do not see any...
I recently purchased a new android phone but the Public Mobile sim card that currently have doesn't work in my new phone. Do I have to purchase a new SIM card to work in my new phone? I don't want to change my account or make a new account. How can w...
Hi, I have upgraded my plan to 5G a month ago and I have yet to receive any 5G service. My phone is fully compatible with 5G and have been using it with previous telcos previously. My phone settings are all fully enabled for 5G as well. Please kindly...
Hello, I am very interested in the idea of purchasing what some people call a « dumb phone » - a basic phone with no access to the internet. I used to think that this is not possible to buy in Canada, but I found quite a few options on AliExpress - c...
I recently switched my phone provider from a different provider with an Account that was owned by my work to a private account on public mobile. I was previously with public before using the company plan.today my SIM card stopped working and I’m not ...
New activation was made on September 3rd for a 1gb data plan and right after, activation, it shows 752mb used (71%)? When I click on data usage detail, nothing shows up. I shouldn't have any data used, not so much seconds after activation of plan
Hello, I recently discovered my phone service was terminated and am desperate to get my number back, any assistance is greatly appreciated!! It is connected to my MFA/2FA for banking and many online accounts, hoping to get in contact with anyone at P...
Hi they always ask me to put a code to my phone number 705-xxx-xxxxthen asking me for a second code but the phone number is my granddaughter number she lives in Labrador city NFbecause it’s her phone number I can’t go into my account please help me ...
I have a physical SIM, I would like the current subscription for the account under email: xxxxxxxxx transferred to my physical SIM. Please Help!!! If you cannot help. Please provide me with a refund.MJerryEdit by Dunkman: removed personal information
I opened another account for my daughter's phone. I selected E-SIM and now the app is stuck in this mode wanting us to use the E-Sim, but it doesn't work. I purchased a physical SIM card and put it in, but now I can't do anything. I can't de-selec...
I live in a rural area, I don’t expect service to be great, the best I get at my residence is one bar. Needless to say this is frustrating and somehow affects internet use on my phone. I have an iphone8. People with other providers don’t seem to have...
Hi I would like to know why suddenly I can’t have access to all 1-800, 1-866 ect.. numbers, a recorded message tells me that I can’t reach the number i dial!!!! Any solutions?? edited by computergeek541: changed category labels as discussion is unr...
Hi, my phone data, text and outgoing calls are working fine. Income call received in Fongo app from where I transferred my phone number. ChatGPT says “This is a classic case of a partially completed port — the voice routing for incoming calls hasn’t ...
I blocked a person from contacting me on Facebook and on my phone. I don't receive calls or texts, but I still receive harassing voicemail messages. Help me stop this. edited by computergeek541: changed category label as discussion is unrelated to Co...
My son used his smartphone with his account, that I pay for self serve and I want his number blocked from using it. The payment was $45.20 I don’t agree to this payment and he should be blocked from this feature
Hello,I signed up with public mobile in march 2025, it has automatically taken my payments and renewed monthly until August 30, 2025. It now says my subscription is expired and I must renew it. I have tried everything to renew and it says it is unabl...
I've had my data not work in an urban city of 150000 people. It's happened twice in two days. I've never seen this except when I'm camping in very rural areas.Any ideas why this is happening? Thanks!!!
Hello I canceled my subscription on June and every month I've been charged wuth the plan, Ihaven;t noticed this until now, so I need a full refund of those 3 months I've been charged and to remove my card fron this profile
I've been receiving these notifications all morning. Is there an outage I should know about?"No mobile data service. Temporarily turned off by your carrier for sim 1 "
