Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello!Payments are not going through today and my plan has been cancelled.It seems impossible to get to a Customer Support Agent, could someone help?
If we get the plan with 1000 minutes does that include calling from the US to Canada?
Hi, so I changed my plan effective the renewal date and the new payment for the new plan was already taken on the 17th but they had suspended my account and needed me to pay again. And so I did but need to be refunded for one of the 2 payments I made...
MY data wont work on my new moto g 04 but works on my old samsung. I have tried options from youtube turning on data going through developer options and nothing works .My data worked at first and i recently added data twice but no go.I put my sim car...
Is it possible to transfer a 534 phone number?
I’m having trouble paying for my subscription….i have used the same card for close to 2 years and now all of a sudden it isn’t working?as well as using other cards still no payment? So confused pls help
Im transferring my line to another provider and the other providers asks for a pin if you do not know or your response is to leave it blank do not comment. Please only comment if you know how to get one
Hi, I want to change my subscription to the promotion plan $29 canada-us-maxico. But it doesn't show up in my account as an available option. Can someone help me to do it. Thanks
I need to update the credit card and phone number on my account. I cannot access the account. I am not sure the account was even set up (back in June 2022).
How do I see how I'm paying for my account? I think I registered my credit card although I don't see how I can confirm this?
Problem transfer my FIDO number to FM
Hi. When I go into my settings, apps and then I messages, it only verifies my email, and cannot verify my I message. I recently signed up for public mobile. Help!
My son’s in Brazil and has a public mobile CAN/US subscription. Is there a way for him to continue using his phone while he’s there?
I would like to port old number to new sim card if possible
I am wanting to change my phone plan as i dont need so much data anymore, but i cant get it to go to 4G and change my plan. Is it not an option because my plan is 5G? I just want to lower my bill and only get 4G. Help
Whenever I try and login it keeps demanding "Let's complete your activation." No other options to get to my existing subscription , only option is going to chatbot or community.
I have a Canada US Mexico subscription. I am in Mexico. Why do my incoming calls go directly to voicemail?
Can I talk to a person to help me up date of new Visa card info.
HiSome of us received a text about PM network update with the possibility that our phones may not be able to make calls after the 17th. I personally can still make calls/texts..clear no issues. Has anyone else who received the text had any issues? D...
Question for the community: anyone experiencing not hearing an outgoing ring tone (outgoing calls) when making calls? It says silent until, all of sudden, someone on the other end picks up. Happen randomly and indiscriminately. Hoping someone else...
How can I report weal reception in a town? I've checked the coverage map, but my area does have very weak reception
New to PM. Has anyone visited the UK? How did you manage to use your phone there?
I ported my son's cell phone from Telus; the carrier confirmed the port. The eSIM isn't working on Public Mobile. When he tries to log into the app, it wants to send a six-digit code to his number, but that isn't working. How do we fix this?
HiI'm visiting the UK. Do you support roaming in the UK?Alternatively, I do have another Canadian phone number I could forward my calls to. Is this something you can help me with? Can I adjust my account online to do this? I can't do it with my phone...
This service seems to be bad. How could a mobile phone transfer takes more than 1 day? What do you expect us to do with no number? What should I do to have my number in service please. This is so inconvenient especially when I had to travel
I think payment didn’t go thru and now I have no data or phone. I’m at a loss with log on but can’t submit a ticket. I can’t activate with my phone number. Says it isn’t Canadian. Ive been with PM for a while. Please help
