New phone, service not working correctly

[GrantRedfern]

Hi All

Moved sim card from old phone to new phone. 

New phone Settings display sim with a different phone number than my old, ported phone number. The number listed on my Public Mobile account profile is the correct, old, ported number.

SMS and MMS appear to work, in and out.

Outgoing voice calls work OK, incoming calls go straight to voicemail. Calling the "new" number listed with the sim goes to another person's voicemail.

Any ideas?

Thanks!

[GrantRedfern]

Hi, thank you for the reply. However, resetting the settings failed to solve the issue. Incoming voice calls go straight to voice mail.

I was able to create a ticket and will await a response.

Some how the post was accepted as a solution. Sorry, not sure how that happened as I didn't push that button.

Anyhow, thanks again.

[Chalupa_Batman]

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@GrantRedfern wrote:

Hi All

Moved sim card from old phone to new phone. 

New phone Settings display sim with a different phone number than my old, ported phone number. The number listed on my Public Mobile account profile is the correct, old, ported number.

SMS and MMS appear to work, in and out.

Outgoing voice calls work OK, incoming calls go straight to voicemail. Calling the "new" number listed with the sim goes to another person's voicemail.

Any ideas?

Thanks!

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Try resetting your network settings and then reboot the phone.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.