09-21-2025 07:55 PM - edited 09-21-2025 08:47 PM
Ok, so this is strange. I ported my number from PC mobile to PM 90 minutes ago.
My PC mobile number had a physical sim card, and signed up with PM with an esim. I still have not gotten the porting confirmation from PC Mobile. The strange part is I'm actives on both carriers, I can make calls and have data on both. Is this normal? How can my number be active with PM when no porting SMS message has yet to arrive from PC?
Solved! Go to Solution.
09-21-2025 08:01 PM
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.
And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage