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Porting number to PM, seems like I have two active lines

MojoRising68
Great Neighbour / Super Voisin

Ok, so this is strange. I ported my number from PC mobile to PM 90 minutes ago.

My PC mobile number had a physical sim card, and signed up  with PM with an esim. I still have not gotten the porting confirmation from PC Mobile. The strange part is I'm actives on both carriers, I can make calls and have data on both. Is this normal? How can my number be active with PM when no porting SMS message has yet to arrive from PC?

1 REPLY 1

hTideGnow
Mayor / Maire

@MojoRising68 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

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