URGENT : I lost my phone number three day! issue of transferring number from Koodo monthly

[carly92]

I subscribed and followed the transferring step on 01-Dec. 

including request to Koodo: Koodo message: We received a request to transfer ###-###-#### to Public Mobile. To approve this request, please reply "Yes". If you did not request this transfer, please reply No. (02-Dec. Tue. 10:00)

but from that moment on 02-Dec. my ###-###-#### is cancelled in Koodo but not activated by Public Mobile in five hours.

I am nervous and angry. I apply the ticket (621884-614) , but seems the agent Moses doesn't know how to resolve my issue. PLEASE. The MOST important is to save my phone number ###-###-#### and active it ,even you tell me the ONLY solution is that you could't help me and  I have to go back to Koodo.

IF not resolved today, I would consider to cancel my subscription. Without active phone number, I couldn't get any message as leaving home. PLEASE help me ASAP. PLEASE.

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[softech]

@carly92 

we are just customers here.  For porting issue, you really have to work with PM support.  

One of the reason people will get "Invalid Phone Number" error is that the porting request was already submited, ie, people try to activate a second time.  Did you subscribed once successfully and tried another subscription?

And you mentioned about "Koodo Monthly", is that Koodo Prepaid? If Koodo Prepaid, you do NOT request porting at Step 5 of the activation.  Instead, you need to subscribe a new number at that step first, then request porting with CS agent AFTER the account is fully activated

But, please continue working with CS Agent on your situation.  If you think that agent cannot help, ask for escalation.