I understand, sometimes customers have experienced similar issues. Kind of a last ditch effort. Thanks for your ideas. I actually made the same suggestion to them re: account setup and swap. All the best!
The physical sim was turned off when I initially tried to transfer. PM fixed this and my physical sim works. I tried moving from physical sim to eSIM on the iPhone 15 in hopes that the system could more easily transfer eSIM to eSIM. That didn’t wo...
I have been trying to get my account transferred to my new iPhone 17 Pro for 2 weeks. I’m stuck in the loop of agents who ask me to do the same fixes repeatedly and imply the problem is me or my phone. I’ve been told it’s escalated to IT but never ...
