eSIM Activation email not received

[Bode]

Hello,

I bought an eSIM today but I did not receive the activation email to complete the activation on my new iPhone 17 Pro Max.

Also, I want to be guided on how to make the eSIM number same with my existing sim card mobile number?

I urgently need this activation email.

Thank you

Olabode

[Bode]

I’ve double checked both my inbox and junk folder, but I did not receive the activation email for the first eSIM purchase.

As a result, I proceeded to purchase and successfully activate a second eSIM, which is currently working.

I kindly request an immediate refund of the first eSIM purchased earlier today, as the activation code was not provided.

Thank you for your assistance.

Thank you 

[Chalupa_Batman]

Hello @Bode 

Please click on the arrow pointing down in the box and remove your personal information. These are NOT private forums and you just shared your private information with the world!!

If you currently have a SIM card, you have to download the Public Mobile app on your new phone and make the eSIM purchase from there. Everything is done through the app and it's easy and simple to do.

Since you already purchased it via the website, check your junk mail or all your mail boxes for it. If it's not there, then contact a CS Agent.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.