Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help! My subscription plan is not processing the payment and my plan now is on hold. My card is fine, i try to process the payment and the alert i get is: "Sorry, we're not able to process your payment at this time. Please try again later." Can someo...
Hi,please I recently ported into public mobile and on the can-USA- mex plan. I noticed my cellular data is less than 1G when the plan provides 60G data. It’s really slow browsing or looking up social media etc.please can suggest what I should do?
I tried activating my sim card on the public mobile app (i’m on an iphone but at the last step, there was an error message. Trying to fix it, i logged out then logged in, but it asked for my sim card number. I put the details but it said it’s alrea...
My bill is very high BUT the amount of service that I use is very low. How can I reduce my charges?
I can not get on to see my account as the email i registered with no longer exists. It wants me to subscribe every time I log in and I can not get past this to change my email. The AI help line does not understand my questions. What do I do?
Hi!I have a CAN US package for 20G of data and u/l talk and text. Every time I go to the US it never works. I'm currently in the US now and it still isn’t working. Any advice?Thanks!
it say my phone is activate but i still does not have a service Show SOS
My data isn't working it says I am offline when I am not I have everything turned on and I still have a ton of data as well, please help....
I just transferred my wifes phone from Chatr..All went well she can make calls but texts can't be sent or received. I don't remember having any lag time after the tranfer when I did mine..best next step?..thanks
Message says SIM unavailable and Mobile unavailable
My phone is lost so I cannot receive the two step authorization that keeps being sent to complete my login. I plan to buy a new phone and reactivate it on public mobile.
Hello Everyone…I just checked my account cause I upgraded my $15 plan and it was due to kick in this billing session. I noticed that under Subscription, it says $15 ULCW Base Plan-500 MB-4G…100.69/500MG. Judging by my past history, that seems like ...
I need to find my sim cards tracking number.
My bill increased inexplicably from its usual $17.10 (i.e., $15 x 1.14 for HST) to $17.59 for this month (Aug 2025). On the website, my plan is still listed as $15. So, what goes on?
My phone wants to clone. Is it a scam.
It just happened to me as well. This morning I started getting calls from victims of spam calls from "Amazon" coming from my number. I reported it on the chat box and they told me to text the details to 7726 but they make it seem like I am RECEIVING ...
Does PM have international data voice and text plans ?
Hello,I purchased this add-on back in October 2024, I used a few minutes of it and still had most of it left but when I signed in today in my profile I no longer see it showing or its remaining balance.
I canceled my account jul5 & didn’t get refund on visa. Also just got charged &26.88 Aug 6. No message to why my visa was charged again?
I need a new sim card and want to keep my phone number? Is that something I can do and what steps do I need to make? i have a replacement Iphone.
Do you have any promotion for selling celphone?
Hi everyone,I'm trying to port my number from Fido to Public Mobile, but it hasn’t worked. I tried both last night and this morning using both the website and the app.On the website, I get this error:"We are unable to transfer your phone number at th...
I am 85 & was traveling for 5 months. can i reactivate my phone number. I am find ing it difficult to contact my friends friends
Hi I recently got a phone with virgin mobile and ported my number over but I already have a account with public and already paid for my monthly charge and now my phone ISNT working how do I get a new number so I can still use my month I already paid ...
Hi, I recently ported my number from Chatr to Public Mobile. Calls and data are working fine, but I can't send or receive text messages. My SMSC is set correctly to 647580172. Can you please check if the SMS routing is fully updated or if the port...
Need to speak with a person not a bot about my plan
Hello my plan subscription cycle goes from Aug 2nd to Sep 1st with mobile data limit of 3G. Currently on my account in usage I see 2.24G used from Aug the 2nd.But when I check my daily usage it doesn't add up to that amount (see the screenshots attac...
For the visa application, the phone bill is required to show the name, phone number, and billing date. However, the current downloaded bill does not include the phone number or billing period. What should I do?
Has anyone not received communication from anyone else other than telus? I have received 2fa's and texts from telus but at times not from anyone else. How is it determined who you get texts from?
I tried to transfer my number from fizz but it didn't like my account number, how do I complete this now?
