Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how do I make a payment? I've tried using a laptop and even tried 611 but cant make a payment. My phone is not working! HELP!!
We have the same problem, In Europe for 2 weeks already and we can’t use the phone with the package we bought, we can’t text or get calls why is this
Is it possible to activate an eSim on a new phone that isn't currently connected to a cellular provider?The new phone is able to connect to WiFi.
Hello , I cannot remember my email , and my phone was disconnected because I lost my credit card and blocked it a day before the new bill cycle. And there is no number to call . Can anyone help please .
How can I talk to someone to help with my new account activation. I received an email saying welcome aboard along with my new phone number. But while waiting for the last loading screen, a message popped up saying that the activation has failed. It...
Hi , I want to buy a plan and transfer from another company to Public. What do you mean when you say: 20GB + BONUS 40GB of data for use within Canada, US & Mexico at 5G speed up to 250 Mbps. Does it mean 60 GB every month during contract period?
I've been w PM since 2021. Live by Niagara Falls border. My work involves transport of goods to Buffalo so I need calls to/from Canada US. Upgraded my plan to Can-US plan w 20GB recently. No calls across border was possible. "Mobile network not avail...
My plan is prepaid. It expired 2 days ago. I bought a voucher today and redeemed it. It still won't let me use my account. I added the funds at 6:35am their time. At 12:01 pm their time I got a text saying Your account has been placed on hold due to ...
Could someone please assist. My iPhone indicates that there is 30 voice messages but when I call my Public Mobile voicemail, it says there are no messages
Hello, I need access to my last 2 two invoices before porting to Telus.Thank you!Patricia
Hello,My eSIM module doesn't work. I want to change to physical sim card for my old phone. Could say how can I do everything correct? Best Regards,Maksym
I am trying to transfer my number to Public Mobile. However when I login to the app, it sends an otp to my email. After I enter that it shows another otp validation, this time sent to my number. However, the number is not yet active so I am technical...
I'm trying to change my phone plan and every time I go in and put my SIM card number in.It keeps telling me that it is an invalid SIM card.My phone is working so it can't be invalid
I purchase a PM sim card. I follow the steps to transfer my speakout numberto PM. I used IMEI (from my old phone because I have changed new phone), but I received the message from PM that they having trouble transferring my number and looks like I en...
my public mobile phone number is different from the phone number in my settings app and i do not know what to do. My public mobile phone number is xxxxxxxxxxxxxxx but my settings app number is xxxxxxxxxxxxxxxx. Please call xxxxxxxxxxxxxxxxxxx
Chatr has notified my mum her flip phone will no longer be supported on the network and to purchase a new (flip?) phone. Can she activate her old flip phone with Public Mobile regardless of specs?
I live in a 4-story condo, and when at home, the reception for both our new iPhones is inferior. It cuts in and out and often disconnects. When in other areas - outside, in the community, we have no problems.
I’ve recently been locked out of my Hotmail account that is attached to basically everything that I own. I’ve had a cell phone number / plan with public mobile since I first moved to Canada. I lost the number and now I’m not able to access my Hotmai...
I paid for a month: what a mistake. a) the eSIM card was installed, and then it was not working: no phone, no internet.... b) had to purchase a new eSim card, so paid another 6$AND I still have no internet and no phone... In short, I just threw away ...
duplicate thread
made payment now account has changed to blank
I recently upgraded my phone after purchasing an iPhone 15. I previously used a iPhone 12, and now I am having trouble switching the eSIM to my new phone and I am unsure on how I am supposed to. I keep getting a message that says the sim in my old iP...
So I’m still on 3 g. I guess I should change to 4g. Is it hard to do and do I need new SIM card ? I did try to search community but thought I would just ask
Hi, I moved from Koodo to PM on July 1st. But I still get kudo bills which I just resolved over a phone call. I have removed Kudo SIM card. I have eSIM from PM. Kudo support team told me my phone number is not yet registered under Public Mobile. The ...
I didn't receive a QR Code in an introductory email. How Do I get a new one sent?
Hi bro,I am using the plan 20$ with 3 Gb data monthly. This plan is ok for me, as I always use Wifi at home and work. However, this capacity have reached to maximum before the renewal dates over the past months. Therefore, I have just reviewed the hi...
Hi bro,I have a phone plan amounting to 20$ before taxes, that is 23$ after taxes (in Montreal, Quebec). However, why did you charged me 23.62$ for August 2025? Was there any changes? I am now using these 2 plans for 2 phone numbers. Thank you
Hello, if I port out my PM number and in the future can I port in again with the same number?thx
I am expecting 2 refunds of 28.74, can you give me an update? Thank you.
