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Resolved! Mobile no data connection

Hi, My mobile has no data connection for about 2 months. I checked the setting and found no problem. Please help by a person, not machine. Regards

chenjia1957 by Great Neighbour / Super Voisin
  • 447 Views
  • 6 replies
  • 0 Bravos

Resolved! issue with sim activation

bought a sim few months ago and tried to activate it today but it's telling me wrong sim no? any idea how to fix it ?thanks

targethalifax by Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 0 Bravos

Resolved! Data

I have extra data 1G and a 2G gifts from public mobile, how does one access to use this data.

zoomiejoe by Great Neighbour / Super Voisin
  • 342 Views
  • 5 replies
  • 0 Bravos

Resolved! US Packages

Hi all. I am a snowbird and will be going to the USA for up to 6 months this winter. Are there any public mobile packages or add one that will provide me with unlimited texting, a large amount of voice minutes and up to 5GB or more of data per month?...

Doogs by Great Neighbour / Super Voisin
  • 333 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation fails

I'm having trouble activateing my sim card 

robb187 by Great Neighbour / Super Voisin
  • 295 Views
  • 3 replies
  • 0 Bravos

Re: 5gb free data

Sir/Madam, Please activate my complimentary data. I am your loyal customerand would remain forever.

dinkle by Great Neighbour / Super Voisin
  • 254 Views
  • 10 replies
  • 0 Bravos

Activated the account. Can receive but not send SMS message.

I am a new user. Activated the SIM card on my iphone 8. Could receive but not send SMS messages. Went through all the online responses, tried changed settings for messages on the phone. Nothing helped. Wish there is a customer service I can contact h...

AmilyToronto by Great Neighbour / Super Voisin
  • 306 Views
  • 4 replies
  • 0 Bravos

Data usage text message telling lies.

I received a text message yesterday saying I used 95 percent of my data which is not reflected when I login to my account. On top of this I didn't receive a 75 percent warning. Data usage is indicating both on my phone tracker and public mobile accou...

Mike420 by Great Neighbour / Super Voisin
  • 290 Views
  • 6 replies
  • 1 Bravos

Resolved! Porting my current number + changing my phone number

Hello there, I recently moved from Ontario to Alberta and have not been able to make any calls on my cell phone, as my plan only includes Unlimited Provincial Talk. To make and receive calls, would I have to change my phone number to an Alberta one t...

claudiakloc by Good Citizen / Bon Citoyen
  • 290 Views
  • 14 replies
  • 0 Bravos

Resolved! Invited two friends but only got one of $20 bonus

Hello, I received the promotion text that said invited a friend and had them activated during a certain period to get $1 off each month plus $20 one-time bonus. I am sure I instructed them activated the SIM card during the time period. But i only got...

luluzixuan by Great Neighbour / Super Voisin
  • 405 Views
  • 8 replies
  • 0 Bravos

Re: Getting alert "Please enter a valid SIM number."

Hi, I order a new SIM card by mail, after I received it I try to activate it. In the process it shows " Enter a valid SIM card number " even I do enter a correct number. I did several attempts it's just not working. Pls help.

violetta99841 by Great Neighbour / Super Voisin
  • 351 Views
  • 6 replies
  • 1 Bravos

Plan ugrade

I upgraded my plan yesterday from $35 to $50. I paid the $50. I got a text just now saying my data used was 95% on my $35 plan. This happened last month when I upgrade from $25 to $35 and I was locked out. My fear is this is going to happen again. Ca...

Endbag by Great Neighbour / Super Voisin
  • 227 Views
  • 10 replies
  • 0 Bravos

Using data to text??

Hi all, im super confused - I have the $15/month plan which includes unlimited texting. But I have to turn my data on for any texts to go through. So I’m paying to use my data, which doesn’t exactly make it unlimited. Am I doing something completely ...

Kath1 by Great Neighbour / Super Voisin
  • 442 Views
  • 22 replies
  • 0 Bravos

Resolved! Service and Account Deleted

I have an account with public mobile that I can no longer access. I cant make calls or use data and I cant even log into my self serve account. (it says: Sorry, your login attempt failed. Please try again)I cant reset password because it doesn't reco...

Payamibr by Great Neighbour / Super Voisin
  • 287 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing Plans Cost Confusion

Hi everyone, I'm looking to change my plan from the $40/mo to the $50/mo for the higher data level but I'm wondering if I change it mid cycle vs at my renewal date am I paying $50 for the remaining ten days of my cycle and then again at the renewal d...

nello171 by Great Neighbour / Super Voisin
  • 278 Views
  • 3 replies
  • 0 Bravos

Resolved! Unblock my phone number (show outgoing caller ID again)

Hello, I enabled an option a while back that would block my phone id when I called someone. I can't figure out how to reverse this, so when I call others, they can't see my name and don't answer. Please assist me with this one. Thanks

danielvic by Great Neighbour / Super Voisin
  • 1206 Views
  • 4 replies
  • 0 Bravos

Resolved! Same phone number

I got a new phone line with public mobile but it seems like this number is being currently in use by someone

Naimch by Great Neighbour / Super Voisin
  • 360 Views
  • 4 replies
  • 0 Bravos

Resolved! Someone has the same phone number!!!!

Hello,My son just got last week his new Public Mobile SIM card & he suscribed to 25$ talk&data plan.However, there is a big problem.Depending of who is calling to his number, sometimes he receive the call, and sometimes another person answers.Example...

purchased data, not working on my phone

I purchased $15 of data add on, put my credit card through and everything seemed to work. Now I'm still unable to use any data on my phone. Please help, thanks!Kaytlin

Kaytlin by Great Neighbour / Super Voisin
  • 284 Views
  • 3 replies
  • 0 Bravos

Resolved! Sharing SIM on Multiple phones

I have a couple phones I use as tablets. IS there a way to activate them ALL so I can receive texts and/or calls on ALL the other phones as well as my primary? Edit: Clarified request to include "activation" of ALL phones

martik777 by Good Citizen / Bon Citoyen
  • 450 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM network PIN blocked

I just activated a brand new account. It's all good online, but on my phone it says SIM network PIN blocked. Enter SIM network PUK. What does this mean?

cuvy69 by Great Neighbour / Super Voisin
  • 511 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone compatibility

I have vivo v20 bought from middle east, the IMEI number on slot 1 of sim card is XXXXXXXXXXXXXXX, will it work with my phone NOTE: Edited by srlawren to remove sensitive IMEI number

rmulani by Great Neighbour / Super Voisin
  • 473 Views
  • 8 replies
  • 0 Bravos

Resolved! Payment for someone else

How can I pay for someone else's phone and have her name (not mine) show up when she calls someone?

michaelwendt by Great Neighbour / Super Voisin
  • 357 Views
  • 6 replies
  • 0 Bravos