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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1557 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3305 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32150 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43903 Views
  • 182 replies
  • 30 Bravos

No response after issuing a ticket

Hi, my account was on auto pay yet my Public mobile number stopped working. I'd like to reactivate it with the same number as I have the number registered in a few places. I have issued a couple of tickets, however, I haven't received a response from...

IS4 by Great Neighbour / Super Voisin
  • 346 Views
  • 2 replies
  • 0 Bravos

how can i talk to a human?

I keep trying to edit my payment card because my old credit card expired.  I go through the steps to edit the payment details, but then i'm told that there is a problem processing and to try again later.  I keep being told that.  It's very frustratin...

JudyMPayne by Great Neighbour / Super Voisin
  • 560 Views
  • 4 replies
  • 0 Bravos

Subscription plan change trouble

I want to change my subscription plan but it won’t allow me to do so! I’m attempting to change it ‘on the renewal date’.

PeteZa by Good Citizen / Bon Citoyen
  • 450 Views
  • 4 replies
  • 0 Bravos

change old $25/3g plan to new $21/4g plan

hi, unfortunately i'm starting to lose trust with public mobile saying "delivering on our promise" and "continued loyalty". (feels like empty words)as a longtime existing customer on old $25/3g plan who wants to change to new $21/4g plan without losi...

parisax1 by Good Citizen / Bon Citoyen
  • 645 Views
  • 4 replies
  • 0 Bravos

Agent

Why is it so difficult for me to get hold of an agent today.  I want to know if the subscription choices have changed recently. I used to get the $15.00 with 250mb but now it doesn't seem to have the data with it.

Aye by Great Neighbour / Super Voisin
  • 307 Views
  • 2 replies
  • 0 Bravos

Resolved! Plans

I referred my friend joined PM and she registered $29/month planJust did not understand “$25/month with a 90-day subscription”, she was charged $29, after 90 days go down to $25/month, am I right?thanks 

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Lhaha by Great Citizen / Super Citoyen
  • 704 Views
  • 4 replies
  • 0 Bravos

Travelling in USA

Hello, I’ve searched the community for some answers but while getting some info that’s helpful, I’m still left not totally sure of my options. I’m travelling to the USA for seven weeks and use Messenger to keep in touch with family since I’m at a hot...

Wini by Great Neighbour / Super Voisin
  • 805 Views
  • 6 replies
  • 0 Bravos

Resolved! Texting

Unable to send or receive text messages since I switched my service from FIDO? How do I fix the problem?

Rahimalawan by Great Neighbour / Super Voisin
  • 478 Views
  • 3 replies
  • 0 Bravos

Number transfer didn't go through

Hello,Yesterday I switched over to Public from Freedom, but my number transfer isn't going through. The temporary number public gave me is working but my actual number is stuck on "Verfying"I responded to the text from freedom with YES while my freed...

DanTheMan8 by Great Neighbour / Super Voisin
  • 327 Views
  • 1 replies
  • 0 Bravos

Re: Not receiving all text messages.

I am also not receiving SMS messages from people (including a PM user who just tried). I *did* get my request to transfer from my old service provider (Freedom) and responded yes. I am receiving voice calls.

ColinBiggin by Great Neighbour / Super Voisin
  • 384 Views
  • 1 replies
  • 0 Bravos

Plan renewal

has anyone else had the issue with the subscription ending a day early and not able to use the phone or internet my plan is set to expire Apr 29th and it is already shut off.  any ideas on how to correct this.

Chris87 by Great Neighbour / Super Voisin
  • 349 Views
  • 3 replies
  • 1 Bravos

Not receiving verification codes and texts since switching

Hi there, I switched to public mobile almost a month ago and it's been good but I have not been able to receive verfication/confirmation texts from publicmobile and all other apps. I have restarted/done updates etc but I still can't receive those typ...

MizzMiche by Great Neighbour / Super Voisin
  • 440 Views
  • 3 replies
  • 0 Bravos

Does not receive and can not messages.

Recently I transferred my cell phone # from Fido to Public Mobile. I can make and receive calls , but I can not send or receive messages.  

sorayanh by Great Neighbour / Super Voisin
  • 311 Views
  • 2 replies
  • 0 Bravos

Credit card payment

Service was disconnected because of no payment. Visa claims that the payment was made but PM claims that payment was not made. Service still not reconnected. Not sure how to resolve this issue. 

A525g by Great Neighbour / Super Voisin
  • 327 Views
  • 3 replies
  • 0 Bravos

Too many minutes on an unlimited plan

Hi:My husband and I just signed up with 2 separate Public plans. Both have unlimited talk and text and 50G data. We have both had trouble calling the other but have no problem calling anyone else. Support told us to reboot and that fixed the problem....

Campernanny by Great Neighbour / Super Voisin
  • 240 Views
  • 1 replies
  • 1 Bravos

Complimentary Bonus data has not been Added

Got this message a long time ago, I screwed up and repurchase a plan right away believing that the promise complimentary Bonus data due to Public's Mobile switching me to the new program. Please fix this. Thank you Public Mobile here, delivering on o...

NaYr by Great Neighbour / Super Voisin
  • 431 Views
  • 2 replies
  • 1 Bravos

Service agent

Can someone send me a link to reach a service agent? Also tell me where I can find it on the site. Thanks.

Juno12 by Great Neighbour / Super Voisin
  • 284 Views
  • 2 replies
  • 0 Bravos

Carrier update

My son’s cell service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have backed up and updated my phone and cellular service still not working. Tried resetting network setting and same issue.p...

Scullyxo by Good Citizen / Bon Citoyen
  • 1117 Views
  • 7 replies
  • 0 Bravos

Unable to port number to PM

I cannot port my number from Bell (not pre-paid).. on my mobile device I get: Unable to port number, please us a Canadian number! my number is an 819 number and I already being billed.. I am unable to complete the activation, if I cannot activate, ca...

Norbit by Good Citizen / Bon Citoyen
  • 682 Views
  • 6 replies
  • 1 Bravos

Account

@ Agent why am I still getting a payment taken out for an account that is supposed to be closed 

Lollie by Great Neighbour / Super Voisin
  • 378 Views
  • 2 replies
  • 0 Bravos

Public Eversafe ID & password reset not working

Hey, I am desperately trying to log into my Public account (created in June 2022).I have the email and password but it says that the credentials are incorrect or unknown. Also sending a password reset email doesn't work (not receiving anything anywhe...

Leander by Great Neighbour / Super Voisin
  • 281 Views
  • 1 replies
  • 0 Bravos

Public Mobile App

What's the data app usage showing:How does the app show my data usage, does it show remaining data or how much has been used each day?Remaining data :Does this mean that there is only the shown days remaining for the rest of the month or was it indic...

Knotty by Good Citizen / Bon Citoyen
  • 447 Views
  • 2 replies
  • 0 Bravos

Video and group texts

First I can't make a call with google Meet. Is this too much for this network and they don't allow it? Second, I try to make a group text and I can only see the texts that come to me. The group cannot see my texts. That's pretty cheesy if they don't ...

th3Bird by Great Neighbour / Super Voisin
  • 278 Views
  • 1 replies
  • 0 Bravos

I was told the are stopping all the points

I was told they was stopping all the points I earned and offered me free data as way of saying sorry, then I seen they was offering people a free month of service that wasn't happy, so I'm wondering how I get this free month of service, I have wrote ...

Hash_n_weed by Great Neighbour / Super Voisin
  • 402 Views
  • 2 replies
  • 0 Bravos
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