Community

Resolved! reset password

i forgot my password and try to reset it but my email did not work , please help me to reset it.

Resolved! Help needed

I just activated my sim yesterday but saw a flash sale for the same plan today 25$ with 2gb data free each month for a year. is there anyway i can add this to my plan as it will definitely help me get around the city.Thank you!!!

Resolved! new activation but my phone says unregistered sim.

Account is good and I have tried all advised help actions.  Help!

Resolved! I would like to transfer my land line number 403-xxxxxx to my new cell phone

Resolved! US roaming purchase

  I purchased US talk & text, as well as data this morning. Only the data is showing up in my overview, but the tal & text shows in my payment history. Is it safe to assume it will work as expected? Thank you

Resolved! "Sorry, your login has been disabled" and duplicate charges due to delayed AutoPay

My husband and I signed up for PM in March 2022 and enrolled for AutoPay. On April 1st, we both did not have phone service, and I was not charged via AutoPay. After waiting several hours, I manually paid for our plans to resume our service. In the af...

Resolved! Cancelling account

I want to cancel my account for an extended amount of time but I'm afraid I'll lose all my referrals will be lost, is there anyone I can contact about this? Or if anyone knows any more info please help me out!

Resolved! Does Public Mobile have plans for vacation travel in the US /

Travelling to the US in May and wondering if theres a plan available to save on data charges

Resolved! Refer a friend credits stopped - husband’s account now de-activated? Why?

hello,I received a message from a Public Mobile that one of my refer a friend credits stoped ‘due to their account inactivity’. I have only referred one person - my husband. We did not cancel his account or deactivate it.was his account hacked?He can...

Resolved! Account number

@CS_Agent i forgot my emaili can’t create a ticket because it says my number is invalid I just want my account number

Resolved! Online account

Hi, I am trying to access my online account, but it’s not recognizing my password or email address. Please help. Thanks

Resolved! Leftover funds when porting out to another provider

When I port out to another provider tomorrow, I will have unused funds left on my account. Is there a way to get those funds back?

Resolved! Old Number

I’m looking to get my husbands older number back. I would like to change my current number 250-xxx-xxxx to his previous number of 778-xxx-xxxx. Our customers and distributors are more familiar with this older number. I have called it, it’s no longer ...

Resolved! International call to India while roaming in US

Hi folks, I am presently on US roaming add on 15 cad talk/text and 20 cad @1gb. I do have a international calling add on my account for India and Pakistan. I do sufficient talk time left. But some reason the calls are not going through to India. Is t...

Resolved! I'm on the $25 plan with autopay but no bonus data

I'm on the $25 plan with autopay. It looks like l've used up 500 mb of data and now I have no more data. It looks like my account doesn't recognize that I have autopay turned on. Thanks.

Resolved! Access voicemail without password bug?

The number I usually access voicemail is 647-580-4002, where I need to enter a password to access it. I checked my usage log online recently and noticed many outgoing calls to 647-580-4001, which I never made. After searching it up I realized it was ...

Resolved! billing

The bills are very confusing and can't submit the way they are formatted for business expenses. They don't show the total owing nor the taxes. I would switch my husbands phone plan to public mobile but can't until the billing shows the data that is n...

Resolved! Refund on unused account funds

Hi I just ported my number off Public Mobile to another provider. There was 21$ left in my account, and as soon as I ported I am not unable to access selfserve. How do I get this 21$ back? I'm not about giving money away for nothing. Thanks, Rod

Resolved! Administration fee when paying with credit card

Hi, It appears there is a charge of $ 1.30 when paying with credit card. Does the same fee apply if I use a Debit card? Thanks

Resolved! US Texting addon extra charge / need refund.

I am traveling to the USA for 1 month. Have had to add the $10 US texting package to my account. And my husbands. We have been charged $34 each time!? And the texting is the USA does not work, it has never worked, we have tried it 3 times. So ive bee...

Resolved! How to make Public send Rogers another port request

Unfortunately, I removed my rogers sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to Rogers. Please help or advise. Thanks@CS_Agent

Resolved! activation

lost my phone, just got a new one, and new sim card, is unable to activate card

Resolved! Pre-owned phone data credit

I bought a pre-owned phone and I am suppose to receive a data add on. How do I get it?"Plus, we’ll throw in a free one-time 5GB data add-on."

Resolved! No numbers available for selected city

Hi. When I try to activate a sim card a choose a phone number for Toronto I get this error (see attached).Does anyone know what to do?