Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my sim card number stopped working. I ordered new sim card thinking there was a problem with old one. but now the system wants me to choose a new number. I would like to keep my old number , what should I do?
This afternoon at 12:44 I got 4 Text Messages from two individuals (Two Messages Each), and it was confusing because these Messages didn't line up with the previous conversation nor make any sense at all...Upon asking these senders to check on they'r...
Hi there,I’ve been on public for a few months now and I have a 5G plan. The entire time I have been unable to connect to the 5G network and my phone is stuck on LTE! I can’t even change to 5G in my phone settings, it’s not an option. I’m in Kingston ...
Just recently when I am away from my residence my Public Mobile data will not connect to my phone. When I check the Public Mobile it shows as no connection. I am unable to use maps, text, or internet unless I use a wifi connection at a mall or rest...
I want to see if Public will match a competitor plan. I just made the switch and not even 2 weeks later the previous competitor has a FAR superior plan for a better price. I will switch back if Public doesn't want to match.
I am a new customer and I tried to signup for $34 for 50gb. The payment went through but got an error and currently, it's stuck at Step 3.
Cant login to my account. don't know the address associated.Cant call 611. dont know the pinHow can I cancel Autopay. Is there anyway to get a callback
Hello and thanks for this community! I recently used up my 1GB data and have no reason as to why. When I check my usage history, there are numerous entries of data used, almost every day in my billing cycle. This has only started happening over the ...
Hello!New to Public Moblie here. I have kind of a weird question. I love to play radio contests. Particularly the ones where you call in. The way these contests work is that you call in and if you hear a busy tone, you need to hang up right away and ...
This isn't a question. It's a rant, crying into the void.I've been trying to help my father get back into his "My Account" for the last two days after he put his password in wrong.It turns out, the "exceeded # of tries, wait an hour" message the site...
I ordered 2 separate SIM cards on Dec 5th and neither have arrived yet. how can I get refund so I can just go to a store and purchase one directly
I signed up with Public Mobile last week to transfer my number/plan from Virgin. I ordered a sim card and subscribed to a plan.I added my sim card to my phone to set things up a few days ago and received an email from Public saying 'Welcome' and 'You...
I need to setup WhatsApp on a new phone (my phone got stolen). When I setup WhatsApp I get the option to call my PM number. Indeed, I do get a voice mail; but it is empty.It is as if WhatsApp will not leave a voice mail to my PM voice mail box, anyon...
Can someone assist my card was charged when it shouldn't have been
I want to call forward my PM number to Fongo number. But I am already out of Canada (in Colombia which does not roam to Canada).I saw the article on call forwarding but that is not helping if you are already out of Canada.The real reason I need to se...
In Canada but received welcome to USA text and international calls subtracted from account. I don't even have a passport and will never travel to USA. I love close to border bit not nearly as close as other communities
New plan for existing customers 100GB for $50 5G unlimited
Is public mobile giving bonus data and long distance phone minutes this year?
Hi,I’ve been trying to reach out the line is not working. I’m trying to transfer my phone number from virgin to public mobile but it’s not working.
Hello, i have just switched to PM , 5g , and the speeds are slower than 3GI can barely go above 3 mbps. Yes 3 ! Very deceiving , why ?BTW, iPhone 14 Pro.tks
Hey, the new E-sim setup has an issue: I cannot receive calls on my newly ported Public Mobile number.I ported my E-Sim from Fido to Public Mobile yesterday and since then I have been having this issue.Please help me with this issue.
Moved to French support
How do I phone Antigua? My calls won’t go through. It is not going to be a regular thing so I don’t want to have to subscribe to any add ons…
I tried paying for my regular plan on my subscription renewal date and it said “sorry unable to make payment at the this time”. So I tried it again and noticed that two payments were taken from my chequing account (even though it said that it couldn’...
Hi,I would like to subscribe to public mobile however I wanted to know if there is a chance that an ON resident get the same offers as QC residents. Thank you!
I set up a phone subscription in October, I just noticed I've been double charged every month for the phone. How do I get the payments to stop
and yet when I click forgot email I keep getting the link sent to the "invalid" email account? I click the link and brought right back to the enter your email login page...I have 2 accounts one for my daughter and one for my son cell phones, Is there...
I am an existing customer and just saw a new boxing week offer of 40 GB of 5G data for 34 dollars a month. I wanted to change my subscription to that offer but noticed it is for "new activations only." Is there a way for you to change to that better ...
When signing into this Account with the correct Credentials, it kept saying the Password was wrong and so I changed it which seemed to work, however immediately after when I tried Logging in it said 'Exceeded the Number of Log-in Attempts. Your accou...
I used 1/4 of my data in one day. Never ever did that before?
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