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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 26 Bravos

Everything on this website is broken I can't log in

I need to talk to a CSA. I bought a sim card and subscription but after I do initial login it won't let me login to eversafe or sign up either. I get the confirmation code and enter it and it keeps saying it's the wrong code.I can't even submit a tic...

pleasehelp1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Payment Method

I'm trying to update my payment method to a new debit card, and I keep getting an error message telling me "we've encountered an error, please try again later." My plan renews in a few days and my old card associated with my account is closed since I...

AnonEgg by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos


Can't active SIM card.

Seny by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Someone just made a purchase on my account

I have been trying for two days to buy a pSIM because the eSIM isn’t working properly but haven’t been able to successfully make the purchase. First the site or App just wouldn’t connect, then it wouldn’t accept my address, now I logged in and it sho...

Jemma1967 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Resolved! Locked out

I am locked out because of password; too many attempts. Cannot sign in. At all.Locked out for 2 weeks, not one hour.Used Incognito, tried on App and on-line. Both ways, blocked.PM's solution is "Sign in to get help". I cannot sign it; that's the prob...

Terryscell by Great Citizen / Super Citoyen
  • 8 replies
  • 1 Bravos

Transfer to esim

 @CS_Agent Hi, wondering if I can transfer my current number from a physical sim to an eSIM? I would like to keep my current number instead of getting a new number with an eSIM. Thanks. 

torontomobile by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Transfer number

Last night I became a customer. I requested my number movie from Fido. Gave Fido permission to move my account within 90 minutes. And successful made calls/texts/internet.Today call/text only works on Fido. Today I got a message saying I didn't appro...

JuliePa by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! New Account Activation Failed

Useless app failed, this is the second account I am trying to set up.The first I tried an eSim this time a different phone with a physical sim and the useless app still failed to activate.Gives notification to contact customer support which links to ...

MinOmni by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! SIM did not work

Helping my friend become a public mobile customer.  In the process the eSIM did not work and we ordered a physical Sim, which in fact did work. however, she now has two accounts. Can’t get to the first one to cancel it and get a refund on the origina...

Sumz by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

temporary phone number not changes

My phone has been ported to my old phone number but the phone thinks its number is the temporary number. I cant access my accounts as codes are sent to my old number which I cant access. What do I do?  

luv2cook by Good Citizen / Bon Citoyen
  • 14 replies
  • 2 Bravos

Resolved! Call drops when friend does not pick up and I cannot leave voicemail.

My friend has a landline with BELL. When I call and they do not pick up, the call drops and I cannot leave a message. When I called Bell, they said it was a problem with my provider, it's not on there end. I have tried on three public mobile phones a...

Haiji by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Will not accept my new payment and renew subscription

I cannot process payment and renew subscription because public mobile system says "Sorry, we're not able to process your payment at this time. Please try again later." Please help. My phone service has canceled. My credit card info is updated. What c...

Resolved! stop autopay

Hello, how can I stop autopay for the upcoming cycle october 31... chatbot solution didn't work. how can I contact a customer service agent. thankt you

NT31 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! I can not sign on my account screen

After I registered with eversafe, i was taken to new customer activation screen, but i have my service with PM already and I just want to manage my account.

Helenchang by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Resolved! Travelling - pause plan?

Next month I'm going to start a 6-month trip abroad. I'd like to retain my phone number that I've had for so many years, but I don't want to pay full price for what I'm not going to use. Is my best/only option to switch to the cheapest ($15?) plan? I...

travelcpa by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Got charged for 3 sim cards

Went to order a sim card as my phone died and replaced it with an older phone that didn't support e-sim and had got charged for 3 sim cars  when only ordering one

Alex73 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Check outgoing call this number

Hi Sir, From my iPhone Outgoing call 1 (647) 580-4001 Oct. 07, 06, 2023 11:02 am and 2:45 pm.This is not my phone number. Could you please check this number for me? Thank you  

KeeSi by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

How to get back to my account

Hello, afriend refered me to public. I creased an account, puchased a simcard from a local store (koodo) but I now I can not login account. Every time it says password doe not match. I use forget password to reset the password. after suceesfully rese...

DavidTaichi by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Activation Error

I activated my service last night. My credit card was charged, but there was an error. I did not recieve an account number or phone number nor did I get an esim. Can anyone help with this? It asks me to resume activation when I log back into my accou...

Ry5 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Website bugs preventing my dad from signing up

I've been trying to sign my dad up to Public mobile but this website has been putting up every roadblock imaginable and I'm not sure what to do.I told my father about public last month and he attempted to sign up but mistakenly selected "eSIM" withou...

SimonHoch by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos
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