Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! reset password

i forgot my password and try to reset it but my email did not work , please help me to reset it.

khiemho by Great Neighbour / Super Voisin
  • 143 Views
  • 4 replies
  • 2 Bravos

Resolved! Help needed

I just activated my sim yesterday but saw a flash sale for the same plan today 25$ with 2gb data free each month for a year. is there anyway i can add this to my plan as it will definitely help me get around the city.Thank you!!!

thangam by Great Neighbour / Super Voisin
  • 249 Views
  • 10 replies
  • 1 Bravos

Resolved! US roaming purchase

  I purchased US talk & text, as well as data this morning. Only the data is showing up in my overview, but the tal & text shows in my payment history. Is it safe to assume it will work as expected? Thank you

0EFD88EC-D861-44F8-9602-3DA90028F71B.jpeg 714D5DD5-C6B5-40DC-BFDE-ACA9069409CE.jpeg
csarling by Good Citizen / Bon Citoyen
  • 348 Views
  • 17 replies
  • 3 Bravos

Credit cards no longer working

I've been using the same credit card since December 2021, as of today, Public Mobile says this credit card info can not be verified... I tried another credit card, same problem... can any help?

t3chno1d by Great Neighbour / Super Voisin
  • 169 Views
  • 6 replies
  • 0 Bravos

Resolved! Cancelling account

I want to cancel my account for an extended amount of time but I'm afraid I'll lose all my referrals will be lost, is there anyone I can contact about this? Or if anyone knows any more info please help me out!

rikiz by Great Neighbour / Super Voisin
  • 392 Views
  • 22 replies
  • 0 Bravos

blocked number

This is terrible, that my number has been a problem since yesterday and you did nothing to solve my problem. And I didn't receive any response from your CSA. I paid all the fees. I paid every month with autopay in my public mobile account, not the ot...

zohresheykhi by Good Citizen / Bon Citoyen
  • 140 Views
  • 5 replies
  • 0 Bravos

voucher invalid

Hello,My voucher was not accepted, not with *611 and not online.I was at the superstore, they said the vouchers were activated.I tried to submit a ticket, but my account could not be verified.Service unavailable. Please contact the Customer Support A...

biggi by Good Citizen / Bon Citoyen
  • 271 Views
  • 13 replies
  • 1 Bravos

Resolved! Account number

@CS_Agent i forgot my emaili can’t create a ticket because it says my number is invalid I just want my account number

JLangan1 by New in Town / Nouveau en Ville
  • 185 Views
  • 5 replies
  • 0 Bravos

Resolved! Online account

Hi, I am trying to access my online account, but it’s not recognizing my password or email address. Please help. Thanks

PatrickLepage by Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 0 Bravos

Resolved! Old Number

I’m looking to get my husbands older number back. I would like to change my current number 250-xxx-xxxx to his previous number of 778-xxx-xxxx. Our customers and distributors are more familiar with this older number. I have called it, it’s no longer ...

luxiline by Good Citizen / Bon Citoyen
  • 258 Views
  • 11 replies
  • 0 Bravos

Resolved! International call to India while roaming in US

Hi folks, I am presently on US roaming add on 15 cad talk/text and 20 cad @1gb. I do have a international calling add on my account for India and Pakistan. I do sufficient talk time left. But some reason the calls are not going through to India. Is t...

Punya by Good Citizen / Bon Citoyen
  • 290 Views
  • 6 replies
  • 0 Bravos

Resolved! Access voicemail without password bug?

The number I usually access voicemail is 647-580-4002, where I need to enter a password to access it. I checked my usage log online recently and noticed many outgoing calls to 647-580-4001, which I never made. After searching it up I realized it was ...

coolgod by Good Citizen / Bon Citoyen
  • 544 Views
  • 25 replies
  • 0 Bravos

Resolved! billing

The bills are very confusing and can't submit the way they are formatted for business expenses. They don't show the total owing nor the taxes. I would switch my husbands phone plan to public mobile but can't until the billing shows the data that is n...

shan7 by Great Neighbour / Super Voisin
  • 184 Views
  • 6 replies
  • 0 Bravos

Wireless Data Not Working

My wireless data has not been working for days since I upgraded my plan from 2GB to 10GB - I have reset the phone- Taken the SIM card out and switched with another Public Mobile user- No data on their phone and data on my phone with the other sim car...

metcalfe182 by Great Neighbour / Super Voisin
  • 119 Views
  • 5 replies
  • 0 Bravos

Resolved! Refund on unused account funds

Hi I just ported my number off Public Mobile to another provider. There was 21$ left in my account, and as soon as I ported I am not unable to access selfserve. How do I get this 21$ back? I'm not about giving money away for nothing. Thanks, Rod

rodjames by Great Citizen / Super Citoyen
  • 291 Views
  • 8 replies
  • 0 Bravos

Resolved! US Texting addon extra charge / need refund.

I am traveling to the USA for 1 month. Have had to add the $10 US texting package to my account. And my husbands. We have been charged $34 each time!? And the texting is the USA does not work, it has never worked, we have tried it 3 times. So ive bee...

susanmyraPM by Good Citizen / Bon Citoyen
  • 190 Views
  • 6 replies
  • 0 Bravos

Resolved! How to make Public send Rogers another port request

Unfortunately, I removed my rogers sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to Rogers. Please help or advise. Thanks@CS_Agent

mroushdy by Great Neighbour / Super Voisin
  • 161 Views
  • 4 replies
  • 0 Bravos

Resolved! activation

lost my phone, just got a new one, and new sim card, is unable to activate card

precious23 by Great Neighbour / Super Voisin
  • 106 Views
  • 3 replies
  • 0 Bravos

Resolved! Pre-owned phone data credit

I bought a pre-owned phone and I am suppose to receive a data add on. How do I get it?"Plus, we’ll throw in a free one-time 5GB data add-on."

pmoore by Good Citizen / Bon Citoyen
  • 199 Views
  • 7 replies
  • 0 Bravos

Resolved! No numbers available for selected city

Hi. When I try to activate a sim card a choose a phone number for Toronto I get this error (see attached).Does anyone know what to do?

Public.png
Veranika by Great Neighbour / Super Voisin
  • 376 Views
  • 11 replies
  • 0 Bravos