Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, my account was on auto pay yet my Public mobile number stopped working. I'd like to reactivate it with the same number as I have the number registered in a few places. I have issued a couple of tickets, however, I haven't received a response from...
I keep trying to edit my payment card because my old credit card expired. I go through the steps to edit the payment details, but then i'm told that there is a problem processing and to try again later. I keep being told that. It's very frustratin...
I want to change my subscription plan but it won’t allow me to do so! I’m attempting to change it ‘on the renewal date’.
hi, unfortunately i'm starting to lose trust with public mobile saying "delivering on our promise" and "continued loyalty". (feels like empty words)as a longtime existing customer on old $25/3g plan who wants to change to new $21/4g plan without losi...
Why is it so difficult for me to get hold of an agent today. I want to know if the subscription choices have changed recently. I used to get the $15.00 with 250mb but now it doesn't seem to have the data with it.
I referred my friend joined PM and she registered $29/month planJust did not understand “$25/month with a 90-day subscription”, she was charged $29, after 90 days go down to $25/month, am I right?thanks
Hello, I’ve searched the community for some answers but while getting some info that’s helpful, I’m still left not totally sure of my options. I’m travelling to the USA for seven weeks and use Messenger to keep in touch with family since I’m at a hot...
Cannot update credit info.
Unable to change the credit card information on my subscription.
Unable to send or receive text messages since I switched my service from FIDO? How do I fix the problem?
Hi there! I switched from Virgin to Public Mobile yesterday and today I would like to switch back to Virgin. A phone number port has been requested however I can't receive text messages still today. Can you please accept the phone number transfer to ...
Hello,Yesterday I switched over to Public from Freedom, but my number transfer isn't going through. The temporary number public gave me is working but my actual number is stuck on "Verfying"I responded to the text from freedom with YES while my freed...
Having trouble sending and receiving texts, especially those with attachments. What is the correct setting for text messages?
I am also not receiving SMS messages from people (including a PM user who just tried). I *did* get my request to transfer from my old service provider (Freedom) and responded yes. I am receiving voice calls.
has anyone else had the issue with the subscription ending a day early and not able to use the phone or internet my plan is set to expire Apr 29th and it is already shut off. any ideas on how to correct this.
Hi there, I switched to public mobile almost a month ago and it's been good but I have not been able to receive verfication/confirmation texts from publicmobile and all other apps. I have restarted/done updates etc but I still can't receive those typ...
Recently I transferred my cell phone # from Fido to Public Mobile. I can make and receive calls , but I can not send or receive messages.
Service was disconnected because of no payment. Visa claims that the payment was made but PM claims that payment was not made. Service still not reconnected. Not sure how to resolve this issue.
Hi:My husband and I just signed up with 2 separate Public plans. Both have unlimited talk and text and 50G data. We have both had trouble calling the other but have no problem calling anyone else. Support told us to reboot and that fixed the problem....
Got this message a long time ago, I screwed up and repurchase a plan right away believing that the promise complimentary Bonus data due to Public's Mobile switching me to the new program. Please fix this. Thank you Public Mobile here, delivering on o...
Can someone send me a link to reach a service agent? Also tell me where I can find it on the site. Thanks.
How to change my email
My son’s cell service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have backed up and updated my phone and cellular service still not working. Tried resetting network setting and same issue.p...
I cannot port my number from Bell (not pre-paid).. on my mobile device I get: Unable to port number, please us a Canadian number! my number is an 819 number and I already being billed.. I am unable to complete the activation, if I cannot activate, ca...
@ Agent why am I still getting a payment taken out for an account that is supposed to be closed
Hey, I am desperately trying to log into my Public account (created in June 2022).I have the email and password but it says that the credentials are incorrect or unknown. Also sending a password reset email doesn't work (not receiving anything anywhe...
What's the data app usage showing:How does the app show my data usage, does it show remaining data or how much has been used each day?Remaining data :Does this mean that there is only the shown days remaining for the rest of the month or was it indic...
First I can't make a call with google Meet. Is this too much for this network and they don't allow it? Second, I try to make a group text and I can only see the texts that come to me. The group cannot see my texts. That's pretty cheesy if they don't ...
I was told they was stopping all the points I earned and offered me free data as way of saying sorry, then I seen they was offering people a free month of service that wasn't happy, so I'm wondering how I get this free month of service, I have wrote ...
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