Community

Unable to receive verification/login issues

Good afternoon. I recently lost my SIM card and I am unable to receive a text/voice message for the verification, (obviously without a SIM) and I will not get the verification code sent via email, which I’ve tried dozens of times. What are my options...

Cancelation

Does anyone know how to contact public mobile to cancel.

phone calls

why doesn't my phone work in the usa  

Unable to Access Public Mobile Account

My phone was recently stolen, so I went to a store that deals with Public Mobile and got a new phone and SIM card. I was instructed to set up the SIM card online. When I tried to log into my account, it said my password was incorrect. I attempted to ...

5G

Have switched to a 5G phone but still keep getting messaging saying I am using a 3G phone. What do I need to do to switch over.  My plan is f a 5G

Call recording

My phone (samsung A53) should support call recording but has no option for that. Is that something that is controlled and supported by Public Mobile?

Lost email and phone number for my account

I need to regain access to my Public Mobile account. I cannot recall my email or phone number that was used to register. please help so I am able to top up my accounf

International collect call - credit card company

Question for those of us who travel and have problems with their credit card. The credit card company typically shows a 'collect call' number. If we chose to dial that number, will we be charged for minutes/roaming for that single call?

I can't activate a new account in the public mobile app.

I purchased a Public Mobile SIM card and tried to activate it on my Galaxy phone. I registered a new account on the Public Mobile website, selected a plan, and completed payment. I downloaded the mobile app and installed it to activate it, but that's...

Can't make payment and now my phone doesn't work

Hello, Just wondering if this is happening to everyone. But the autopay failed to renew my subscription. When I go to pay manually, it just says "Sorry, we're not able to process your payment at this time. Please try again later." and now my phone pl...

Internal vs external subscription rate

My wife wants to join public mobile using my referral. When I look up subscriptions internally , I'm seeing much better rates and data (27$ for 20gb)However when she looks up public mobile she is seeing different rates and data ( 20$ for 1gb) Once sh...

Request to Reset PIN

Hi, I need to reset my pin so I can pay my bill to reactivate my account. I don't have any service right now.   Thanks!

how to update credit card

Add on

I just tried to buy an add on, I’ve paid for it, but the data is not showing up on my profile.

verification

Don't receive sms 6 digit code for start up verification. Resending code doesn't work. No option to use email. Help !

didn't receive 6 digit code

Didnt receive 6 digit code

Unable to Transfer my number to Public Mobile

Hi, my phone number end with 3586 and I am unable to receive text to signin and verify my account.Although I contacted my previous service provider and they added we didn't receive any port out request.I am facing this issue the second time.

Big issue

Just in two days, it shows around 10 GB was used, but usagr history shows even Less then 1GB as one below photo. I just tried not even a whole day just check on YouTube and check the speed of the 5G. Any one have this issue?

Esim

I purchased a new phone and sim card. I'm an existing customer. The site said the esim downloaded. I didn't receive an email with a qr code. 

Can't sign in old account!

I've been using Public Mobile's basic $15 plan for nearly seven years. Since it's no longer available, I can't log in to my account and update my billing card information. As a result, my phone service has been shut down due to unpaid bills. I've con...

esim didn't work and can't access account

HiI'm having hard time getting my daughter a monthly subscription. I signed up and enter my imei to see if ng daughters phone will work with esim. It recognize it so we went for that to save 10$ and she needs a phone ASAP. After completing the subscr...

Mexico coverage

I have the Canada/US/MX plan… has anyone used data/roaming in Zihuatanejo?  I’m only asking as it’s not one of the big ‘Americanized’ areas.. Thanks