Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,My wife is also on Public Mobile and we forgot to pay for her Public Mobile bill. Her service seems to be suspended.We would like to resume her service and want to pay. When I try to log into her account, it sends a code to a number I am not aw...
Since conditional forwarding is broken and PM is blaming it on phone manufacturers instead of their own incompetence, how do we change our voicemail number? And yes I say "their" incompetence because no matter how hard they try to blame my phone or ...
Why is my account automatically debited, but there is no $2 discount?Bella
Good dayWith the data add-ons now expiring, is there anyway to buy add-ons via text (or call.) I've heard that PM had it set up at one point to even change plan type via text.Once every 5-6 months I exceed my plan data allotment a few days before th...
Hi Everyone,I've been a customer with Public Mobile since the beginning so I have my $5 per month loyalty discount, along with a $2 per month subscription discount (I still have no idea what the difference is between a monthly plan and a subscription...
I just activated a line and did number transfer . I receive text message and 5G is working but can't place a call neither receive .Cn someone help ?
I need to cancel my sons account but can’t login as it is asking for a verification code that it texts to his phone. His phone is lost and not accessible to verify. How can I cancel his plan?
Trying to submit can't get the txt to validate account upon loginDo I have to buy a new sim or can someone flip the switch I'm not sure how to process this I have an account I can't access and a sim that's invalid hooked to a new account what should ...
I just got an eSIM and tried to transfer number. But I got a message from Pubic Mobile saying that the transfer failed. They said they were going to contact me soon but I haven’t heard from them since then. Wondering what I should do. Also when tran...
I can’t transfer an eSIM to a new phone. Apparently I need to buy a new eSIM, besides being an absurd money grab. They is no way for an existing account to buy an eSIM. it only gives me options to change my plan to a more expensive plan I tried to c...
I bought 20$ voucher, will it expire with in 30days if I dont add it to my account??
She already changed to PM one month ago. She can not receive any text even a Public mobile verification code. So she can not access the ticket and community post. Please contact me for details.
hello, has any one else experienced double charges for activation ?once on web portal and second time while finishing the activation on mobile app ?
Any suggestions as to what I can do.i get the emails but not the texts.i can place outgoing calls and can send text messages and receive them but I can’t receive phone calls because I haven’t confirmed my number … because I haven’t received Public mo...
I'm puzzled to what happened here. I have a canadian model Galaxy S20 FE 5G which somehow lost it's 5G band after I switched the SIM card to PM. I've used this phone with 2 different service providers' SIMs and always had the 5G option in network se...
Hello, I'm from QC, I'm trying to change my subscription for this one :But it doesn't seem available in QC only in ON, why that?
Hello,Trying to activate a new number. After payment, on my mobile app getting message to contact support as acivation is having issue.
I ran out of data early with 4 days before my billing date , can I request an early renewal?
I have a few problems.I cant submit a ticket as I always get a white screen that never loads.I have the PM app and I cant go to my account because when I do it just gives me a blank white screen. The my rewards button gives the same.So I figure I ...
I cannot receive the access code via text to access my account.
@CS_AgentI signed up with a referral code but I didn’t get the one time bill credit yet. Is there a time line to get it? thank you
If I change plans with public, am I automatically signed up for points or can I still keep my rewards and not do points? From what I hear, points isn't worth it? And it's best to just keep your rewards you have? Thanks!
Can call anyone except one phone number, my wife's, so it is a big problem.
Hey, I was wondering if it's worth it to sign up for the points thing? I'm already saving $8 dollars on my account, and it says it'll wipe points, but I'm wondering if anyone has done it and is it worth it? Thanks so much!
I no longer need the service from Public Mobile, and would like to cancel my service. How do I do this online?
Since PM has no service outside of CAN/US and most organizations reject VOIP numbers for 2FA codes via text/call, does anyone know if it's possible to set up call forwarding to a VOIP like Fongo and have codes sent via 2FA call so I can receive it on...
My account is no longer receiving notifications from public mobile texted to my device (eg texts notifying me of data usage etc). I am unable to submit a ticket (repeating 404 error) or to contact @CS_Agent (as prompted by the chat bot as @CS_Agent i...
Hi do I keep my $2 off loyalty + $2 off auto-pay if I change from the $15 per month plan to the $39 ($34 by paying 3 months) bringing it down to $30 per month? Thanks!Max
@CS_Agent i am getting 7B1 your phone is not activated on the network. I just put sim card from my flip phone to an old iphone 6. It can recieve calls, and send receive messages. Please activate.
I lost the old SIM before full activation of my public line, the old company created a shortcut , so no need to their approval any more, but I need the request to be sent again
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