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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2265 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34260 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45932 Views
  • 182 replies
  • 30 Bravos

Why the loyalty 1 $ are not applied ?

Been with PM for 5 years or so.I am on the basic 3g paying 11$. But now I am paying the full price ?I don't care about the other perks buy how come loyalty is erased like that ?Also, I've received their **bleep**ty 5gb with expiration on it. But in b...

Crisss by Great Neighbour / Super Voisin
  • 833 Views
  • 7 replies
  • 1 Bravos

New reward does not show the old reward $

As of this moment, my account shows I have $9 reward ($2 pre-authorized payment, $3 loyalty and $4 refer a friend). Since I have now been transitioned to the new reward program, I do not see a conversion of my $9 to public points. I also do not see a...

Nas2 by Good Citizen / Bon Citoyen
  • 709 Views
  • 6 replies
  • 0 Bravos

Resolved! stop subscription for over 3 months

Hello, I will take my vacation for 3 months out of country, I would like to know if I stop subscription for over 3 months, will I lost my phone number? can I active my subscription after vacation? Thanks,   

Nancy2022 by Great Neighbour / Super Voisin
  • 795 Views
  • 4 replies
  • 0 Bravos

Paid twice

HelloMay 3rd, I changed my plan and paid 34$ for new plan. However I already purchased and paid 53$ at April 27 for 30 days. I would like to get my money back for last 23 days.

Ken25 by Great Neighbour / Super Voisin
  • 343 Views
  • 2 replies
  • 0 Bravos

Help

When I logged where in community I can find Click My Profile.Click the Subscriptions & Notifications tabChange your settings and click Save Changes.

LadyE by Good Citizen / Bon Citoyen
  • 361 Views
  • 1 replies
  • 0 Bravos

US Roaming in Alaska

In May of last year when I went to Alaska the US roaming plan didn't work for me, since T-Mobile doesn't have coverage there.  Has PM partnered with AT&T to bring roaming to Alaska?  Anyone have roaming success recently?

Mechajerm1 by Great Neighbour / Super Voisin
  • 1448 Views
  • 11 replies
  • 0 Bravos

Billing

Wanted to upgrade subscription, credit card was billed, subscription monthly term changed but still shows i’m on old plan.help?  

Resolved! SIM card in Quebec

Where I can get a SIM card in Quebec ?only way will be to order on line and take few days to get ?

Abeille_2024 by Great Neighbour / Super Voisin
  • 558 Views
  • 4 replies
  • 0 Bravos

transfer number from koodo

I am not capable transfer number from koodo my koodo number 438xxxxxxxx my name lra nikolaevaAddress 2-xxxxx IMEI xxxxxxxx simxxxxxxxxxxxx visa ending 1023 

025025ira by Great Neighbour / Super Voisin
  • 266 Views
  • 1 replies
  • 0 Bravos

Resolved! US roaming

Purchased US roaming talk and text with data. Worked great the first day I was here but when I woke up this morning I’m only able to send/receive texts. Calls and data are no longer working, still shows as active in my addons. I’ve tried updating APN...

jacobpothier by Great Neighbour / Super Voisin
  • 796 Views
  • 5 replies
  • 0 Bravos

rewards

can i purchase additional data with my rewards points?

tire-man-bill by Great Neighbour / Super Voisin
  • 421 Views
  • 4 replies
  • 0 Bravos

I did not get credit for my old rewards

Hi, I get autopay, loyalty and refer a friend reward each month. This month I did not get the credit, why could that be? How can I activate the credit? 

Thaksachin by Great Neighbour / Super Voisin
  • 542 Views
  • 4 replies
  • 2 Bravos

samsung galaxy s 6 texts

my samsung galaxy s 6 has stopped sending long text messages and pictures.  It will only send very short texts.  Is this a phone problem or is this a data problem with public mobile?  What can I do to fix this?  Thank you

jmflint by Great Neighbour / Super Voisin
  • 469 Views
  • 3 replies
  • 1 Bravos

Text Messaging to an android phone user

Hello,I switched to public mobile a couple of days ago via an eSIM. Everything went perfectly except I get a message failure when I try to text someone who has an android phone. I’m obviously using an iPhone. Can anyone help?

Janet720 by Great Neighbour / Super Voisin
  • 323 Views
  • 1 replies
  • 0 Bravos

Resolved! Sim Card Not Recognized

I just switched my parents over to Public; but ran into issues with one of their phones. The SIM he received is showing as not registered on the network; and he isn’t able to connect to Public. We did the number transfer with his old SIM Card (Telus)...

SmallTown by Great Neighbour / Super Voisin
  • 537 Views
  • 3 replies
  • 0 Bravos

Failed to port number day 4..

Hi allso i came from virgin mobilei typed yes for transffering over to Publicafter a day i went to buy the sim card and put it in. Didnt work. Agent said they refreshed the system and everything. I just put the old virgin sim card back in. Still no t...

xiaoyen by Great Neighbour / Super Voisin
  • 470 Views
  • 3 replies
  • 0 Bravos

account

how could i find my account n

krsl by Great Neighbour / Super Voisin
  • 347 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription change

Hello, I now have a 25$ plan good in Canada. I am going to the US for a few days. If I change to the 34$ plan which includes 50GB Canada/US, will I be able to change back to my 25$ plan when I come back ?Thank you.

NatQc by Good Citizen / Bon Citoyen
  • 556 Views
  • 4 replies
  • 0 Bravos

My phone isn't working

It been 2 weeks I tried to Port a number from Fongo to Public Mobile and it not working. I need a number as I can't text or call and this is taking to long. Can we cancel porting and put a number on my account. I even tried to change my number as it ...

Isabelle292 by Great Neighbour / Super Voisin
  • 254 Views
  • 1 replies
  • 0 Bravos

Hello

My activation is locked I recently got my phone to unlock by bell over the air this is what it says it says this "SIM not supported. The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activ...

Resolved! How to switch from a 30day plan to a 90day plan

HelloI am unable to change my 30 day plan to a 90 day plan to take advantage of the recent promo I saw somewhere. I want to keep the same plan $34 CAD/US plan but hoping to save a bit more with a 90 day plan. 

Fh859 by Great Neighbour / Super Voisin
  • 579 Views
  • 3 replies
  • 0 Bravos

Unable to Access Account

Hey there, I did a port out from my old carrier to PM yesterday on an eSIM. I created the account but unfortunately when I try to login using either the web portal or the app, I get "Forbidden A1" message or I am stuck at login loop. Also, outgoing c...

Anil7 by Great Neighbour / Super Voisin
  • 409 Views
  • 3 replies
  • 0 Bravos
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