6 digit code not working

[Lulusmom]

Hi, I am a new subscriber but cannot complete the setup process. I opened a new account and downloaded the Public Mobile app. After receiving the 6-digit confirmation via email to confirm my identity, it says CODE INCORRECT. I tried to clear my phone browser's cache, restart my phone, request new codes, but nothing works. Please advise. Thanks!

[hTideGnow · Accepted solution]

hi @Lulusmom 

so, you are trying to use the PM app to complete the activation but unable to login ?

you will need PM support agent to check and help,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage