Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Title says it all. If everyone on old legacy rewards does an immediate plan change before May 1st. Will PM honor their old rewards?
I have money in my account but for some reasons by subscription ended and when I try to pay it doesn’t work it’s says “can not process at this this time” what does it mean!!!
Hello,I have $8 reward, and it's deducted from my payment, every month, this month they did not decuted from my monthly bill, I do not know why.
I haven't been able to receive pictures or videos or even send them for awhile now can anyone assist me
Current Plan: 15GB @ 4G / 30 Day / Unlimited Canada Talk / Unlimited International Text ($40)I have 6 GB of Bonus (no expiry) Data - and 240 GB of Data to expire in 100 daysAlso 1500 Minutes of International LD Bonus Minutes (no expiry)Pretty sure ...
How is this error corrected?I have calling time left I have data available.Does not connect to the Public network???
Look up USER - BlackSky - That is me.When I logged in - It asked me for an Nickname - I type that in - Says "Already in Use"Yes - By me !How do I log into it ?? It goes back 6 or 7 years...
Ok, so, I have tested the calling and that works. I have tested the texting and that works. The phone is currently on WIFI as my CELLULAR DATA is NOT working. HELP!
How can I get notified next time PM has the canada-us talk and data plan promotion available to existing customers?
Was browsing through PM’s plans and saw they got rid of 3G plans. Also looks like the cheapest plan got an upgrade. Data add ons with 4G speed and unlimited calling. Pretty good considering the big 3 still offer unlimited calling for $30+
A couple of days ago I was in Phoenix, and both voice and data were working just fine, including texts. Now in Sedona, and data & texts are still fine, but I cannot make a voice call. Every time I try the call starts then immediately hangs up.I've tr...
Has anyone done this recently? I'm wondering if I can port out and back in same day, or next day to take advantage of new customer offers.
For proof of address, I really need my phone bill to be mailed physically.Is this possible? It's very important.Please and thank you.
Hii have a 7-year-old public mobile sim card, it has never been activated. can it be used to set up a new account? I know at the time it was only 3g and now there is 4g and 5g, so should it work?
Hi, I currently have my number with Koodo and it's a physical sim card. Now I want to switch to Public Mobile's esim card. What steps should I follow to change my physical one to esim and keep the same number carry on with me? When I proceed to payme...
Please how do I speak with an agent?
I opened an account picked my plan and paid. I asked to have my old number transferred. My number is associated with Magic Jack right now which does not receive texts. I have recreated my account three times and it still wants to send a code number v...
The loyalty bonus data email states "1 The data bonus will expire if your account becomes inactive or if you switch to an incompatible or lower-value plan"I'm currently on the $34 CAN-US plan with 50GB. If I switch to the $75 for 60GB 90 day plan wil...
I wanted to top up one of my accounts ,First they said they could do it for me,then i got a different person who messaged me back telling me i could do it and the way they told me didnt exist on pc so i messaged them back to now get a 3rd person who ...
My account shows my plan will renew on May 8th for $16.80. But with the new bad rewards plan kicking in sometime in May, do you think it will renew at the good old plan for the last time or at the bad new rewards plan?
Myself and friends/family have been with PM for years never had an issue with dropped calls but this week we're all experiencing them... what's going on?
Hey Community, Does this plan mean that they are now offering calls only? No data?https://subscribe.publicmobile.ca/en/ab/activation/plans/unlimitedtalk&text I couldn't see the same plan that currently has 250 MB and 100 outgoing minutes. So, does ...
Hello!I am away for a month, so will be pausing my plan by unsubscribing while I'm away.1. When I return, can I resubscribe to my current plan (35$/month for 50gigs)? Or will I have to find a new plan to subscribe to?2. Will I keep my rewards when I ...
Hello community, i recently ported my number to The Public Mobile Network, and after this i am not getting my OTPs anymore. Its been 2 days since my number is ported and i have installed esim. I do not have the physical sim card. Do you think is this...
I have been having dropped calls recently, but today i have noticed i am actually losing cell reception for a split second and then it comes back. So if i was calling via whatsapp, i still get a dropped call. What is causing the cell reception to d...
I recieved a text saying that I am being moved to a new points program. It says to log into my account to figure out what my next payment will be yet I can see no information about this in my account. I assume I'm paying more but no idea how much.
Hi,I'm going to Europe first time with my phone on PM. Will data roaming work there?
I am finding that I am in the middle of a phone call and it suddenly disconnects. This has happened for several days now at different times. How do ifix this issue>
Hello, I am unable to send pictures or voice notes or GIFs, etc. via text message. I can send via iMessage only. When I try to send a picture via text message for example, a message pops up on my phone saying "Cannot Send Message: MMS Messaging need...
Hi, i joined Public Mobile in March 2024 and every time i am on a call it DROPS.Please help how to fix this issue.
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