Community

same email address used for 2 sim accounts

i signed up for a second phone sim on the same email account.  i did not know this was a no no.  mow i am stuck at the set up screen for the new sim card and can not access the account for the original sim card..  and am getting lots of grief for too...

being charged for 2 SIM cards I didn't receive

how can I be charged for something I didn't get or even complete the order for? edited by computergeek541:  changed category label as this discussion isn't related to Community

i want to cancel the subscription i cant transfer my phone number

Re: Error "not able to process this request" Updating Payment Card

Still an issue 8 months later.  Tring to figure it out.

activating a new sim

hi need some info as to how to activate a new sim card. i placed my account on hold cause i thought i lost my phone but it turns out my phone was bujrried in a mud slide and not reachable. so i ordererd a new phone and a new sim card via amazon. now ...

I never received a confirmation email with the QR code for the new esim - where else do i find it?

I just got a new phone and needed to purchase a new esim to do the transfer (i'm an existing public mobile customer). But when i purchased the new esim, i didn't receive a confirmation email with the qr code. Where else can i find it or what do i do?...

Porting, changing, reducing lines

Hi. I have 3 mobile plans. ie. 604-111-1111 it runs as our land line. Have very few add ons. Usage is the most. 222-222-1372 runs as a Mobile number. Has lots of add ons.  Get a little use. 333-333-3333 runs as a Mobile number. Has lots of add ons.  ...

How do I disable voicemail completely?

I have been trying to disable my voicemail for so long, I got these instructions from the service person:To deactivate the voicemail please follow the steps in your online account: Go to the Price Plans and ServicesSelect ServicesSelect Advanced Edit...

New eSIM

I activated my eSIM on the wrong iPhone I deleted the sim from the phone, tried the QR code on the correct phone and it didn’t go through where do I go from here, please only straight forward answer I’m tired of going back and forth. 

Paying a bill

How do I pay my bill?

SIM CARD NOT RECEIVE YET

Hello Team,I enrolled and payed for cellphone on August 8th and have not received the SIM Card yet.Please let me know how long does it take and what the status isThank you

HELP! How to get support from an agent

Hello all,I just installed an eSIM.  My account is active but I am not getting the 6 digit code via text message.  So that means I cannot access my access to ask for help as it needs the 6 code from the email and the 6 code from the phone.  How do I ...

Added vouchers

I added 2 25 $ vouchers that I had bought when I tried adding them fbey said not valid but I had purchased them didn't even leave the store as I bought a 10$ voucher and a 25$ voucher 10$ one added to funds the 25$ one didn't not valid  .bought anoth...

Unsubscribe after one month

I started my cycle on July 15th and unsubscribed on Aug 15th. Why am I getting charged for the new cycle? How do I get my refund?

More plan options available

FYI...Surprise!I was able to see more options for changing my plan when I went into my Public Mobile Account.I chose subscriptions and add-ons, then clicked on "change subscription"Enjoy!   

Phone dead says battery charged

Phone is dead but it says battery 100 percent 

My replies are being automatically rejected

Not sure why, but all of a sudden, every time I reply to a thread, my posts are not showing up. I've asked CS_Agent for an explanation, but wondering if anyone else knows why this might be happening. All of my posts are Pro-PM, do not include any sol...

Re: Release Phone Number for transfer

Same issue here. Clearly Public Mobile is making the process harder than it should be. I went through the 2FA process, had the transfer authorized 2 days ago. Yet, Public Mobile keep denying the transfer by account number and IMEI. If Public Mobile d...

Don't want to loose my number

Can I put same esim to new phone, I can't loose my same number

shipping sim card

I want to buy a sim card shipping to home, but after filling my address, the shipping button still inactive. Do you deliver the card to home?

Personal Hospot

Hi, before i was able to use hospot by enter password to my laptop when the internet is down. But these days, it shows hotspot connected but no network on my lap. Is this because of Public Mobile? Does public mobile still allow personal hospot? Any s...

Can’t get on 5G

Hi.. I have an iPhone 11 and its software is up to date. I pay for the 5G plan but only have 3G or LTE as an option… why can’t I get on 5G? 

Overcharged

Hi I have discontinued my subscription this month on the day renewal. But I was still charged for the month. Please refund. Thank you 

No Wifi connection to Public Mobile can't use WhatsApp

This problem happened yesterday, I can't sign in to Public Mobile and use WhatsApp because no connection. I was sent 5 reasons that this could be the problem and NONE are valid.   My internet works with TV but not my phone.

$57 9GB plan

In my self serve there is a 9GB plan for $57 per month, is it supposed to be there or is that one of the self-serve issues that have been going on?

Estimated Amount Due

Hello, I need you to check my Estimated Amount Due, I think there is some mistake in my account. Thank you