Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
A Public mobile client since 2021, I changed my number and updated the online profile in August. When trying to access my account online, Public states it sends the 6 digit security code to my old number. That number is no longer in "profile". ...
Why are no holiday gifts like 2GB of data and 500 international minutes last year?In particular, international minutes, which are always given away for free, are sold by Public Mobile at extremely high prices.
My account has been locked out since October. I cannot get extra minutes or data when I need them, or terminate the service. None of the solutions posted have worked. I have contacted several customer service agents, and they have not been helpful.....
Existing customer any specials on phone plans
With a Moto G7 Play, trying to make calls in the USA. Re-booted after the flight landed, can use data and text but when I try to make a call I immediately get the message "Call ended". Can receive texts but cannot receive calls. On LTE OK. Any ideas?...
I received a sim card. I tried to activate it but it didnt work. Now i changed my mind I would like to cancel the account
I’ve been with Public Mobile for 2 1/2 days and I just realized I am not getting text and calls from android devices. I restarted the phone and still no luck. I’m using an iPhone 11.
SIM card not received since 3 weeks
I am using 3G speed network. It sucks when I was using GPS. I needed to take a long time for loading.
Hi there, my plan is 3G speed $25. I would like to change to 4G $24 3GB I see online.However when I tried to do from my account the plan I want to change won't come up.I reached out the chat , the agent told me to reach out customer support they onl...
how to cancel an account which hasnt been activated
Wondering why alot ofy texts buffer and don't send?
Hello, I did plan changes today, by mistake I selected 'change now' than 'change plan at renewal'. I did it for two accounts and both plans just got renewed. Can I reverse this change or someone can assist to set changes on renewal.
Hello thereI need some help. I want to transfer my existing number to another older phone. The sim cards were different in size so I purchased a new one from PM to fit. When I installed it I get two messages. On ask me for a network unlocking pin. Th...
Previously, my phone's text and call services were not working. I attempted to restart by deleting the eSIM, but then I realized that I couldn't add it back.Later, I purchased a new eSIM with the same account yesterday, but I couldn't add it to my ph...
My account has been suspended, but every time I try to update my billing information to pay, It says that it cannot process my request and to try again later. But I have been trying for a day now.
I am in Pakistan and I have a public mobile sim. I need to receive a text message to access to a few systems. How can I do it?
What is the difference?
Has anyone else had a 3-way calling issue? I've had an issue and it's never been resolved. Yes, I reported it. It will work for about 2 to 3 minutes and then it drops the third caller.
Hello! I’m going into the states from Canada in a few days, and was planning on purchasing the US add on bundle. As I was looking at the disclaimer section when purchasing, I noticed it said that any promotions will be invalid when this add on is pur...
I just wanna know if i wanna switch to my old rewards program if its possible?. Please guide Thanks
I have not received my order for sim card after one month of ordering.My credit card is charged, but I did not receive my sim order, the tracking page says that the order is confirmed, but no tracking number.
I switched on December 19 to an other carrier and Today, December 23, My card was charged on auto-pay by PM. My account is #xxxxxxxx, I think.Edit by Dunkman: removed personal information
I had 2 different phone numbers with Public, I just moved one to Freedom, now when I click on "My Account" with Public there does not seem to be anything showing up. How do I now access the info regarding the number that is still with Public Mobile? ...
Hi - I have been using data since Jan and recently it stopped working. I even changed subscription to increase data allowance. The phone shows 302220, APN reset to default Telus ISP. Please help. Thanks.
I've been a long time customer of Public Mobile but recently I had to get a new phone, leaving me not much choice but to leave the carrier. At the time, I was on Public Mobile's $109 for 90 days plan which I barely used (Dec 6 was when they charged m...
i am a koodo customer and yesterday i bought a public mobile sim card, i anwsered all the questions for switching over and tried to do the phone number transfer. this morning with my new sim card in my phone from public mobile it says i'm not registe...
Hi,If I have a 90 plan and I cancel to switch to a 30 day plan, would that get pro-rated to credit me the difference?
I paid my phone bill for January and it says the money is in my account, but the phone is still not working?What do I do now?
I can't pull up mms picture someone has sent me
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