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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

referrals problem

Hello! I am very disappointed with the PB referral program. On Saturday, August 9, 2025, I tried to register a friend in PB as a new customer, and guess what? I opened a file in her name and tried to take a $ 20 plan. For 3-4 hours there were message...

My Account

Why can't I see info under "My Account"?When I clicked on it it open another window asking me to login and nothing happened after I logged in.

Porting Issue – SMS Not Working After Transfer from Fizz

Hello, I recently ported my phone number from Fizz to Public Mobile. I received a message from Public stating that my transfer failed due to an incorrect account number. However, I am certain I entered the correct account details. I created a support...

Any know how to make the data start working again after replacing a sim card?

I bought replacement physical sim card because the puk code was entered incorrectly 10 times and permanently disabled the previous one, I have installed the new card and transferred about a week ago and when I turn my data on the system prompts a not...

Can/USA plan

I started Can/USA PLAN ON 29 July but cannot call the USA from Canada. Is this how it works?

Re: Can receive calls, but cannot make calls.

I'm can't dial out but can receive calls

need help

hey guys i was unable to find my account number. the thing is that registered email when i opened it showing othing is there any other way apart from email to login to my account

5G not working

Upgraded to a 5G plan because service was so slow on 4G, but at least usable. Now my iPhone 12 never goes off of LTE and the speeds are so slow it’s mostly not even worth having data.Submitted a support ticket over 2 weeks ago and got no response.Wha...

I want to purchase a cell phone plan....

been trying for the past 4 hours...going in circles with usernames and more than appropriate passwords.I am exhausted but wish to obtain this plan so that I can use my new phone.please advise....I am asking for helpcan someone throw me a crumb? xxxx...

Resolved! HotSpot Tethering

Good afternoon. I was curious to know that with our cell phone plans with Public Mobile, do we have HotSpot Tethering?

4 digit number

How do find my 4 digit log in number

Double charge

I have discovered on my CC account that I am being charged twice every month, even though I only have one subscription. How can I investigate this with Public Mobile to receive a refund?

Unable to pay with RBC Visa?

Whats the deal with PM and RBC bank? I am unable to register my RBC Visa card for autopay (and it is the same card I registered for PM services with before their upgrades, yes, very long term customer). I have a ticked open for more than 2 years now ...

Transferring E sim to a new device.

How can I transfer E sim to a new device, since my last phone died on me overnight and cant recharge?

Not able to receive text or call

Hi, I have ported my number from Rogers and am now not able to receive text or call.

Data renewal

My monthly plan renewed today, but my data did not and the same thing happened last month. Am I missing something?

Incorrect Address on Invoice

I updated my address on Profile, but the second line of my old address remains on my invoice. My new address correctly shows up in the first line of invoice. How do I get that incorrect address removed from the invoice?

Resolved! Plan cycle reset after sim change

HiI lost my phone and had to get a new sim as replacement. Changed the sim on my account to this new one and now my plan cycle is reset even though I still have about 2 weeks left.Would really love some assistance with this.Thanks!

ANNOYED

I AM SO SICK OF RUNNING AROUND TRYING TO TALK TO SOMEONE. I had to update my payment so I did. Well now my son’s phone doesn’t work. At this point I just want a refund. This is ridiculous.

Credit card Payment failure

I am trying to pay the plan fee with my US Visa card but it always fails. I do not want to get another card. What is the solution edited by computergeek541: changed category labels as this discussion isn't related to discussion about how to use the C...

Sending pictures with text messages

I have a new phone( CMF Nothing ) and now I cant send pictures in text messages. Old phone was a LG8X.

Resolved! Transferring from Fido to Public Mobile - why am I asked to keep two sims?

I just transferred from Fido to Public Mobile and used the app to get a PM eSim. My Fido physicl Sim is still in my phone.I'm confused as to why my Android phone is asking which Sim I want to use for what and which Sim I want as my primary Sim - I th...

Resolved! Voice over internet

Checked IMEI on public mobile says phone should work but all I ever get is Oops! We have encountered an error.Wi-Fi calling setup is currently unavailable. Please try again later.

HELP - Sim card outside Canada - Cannot receive 6-digit code on phone

I bought a SIM card for my mom during her visit in Canada. She took it back to her homecountry and we didn't cancel the subscriptionI'm trying to access her account but I get to the final step and it says we're going to receive a 6-digit code in a te...

Urgent unable to receive or make calls

I am setup for autopay it says balance due but when I try to pay on the phone or through my public account the payment doesn’t go through says unable to process payment kindly activate my account asap I even tried with a different card and i have no...

no servise in USA

Combined duplicate threads

Why no service outside Quebec?

HiI have the simplest plan 15$ 100 outgoing mins conada wide and unlimited incoming and text. Last week my son went to Ontario and the phone told him emergency calls only no service. We have an artfone but that shouldnt matter. Why cant he call outs...

usa add on plan

I add on USA rooming fotr15 days yesterday but there is no service in USA or data I pay 30 $ plus tax for 10 dyes talk and SMS and 3GB datai need to fix this problem today thanks

Resolved! Activating without an app

I'm currently in the process of starting up Public Mobile subscriptions for my kids. I would prefer not to download the app on their phones since I don't want them to be able to buy extra data, etc. on my credit card. Is there a way to activate the S...

Going in circles

Just downloaded the app, set up the account, downloaded the esim and did the landline transfer. The esim load failed as well as adding the number to my iphone. To get back into my account it wants to confirm my identity by sending a text to the numbe...

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