Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Currently on Canada only plan, 20 GB a month @$34.00. I want to switch to the Canada/ US 50 GB @$34.00. Why is this only for new customers and not available for people who have been with public mobile for almost 10 years? Why no customer loyalty?
I need an agent to resend another porting request to my provider as I failed to response within 90 minutes time frame.
I am having trouble navigating the differences between the promo plans available today on the Public Mobile Home page, which includes: $40 Canada US unlimited minutes in canada and USA and 75GB data within Canada and the USA at 5G, and the upgrade op...
I just opened a new account with public problem is I had to take temporary number and the transfer my old number. When I set up the account I had installed a public SIM. Card. Problem I have now is the SIM card has recorder my old number and the eSI...
I wanted to change my credit card (old one was blocked by the bank as it was compromised). The system simply gives me an error and it says to try again later. Attempted with different credit cards - the same result. Very frustrating. I'm locked out o...
fix my credit card problem ..after 2 days of trying to sumbmit a ticket.
I would like to switch my current Canada only plan(50G/$34) to Canada / US(50G/ $34) . Not finding options to be able to.do so??
I recently subscribed to the $34 50GB US/Canada plan but when I go to My Account - Subscriptions & Add-Ons it says "50GB Data at 5G Speed" and doesn't mention US specifically. I just want to confirm that I have the correct plan but I can't find any a...
i'm helping my friend activate a new account. we've successfully ported the number onto a esim but the questions is how can you activate the esim on his phone? when we select +esim in setting it's asking for a QR code.
Hi all, I'm currently on the $50 40gb Can - US data plan. I'm looking at the $40 75gb Can-Us plan currently offered. When I am not logged in, the 75gb plan says it is Can-US data. When I log in and go to change subscription, it only says Can-US u...
I did the payment, down the app and when activation they said my phone cant use eSIM. What can I do now. I can't contact to any agent to get the refund. I call and no one answer. Please do refund. Thank you.
If I switch to points can I use points automatically to reduce my bill every month without me having to log in?.Or do I have to log in every month and apply my points?Does anybody regret switching to points? There's some things I like like being able...
I set up a new PM account for my Aunt. We thought it was all done porting over etc, texting on it fine yesterday. But today can't text on it...messages look like they have sent ok, but aren't received by her friends. and others have texted my aunt...
@CS_Agent Please help. Not recieving txt or calls. Tried suggestions and nothing changed.
Hi there! I have a question. Does Public Mobile has calling history?
The reason is somehow it's not the plan that they wanted. It says the plan is fifty gigabytes of 5g data for $34. I wanted the 75 gigabytes of 5g data for $40. When i had signed up i had said no i didn't need a SIM card but I actually need a sIm card...
Hi, cannot receive text or talk, but can send text and make calls. Tried restarting phone, reseating SIM, airplane on/off, and so far nothing has helped.
Hi there, Would it be possible to switch to this plan? Freedom offers the same, but I'd rather stay with public mobile.
Hi all,I ported my number from Fido to Public and it's been working, I'm able to make and receive calls and texts.However on Fido's side my plan still isn't cancelled. I spoke with fido and they said that the port request timed out and that I didn't ...
Hi everyone, Apologies if this might have been asked, link to a post if needed. Just subscribed to PM today with ESIM, now if I decide to upgrade to a new phone, am I able to request for a new ESIM in My account page? What is the process of moving th...
I have family in the US. If I subscribe to this plan would they pay long distance to call me? Or would the calls be exempt from long distance? Thanks in advance.
How do I upload a power of attorney to be able to port a number
How can I negotiate my subscription plan , I am presently on 15G for 40 dollars , I’d like to keep the 15G but reduce the 40 dollars I pay . I don’t necessarily need more data
Hi. I was trying to transfer my number to PM from Fido but I did not reply to the Fido text within 90 minutes. Fido says I need to reach out to PM to reinitiate the text.
can i use my canadian cell number in europe and what are the costs?
Having trouble getting my service activated
Just at attached credit card to account. How long before payment goes through?Billing date
I've been with PM for many years, and have not ported my number. Never had a problem until today. I have been unable to receive texts and calls, but am able to send texts and make outgoing calls. I have opened a ticket for the issue but have not hear...
I’m having an issue transferring my bell number to public mobile. I never received the text from bell so called them and the manually approved the transfer. Right now I can call and text out but I’m not receiving calls or text. The number in questi...
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