Community

Invoice

I was told by the community member I'd receive an invoice within 20 business days. It's now been more than 30 business days. Why is it so difficult to get an invoice? Please help.

Subscription error

My subscription won’t activate. I paid and I registered my sim, picked my number but it says subscription error and it’s locked to that screen on the app. 

Subscription

How much time do I have to cancel a subscription! I received my SIM card but I did not activate it yet.

Unable to send SMS after port

@CS_Agent I have directly messaged customer service yesterday but no answer yet. I submitted a port request yesterday to move from Bell to PM. I didn't get the SMS from bell asking for permission until this morning. I responded yes. That was about an...

cant send or receive txt messages

i done eveything right, i have an android, i replied yes to my old carrier and i can call out and recieve calls but not txting. please help this is really getting to me as its almost 2 weeks now with no help from customer service, also is there a pho...

Account Link to Temporary Number

My Public Mobile account is linked to my temporary number, which I no longer have since my account was transferred to the number I originally had, so now I can't log in. How can I reach customer support without logging in?

transfer phone number doesn't work

I transferred my phone number to public mobile yester night about 8pm. I paid for my plane and I downloaded app and  opened my account and I could log in. I put SIM card into my phone. It showed "public mobile". I thought everything was ok. But tonig...

I transferred over from Rogers to Public Mobile and I cannot send/receive text

Hello, My family recently switched over from Rogers to Public Mobile, and we all can call each other and use data but cannot send/receive any text messages. We have waited over 5 hours already and the issue still persists. We all responded yes for th...

Customer service

How long does it usually take for customer service to get back to you? I sent a message 9 hours ago about my account 

Changing Credit Card info

Does anyone else have a problem actually inputing info into the required boxes on this website? I am trying to change credit card info, I have followed all instructions, but the page is unresponsive, the tabs cannot be selected or highlighted or type...

Activating subscription that is no longer on sale

I have been having some issues activating my subscription. On April 7th I bought a $39 for 60 GB Data within Canada and the US at 5G Speed subscription. I had some issues with the eSIM which I discussed with the Customer Support team. This went back ...

Texting and sending messages

I am unable to send or receive texts since I joined Public Mobile and had my phone number transferred from Bell on April 18.

Unable to text

Is it just me or do you all have an issue sending text messages.  I’ve been with PM two days now and all my text go unsent. What should I do

Invalid transfer number

I have following msg: “invalid phone number. Please enter a Canadian phone number. If you are transferring your Koodo prepaid number, please contact a customer support agent by clicking need help”. I need help. Who do I contact? Didn’t think it would...

Messaging help

I need help me and my wife recently switched from rogers porting our numbers over now we can’t receive messages we can get iMessage but not regular messages and I can put my phone number in the phone settings it won’t save but we receive calls as nor...

Transfer/ Redeem Points

Can I transfer points to a family member who's with public Mobile? Or can I redeem points for cash or gift card?

SMS ISSUE

We switched from freedom to Public.. sms was working fine. and not.working anymore.. its an Iphone that I have. can you please advise.

Recent switch

Switched from Bell two days ago, says I’m activated. No calls. Tried to verify yesterday and kept being sent back to request a code. I have a business to operate. This is ridiculous. Do you actually employ real people? and I don’t really care that th...

CS_Agent Help!

Hi there, I am permanently locked out of the app. Password resets do not work, app is locked to biometrics and that doesn't work. Tried everything 20 times over the course of the last week. Please fully reset my access so I can see and change my paym...

not receiving 6 digit confirmation numbers

I am a new subscriber, not a previous account/number with any other provider with a new SIM card and the 6 digit code is not delivering to my new number so that my account activation can be confirmed.

Can I receive SMS when I am outside of Canada?

Cannot receive or send texts

I’ve recently switched from a company Rodger’s account to PM they sent me a confirmation that I’m able to switch my number but I did not reply within 90 minutes because I did not know it was needed as the text did not say it was needed.I can use data...

Plan question

$25 a month unlimited talk and text, in office detail say only in Quebec?  

No service for three days.

I can’t login, make calls, receive calls, text or anything. The Chat gets me nowhere. I’m in a basic loupe. My sim came I followed the instructions, transferred my number from Telus. Set up an account, then a day later got a text message from 611 say...

sms not work

I transferred phone number from pc mobile. SMS stopped working.

Samsung A52 won't rec or send messages

I've looked thru the previous posts but can't seem to figure this out.  Everything is working since I switched to PM yesterday except for messages won't send or recieve.  Not very techy so if anyone has a step by step approach that would be awesome.