Community

Billing

My Mother in law just got her phone hooked up this month and was charged 3 monthly payment in two days, how do I get this fixed

Activate

How do I activate a new phone

about payment

Hello,I am currently a Public Mobile customer. My service has been suspended due to an unpaid bill. I cannot find my account ID on the website. I tried to recover my email using my phone number, but I did not receive the verification code. Could you ...

Prorate plan

So I just payed off my cellphone bill on August 15, I got a new subscription from you guys on August 17, you guys charged me the whole amount of a new month, that should be prorated, not a whole new month of charges.

Number transfer

So I can call and use the internet after a number transfer but I can’t receive calls nor use texting at all edited by computergeek541: changed category label as this discussion isn't related to Community

Re: E-SIM card

I am unable to install apps until I have an esim installed,  how can I get an esim from the old phone to the new one?

Login impossible

Hello, My phone was lost and my work email is no longer valid I no longer work at that business. I have been paying for a phone number I have not had access to for over a year. There is no way for me to login using the original details as I no longer...

Says I got no more minutes (got an unlimited call subscription)

Hi,I am trying to make important calls today, but I have some numbers that won't connect. It tells me I have used up all my minutes when I am on an unlimited plan...  What do I do to fix it??

cannot connect to data

1800 and 1877 number calling issues

I tried to call several times to local business 1800 numbers and could not go through, and did what Public Mobile advises such as rebooting my phone and still does not work. I submitted a ticket for the issue to have it looked at and fixed hopefully....

voicemail & incoming calls

Can not access my voice mail. Most incoming calls don't come through or show up on my phone.

Title: Issue After Porting from Rogers to Public Mobile – Can’t Receive Calls or Texts

Hello,I switched from Rogers to Public Mobile yesterday. Currently, I can use mobile data without any issues, but I’m unable to receive phone calls or text messages. This is very inconvenient. Could you please advise me on how to resolve this problem...

Website is under repair!

I wanted to ask if the website is down for anyone else? The notice on the pages when I'm logged in says a date from march but it's August... I also urgently need to add data to my plan so I'm stressed and  not sure what is going on.

Subscription not actived

I don't have Antenna for calling and receiving

Dear TeamI don't have Antenna for calling and receiving calls but message and voicemail and data are working.Please check my problem.Best regards 

Puk code

Im trying to find my puk code so i could use my account and its not working i paid for it 

Phone number transfer didn't work - I LOST MY PHONE NUMBER!!!!

I am so frustrated. I decided to transfer over to public mobile from Rogers. I have been with Rogers for ever, and always happy with their customer service but needed a break from the high phone bills. Well, I regret this completely now. I transfered...

cannot move number to another device

My number was linked in to the same account as my daughter's. I cannot complete registration for my account as it says, that sim is in use. My old phone broke, I bought a new one but cannot move my number to a new device. Do not know what to do now

Transferring number problems?

Hi all,Since last Thursday, we transferred my wife's phone to PM from Fido, but we discovered she hasn't been able to send or receive texts and calls to her number are bounced to her Fido voice mail.The last part of the transfer process was texting Y...

Need help locating account and assigning to a new sim

I got the sim and verified my account ownership yesterday so who do I talk to for this?

pre authorized payment visa # change

My visa number for my pre-authorized payment has changed.

ending 3G support?

Need invoice

Hi all,So I had a public mobile sim until last year which got deactivated. However, I need some invoices from 2021-22. How can I get those? After I login to my account, all it shows is to either return to login page or reactivate the number (I don’t ...

My account

Hi,My account is not showing the option for loading funds onto my account. Why is it not working? 

Don't buy a SIM card from The Public Mobile App

I tried to buy another SIM from the phone App to set up another phone plan, but when I tried I only got part way through the process & the App kept spinning, I waited & finally closed it & tried again with no luck. Well 3 weeks later I got my VISA st...

payment

I changed my payment to a new credit card.  Payment is still coming out on old one as well.  What do Ido?