Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried chat and there's 0 consistency with support. I tried signing up for service on July 14th. It seemed easy enough. Register an account, opted in for eSIM, selected a plan, made payment. Stated payment went though. Easy enough.Next was to instal...
Trying to update credit card info but app and website not functioning correctly.On website, only the postal code box allows me to enter data. The app just flips back to log in window after I log in. Total time waster for simplest thing
My iphone just shows SOS now instead of a network signal, and when I log into the public mobile app it just shows a page asking me to select a subscription like I just signed up. I've tried rebooting and resetting the network settings. I subscribed l...
I paid my bill. But still can't make calls need help.
Hello!I would like to obtain a PUK code to unlock my SIM card. Can you please provide? Thank you!
Why is my history not up to date like it usually is? The monthly plan Renewed on July 12th and the history dates back to June 29 and older.
Having trouble transferring a landline number to my cell phone
In recent days I had data usage around 1 am but my mobile phone was in flight mode and I have wifi at home. Could it be something wrong?
My friend as a new user for Public mobile. She used my referral to open account. BUT ,one month past and I didn't see in my reward yet.
Fails to download the eSIM onto a Pixel 3 with an Internet Connection, failed three times, and then when I try to log into my account again Its saying my phone number was activated, and that I need a code to that number to log into my account. But th...
July 15th, 2025Is anyone else having issues with connecting to a mobile network? I cannot make or receive calls. So frustrating. I've exhausted the PM troubleshooting list, but still no connection. Please help as this phone is my primary form of com...
I ran out of data on the 6 or 7th of July, and my subscription was supposed to renew on the 11th, but I decided to renew it ahead on the 8th cause i needed data, but the plan was not renewed, and I was charged again on the 11th. I had some money in f...
Whats going on.Cant make calls, cant send txt, no 5g Nothing is working
Hi, I've lost my SIM card and can’t log into my Self-Serve account due to 2FA being tied to that number.Please help me:1. Change the email address (if needed).2. Transfer my account to a new SIM.
I want to transfer my landline number to my new public mobile account. When I try to sign in to my account, the two factor authentication sends a text to my landline number and when I choose voice message I never receive it. How can I access my accou...
my transfer today was not successful. Speakout told me I need to have public mobile give them my account number and my pin in order for them to transfer my number. I can’t see where I can put my pin in on the request page, it just had space for IMeI ...
I’m planning a vacation to the United States and would like to temporarily upgrade my current mobile plan.Right now, I’m on the basic $15/month plan, but I’m considering switching to the Canada-US plan for $30/month. This plan offers 20GB of data at ...
I refer this new subsrciption plan to my spouse and please advise when I see that reward for referring and when will my spouse see the referring $10 rewards, thanks,
When transferring a landline number, how can I receive a SMS message as that is the only way to confirm the transfer.
my subscription just renewed on July 10 and I would like to upgrade my subscription, do I need to pay in full for the new subscription or can I get pro-rated for the new one,please advise?Thanks,
Yesterday I successfully enabled call forwarding on my Public Mobile line by using the *21*__________# code on my dial pad. My calls began ringing on my second phone. Today I tried to disable call forwading so that my calls would stop going through...
Helping a friend activate a new account. message at Step 6 saying "Subscription Not Activated". I have my Public Mobile account and my email properly set up My credit card has been charged for the subscription plan. Can you help me activate my plan ...
Hello. I am currently a Koodo memberI have their sim in my phone now. I want to Port my number to an e-sim. I heard there were steps forr Koodo users. I have only registered an account on public mobile so far
Hello, does anyone have any ideas, before I drive to BEll shop and just port there.... I am trying to move my landline number to a public mobile talk and text line only (as I am moving and cannot take my number with me on the landline and I have had...
Hii need to change the email on my account. I tried through eversafe, however it keeps giving an error of “failed policy validation”how do I change it?
My cell signal has been awful lately. I live at the south end of Georgian Bay. I can text but having conversations has been awful. Thankfully I still have a landline but my cell phone is my work number. Anyone else having issues?
Hi, I will be going to the US on Jul 17 /25 and returning to Canada on July 21. I would like to know if my current mobile plan covers roaming charges. Thank you,
I don't use this number anymore.It keeps getting paid.I want to stop the number completely. What should I do?Do you not have a customer center number here?My usim is not working already.
Trying to activate my new account. Choose a number and then it tells me there is a problem activating. Payment went through no problem. Support is terrible and can’t get anyone to answer me.
