Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm looking to change my current 5G Canada subscription to a newer Canada & US subscription, but I don't see any call features listed on the new subscription. My current one has call display, voicemail, call waiting, call forwarding and conference c...
My iphone 7 just died! I have an iphone 5 I can use as an emergency until I get a new phone. But it will not accept the sim card as it was previously with another carrier. How can I unlock it-please advise.
Hi there,My bill is due today with the service already suspended when it should of technically remains on until 11.59 pm tonight. Is there any way to resume the service until I top up my account at the store? Thank you a lot
Hello,I need to know what my 4 digit pin is. My account is still on hold and I need my payment processed so I may continue service.
Hello I had information that I used all my data for this month. I topped up yesterday for 16.80$ extra and today the same - and it still doesn't work. Why is that?
Why is it so hard to make a manual payment?Last night I got a text saying my payment didn't go through due to NSF in the account, from my card company.I went to the app to try and pay, cant find the button it only tells me about how I'm subscribed, e...
It's been over a day without phone service. Telus is saying there is a problem with public mobile end for the issues with my phone number not working. Can't make calls or text! At my wit's end on what to do, don't want to lose my phone number
We did a referral an our new account and would not take. Please could you correct for us.
Why is my phone says I have 3G speed and my subscription says I have 5G
How do I pay after the given date
I tried to contact PM service representative but there is no phone number to call and no 611 to call either.Can some one from PM help me with this problem?
i received a message that my subscription has stopped due to failed payment, but when i login i cannot make a payment HELP
I'm having a problem transfering my cell number. When I enter the number is says the number is invalid.
I did not purchase anything And I do not live EDM Visa Debit - Purchase - PUBLIC MOBILE SELF-SER EDM, CA Posted :26 Oct 2024Please direct it to the right people as quick as possible. I think there is fraud going on again
Any one having issue when transfer from fido to public mobile esim 2 days still not able to receive calls and SMS. However data is working bit not sms?
Is there any way to get my referral code before my account is fully activated? I'm waiting for my SIM to be delivered but my wife would like to sign up for an account. We'd like to make sure we don't miss out on the referral bonuses.
I am trying to subscribe but none of my payment methods have been working. Does public not accept transfer wise?
I just signed up for a new service, I was originally inquiring about it, but decided to follow through and sign up not realizing I was doing it on the wrong phone. so now the phone that I intended to sign up on, has no service and I don’t know how to...
Hello all, curious why mt wife and I both have similar iphones and rhe same public mobile plan activated the same day(separate accounts of course thats how they work here) but I have full visual voicemail and she has to call in and check the old fas...
My bill came out 20 October. If I get a new plan today, 27. October, Will I be paying For my older $25 plan and my new $35 plan for the next three weeks? Or will my old plan be prorated?
Hi community, Could i use easy my Data outside CANADA ? Thanke for your time
Hi there, I currently have a 40G plan of which I'm now using about 5% of it each month. I had upgraded to 40G when I was travelling and needed it but now I don't. I can't access any plans that have less than 15G yet I see on the site there are severa...
I have just moved my two SIM cards into a new (for me) iPhone 14 Pro Max. I am in Asia, and my Public Mobile number is now not working to receive SMS messages. It worked fine in my previous iPhone 13 Pro with the same two SIM cards. I must be missing...
not receiving text and can’t log in because of two step authentication
When making calls, I can hear the receiver but they cannot hear me. This is a problem that persists for all my family members with Public Mobile.I have had this problems for months. I have attempted changing phones, Samsung S8 -> Samsung S24 - > IPho...
Hi I put a SIM card in my phone but I have an E-sim I cannot receive calls after I took it out what do I do
As a PM costumer..I want to change my plan. But it seems we as PM costumers only can choose from certain plans offered in our accounts. I want to get the $23/month. But don’t see that one in my offerings. The lowest I can go is $30/month 15gb.
I switched to a US/Canada subscription plan before a trip to the US. I am now in the US and my data/text/calling isn’t working. Any advice?
Hi I just posted this but it was somehow "marked as spam" so I am putting the screenshots here. Also, as I am new to the community, how do you avoid being marked as spam while describing your issues normally?Orignal PostHSPA+LTENR-SA
"I want to add another line—what are my options? Do I qualify for a referral discount? I’ve already bought a SIM card, but now they’re saying there’s a $5 off for new registrations with a SIM card. Does this apply to me, even though I bought the SIM ...
