Sim stopped working out of the blue

[H_C_trucks]

I recently switched my phone provider from a different provider with an Account that was owned by my work to a private account on public mobile. I was previously with public before using the company plan.

today my SIM card stopped working and I’m not sure why. half a month ago is when I switched the account and I only started having issues about two hours ago. I had problems when I was initially making the subscription with whether or not it would be an eSIM or use the public mobile SIM card that I already had and thought that I had figured it out to use the physical SIM card and wasn’t experiencing any problems until today.

has anyone experienced a similar problem?

related to this whenever I try and log into my public mobile account to double check my settings it for some reason thinks that I haven’t completed the subscription process however I have an email in my inbox from half a month ago that states that we did finish the process.

[H_C_trucks]

We have attempted to do both these things with no change. Thanks for trying to help!

[hTideGnow]

hi @H_C_trucks could be a phone issue 

try Reset Network Settings on your phone. (and make sure your old sim  card is removed)

or test your sim card on a other phone 

[Chalupa_Batman]

I have a feeling that for some reason, that number may have gone back to your old provider. Do you still have the old providers SIM card? If so, shut the phone down, install the old providers SIM card and see if it works. If it does, there goes the reason why. 

You can also try a network reset to see if that helps. You can also try your SIM card in another phone to see if that's the problems. If not, then contact a CS Agent to find out why. Also, check your account under the payment section and see if the payment went through or not. Can also dial 611 from the phone to find out.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.