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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22072 Views
  • 181 replies
  • 24 Bravos

Resolved! payment inquiry

hi ! I currently live in Manitoba but my phone number has a Québec regional code. When it comes to my payment subtotal, the taxes are Québec taxes and not Manitoba taxes. Any way to fix this? Thank you!

koolkaro96 by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

Travel Countries that you can daily fee for usage?

Hello, does anyone know if now in 2024 any countries have been added to be able to pay for out of country use. I went to USA and was prompted that I could but interested in Scotland or Brazil.

Scamp by Good Citizen / Bon Citoyen
  • 202 Views
  • 4 replies
  • 0 Bravos

us travel point redemption

I am traveling to the US soon, and I have 75 points. How and when should i redeem them? 

DonaldA by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Caught in loop since Novemer

I signed up in November.  I live remotely so I opted for the eSim.  eSim download fails to download on cell phone.  Now I cannot access my account on my phone or desktop because PM wants to send a code to the new PM phone number (which I don't want a...

Holarchy by Great Neighbour / Super Voisin
  • 136 Views
  • 3 replies
  • 0 Bravos

Three way calls not working

This used to work but i tried doing a three way call, i called the second person, no problem with just two of us in a call (as usual). I added the third person no problem with the adding but the second person could hear me and hear the third person b...

G6a by Good Citizen / Bon Citoyen
  • 116 Views
  • 1 replies
  • 0 Bravos

data usage total is wrong

I have a 50ggb data plan Jan 30 -Feb 29 which says I have used 25.05 gb this billing cycle.The sum of the daily usage statistics comes to about 830 mb.If this continues I will be without data half-way through my billing cycle. The chat to customer se...

dickcombeer1 by Great Neighbour / Super Voisin
  • 101 Views
  • 1 replies
  • 0 Bravos

Ported Number

Hi, I got a new esim card, and  ported a number from a Virgin Mobile account.  Everything works on my end but the previous owners of the number are still being charged - Virgin Mobile is saying PM needs to call them to finalize the port!!???  Anyone ...

Shannon_Olson by Great Neighbour / Super Voisin
  • 190 Views
  • 6 replies
  • 0 Bravos

change plan after paying BUT before activating

Good day all,I signed up for the $15 plan, received the SIM card, but before completing activation, changed my mind and would like to get the $24 4 Gb plan. Since i have not activated yet, how can i do this?Thanks0D

0regonDucks by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 0 Bravos

Voicemail Not Working

I called my voicemail service by dialing 1. I ensured that my greetings is activated. Whenever I dial my own number it goes to a busy signal. When I got someone else to call to see if they hear my voice message greetings and they confirmed it does no...

RGC_jermaine1 by Great Neighbour / Super Voisin
  • 185 Views
  • 6 replies
  • 1 Bravos

No incoming calls

Switched about a month ago and can’t receive incoming calls.please help!

Jnetlee1 by Great Neighbour / Super Voisin
  • 85 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone number change

I am PM customer , and I would like to change phone number, how?

XXH by Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 0 Bravos

ticket submission not working

Hello PM,I tried submitting a ticket online but received an error code.I should have contacted you earlier, but I'm in need of an invoice for all 2023 expenses to file my income taxes. The personal history says I can only access activity for the past...

rssmyth by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos

Invalid SIM card

I am trying to reactivate my older SIM card and it keep saying “invalid SIM card” Can someone please help me reactivate it ?  edited by computergeek541:  changed incorrect category of "community"

Mahek by Great Neighbour / Super Voisin
  • 180 Views
  • 5 replies
  • 1 Bravos

Creating-paying for account-Postal Code issue

Public Mobile correctly completed my address (city, province, postal code)When I try to enter the credit card postal code I receive message along the lines'postal code for card does not match the province'     I have checked and the code match's my a...

Geophysics by Great Neighbour / Super Voisin
  • 71 Views
  • 1 replies
  • 0 Bravos

Call records

Hello. I need to access call history records for Jan-Oct 2022, but am not a Public Mobile customer anymore. Does anyone know how to access this? Thanks!

ZKut by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 1 Bravos

HOW TO GET PM TO ACCEPT MY PAYMENT?

I have been trying for two days to get my payment to go through. I even submitted a ticket with no help! It's my only phone. What can I do? 

ilanna by Good Citizen / Bon Citoyen
  • 79 Views
  • 2 replies
  • 0 Bravos

US Text/Talk/Roam

My first 15 day add-on expired yesterday. I purchased another add-on today. $30 was taken from my Visa, I have a receipt for my purchase yet it's not activated. 

BJ69 by Good Citizen / Bon Citoyen
  • 90 Views
  • 1 replies
  • 0 Bravos

Account stuck in a loop. No access to anything.

Help!!!My account is not able to submit a support ticket or log into the app to manage the subscription.I am infuriated by this problem and not able to reach any support. All my accounts linked to this number are frozen as well and my life is kind of...

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help69 by Great Neighbour / Super Voisin
  • 239 Views
  • 5 replies
  • 0 Bravos

Unfreeze account

Hi my account was frozen for the last couple of months. How do I unfreeze my account/number?

Amar4 by Great Neighbour / Super Voisin
  • 113 Views
  • 3 replies
  • 0 Bravos

Resolved! I just ported over from Rogers and am In limbo

I am on an IPhone 11I changed my number over to public mobile and can call outbound but receiving phone calls does not work. I also can’t send or receive text messages but iMessage works since it’s through the internet. I believe the problem is that ...

Punfucius by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

Paid the fees But no servive

I purchased package for new plan, it shows successful in my profile. But still no service, can't call, can't answer, nothing.  Plz help!

Melodyxu by Great Neighbour / Super Voisin
  • 137 Views
  • 6 replies
  • 0 Bravos

Double charged my account?

Hello I have auto-pay enabled and it's been fine for years. Suddenly I was charged twice. The dates of the charges are January 25th, and the other on the 26th. PLEASE HELP

RohaanS by Great Neighbour / Super Voisin
  • 143 Views
  • 3 replies
  • 0 Bravos

Resolved! $40 60 gb deal

I noticed a boxing week $40 60 gb deal available for me to upgrade to but also another deal similar for $40 50 gb, even though the Boxing Week deal is still up and posted is it still available if I decide to buy it? 

Tranz3 by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 0 Bravos

Resolved! Why am I charged for a reward?

Hello, I just transferred to Public Mobile and was so excited to see Rewards in my account. Clicked the reward once and found it was still available so clicked it again. It now shows a $5 fee for purchased reward. I do not want to be charged. Would y...

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MichaelnMary by Great Neighbour / Super Voisin
  • 276 Views
  • 6 replies
  • 0 Bravos

Fraud

45 have been cut from my account and it says paymemt failed had to buy again and it works now but i want my $45 back!!!!!!!!!!!! 

absc by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 0 Bravos
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