Community

CS_Agent Please Help. Cracked my new phone's screen, and have to transfer e-sim to my old Samsung22

Cracked my new phone's screen, and have to transfer e-sim to my old Samsung 22 Galaxy Pro.  Please help.  It's been a week I've been trying to do this.  No phone.   Please help.  

My Account Data Usage Overview

I am writing to report an error regarding the data usage overview on my account. My account dashboard indicates that I have reached my data limit. However, after downloading and reviewing my detailed usage logs, the total data consumed adds up to onl...

Voicemail not working

I have a Motorola Edge 2024 and I can’t get my voicemail set up since I ported over from Lucky. If I call my phone I can leave a message but can’t find it anywhere afterwards. set up voicemail number is set to my cell number and service is my carrier...

Re: Canada USA plan

Hi, would you please send a step by step process for my dad to use on his Samsung J3 (2018) for when he is driving from Canada to the USA in case the phone doesn't automatically switch over to AT&T or whatever! Thanks so much! 

Cancel Account

I want to cancel my account with public mobile. My name is **** phone number ###-###-####

Change delivery method to pickup

I chose "Delivery" as the delivery method. But it is delaying.Would it be possible to change the delivery method to pickup at Telus store?

Address change won’t populate on search

Unable to change address

Account Issues

So I’m in a bit of a tough spot. I forgot to update my credit card so the payment didn’t go through today. I updated it on the app with a new credit card but it still didn’t take the payment. I tried in the app several times with no luck. I tried doi...

Number port-in

I was a previous Public mobile subscriber and ported out to Koodo…but it’s been 3 weeks and I am looking to return to Public Mobile again to take advantage of the the $40/m prepaid 70GB plan with free eSIM  I get stuck on Step 6 of activation and I g...

How to cancel a subscription.

PIN reset

I would just reset my pin . I never sent it to me PIN reset or change at

Need help now please

I’m sitting at Tim Hortons. I broke my last phone. I can’t get into my account. Please help today would be nice

Port in number from Number Barn

Need help with this port in it’s been more than 24hs and still didn’t get SMS

update credit card

my credit card is expried end of this month, i was try update twice, it is not working. what do i do right now?can you help me?

Validity of top up international minutes

Wanted to check regarding validity of 1000 India minutes top up?

@eSIM transfer

@I lost access to my old email and my old eSIM isn’t attached to a phone, how can I transfer it to my new phone. 

@cs_agent

it says that my account was created, and the payment was taken successfully, but yet for some reason, it said it was unable to complete activating my Sim Card if you're able to help in doing that, I would appreciate it

[Urgent] eSIM activation fails

I just started subscribing a plan with eSIM. While activating the eSIM by following the steps instructed, it shows error message at the end of the installation process, saying eSIM failed to be installed.I tried to submit a ticket in Public Mobile cu...

E sim problems PLZ HELP

Hi, I am having an issue with my eSIM it installs correctly and shows Public Mobile under cellular, but my phone is stuck on SOS and won’t connect  to the network. I’ve already tried resetting network settings, manually selecting Public Mobile  netwo...

Phone not working after trying to switch from Koodo to public mobile

I tried to switch to public mobile from Koodo but my account won’t activate. Any ideas for what I need to do? I went through the whole activation process and my Koodo account is inactive. 

Re: transfer from kini mobile

Hi, sorry for opening up a old thread but I am currently trying to port my number out from Kini however there is no accout number provided. How did you manage to port your number to Public?

Re: my phone locked . and i need PUK code. can you send me PUK code by email. please...

I forgot my pin number and need to reset it. Please send PUK code

Is anyone else paying more for their plan this month than last month?

Last month, the bill was $25.99 and this month it's $28.25.  Can Public Mobile randomly increase their prices whenever ..  ?   edited by computergeek541: changed category (discussion isn't related to Community)

Friend lost sim card in europe

Friend of mine lost his physical SIM card on his international trips. What to do if someone lost access to 2FA text and email code? How can I get access of PM account?your help will be much appreciated.

Plan

My plan was suppose to auto renew as per usual on April 7th,however it didn't,so I made a payment through 611 as I don't have online access ...the money is on the account but no option to pick a plan,and my previous plan seems to have been removed fr...

New to PM - Unable to get EverSafe ID via text to activate SIM

Public Mobile keeps sending me an EverSafe ID code via text to a non-working tel number instead of my email.I made a mistake while setting my account to transfer my old tel# to my public mobile SIM, which is currently not in service. I tried everythi...

Pro rated

I have 2 numbers but one number I have ported to other network. How can I get  refund or transfer to other number ? basically pro rated charges.  Do I need to call or inform someone?