Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don't understand why your billing date always different. Pls explain. When I start billing date is Aug. 28,2020 and up to now under the same month charging one is 3/8/25 and one is 2/9/25.
On Sept 2, 2025 I tried to join a Zoom meeting while out, and it failed to connect. On fact the whole zoom app seems to not work anymore, except if I join the meeting while on WiFI, then go out?!All other apps still work: Teams, Google Meet etc...On...
I just updated my credit card payment in which payment was due today but still can’t make or receive any calls! Does it take a while for the payment to be applied to my subscription?
The eSim will not work on my phone to activate my subscription. How do I get rid of the eSim, as I have a Sim card I purchased for this phone?
I've tried various times, incognito mode, various browsers and even mobile phone but nothing is working. I keep the getting the same message 'notAbleToProcessRequest'. Any suggesstions?
Hi, I purchased a data add-on but it’s not working. My plan expired, I added the add-on, rebooted the phone, but there’s still no service. Can you help activate it or check what’s wrong?
My plan says international texting is included, but does that mean texting to Europe from Canada is covered or is texting while I'm in Europe within Europe is covered?
Hi! I'm currently with a Virgin plus and I want to switch to Public Mobile. Also I want to keep my number. I'm wonder if it's possible and how can I switch the carrier. Thank you
My PublicMobile transactions have been getting declined since my card was renewed. I have updated the new card details in my payment details, but since then my monthly phone plan subscription payments have been getting declined. It was working fine e...
Dear @CS_Agent team,I left public mobile on the day my subscription renewed. Is it at all possible to receive a refund as a one time good will gesture?
Public mobile needs to have wifi calling it would help in low signal errors
Got a new esim made it my secondary and it would not work. Community said to remove it and add it again but now it won't let me add the esim from the email. I am in desperate need of help
The email associated with my account is no longer valid. Hence, I am unable to login. How do I login without a valid email. I need to update my account to add my new email address
I had the battery changed in my phone yesterday and now I can’t send or receive texts.
Please help! My phone was stolen last week. I just purchased a new phone (Pixel 8A) and a new physical PM SIM. How do I activate the new phone & SIM while keeping my PM account and phone number? edited by computergeek541: changed category label as th...
Hello. We got our SIM card and am trying to set it up for my child. Am I able to have the same account for both phone numbers?
I'm trying to transfer my phone number from Koodo. I want to make sure the other number on my account stays active. The transfer keeps failing.
I uses public mobile 2 years ago, then switched to other one, now i would like to come back to use public mobile again. when I put my email address, it says : Eversafe ID already exists , use other email address. I managed to fine out the old passw...
where can I get PUK unlock?
Hi. iPhone 13 running iOS 18.I have people calling me and they don’t get the voicemail. I disabled the voicemail on the iPhone as Publix troubleshooting logs told me to. Still have a problem people report phoning and all they hear is a click click. A...
How do I get past the the fact that when I try to log in (to report my phone lost) the identity confirmation code is being sent to my lost phone? Thanks!
SIM card will not work in my new iPhone 16 pro maxThe SIM that you currently have installe in this iPhone is from a carrier that is no supported under the activation policy that is currently assigned by the activation What’s the issue? Please help ...
Hello, I am not receiving any text back from any anybody I can text out they get it but when they text me back, I get nothing what is wrong with this? It just started yesterday.
Public Mobile, we adore your no-nonsense charm and wallet-friendly ways, but we’ve got a little love letter to send your way.WiFi calling. It’s not just a feature anymore, it’s a lifestyle. The other carriers, even the scrappy discount ones, are alre...
I received a welcome email confirming my switch to Public Mobile from Bell on July 3rd. However, I am still being billed by both servers. Bell says our original number is still with them and has accumulated data and was never ported to PM. The numbe...
I have rebooted my cell, removed and replaced the SIM card, tried calling my land line and the cell indicates it is calling, but shortly after it indicated call ended. Land line does not ring and calls that are coming in go to my voice mail without ...
Lost my phone cant log 2 stage auth cant bypass it.
Billing for ******* was missing on my August Mastercard statement.
