Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Plan show updates data amount of 75gb CAN, USA, MEX but doesn't show the 1000 mins talk for China Hong Kong India, Phillipines, and UK. Is it on my account still or is that deleted. This was a boxing day promo for $35/ month
we lost my wives email we used to register her phone and we need it to port her number who can we call or what can we do to get this off her account
My subscription wasn't supposed to renew until the 20th just like it has every other month in the past but today it said it was cancelled Jan 18th due to non payment I used services yesterday all day ie: YouTube and texting and calling without a is...
Hello I used to be able to send and receive MMS with Telus, since I switched to Public mobile unable to send/receive MMS. Could you help me please?Thank you
I had requested just a package change however it seems like it cancelled my current subscription and I no longer have any cell service! I need my cell service urgently. I can not see my old plan under my account and if I try buying a new one it gives...
I have a twofold problem…1, I purchased US Canada Mexico package several months ago and it never reflected in my subscription plan on the app. I am currently in Mexico and not connecting to service. I insured that I was connected by purchasing a new ...
Hi, I want to change my subscription on the next renewal date, but my account is not offering me all the possible subscriptions. I was originally on a 23 per month plan, I changed to a 35 per month plan for a trip to the US, and I want to change back...
My phone stopped making calls. I can text, go online, use messenger but when I call it will not connect. when someone calls me it goes right to voicemail. Any suggestions as to why?
I am signing up using an existing SIM from my iPhone 12. There are more numbers on my SIM card than I am allowed to enter in the format provided. Which numbers do I enter?
How do I pause or put on hold?
Hi - I just tried to activate a new eSIM this morning. Everything was going great until I my phone couldn’t connect to the network. I went into the settings on my phone and under turn on line it says activating, which has been going on for hours. ...
duplicate thread: please continue discussion in existing thread.
The Text said to log on to resolve the issue and provided a link. I did not click it but logged on myself and my payment had come out as usual.Is this a scam?I had received several other texts from Public Mobile 4013 in June and September, talking ab...
I’ve been a long-time customer, but I couldn’t pay my bill recently. Today marks the 90-day renewal deadline, and I was planning to make the payment. For some reason, I wasn’t able to pay, but I’m ready to do so now and really need to keep my number:...
My phone is locked out.I need PUK code. I already chatted with Agent about it but I don’t know if I can get it or not. Please advise me. Thank you.
My subscription is due in 11days but my data is finished. I can’t wait until then.How do I renew it.I also want to switch to an offer my sister has which is not available on my app. Can I talk to anyone?
Hello,I signed up for Public today, and to my surprise, while the payment process went smoothly, I encountered an issue when trying to log in through the iPhone app—it simply doesn’t work. There are numerous complaints online about this problem, and ...
Hello,On Jan 10th, I switched from Telus to Public Mobile with an e-SIM bought the same day. I worked well. The issue I was misinformed by someone from Telus who told I could switch to another provider before Telus my bring it back new device.... Whe...
My text, data, and phone service have not worked for over 24 hours. A question:What email address should I use to contact customer service to make a complaint.
How to transfer E SIM with my previous provider to Public E SIM? Doesn't seem to be switching correctly
I changed my subscription on Dec. should be getting 50 gigs. Paying $35 a month for 50 gigs. When I check my account usage it still shows 15 gigs but has not been updated since Dec 2???im paying for 50 gigs but accou t still shows 15 gigs a mont...
Does the current $29 Canada-US-Mexico plan include data/call usage in the Bahamas? or would you have to pay for roaming for usage? TIA
SOS I am in need of Mins to get calls and text for work. I ran out today. I didn't get many hours over Xmas break at work. My last pay was not good. I have 5 reward points points. Help!
Everything has been done, the account is live, the number is transferred, the SIM card is in and noted in the profile by exact number. I've turned phone off and on again. However, the phone still says "No Service" because apparently it has not be "ac...
Hi,I have been charged 4 times since Nov. could you please review my account charges? I switched plan early this month but shouldn’t be charged 4 times. Thank you.
My spouse signed up three phones on pm last week. Can I get refer a friend points after the fact.?
HI All, this is an active issue since yesterday. I don't see any one mentioned yet, so hear you areDegradation of wireless voice services nationally, it impacts inbound calls:https://www.telus.com/en/ab/outages
I have two accounts - two phones both esims no network (well shows we have network) but incoming calls do not work.Had a postpaid sim around and tested in both phones (to confirm it isnt a setting issue) and naturally it worked right away. So seems t...
I started a transfer of phone number from Koodo for a household phone. The transfer and new physical sim card was interrupted (waiting for the approval from Koodo) because of nighttime screentime blocks on that phone. Next morning the Public account ...
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