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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Eversafe still using old number for SMS account authentication after I ported my number

Set up a brand new account yesterday (bye Rogers!)Ported my number from Rogers to Public Mobile yesterday.Everything went smoothlyThe app on my phone works great.Went to log into the website today - it sends an SMS to a number I don't recognize (pres...

Number transfer issue

I was setting up my esim when this happened. I was in the activation process and I got a text from my old provider (Freedom Mobile) to transfer my phone number. I responded with ”yes”. But when i went back to the public mobile app, the activation pro...

Change Verification Number

I ported over my number from another provider, however when I log in it still goes to the old number I do not have access to. Is it possible to change Verification number to my current one and make sure the connection is fully severed?

Resolved! Need an Agent

I was on PM's CDA/USA plan then saw Freedom had a CDA/USA/MEX so switched over a week ago and had nothing but problems with service, then realized on their service map, we live in a dead-ish zone. So back to PM. I switched my phone over and after 30 ...

Resolved! Esim

My current phone (pixel 6) is broken and I need to get an esim on an older phone (pixel 3) until I can purchase a new phone. However, when I go to install esim on phone it just keeps asking me to retry. Anyone have any ideas on how to have it work?

New to PM calling and Messaging not working

My husband and I switched to PM yesterday and I’m struggling to get calls and messages to work . I’ve updated my iOS and powered on and off . We are travelling now so in the US

unlimited data

Do these two plans have unlimited data?https://subscribe.publicmobile.ca/en/on/activation/plans/50GB-4Gspeed3https://subscribe.publicmobile.ca/en/on/activation/plans/20GB-4Gspeed13

Payment information not updating

HelloIs there someway to update my information. I login but it doesn’t accept?

Cannot log in

I no longer have access to the email used to set up my daughter’s account and cannot update payment information so her service has been suspended. How do I start a ticket to fix it?

International roaming

Does PM do any international roaming data add ones (travelling to Asia) ? I only see add ones for US

Resolved! iPhone SMS via satellite

Does anyone know if PM supports the new iPhone messages via satellite? (not iMessage but SMS to non-iPhone users over satellite). According to Apple, it's carrier-dependent

over payment

credit card overcharges, need to talk to somebody.

Roaming Add-Ons

I know that purchased Roaming Add-Ons is not refundable. But my trip is cancelled. Do we have ANY way to tansfer this money somehow that obviously never used

No data

I recently purchased a phone from Amazon the fine print states it supports the networks. I currently have a SIM card from public that is working fine in my s9. When I try to put it into the new phone reset the phone and do it properly I have cellular...

Cant send pictures

I have an iphone with pm service and I can't send pictures via text? Any ideas?

@Cs_Agent

Hello I accidentally pay 2 subscription today. Because I dont know that I already click the subscribe button on my first plan. Then I go change subscription to get new subs plan then I click change plan now. Then I see on my cc is already charge me t...

Resolved! Updating payment information - No manage card option

Hi,Can someone please tell me how I can update my payment card information. I don't see any options in the payment tab to manage my card. The only place I seem to be able to change my card information is if I want to make a payment - which I don't be...

Retry payment

My original plan is $39.10, I have a bill for $33.35 with a new subscription which I don't need. Every time I try to resume my services, it brings me back to payment successful. It's trying to give me a new number which i don't want. Please refund m...

Resolved! Traveling to Jamaica

I will be travelling to Jamaica for a few weeks. What do I need to do so I can text and access the internet while I'm travelling?

overpayment

Your company has charged me twice for the service. Please tell me when you will be able to refund my money.

account suspended - i have updated new credit card - but account is still suspended.

account suspended - i have updated new credit card - but account is still suspended. how do i get operational?long story short; forgot to upload new card when old one expired; new card is uploaded; there is no option to "PAY NOW"I have called *611......

Waiting for SIM card

I have been waiting for 4 weeks for a SIM card in order to complete activation of my new account. Last message that I received was "Activate your SIM card". Well I still don't have it, what should I do?

Re: Important Update Regarding Recent SMS Notifications

Im having a problem with this as well for the past few days. I first received that was this -Public Mobile here. Your account has been placed on hold due to an unresolved issue with your payment.To resume your services, simply log in to the Public Mo...

My Account

Im trying to reactivate. Went to another provider and now want to come back to PM. When I type in my Sim Card number it says invalid Sim. Do I need to buy a new Sim card?

Just joined. Issues with texts

I just got my account and only data works. I've reset my phone but texts and voice still not coming through

How do I Lift the Freeze on my Account?

I put my cell phone account on Freeze 10 weeks ago and would like to unfreeze it before its 12th week/ 3 month anniversary so that I do not loose my phone number.Could you please advise next steps as I am unable to access my Public Account online to ...

eSIM purchase

Where can I purchase an eSIM card from Public Mobile? Can’t find it on this site.

Rewards

Trying to view my rewards but I just get a blank screen

Cellular data turn off

Hi Anyone is facing this problem I have my cellular data turn off and my public app data turn off I haven’t use any of my public data at all majority of the time I use home wifi and now I received a message saying that I use up to 75% data on my iPho...

Redeemed $15 worth of Rewards for Billing credit, coming payment has not shown deduction

Hello Public community, I am positive I redeemed $15 worth of rewards, I did the same for my other line. The other line I could see my monthly payment got deducted right away, but this line has not. I did these a few weeks ago, I was waiting and seei...

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