Community

Promo code

I had a promo code that gave me 50% off for the first 3 months and it was working but when I was on the last page of signing up my phone died. I went back to try it again and now it says invalid.

US Canada Mexico $29 Plan

Hi,Does the above plan include minutes of calling from Canada to the US and from the US to Canada within the plan? I read conflicting information. Once signing up for it, does it continue month after month or does it end after a certain amount of mon...

Sign-up Now, Activate Later?

My current plan with another carrier expires January 2, 2025. Can I sign-up with public mobile now to take advantage of the black Friday pricing and have it activate January 1 (or earlier)?

Subscription malfunction

Hello, Long term customer [6 years]For the first time my monthly data had reached maximum 50 GB and the unlimited data feature if my plan did not activate.I presently have no data on this phone.I don't see any way to activate this part of the plan. 

No phone connection

I just switched over to PM but my phone doesn’t work. I see that I paid for one month, so I am in the system… I only can do SOS calling

I have to wait 10 minutes to get into my account to do a monthly check…..what the .&$#

What’s the 10 minute wait for Black Friday Special queue all about??No option to “skip” so I had to wait 10 minutes to do my monthly check to see if my 30 day payment was successful. Then…..where were the Black Friday specials??An annoying, unnecessa...

CHANGE PAYMENT DATE

Hi, I still have 10 days until I have to pay for my renewal, however it's hard for me to pay in the middle of the month, is it possible to change the date for the 1st of the month?Thanks in advance.

Service is not working

Recently subscribed via esim and after replying "yes" to the text received by my previous carrier, I have not had service for over 10 hours. Additionally, I cannot access my App as after logging in and verifying with 6 digit code, it just keeps refre...

Internet

Did not have issue using their internet downtown Torotno yesterday? My internet was not loading my YouTube or fb etc. only my iMessage was working.if you had the same issue how did you fix it ? 

Problem with account

I just subscribed with public mobile. My service works great on my cell but I don’t have access to my account. It says forbidden. And log me off automatically. I can I have access to my account?

How long after signing up to activate

I want to get the promo rate that ends on Dec 2nd, but I already paid until the 17th with my current provider.  Can I sign up now and only start the service and transfer my phone on the 17th?

My services are stopped

I have requested for changed from public mobile to kudoos. My services are stopped from public mobile and kudoos didnt receive my number. Now, i am stucked between these two providers and have no services. I wish to either resume my services or compl...

number portability

При переносе номера я неправильно указал ESN or MEID.

how to switch from koodo to pm?

I have 3 phone lines currently with koodo.I want to switch to PM with the Canada,US,Mexico $35 plan.How do I go about doing this for all lines?Can I keep the same numbers?Is there any difference between the koodo 5g plan and PM's 5g plan?Can I get th...

Mexico coverage map

I am looking at changing my subscription to the new Canada-US-Mexico plan. When i look at the coverage map it only shows 4G and 5G in Canada, 4G in US, but nothing in Mexico. Is there a coverage map for Mexico?

Didn't receive code

Cannot confirm identity because I am not receiving the 6 digit codeI deleted my sim (rogers) before the activation completed. My phone and text no longer work with my previous provider.

I need change a cheaper plan

I need change a cheaper plan,I know there is. But it doesn’t show in my list. I need the plan for 23 dollars one month    I need change that. If I can’t I may use Bell instead because it is pricey. Plz help me. 

Transferring number from CTExcel

I can't transfer my CTexcel number to Public Mobile.CTExcel is not on the list.

New subscription.

Set up new account, says invalid phone number. Can't receive code!

I just port my number to Public Mobile, but i ca not get the 6-digit code