Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@my US add-on is not working. I punched the 15 day talk, text & roaming, but it's not allowing me to make or recieve any calls, although I can send & recieve text messages
I don't have data in Kitchener. Phone calls and SMS work. Anyone else is having the same issue?
I have a Galaxy A12 and my current plan gives me 2G of monthly mobile data. It allows me to use the data for the first few days of each month before stopping completely. Whenever I try to turn on mobile data, it just gives me a notification saying "S...
i bought my new phone on vacation where my plan does not cover and my e sim couldn’t transfer. (i had to leave my old phone there and washed the e sim off of it) i am trying to add my current e sim into my iphone but it won’t let me it says i need an...
I’m currently on the (very old) $25 for 1gb, 3G/unlimited talk&text. I have quite a few promos accumulated over the years, like free long distance minutes and free data. I’d like to switch to a different plan (4G) since PM killed the loyalty program ...
"unlimited International text and picture messaging" comes up in this 4G subscription, yet when you advance to the next page, is not stated in the description under selected subscription. Reluctant to change my subscription until I'm sure this is inc...
duplicate thread
hi I have auto-payment set up for my account but somehow this month's payment didn't go through and my phone service stopped. Can you please look into it? I am unable to log into my account because I can't get the 2 way authentication text message.
They say that they are sending a code to my Bell landline #. This is the number that I want to use on my Public mobile sim. I am not getting anything and therefore the # will NOT be ported, I assume. How do I fix this?
As the title says, I have two numbers from Public Mobile, I installed my primary eSIM first, and my second primarily work number after. For whatever reason it looks like after I installed my work number it pushed my primary number into "Slot 2" not G...
Tring to port from PM to fizz. When I click transfer number account, it shows an error 'Phone number not eligible to port'. Can someone share the contact number of the porting team so that I can get this fixed from them.Thanks in advance.
I recently switched to Public Mobile after being with Fido for 10+ years. The promotional plan that sold me on switching was 50GB data in both the US and Canada, at 5G (which my new phone supported) for $36 per month. Overall the experience has been...
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I have a plan which includes LD minutes. I’ve read the list of countries included in the list, however just curious if the countries which have their own plans (UK, India, Pakistan, China, Taiwan, Philippines) are included in that. Are these 6 locati...
When I go to buy data to top of my account for the month I get this error: Sorry, we're not able to process your payment at this time. Please try again later. the same card worked a week ago
Does anyone know if PM has a package or add-on that would allow calling to Curacao? Thanks.
Hi I click on my account page and it isn't there only shows advertisements. What is wrong with it?????? Why can't I see my plan or data usage or anything? Is anyone out there???? ps The following labels are not available here: error What !#@$##$...
Hi support team! I don't have access to my account.Could you please help me find my full account number?*******2622
Why can’t I update my credit card in system
How do I fix this?I'm trying to change my subscription, it doesn't seem to be an issue with payment (I've tried using different cards)
I accidentally unsubscribed from the text message notifications of offers and plan deals, etc. How do I resubscribe?
My don’t I get wifi calling from public mobile? Lots off place I go got wifi and no cell service. If I had wifi calling it would be great.
I started back in June with the $34/mo 50GB 5G - Unlimited talk/text USA and Canada and decided to wait before inviting another individual over to Public. I read earlier that the price for that plan had gone up to $39/mo (though I have not seen any c...
Is the 23$ plan only for people in Quebec or even if I am in Ontario I can still activate the plan?
I tried to activate a new account and had a problem but was able to complete it on a second attempt. The problem is my credit card was charged both times.
Hi,I've been getting emails saying my password has been reset today. I haven't had an account with Public in months, so there shouldn't be anything to reset. I admit in my panic I thought this was happening with my current provider and changed my pas...
How can I change the phone number that I've got service for . for example me and my daughter are both customer of public mobile. But my account has more points because I am older in public mobile if I don't wish to be with public mobile Anymore . Ca...
Today I have seen that the public mobile has taken money from my credit account and is still pending? I didn't use any of my data or minute yet For this month of payment and because I'm traveling to my country for two months and I want to cancel my...
I have been locked out of my account for 24 hours now!! I read some customers have been locked out for days on end! Unacceptable service!! Authentication through emailed access code should be enough! I need the DIRECT intervention of a Customer Servi...
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