Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been having issues with my transferring my old number, it has been over a week since i first activated my sim card and went through the whole process. My old phone company sent me the request to transfer my number and all that stuff and yet i ...
Hi there, With all the hype around 5G/5G+, I'm wondering what it's good for? I have 3G and am completely happy with my phone. What is the difference? When is 5G actually beneficial? Is it only for certain (new) phones? Can new phones even run on 3G? ...
I bought a physical SIM. but it won't let me activate because I said I am using a eSIM but found out afterwards that my phone is not eSIM compatible. I just want to activate with a physical SIM
If a phone has been factory reset would the e sim be erased aswell? I have a stolen phone but it still seems to be receiving texts im wondering if this would be the case if there was no e sim found. Looking for clarity on this subject. Thanks in adva...
Why was I charged an additional month after ending service? Why can I no longer access my account? If unanswered will report as fraudulent charges.
Quick to take payment but still no sim after almost a month. Will not let me submit a ticket either.
I hope someone can help me to understand why public mobile is taking money from my bank account over a year after ending services with them, and why it's impossible to talk to a representative on the phone?
I recently switched to the Canada /US plan and we are cruising in Alaska. Today we are in Ketchikan and I have a great signal with service. After reviewing past community posts a couple weeks ago, I did t expect to have any service in Alaska. Yay Pub...
Hi, when I transfer my old number that has a QC area Code (438) to my new plan at Public Mobile in BC, can I keep my old number with the old QC area code?Thank you
how to fix Call settings error Network or SIM card error?It used to work but stopped working few weeks ago. Tried reset, reboot phone. re-inserted SIM card etc...Nothing works. so cannot forward phone call to a different phone.
I was trying to pay my balance, I had topped up my funds and when I was trying to pay, it still says my account is on hold and i needed to pay, the available fund was back. But, my cycle was back to zero. I tried changing my subscription in the hopes...
Hi,My rewards for references have kicked in the new points program, but I'm still waiting on my loyalty points to show up.When are they going to kick in ? And how will I get the points for the months you will have miss during the transition ?Thanks.
Why am I getting notice that my account is on hold until payment when I have automatic payment, I have a receipt for this months payment AND my phone services still work
We have 50gb, Can and USA plans for $34/month.... We cross over into New York state from Ontario this morning, and we're prompted with roaming charges - why?
Recently did a factory reset on my phone (OnePlus 11) because the OS wouldn't update. Doing that seemed to allow my phone to update, but now I am back to my original issue of unable to send photo via text. I updated the access point thing and such a...
When I go into my account and try to change my subscription it only shows me upgraded plans (ones that cost more than I'm currently paying). I can see that there are downgraded plans available on the website but these don't show up for options for m...
1. Got a bit of a scare this morning signing into my account (based on seeing higher billed amount on cc) & realize this is month #2 of the new program. The scare was (is?) that at the top of my home page it states “Your services are on hold” and S...
Hello Service Agent,I hope you can help me. On May 28, 2024 I switched my cell service provider to Public Mobile. However, after 8 days of no service, on June 4th I switched back to my previous service provider. I was billed by Public Mobile $38....
We changed providers for our home wifi etc and now my wife can't sign into her Public Mobile account since she has no access to her old email address. She is trying to change her plan, and has been for a couple of months.HelpCecm
Paid on July 5. My plan got shut down on July 5 because I "hadn't paid" Paid AGAIN July 6. I want my money back from July 5.
Hi all,So, I’ve just made my account yesterday and I received an email saying that my account was activated and would take 5hrs to be done. Well it’s the next day and I haven’t gotten a message from PM saying everything’s all good. It’s frustrating b...
I have gotten rid of my la dline ,but my wife needs a phone,should I activate a new line in my name,or let her do it and I get referral bonus or do I get the bonus as a second line?
Hi I referred a family member to public mobile. But the referral link I copied was not valid. Can you add the referral to my account to get the reward?Thank you! Ivy
My credit card expired on my auto pay plan. When I log on to update it, it says I need to register for a subscription. When I try to re-register it won't allow me because it says my SIM is already in use
I am experiencing the same issue with my add on for the US . I am presently in the US , and my US talk, text, data bundle will not load to my account despite paying for it from available funds 2 days ago. Do you know how I can contact a moderator for...
I recently left Canada on short notice, I will not be back until next year. I did not have time to think about cancelling my Public Mobile service prior to leaving. Now, when I try to login to my account to cancel my service, I need an OTP code. Howe...
need custumer service agent to contact me
Hi,I'm considering getting an esim for my family member who is travelling to Canada this week. Is it possible for them to activate the esim on their phone when they are still outside of Canada before getting on the plane? It will be easier for me to ...
Hello. I just signed up for a Public Mobile plan with an eSIM. I was able to download the app and install the eSIM successfully. It’s been 48 hours and I don’t have any bars showing that I have service. I requested to port my number from my previous ...
I have an S20 5G phone which is ESIM compatible according the the Public mobile plan setup but when I later chose an option to use an ESIM it said my device isnt compatible. How could try to get this issue to be resolved either by finding out whether...
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