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Forum Posts

No signal

I am at Bristol Mountain in Finger lakes New York State on 4G and have no signal, from previous chat when I was down at Canadian Thanksgiving with same issue, only 5G is supported in the area now, I cannot even dial 911. I own vacation property, so i...

krj754 by Great Neighbour / Super Voisin
  • 113 Views
  • 4 replies
  • 1 Bravos

Resolved! Website freezes when I try and change plan

Trying to change my plan from the $35 for 2.5 gigs plan to the $55 for 20gig plan with the 20OFFMONTHLY promo code.But when I click yes, change my plan on renewal date, I just get the spinning circle thing for..until I reload the page, been 15+ mins ...

bennyg by Great Neighbour / Super Voisin
  • 159 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to use Data

I'm currently unable to use data on my mobile since yesterday. My current usage for the period ending Nov 30 shows its only 795.52 MB used out of 1024MB. In fact I received a text message yesterday morning that I have consumed 100% of the data for th...

ajithpl313 by Good Citizen / Bon Citoyen
  • 203 Views
  • 12 replies
  • 0 Bravos

Resolved! Re-initiate port

Looks like my port failed due to not responding to my previous provider's text verification. Please help with resending port request. ThanksEric

Tammer9 by Great Neighbour / Super Voisin
  • 118 Views
  • 3 replies
  • 0 Bravos

Can't fix my new credit card number

Having trouble to get to my account and fix my payment. Got a massage that my account got suspendedDon't have network since this afternoonPlease contact me about it

123451975ira by Great Neighbour / Super Voisin
  • 97 Views
  • 4 replies
  • 1 Bravos

Public site

Why has the public site gotten so slow? Most of time I can't even log in

KJM by Good Citizen / Bon Citoyen
  • 105 Views
  • 5 replies
  • 0 Bravos

Resolved! Cant get into my account and funds on my account

I have a active mobile number but cannot get into my account to change plan cant seem to actually talk to someone isnt there a number to call costumer service? And when I press *611 it says I ha e an account balance of almost 70 but every month they ...

Venessateddy by Great Neighbour / Super Voisin
  • 362 Views
  • 2 replies
  • 0 Bravos

Resolved! I was charged extra and I don't know why

Hi all, I was charged $46.20 on Nov. 11th. This is outside my normal regular payment of $30.24 on the 26th every month. I checked and I do not have any extra money sitting in my public mobile account. I did not sign up for any new features (heck I ha...

lmscanada by Great Neighbour / Super Voisin
  • 193 Views
  • 9 replies
  • 1 Bravos

Resolved! My account won’t work

I can’t login to my accounti have reset and yet it keeps saying that I have reached my maximum limit- the first time I attempted. I am trying to refer a friend and now unable to. Can I receive help on gaining access to my account please?

Laurynivaz by Great Neighbour / Super Voisin
  • 104 Views
  • 5 replies
  • 0 Bravos

Something wrong with my data

my plan just renewed today and I’m on $55 /month for 20G data and 4G speed however this apparently is not showing up as my plan on my account page which IT is working on now they told me but assured me that that plan was working. So since then now th...

Crsue1973 by Good Citizen / Bon Citoyen
  • 99 Views
  • 4 replies
  • 0 Bravos

why is website so difficult use?

links don't work I had requested a change in my plan on renewal but my account doesn't show it. I originally had unlimited talk minutes (which man account still shows) but I reduced my plan because of travel. I just received a message that I only hav...

rggmjg by Great Neighbour / Super Voisin
  • 158 Views
  • 9 replies
  • 0 Bravos

SIM card not valid

I tried to set up a new account. Online, the SIM card was accepted as valid, but the credit cards (2) were not being accepted, even though the information was correct. I exited that screen and now when I try to activate the SIM card again, it says it...

AliKoogs by Great Neighbour / Super Voisin
  • 109 Views
  • 4 replies
  • 0 Bravos

Paying with a pre-paid Visa card

Trying to set up my account and pay the first month with a Canada Post single-load prepaid Visa card, as I just arrived in Canada and haven’t had a chance to get a Canadian bank card yet. However, when trying to get the 20gb for $35 deal, I keep gett...

ColmDillon by Great Neighbour / Super Voisin
  • 150 Views
  • 4 replies
  • 0 Bravos

Resolved! Port Issues

Hi there,When I was activating my new SIM card. I typed in my number that I had when I was with Freedom Mobile. My mom was trying to get a hold of me. But she couldn't because there are 2 digits in my number that were switched.How can I get the corre...

lizcarey by Great Neighbour / Super Voisin
  • 103 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming in the USA

As part of my plan i have roaming and cell coverage in the US. Data seems to work , however no cell coverage

Westie by Great Neighbour / Super Voisin
  • 134 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to update creditard security code

You have notified me that I need to update my credit card info because of the expiry date. I have attempted to do this bu unable to because your system won't allow me to update the security code (located on back of CC)

bobmoretto by Good Citizen / Bon Citoyen
  • 155 Views
  • 12 replies
  • 1 Bravos

Missing funds

I have added money to my tab 3 times. At 20 dollars each. So 60 dollars has been taken off my credit card with still no funds added to my tab. It still says 0 dollars . So the money that's been taken has not been added so I cant add the add on I need

baart0910 by Great Neighbour / Super Voisin
  • 114 Views
  • 7 replies
  • 0 Bravos

Resolved! xxxxxxxxxxxxxxx

Good Morning,I am unable to log into our son's account. he has forgotten his password. Can we change the e-mail linked to our home e-mail xxxxxxxxxxxxx.We would like to change his plan, and cannot do anything at this point, due to not being able to a...

Bridget21 by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone bill

I am needing to have my credit card on file to be put thru for my phone bill

Rufus45 by Great Neighbour / Super Voisin
  • 95 Views
  • 2 replies
  • 0 Bravos

Resolved! SUSPEND ACCOUNT

Is it possible to suspend your account while traveling for  6months?

MaureenC by Great Neighbour / Super Voisin
  • 153 Views
  • 6 replies
  • 1 Bravos

Resolved! New costumer from freedom and unable to receive calls

I signed up for public mobile yesterday. I switch my number from freedom to Public and was successful. But I am now not able to receive incoming calls.. only texts and outgoing. Can you please help,

HA06 by Great Neighbour / Super Voisin
  • 99 Views
  • 3 replies
  • 0 Bravos

Some specific phone numbers will not ring through

Yesterday i was waiting for a doctors to call for a scheduled appointment and it never came. When i rebooked for today they said they called three times yesterday, my phone did not show any call. This also happens with my landlords number he can't ev...

Teresaadams by Great Neighbour / Super Voisin
  • 102 Views
  • 4 replies
  • 0 Bravos

Number porting

I recently attempted to switch 4 phone numbers ( all on the same account) from another provider to PM. One worked but the other 3 cannot receive calls or text messages. I suspect the phone numbers didn’t transfer over properly but I’m not sure how to...

Clclow by Great Neighbour / Super Voisin
  • 193 Views
  • 10 replies
  • 1 Bravos

Resolved! US Roaming Bundle not activating after purchase

Hello, I am in the US for more than 10 days. I used up my 1st 10 day US Roaming package and purchase another bundle today (same bundle for roaming); but my talk, text & data is not resetting for another 10 days. I've reset my phone a couple times and...

jason13 by Great Neighbour / Super Voisin
  • 120 Views
  • 3 replies
  • 0 Bravos

Change plan

I requested before to change my plan on renewal that is today but still showing same plan. Moreover it shows wrong data usage from last month.

Rajni by Great Neighbour / Super Voisin
  • 66 Views
  • 2 replies
  • 0 Bravos