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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Subscription not actviated

I am a new customer, and received the SIM card and tried to follow the activation steps.After selecting the number transfer option and activating in step 6 "Activate", it pops "Subscription not activated. Something didn't go right while activating yo...

Resolved! Old PM number

I changed my PM number sometime last year but I’m now finding that one of my vital accounts is linked to it and I can’t gain access without having that number. How can I get that number back?I was thinking of buying another SIM card and asking to hav...

Call minutes exhausted

My plan says unlimited Canada Wide minutes but will not complete a call due to using all available minutes. The recording says I should buy more minutes

Service Issues

Good morning guys,First time posting here, so I'm thankful for any help I can get.A week ago, my Pixel 6 Pro lost cell service unexpectedly. Since then, I have tried the following troubleshooting tips with no success and have become quite frustrated,...

Resolved! rcs messeges

Hi, I just switched from Telus back to Public Mobile after 11 months. Using Google Messages on my Samsung S24 Plus for RCS texting, it used to give me read or delivered receipts, but not anymore. The other people I message say they don't see a delive...

call doesn't come in

I haven't been able to recieve all my phone calls. It's a bit nerve racking because I am applying for jobs. Would someone kindly help?

Forgot sign-in email id

Hi All,I forgot my email id associated with my mobile phone and I need to change CC info. Please how to retrieve it back. Thanks

Can't Log In

My account continues to ask me to reset my password or choose to reactivate my SIM card. But I already have an account and SIM card. What do I need to do to fix this? Thanks!

1 more quick one

duplicate thread/discussion is related to previous discussion

Ok quick question

duplicate thread/related to the previously started discussion

Static When Calling US Numbers from Canada – Incoming Calls Fine

Hi everyone,I’m wondering if anyone else has run into this issue. I’m based in Canada, and recently I’ve noticed that when I try to call US numbers (both mobile and landline), the call doesn’t go through properly.Each time, I encounter one of 2 scena...

S21 RCS

New to PM,Samsung S21 RCS stops working after I join. Any ideas for fixing? Not supported?

Resolved! Wifi calling

What's the current situation? Just signed up. Had no idea it isn't offered. Saw some old community posts that said it's coming in 2024.

Resolved! URGENT: Shared PIN with Scammer - Need Help Securing Account

I recently received a text message that I believed was from Freedom Mobile (though I'm a Public Mobile customer). I now realize this was a scam.Unfortunately, I shared my phone number and PIN with the scammer before realizing it was fraudulent. The s...

No ringing sound on outgoing calls to mobile phones

When I make calls to mobile phones I hear no ringing sound only a single tone, then silence until the person I'm calling picks up. I hear a ringing sound when calling land lines. I saw a previous post with this issue and an explanation but no soluti...

Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin

Got here from AU/NZ and it's disgusting what you guys have to deal with here. Could not get a sim without a local credit card? Wait 1 week, open bank account, get a Debit card, and yup, no one wants that either. great!Find PM is only company that tak...

Resolved! Looking at Public Mobile

Excuse my basic question.....Existing Rogers customer looking to switch to Public....While my phone is unlocked, my wife is still happy with he iPhone 7 we bought from Rogers, but now own, a few years ago.Questions...1) How do I get them to unlock he...

Resolved! How can I talk to a person.

The chat bot is continously going in a circle because it can't help. I paid my fee 2 weeks ago and my account has be disconnected. I've been trying to seek help for 2 days and I'm just getting the run around

Resolved! Helping a friend sign up to Public Mobile. He has paid and got to last step, but he didnt say yes to

Porting number from Fizz to Public didn't go through

Hi, I've just attempted to port my number from Fizz to Public and it didn't go through. Is the best way to use the Fizz account number or IMEI? I used the account number.Seems some people have porting issues using the account number as Fizz only has...

Resolved! Traveling to the USA

I am traveling to Yuma, Arizona and I have the 80GB of data for use within Canada, US & Mexico at 5G speed! Do I need to purchase an additional roaming package. While I am out of Canada?

Resolved! Broken account activation

I am unable to activate a new account through the web portal due the name on card field for the payment system is missing - according to mastercard customer support this is causing the payment request to be sent to mastercard incorrectly and the car...

Resolved! eSIM not working

Hello, I just subscribed to public mobile with the $35 dollar plan, I’m switching providers and I would like to keep my phone number. I don’t have an actual SIM card so I’m trying to use my eSIM and it’s not working. I need help!!

Simcard

My sim card suddenly isn't working, I have been using this sim for over 3 years nowHow can this be fixed

Roaming

I purchased a us roaming data plan and the data works but I can’t call…… I just get a recording that I’m out of minutes.

Resolved! Customer service has been useless

To answer a simple question…can anyone tell me why my phone (or how to prevent it from) switches to 5G even though I’m on a 4G plan?

just bought US roaming app - message minutes all used up - doesn't make any sense

I bought the US roaming talk/text app today. But when I made a call (in the US), I got a message saying it could be completed because I've used up all of my minutes.This doesn't make any sense. Does it? Please advise.

Resolved! We encountered an error processing your request

I can login to my account and I am given the options: 'resume activation' or 'login'. I click on activation and I am taken to an error page: 'We encountered an error processing your request'. I have tried 3 browsers, private windows, deleted all br...

Resolved! How can I get refund

I just transferred in last Friday, can I get full refund if I transfer out in 14 days?

Credit card was locked due to fraud, plan placed on hold, cannot activate new card without calling

Hello,My CC was locked due to fraud, and my public mobile account was placed on hold for non-payment. I have a new credit card, but I have to call to activate it. I can activate it online but I locked out my account while dealing with the fraud (2FA ...

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