Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys!So 3G is shutting down soon out here in Manitoba (even though I live in Saskatchewan), and my Huawei doesn't have the option in settings to toggle to volte network... I read that it's because carriers choose to only use certain phones but is...
I subscribed to a new plan thinking it would go onto the account I have now however it did not so I had to purchase another subscription. Could I receive a refund for the 1st plan
I have the same problem. This is the fourth day since the transfer request. The pm esim is installed and active, the old esim is turned off after the old provider told me two days ago they ported my number out. I already submitted a csagent ticket b...
Hey!I recently hopped on my account and realized that I've been getting charged BC taxes despite living in Alberta. I was a BC resident 2.5 years ago but was with Koodo at the time. How do I get this fixed? Don't see the point in paying an extra $1.7...
There are a lot of people wondering what to do when travelling outside NA due to Public Mobile not having roaming partners there. Just wanted to say there is a simple solution if you only need texting and already have a foreign sim for data. This wor...
Hi I was wondering if public mobile will have unlimited data plans? I was hoping to get one at 100gb plus unlimited at slower speeds.
How can I follow up my ticket?
What information was compromised and when will clients be informed?Does anyone have any reports from PubMo/telus?
Hello,I took advantage of a deal and am attempting to port my number out. I gave it, my account number, and my IMEI i am using to my new service provider and it error'd 4 times, they came back and told me that the response from public was that my acc...
Hi, I have been trying several times to update my credit card information as the previous card was compromised and now blocked.However, I keep getting this message :"Not able to process request"Why am I not able to complete this update?
I transferred my number from Rogers. I received confirmation that Rogers approved the transfer, my eSIM shows the correct number (###-###-####), but my phone says ‘Not registered, Emergency calls only’ and I cannot make calls
Hello, I am looking to help my parents port their land land number to a new PM account. Is it possible to have the porting support team number for help if they need? I'm hoping to transfer goes smoothly. Thank you for any help you can provide.
I am wondering if public mobile will change or add another authentication method such as Microsoft authenticator that is more 'Safe' and reliable. Because once there are no sms ability ( eg. got sim swap or hacked ) there are no way to sign into the ...
I cannot receive SMS text messages after switching 6 days ago from Virgin. I have reset network, on/off airplane mode, FaceTime and iMessage. Very frustrating with lack of traditional support. How can I fix my phone problem?
Prompted to sign up when logging in, but I have an account since December?
Until today my plan had a data cap of 1.75GB. Today I received a warning stating that I had used 75% of the monthly allotment. What's seems to have changed without notice is that the cap has been reduced. What is going on ?
Updated to a new plan 2 days ago, payment taken from account, no activation yet, did restart phone, thsnks
I have received at least a dozen scam calls a day for the last week from Barrie and Sault St Marie numbers. The first 7-8 digits are always the same but the last 2-3 change, so blocking the numbers hasn’t helped. It’s getting very annoying.
Hi! I am currently subscribing to : 60GB of data within Canada, US & Mexico at 5G speed.When I travelled through Mexico and the US in the last month, my data was not working and I was not connecting to a network.Could you help me? Is my subscription ...
Someone is making calls from my number. My usage details show outgoing calls to numbers I don’t recognize, many times a day I will receive phone calls asking if I am “Haram”, I am not Haram. To date, I have blocked 7 different numbers all asking if I...
My data will not work. I payed for this plan over a week ago, I have had the SIM card activated for days and my data doesn’t work, I can’t change the APN, and nothing else has worked. I also tried to transfer my phone number 3 separate times and it w...
I need help urgently as I cannot make any calls or texts from my phone, my plan was to renew today and the payment did not go through, now when I go to resubscribe to the plan and make succesfull payment the promo of 20$ a month is gone, please help ...
Anybody successfully switched plans? How'd you do it? ..Hopes of switching plans, although so far it's proving an exercise in futility. My current plan has expired. Would like to subscribe to the plan which better meets my needs, but the system won't...
Hi, I bought a phone plan yesterday and set it up on my iPhone via esim.Today i try logging into the app and it says I must choose a subscription plan, as if it does not know i am customer.The issue is that I can receive the evergreen verification te...
hi,My credit card has been compromised and therefore was cancelled by the bank. I now need to update my profile with the new credit card info. How do I do this?thx
Hi, I am trying to port my number from public to a telus account. I get the text from Public mobile asking for approval, i text bavk yes, but nothing happens and the telus customer service rep says in thw back end its still waiting for approval. Ive ...
DoI need to cancel with telus mobility or can this happen at your end
2nd month with public mobile, my credit card on file expired and I had to replace it with a new one.When I tried to pay it on my account, this shows While if I check on my account, this is my current plan:It clearly says there promo cycle 1/24. If I ...
I would like to add my husband as a new customer under my account. How do I do that???He is interested in your $35.00 a month for 5G at 40GB. Please adviseDeborah
