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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9987 Views
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20710 Views
  • 181 replies
  • 24 Bravos

Having issues with porting number

I tried to port my number and it told me there was a failure with activation. i think at this point I’d like to get a new number just to make it easier but there’s no easy way to contact support. I sent them a ticket with no response.

Liamthobbs by Great Neighbour / Super Voisin
  • 104 Views
  • 1 replies
  • 0 Bravos

Resolved! Wrong MEID

Hello, I think I made a typo for the MEID. I received a message from Public Mobile telling me they will contact me shortly but nothing. I tried the chatbot but it redirects to me submit a ticket with 404. I tried to clean the cache and it's still 404...

Greg22 by Great Neighbour / Super Voisin
  • 238 Views
  • 5 replies
  • 0 Bravos

No network

I just became a customer. I set up everything and went through all of the steps last night. I thought my eSIM was fully activated but I have no network no messaging capabilities.. it just says SOS at the top of my screen. I need help, I need my phone...

Abbigale by Great Neighbour / Super Voisin
  • 202 Views
  • 6 replies
  • 0 Bravos

Switching Subscription

I have some built in savings right now: $2/month for loyalty and $2/month for paperless (I think). I’m considering switching my subscription but it says I “will lose all current promotions “. Is that different from my savings or will I lose those per...

Mike006 by Great Neighbour / Super Voisin
  • 219 Views
  • 4 replies
  • 0 Bravos

Ported # transfer fail, no recourse, frustrating

Hello, when I ported my old telephone number, I was told (by chat) to do it after activation. Since then, I have two numbers on my device, and my ported number cannot make phone calls, and the temp number cannot get text messages. All my messages Are...

Briar1968 by Good Citizen / Bon Citoyen
  • 320 Views
  • 10 replies
  • 0 Bravos

PUK code.

Please...  I need a PUK code..   I'm urgent.

spiderman-008 by Great Neighbour / Super Voisin
  • 147 Views
  • 2 replies
  • 0 Bravos

Resolved! Has anyone else had problems with the app?

Lately, when I try to log into my account, I get a black screen with, unauthorized, at the top. I have set up the app to recognize my phone, and this still happens despite that. I can get back into my account, but only after clearing the cache, and t...

Rupuzes by Good Citizen / Bon Citoyen
  • 179 Views
  • 3 replies
  • 0 Bravos

Account Suspension - Wintering South for 4 months

Hello,We are going away again for the winter and will be away for 4 months.  Can we still suspend the account for up to 90 days and keep the account and number.  It worked for us last year but want to make sure it is still in affect.Thank you, Mare

MareS by New in Town / Nouveau en Ville
  • 161 Views
  • 3 replies
  • 0 Bravos

Port didn't fully work

I subscribed last night, and after enabling the E-sim I got logged out of the app. I tried logging in again and I wasn't receiving the two-factor authorization text. I figured this was because my number was in the process of porting and went to bed.T...

Ari-elle-2 by Great Neighbour / Super Voisin
  • 284 Views
  • 7 replies
  • 0 Bravos

Transferring a number to Public Mobile

I still can't transfer my number from another carrier. I managed only partially - got the SMS from my old carrier and confirmed that I wanted to transfer the number to Public Mobile, but then got an error message from Public Mobile.Then in the Profil...

Predrag by Great Neighbour / Super Voisin
  • 235 Views
  • 6 replies
  • 0 Bravos

I want to change my current plan to a boxing day plan

I want to change my current plan to a Boxing Day plan, as seen below and would like help to do so, also if you could answer just how long that price for the Boxing Day plan would stay applied that would be really appreciated!  

Johnmmm_0-1704015991298.png Johnmmm_1-1704016009544.png
Johnmmm by Great Neighbour / Super Voisin
  • 352 Views
  • 4 replies
  • 0 Bravos

Calling and receiving calls not working in the U.S

I have the canada-us plan with 60GB and the data and text is working fine in southern states. My husband has the same plan and all works fine on his phone. Also,  I even paid for a roaming plan to see if that would help for the time I will be in the ...

CybeleG by Great Neighbour / Super Voisin
  • 198 Views
  • 3 replies
  • 0 Bravos

Subscription offerings not showing

Why am I only able to see the 3g plans from my account? If I log out I can see the other offerings, but not when I’m logged in and under the change plan link. 

SEWlovinglife by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

Cant receive call or text message after activate the SIM card

Hello,I recently activated my Public Mobile SIM card, successfully transferred my old number to Public Mobile, and confirmed the transfer by replying "Yes" to the message from my previous provider. However, I am encountering a significant issue with ...

YokiSS by Great Neighbour / Super Voisin
  • 505 Views
  • 8 replies
  • 0 Bravos

Referral code at registration

Hi there,My friend referred me here but when i registered my account , i did not see a chance to add the referall code. how can i add it now. Thanks 

golhamreza by Great Neighbour / Super Voisin
  • 218 Views
  • 3 replies
  • 0 Bravos

Resolved! International Calls not Working

 Hey, I'm trying to get in touch with my mom in Uganda, but the call isn't going through and keeps getting dropped. I've got over 600 minutes for international calls. Any ideas?

Peteri by Great Neighbour / Super Voisin
  • 333 Views
  • 6 replies
  • 0 Bravos

processing payment

I have been trying to process payment all day but it keeps saying unable??

bjjw by Good Citizen / Bon Citoyen
  • 267 Views
  • 6 replies
  • 0 Bravos

Resolved! Esim purchase for existing cx

Hi, i have ontario number and moved from Ontario to alberta. I want to switch to alberta number since it’s still charging me 13% hst. Is there any way for existing customer to change it’s number and get a alberta number? Also, i want to switch to esi...

Ravidalal by Good Citizen / Bon Citoyen
  • 293 Views
  • 5 replies
  • 0 Bravos

Resolved! Request QR code for eSIM

the eSIM was not installed in my phone. May you send me the QR code for eSIM? thanks

Ryaan by Good Citizen / Bon Citoyen
  • 543 Views
  • 13 replies
  • 0 Bravos

Resolved! Add ons

I accidently added a US add on.  I don't need it until January 7th.

Lorde by Good Citizen / Bon Citoyen
  • 318 Views
  • 10 replies
  • 0 Bravos

Resolved! 5g sim

How do I upgrade to a 5g sim? 

Keldis by Great Neighbour / Super Voisin
  • 285 Views
  • 4 replies
  • 0 Bravos

Resolved! Esim disconnected from iPhone

I have no clue how to reconnect it. I JUST paid my phone bill idk why it’s not connected anymore, I cannot receive or make calls/texts and my data also isn’t working and customer support just gets a 404 error, please please help

TheaL by Great Neighbour / Super Voisin
  • 454 Views
  • 8 replies
  • 0 Bravos

number transfer to Public Mobile

My account with Public Mobile was activated on Wednesday Dec 27, but my request to transfer a phone number  from Freedom failed. May you resubmit the transfer request please?

Ryaan by Good Citizen / Bon Citoyen
  • 143 Views
  • 2 replies
  • 0 Bravos
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