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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! When to receive my final bill?

Hi! Hope someone can help me. Because of a really good promo, I have already ported my number to another network last March 30, 2025.When can I receive my final bill from Public Mobile? I’ve been checking but could not find it anywhere.Also, will Pub...

Neo Credit card

I moved my points over to neo credit card but can't activate the card with a rural address. How do I get my points back

Resolved! $15 CRTC Occasional Use Plan

Do these no longer exist? https://crtc.gc.ca/eng/phone/mobile/occa.htm

Resolved! Different Plan Offers for my wife's and my account

Any reason there are different offers, I'd like to get us both the same plan as I have in my offers?

Cancellation of subscription without phone number

When I changed my phone I failed to transfer my number, so I’ve got a new phone and new number and have a new PM subscription.i just realized after 2 months that I’m still charged monthly for the previous PM subscription associated with my previous n...

Cancel subscription

I am unable to access my subscription to cancel it.. how the heck can I get this subscription cancelled!!!!

SOS Loss phone

I loss my phone and sim when I was traveling. I want to lock my number first for the safety! What else can I do??? Need help! !! Without phone I cannot login my account

SOS only cellular service

nickname: Pat_NLI have “SOS only” cellular service. Can’t make out going calls “call fail”. Cannot receive calls. Cannot receive texts from public mobile to authenticate my login. I must ask for a resend to my email account then retrieve the code fr...

SIM/Service

SIM card is suddenly not being recognized by my phone. No changes have occurred

Redeem data from points

Is the data from points good till it’s over or does it expire? Is there any that don’t expire?What if I buy the add-on data? Does it also expire in a month?

Points not credited

Hi,I just checked my points account. I have credited with Feb and April points for my monthly payment but I the March credit has not been posted. Any idea why not? My March payment was auto debited. thanks

SOS

Hi, has anyone not been able to call out or get calls but getting emails and texts?

Resolved! Personal messages.

my credit card was charged twice so I’ve tried to open tickets and I am new to using the community. However I’m not receiving any emails telling me there was a response so I have missed three responses and tickets have been closed… How is the best wa...

I’m trying to switch Subscription’s

I’m currently using the 10gb 4G $25 dollar plan, and I tried to switch the the 60gb 5G $34 dollar plan, and it took the money out of my account, and said the payment failed, yet the money’s in the available funds section of the app.

Resolved! Porting Tips

I have been subscribed to PM for about a month on my iPhone 13, which was assigned a number when I initiated this service. I now about to PORT my older existing Rogers number to this phone, as I am walking away from Rogers and going down to 1 phone. ...

Usage records

Is it possible to get usage records for the prior 6 months? If so how?

Resolved! Unable to use credit to change subscription

Hello, I am having issues using a credit I see available on my account towards changing my subscription today. The amount is equal to the credit I have in my account and my credit card on file is current. Hoping for support to resolve this as I've ru...

Lost chip keep number?

I’ve been using Telcel in Mexico all winter and seem to have lost my Canadian public mobile chip . My account is paid but I have no chip. How do I get new chip and use old number?

Outgoing Calls

Recently, sporadically my phone wont dial out but I will receive all incoming calls. How can this be fixed, and what phone store deals with public mobile so I can go into a store to get them to help me.

Cancel the service

I have been trying to cancel the service that I am not using but there is no easy way to do itneed help

Previous service provider's account number of digits only 9?

I am in the process of signing up. The Public Mobile (PM) sign in process asked for my previous service provider's account number. PM says it is 9 digits, but my old one is 10 digits. What do I do? I just dropper the last right hand digit.

Resolved! Did not receive SIM Card

I ordered SIM Card 3 weeks ago, never received. How should I go about it??

Public Mobile compatible

Is the Umidigi note 100 5G compatible with Public Mobile in Canada

Resolved! I neeed Helpp , no signal.

I never really had an issue with PM , till I moved too Brampton 4 days ago, I only get 1 bar of signal & that’s with me standing outside lmao , can this be fixed ? Ive been tryna use my data since my internet don’t come in the next week or so .. but ...

Resolved! No Minutes But Available Balance

Hi there, I can't make outgoing calls, the recorded message says that I have exceeded my minutes but I have added money to my account so there are funds to draw from but still no minutes. What do I have to do to add the minutes using the existing mon...

Cancel subscription within 24 hours of signup-up to Public Mobile

Hi, I've just subscribed to Public mobile prepaid phone service less than 5 hours ago. I changed my mind and would like to cancel the subscription. I already cancelled my phone number transfert. I'd like to revert the paiement that I've just made and...

System will not take renewal payment

Have tried 4 times different day to pay on my suspended account and it keeps rejecting to try again later.. I done everything that is says to do from re doing credit card to rebooting been a customer for years and now screwing around in circles…what’...

port in didn’t work

Hi Public Mobile support,I initiated a number port from Rogers (mobile number) into my existing Public Mobile account more than 12 hours ago.In the Public Mobile app, it shows that the ported-in Rogers number is now active and set as my number.Howeve...

Canceling Account

Hi, I've try to cancel my subscription last months which seems to not have worked. I've deleted the esim from my cell phone so now I cant access my account on your website.Could you please cancel this subscription and refund the ongoing month ? Acco...

Voice calls

Although I have the Canada – US – Mexico subscription plan, I can’t send or receive phone calls from Mexico. I either get a rapid busy signal or the following error message: “HB1. Your call cannot be completed.”I have turned my iPhone off and on and ...

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