SIM not working

[rshenoud2]

I activated a new sim yesterday (SIM # ) to a new number ###-###-#### and still not working.

Please can you fix it, also if I want to upgrade the plan, is it possible.

Thanks

[CSA_PM]

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

[softech]

@rshenoud2 

Please proceed with a Reset network settings after a device reboot and test again

if issues persists, you will need to open ticket with PM CS_agent for further troubleshoot.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there      

But I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage