.Service issue

[AusDonn12]

My phone service has not been working since Friday. My account doesn't renew the cycle until Monday, yet I cannot receive calls or use the internet or wifi. 

[hairbag1]

@AusDonn12 

Confirm that you have Data enabled in Settings…and disable Wifi Assist if it isn’t already.

[AusDonn12]

So I was able to place a call and receive text messages now, but the actual data isn't working. I logged into my account and it is active. I also tried calling the Public Mobile number provided and it says that my account will renew at 2am on Monday. so I'm not too sure what's happening and why I'm not able to use the wifi.

[softech]

@AusDonn12 

None of the Voice calls , text, data work? 

Login My Account and confirm if your account is active.  If you cannot login to check, call 1.855.4PUBLIC from another phone and enter your number to check

If account is active, make sure your disable Mobile Data Limit, and perform a Reset Network Settings after a device reboot 

Also, check any local outage:

https://www.telus.com/en/bc/outages

If you have a physical sim, test it on another phone 

Last, ask PM customer support to check and re-provision the account if needed.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[AusDonn12]

Yes, I've been having these same issues since Friday. It says that I have no service. I've tried turning the airplane mode on/off and restarting my phone and it won't allow the network to connect.