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Phone wont make calls

3bears
Great Neighbour / Super Voisin

My phone stopped making calls. I can text, go online, use messenger but when I call it will not connect. when someone calls me it goes right to voicemail. Any suggestions as to why?

 

3 REPLIES 3


@BKNS27 wrote:

Did you recently port over from another carrier?


Not being able to make outgoing calls isn't related to number porting.  That would still work even if number porting failed.

BKNS27
Mayor / Maire

@3bears 

Did you recently port over from another carrier?

Or are you a longtime member?

slusagm
Mayor / Maire

can you recieve calls?? do you have older plan with limited outgoing calls and you used up?or if you should have unlimited outgoing calls, try reboot phone, try Reset Network settings

but PM has some national issue with voice yesterday and it could be related.  Ak PM to check.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

 

or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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