3 weeks ago
Hello,
I signed up for Public today, and to my surprise, while the payment process went smoothly, I encountered an issue when trying to log in through the iPhone app—it simply doesn’t work. There are numerous complaints online about this problem, and it seems that no one from Public is addressing it.
How am I supposed to proceed? If I can’t log in, how can I request a transfer? If this issue cannot be resolved, I would like to cancel my plan and receive a refund for the amount already paid.
3 weeks ago
@slusagm and @hTideGnow
Thank you for sending both links.
I was unable to register through the app because it also shows an error when I click to start.
3 weeks ago
yes, it is not uncommon, but PM can help to complete the activation for you
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
you started the subscription using the website, you should have started using the app and it would not have the problem you are facing now
but no worries, PM support agent can help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage