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Steve47
Great Neighbour / Super Voisin

How do I pause or put on hold?

3 REPLIES 3


@slusagm wrote:

you can disable Autopay so that plan wont renew 

just login My Account, then go to Subscription &Add-on page, click Manage Subscriptions and turn off Subscribed there 


If there is already enough of a account balance in the avaialble funds, disabling autopay will not prevent a plan from renewing.  Public Mobile has confusingly named autopay as "subscription" and in two different places in the website refer to the word susscripton as meaning two different things.  Turining off "subscription" does not disable a person's plan subscription.

hairbag1
Mayor / Maire

@Steve47

For how long do you want to Suspend your account ?

slusagm
Mayor / Maire

you can disable Autopay so that plan wont renew 

just login My Account, then go to Subscription &Add-on page, click Manage Subscriptions and turn off Subscribed there 

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