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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 24362 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 35854 Views
  • 185 replies
  • 27 Bravos

Resolved! Issue in inbound calls/msg after Number Transfer

@CS_Agent Just got my number transferred to PM and can make calls and send msg and data but incoming calls and messages are not working. Its ESim and even can’t raise support tickets, the page error out. Appreciate some help fixing the issue.

Prin by • Great Neighbour / Super Voisin
  • 512 Views
  • 4 replies
  • 0 Bravos

Resolved! locked out forever

I have been locked out of my account for 8 days. I try to get a new password but when i go to use it im locked out. I dont even get to attempt it 5 times. When i go to customer service they just tell me to sign in and if im signed out for more than 9...

missyann53 by • Great Neighbour / Super Voisin
  • 421 Views
  • 4 replies
  • 0 Bravos

5G

My phone does not offer 5G with public mobile even though it works with 5G on any other carrier. The selection for 5G is not available in the mobile settings. Please help. It's an android Samsung s20 fe. Thanks.

TinaCe by • Great Neighbour / Super Voisin
  • 342 Views
  • 3 replies
  • 1 Bravos

Resolved! Porting a number to another account

@CS_AgentHello,I am unable to create a ticket as I am encountering an error message and therefore messaging here as per the instructions I received from the chat bot.I would to port my number to another provider. I have attempted to do this but have ...

AnnOnymous by • Great Neighbour / Super Voisin
  • 600 Views
  • 6 replies
  • 0 Bravos

Sms

My sms only partially works. Some messages do not come through. Checked all phone settings like APN. Help. The phone is an android Samsung s20 fe. Thanks.

TinaCe by • Great Neighbour / Super Voisin
  • 333 Views
  • 4 replies
  • 0 Bravos

Sim invalid

Bought a sim card plugged the number into the app registration and when I go to log in the app it asked me to validate txt witch I can't because the sim reads invalid ???  Ideas

Myamundreon by • Great Neighbour / Super Voisin
  • 278 Views
  • 3 replies
  • 0 Bravos

customer service agent

lost phone. got new sim. Need customer service agent to activate sim and transfer number

Thossai by • Great Neighbour / Super Voisin
  • 478 Views
  • 7 replies
  • 0 Bravos

Change of provice

Hi, How to change province for my Public mobile as I have moved from NL to ON. 

Syedhassan by • Great Neighbour / Super Voisin
  • 459 Views
  • 5 replies
  • 0 Bravos

Why is Public Mobile the worst at customer service

Literally THE WORST. I need to private message a @CS_Agent - how the heck do I do that? How many times have I had to log into this stupid system which doesn't allow me to chat to anyone? I need help and I need it without writing to the whole communit...

Dalzul2 by • Good Citizen / Bon Citoyen
  • 776 Views
  • 9 replies
  • 1 Bravos

Number

I need help it will not let me transfer my number

Sasha16 by • Great Neighbour / Super Voisin
  • 506 Views
  • 8 replies
  • 0 Bravos

support

I have been trying to get help to activate a new account with no response from the agents since Saturday.  I have tried opening a new ticket but it dpoes n

JPSMITH by • Great Neighbour / Super Voisin
  • 283 Views
  • 3 replies
  • 0 Bravos

I can't contact customer service

I  cannot reactivate my account after I cancelled automatic payments when I was out of the country. When I try to reactivate and transfer the number I already have with PM, it tells me it is an invalid number....and then sends verification codes to t...

RMU by • Great Neighbour / Super Voisin
  • 335 Views
  • 2 replies
  • 0 Bravos

Resolved! @CS_Agent

Hi, I recently subscribed to the 90 day 20g. For some reason it is showing me as a 30 day plan for my next billing cycle. That's not the plan I signed up for. Anyway I can have this changed?

Night177 by • Good Citizen / Bon Citoyen
  • 688 Views
  • 7 replies
  • 0 Bravos

Resolved! Locked out of my account

Hi I registered and was in the process of paying for my subscription and had an interruption away from the computer. When I returned to continue to pay and finish the transaction i was no longer able to get into my account .Every time i try to sign i...

Salal by • Great Neighbour / Super Voisin
  • 351 Views
  • 3 replies
  • 0 Bravos

Resolved! @CS_Agent

@CS_Agent hi I need to request my puk number to unlock my sim 

jloyer by • Great Neighbour / Super Voisin
  • 413 Views
  • 4 replies
  • 1 Bravos

Customer service

Not being able to speak to a customer service person to fix a porting in problem is very aggravating  

Eagles306 by • Great Neighbour / Super Voisin
  • 587 Views
  • 7 replies
  • 1 Bravos

I think everyone should make this suggestion to PM

Bonuses and deals. This is why I keep coming back to Public Mobile. There is no better system out there. I only wish they would make the validity for an year, like Speakout, but then again, they would have to give us 1200 minutes and 3 GB! But, after...

Cannot open my mobile APP

Dear,I got my SIM card and activated it, but I cannot open my mobile APP. It shows Error Code:-9. Please help me to work with the mobile application.

Bahman by • Great Neighbour / Super Voisin
  • 338 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment options

Hello everyone,I am trying to purchase a plan for my daughter who is now at school in Canada. The system is not letting me use my card from the Bahamas, I guess because the postal code doesn't match. Do I have any other option for payment? Can she pu...

JT242 by • Great Neighbour / Super Voisin
  • 343 Views
  • 2 replies
  • 0 Bravos

Resolved! Do old rewards work on 90day plan?

I want to change the same plan I have from 30day to 90day period since I can save 5$/mo. Will I lose my loyalty and friend referral rewards?

Sampai by • Great Neighbour / Super Voisin
  • 374 Views
  • 2 replies
  • 0 Bravos

EverSafe Login

 @CS_Agent Hi,I have an account that has not set EverSafe login yet, and my phone has been taken aboard. I am not able to get the verification code for the login setup.Could you please send the verification code to my email or alert phone number?Line...

Bamboo521 by • Great Neighbour / Super Voisin
  • 757 Views
  • 3 replies
  • 0 Bravos

Resolved! promo plans for September

Did every existing customer get this offer, because I looked back on my messages from Public Mobile and I don't see it?

sunflour by • Good Citizen / Bon Citoyen
  • 1004 Views
  • 12 replies
  • 0 Bravos

Resolved! Subscription Renewal

@ Mod @ Moderator I accidentally chose to upgrade to the new plan on renewal date instead of now. Is it possible to charge me now? Thanks! edited by computergeek541: the users tagged above aren't moderators

Thinesh by • Good Citizen / Bon Citoyen
  • 594 Views
  • 6 replies
  • 1 Bravos
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