Community

locked out of account

I'm helping my mom who is on vacation, and she was locked out of her account for trying to log in more than 5 times.  It says try again in one hour, which I did.  And after 2 hours and on and on.  Then on Chatbot, it says to try again after 3 hours, ...

SOS Only

@CS_Agent in our CommunityHello. I’m seeing SOS Only on my iPhone. I’ve tried removing and reinserted SIM card, resting Network Settinngs and restarting iPhone without success. I’ve also confirmed our account is active and payments are op to date. Ca...

Re: Wrong imei when porting

It's next to impossible to initiate contact with an agent.  I can't submit a ticket as I have a digital eSIM and I don't know what the 19 digit sim number is. 

iPhone is saying eSim cannot be activated

my iphone gave me an alert that my eSim cannot be activated. i keep getting sent in circles on the chat. what do i do @CS_Agent 

Account number???

Once I login, where do I find my account number?

Wrong imei when porting

I activated my PM account today and I received a message stating I gave the wrong IMEI number. I haven't heard back from anybody yet after several hours. How can I solve this? Thanks

New phone will not accept public mobile SIM card

I just bought a new iPhone 14, and upgrade from my iPhone 8 and my SIM is not recognized in my new iPhone 14. I was assured the new phone was unlocked by Bell. Any suggestions? 

@CS_Agent

@CS_AgentI need to speak with someone now

Can't make calls, but only on 1 tower

For some reason I cannot make phone calls via the cell phone tower closest to my house. I can get data, and send sms messages, but when I try to make a phone call, it acts like it is going to call, but nothing happens. In all other locations I've tri...

No Service in Nelson BC

The Telus service on my Iphone 8 has been out since Thursday. Is there an issue with service in our area? My account is paid until Oct 18th. Is there a setting on my phone which may be causing this? I have done a hard boot and a reset with no luck.Th...

what is the number to rogers call to authorize my provider to release my number to public mobile

Esim

Hey gang my number has been confirmed as ported over to PM so now I’m trying to activate the esim which I’ve got the QR code for and I’m not having any luck so I cannot use my phone… anyone able to help me get this esim thing fixed so I’ll be up and ...

I cannot call numbers like 1-800 or 1-866

My phone is not fully ported. How can I make phone calls to numbers such as 1-800 or 1-866 if their numbers are not valid?

Logging into Public Mobile Account

I have just signed up with Public Mobile and am trying to activate my SIM card, but I cannot login to my account. I enter my email and password and then receive an email verification number from my email account. When I enter that number into the Pub...

New subscription

Hi there , i am using public mobile sim from last two years . I want to get new deal of 40gb for 40$. I want that deal with no 90 day subscription. Please reply@

Re: Activation is broken for my account

I have the same problem as the OP. My activation got to step 6 and then failed using the app.Yes, I am using the app, I tried it on Android and an iPad, both won't go past step 6.I can sign into the community hence why I am posting and to eversafe no...

Activation Fail, can't access anything. Need to cancel.

I tried to activate. Credit card charged. Screen to activate takes me back to login. Try to log in, says password or account is incorrect. Don't have eSIM, tried for 2 weeks. Finally went to other carrier. How can I cancel and get money refunded?

New Customer - Number incomplete port - Cannot receive calls and text.

Hi There.New customer since Early September.  I completed the instructions to port my number and start service via the public mobile app.  There were no indications anything went wrong, however I cannot recieve calls and I don't get texts from some p...

Can't activate

Can't activate phoneNeed live agent help

PM Website messed yet again

Once again they cannot process paymentsTime to move on 

Is Public Mobile really this bad?

After a lot of struggling with the website I finally was able to try to create an account. Public Mobile processed my payment of $137 but gave an error saying there was an account configuration error. Error code M.8701And after that just a link to su...

My data is not working

I bought a new phone and the data is not working.  It is a 55$ 4G package with 20GB.  I have rebooted my phone at least 5 times and it never sees the data.  When I put a Virgin Mobile sim into my phone, the data works perfectly.