Community

SIM card

I signed up for Public Mobile on October 17, and it appears my mailing address was incorrect, Canada Post returned my SIM card. How do I get one now?

port

my port didnt complete from freedom to public, how can i restart

PM Roaming Plans

HelloI regularly travel to the US and I'm looking to find a PM plan that includes making calls to or while in the US with data included.  I've been buying the 15 day roaming add-on each time I'm in the US but that seems somewhat expensive. My account...

I do not receive my calls or messages

My account

My iPhone Won’t Text Androids

Help  I can’t text Android phones. I recently ported my number from Fizz and it seemed to be working until I had to text my boss who uses an Android phone.  No matter what I do I can’t send him a text.  I have restarted the phone, clicked “Send as S...

Can’t finish my activation

It’s been a few months that the payment go through my credit card but never yet been using my services cause cannot finish activation.This is what it says:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go ba...

Question regarding subscription - US/CA

Good morning  I will be travelling on business next week to the US. I need to be able to keep in touch with my family in Canada while I'm away and need to be able to easily contact services such as Uber while I'm in the US.I'm assuming that I would h...

Data added but not available

Hello PUBLIC MOBILE. I've added a lot of data to my account and while it's available on my phone I can't get it on my computer. Is this a cache issue? Can you please fix the process so everything isn't managed in the local cache? Thanks!

Changing payment

I am trying to change my payment method from M/C to Visa but the manage subscriptions is not allowing the changing of payment info 

International call

I would like to inquire about the possibility of adding Bangladesh to the list of countries that Public Mobile customers can call. Several new packages have been introduced that include calling to India and Pakistan, but Bangladesh is not yet include...

How do I remove credit card from my account?

I was told I could do this but can find no option?

Do I have to add my wifi password to my account.?

Phishing attempt

I just received a call from someone today about how they have been receiving texts and calls from my number even though I've never called or texted them. How do I stop that from happening again?I don't want to get in any sort of trouble. 

people haven’t been able to reach me

I bought a phone number from PUBLIC mobile 3 days ago, but people haven’t been able to reach me, and I’m not sure what the issue is. My phone number is xxxxxxxxxxxxxx.

Phone number stuck with poublic mobile, cannot access or retrieve account

hi,  i had my phone ported from rogers to public mobile, after 1 month of failed payment account got locked and cannot access it. need to save my phone number somehow.

SIM Card Error

Hello!I'm getting a SIM Card error, and I've worked through the troubleshooting (restart phone, then remove SIM and restart phone), and the next step is to request assistance from a @CS_Agent I also purchased a new SIM, but I can't even apply it to m...

Constant call dropping and terrible voice quality and big privacy issues.

PM, I really need your help.For the last month, I've been experiencing terrible call quality, dropped calls, calls connecting to other people's conversations.   The last one is a huge privacy issue.  I expect my calls to be private between myself and...