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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11138 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22078 Views
  • 181 replies
  • 24 Bravos

Trying to change my plan

I'm trying to downgrade my plan but I have no idea how. The chat tells me to go to overview and click change plan but I absolutely can't find that. Help?

Mozgurl28 by Great Neighbour / Super Voisin
  • 288 Views
  • 4 replies
  • 1 Bravos

Data not working in Nova Scotia

I am able to receive and make calls. Can use internet when on wifi but off WiFi no data. My phone shows full bars for connection but no 4g or LTE symbol confirming connection. Anyone else experiencing this?  Are there upgrades happening or another ex...

Ummars35 by Great Neighbour / Super Voisin
  • 363 Views
  • 6 replies
  • 0 Bravos

Email to text - no longer working?

In the past I was able to send an email to 10digitPMnumber@msg.telus.com and I would receive it as a text message. But it's not working anymore... Did something change? TIA.Ben  

BenKayfetz by Good Citizen / Bon Citoyen
  • 1588 Views
  • 11 replies
  • 1 Bravos

Reciving calls

I just bought a sim card 1 day ago and activated it and bought my plan, I can make calls and send and receive texts but not receive calls. I previously had a wifi only number(text now) and used that number for this sim. Is there something specific i ...

SG8 by Great Neighbour / Super Voisin
  • 327 Views
  • 4 replies
  • 0 Bravos

Resolved! US Version Phone

I am looking into buying a new phone from Amazon.com, a US retailer. I saw that the phones there are listed as "US Version." Will a "US Version" phone work in Canada without incurring any extra charges? If not, how can I make a "US Version" phone wor...

Resolved! Hi there,

I placed an order but I didn't receive the Simcard. Could you please check and keep me updated with order no. 329269. ThanksMozhgan

MozhganM by Great Neighbour / Super Voisin
  • 296 Views
  • 8 replies
  • 0 Bravos

Data

I am putting this question on behalf of my son. He has public mobile connection and now planning to switch to other service provider.He had plan of 20GB package for data and it is consumed in 12 days without having any apps running on the phone. He t...

msaali18 by Good Citizen / Bon Citoyen
  • 649 Views
  • 18 replies
  • 0 Bravos

Resolved! changing my email address

Hello,  How do I change my email address associated with my public mobile account?Thank you.

jrkmpspence by Great Neighbour / Super Voisin
  • 471 Views
  • 4 replies
  • 0 Bravos

Resolved! need to talk to customer service

i have a phone number that says it’s an outgoing call and it’s on my phone bill very very many times i pay by the minute so every time it says i have called this number it’s taking a minute off my calling time. i have no idea what or who this number ...

jordyn179 by Great Neighbour / Super Voisin
  • 498 Views
  • 8 replies
  • 0 Bravos

Activating SIM card

Hi there,I tried to activate a new SIM card and transfer my old Bell phone number to PM. I'm getting the 802 error code every time I am trying to activate my account. I submitted a ticket and an agent finally contacted me, asked me what the problem i...

fbotca by Good Citizen / Bon Citoyen
  • 230 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out of account

I just need to get access to my account and get my account number. I am leaving public mobile. I can’t even get the account number at all. I sent a ticket but nothing is showing up on my previous history of communication. please help! I’m porting ove...

KimQT45 by Great Neighbour / Super Voisin
  • 251 Views
  • 2 replies
  • 0 Bravos

Seemed to be over billed

I have been a customer for years now and am on the $25.00/month plan. Because of referrals and rewards I only pay 16.95/month but on my most recent credit card statement I noticed that I was charged 16.95 on Feb 10 and then again on Feb 17? I know th...

weiler2802 by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Resolved! Points

Hi Can we gift the points we collect each month? Thanks 

Batmanwho by Great Neighbour / Super Voisin
  • 351 Views
  • 6 replies
  • 0 Bravos

Resolved! US Plans

Hello,My daugher is going to be in the USA for 3 months and I need a plan for her.How do I get something for 3 months. doing an add-on every 15 days is insane and too expensive.IF and ONLY IFI change to a new carrier can I come back in the fall with ...

Rlummerding by Good Citizen / Bon Citoyen
  • 485 Views
  • 12 replies
  • 0 Bravos

Password reset

I have tried to reset my password on my account and keep giving me an error what's going on I need help

Jeanette48 by Great Neighbour / Super Voisin
  • 422 Views
  • 9 replies
  • 0 Bravos

Resolved! Refund

I recharged my account and then ported out in 10 days how do i get me refund for balance days

mansi09 by Great Neighbour / Super Voisin
  • 306 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card transfer

I transferred fido's number to piblic mobile last night. Maybe it was my input error that led to the activation of SIM but the wrong number. Could you please tell me how to correct this error and change my public mobile number to my previous fido num...

Adela7 by Great Neighbour / Super Voisin
  • 392 Views
  • 5 replies
  • 0 Bravos

Resolved! Whatsapp Installation on new number

Hi - I have recently changed my number as we moved to a different province. My previous number was also from Public Mobile. I am trying to install Whatsapp and not getting a verification code. It keeps saying "use your other phone to confirm moving w...

mahamimran869 by Good Citizen / Bon Citoyen
  • 1199 Views
  • 15 replies
  • 0 Bravos

unable to send pictures

Just wondering why I am unable to send pictures can send messages but not pictures.  Any ideas 

sue-s by Great Citizen / Super Citoyen
  • 406 Views
  • 6 replies
  • 1 Bravos

Resolved! Change of Address

My city is not listed in the drop down so won't allow me to change my address. St. Albert, Alberta  

szkodny by Great Neighbour / Super Voisin
  • 275 Views
  • 3 replies
  • 1 Bravos

Resolved! Phone number transfer

Switched providers from Virgin Mobile to Public Mobile a couple of days ago- receiving some texts, I can call out but not receive phone calls.  I called Virgin and they said the transfer is incomplete. Tried to contact / create a ticket through Publi...

amurray2008 by Great Neighbour / Super Voisin
  • 369 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone

I have just travelled to the US and when I attempt to make a call the phone says I do not have a US plan. I did buy an add on fans have 500 min. of international calls?

Bigal1954 by Great Neighbour / Super Voisin
  • 339 Views
  • 6 replies
  • 1 Bravos

Free Sim Card

Is anyone knows how to get a free sim card. i received a sms thatvyou can get a frre sim card till march 31 but when i checked it you still need to pay for it.

Beth27 by Good Citizen / Bon Citoyen
  • 1546 Views
  • 18 replies
  • 2 Bravos

Resolved! Charged twice for US roaming and other related issues

Hi there, I purchased the US Roaming bundle ($33.90) before leaving for the US. It expired on Saturday (March 11), while still in the US. On Sunday (March 12), I tried to purchase the same US roaming bundle, but for some reason it wasn't working. Not...

cjan by Good Citizen / Bon Citoyen
  • 334 Views
  • 6 replies
  • 0 Bravos

Resolved! Changed self serve password now no data

Hi all - I was rooting around my self serve account yesterday just to verify my plan and payment method. As part of an account cleanup I thought it would be a good idea to change up my password. After changing the self serve password (from a laptop) ...

shegarty by Good Citizen / Bon Citoyen
  • 312 Views
  • 5 replies
  • 0 Bravos
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