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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1217 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29924 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41730 Views
  • 185 replies
  • 29 Bravos

5G connection speed is slow ??

Hi . My problem is that public mobile mention that the 5G speed is up to 250 Mbps . However, with the 50 go 5G service , my connection has reached a maximum of 30 Mbps . This is very weird and I want to know why . Thanks ( I'm on iPhone 11).

Yacine2 by Great Neighbour / Super Voisin
  • 2686 Views
  • 24 replies
  • 2 Bravos

Subscription

 i was trying to subscribe and it says it didn't go right. I have been trying to get support for an hour but I can't log in. Anyone have same issue and solved it?

Screenshot_20231127_120301_Public Mobile.jpg
Hohoho by Great Neighbour / Super Voisin
  • 644 Views
  • 7 replies
  • 0 Bravos

Resolved! Account Cancellation

Hi there,How do I cancel my account? I moved from Public Mobile to a new provider and want to confirm account cancellation. I cannot login anymore and get to my account details/billing info. I cannot seem to reach any person, or access the support ti...

Robert81 by Great Neighbour / Super Voisin
  • 433 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting in from Zoomer

Activated my new Public number on Friday. Initiated the "number change" Port In request on Saturday and received a text message that I entered an incorrect ESN/MEID. When I called Zoomer, they told me that they received the request but it didn't comp...

mrvedder by Good Citizen / Bon Citoyen
  • 455 Views
  • 2 replies
  • 0 Bravos

esim activation

My esim activation wasn't successful. I tried to submit a ticket but there's a system error. I want the support team to cancel my subscription and issue a full refund. I'm glad I didn't transfer my number yet, otherwise, I'd have been without service...

KhalidR by Great Neighbour / Super Voisin
  • 427 Views
  • 3 replies
  • 0 Bravos

Help with esim

Hi everyone,I just switched from fido to public mobile yesterday. For some reason, it was unable to activate the esim. I got all the confirmation message from fido that it was approved to transfer my number. So today I went in to the store to pick up...

Linnda by Great Neighbour / Super Voisin
  • 410 Views
  • 3 replies
  • 0 Bravos

Transfer number

I've asked to have my number transferred on Nov 17 from Virgin and so far my account still active with them. I have been told that Virgin did not receive the Yes confirmation for the number transfer and Public Mobile needs to send a new request. I tr...

Thiagomv by Great Neighbour / Super Voisin
  • 646 Views
  • 6 replies
  • 0 Bravos

I don't have any service after re-activating my subscription

Hi. I was abroad for about a month and suspended my subscription before I go. When I returned, I paid and activated my subscription but now it's over two days that I don't have any service (call, message or data) and I get the 'not registered on netw...

Armin91 by Good Citizen / Bon Citoyen
  • 787 Views
  • 10 replies
  • 0 Bravos

I can't connect after transferring the number.

HelloMy phone is iPhone 12 Mini.Yesterday, I completed a number transfer from FIDO using eSIM.I got some messages from FIDO. They requested to approve a number transfer. I have done that.Since yesterday 8 pm, my FIDO service was dead.Phone is normall...

Yoonseok by Great Neighbour / Super Voisin
  • 358 Views
  • 3 replies
  • 0 Bravos

Sign Up issues

I keep trying to get some help. I tried to sign up as a new customer on Friday. The transaction kept failing. Everytime I logged in, I am prompted to 'resume activation' but it never completes. I checked my credit card and I was charged three times!!...

ddeen by Great Neighbour / Super Voisin
  • 621 Views
  • 7 replies
  • 1 Bravos

How to cancel my new/un-activated subscription

I became  a new customer with PM 4 days ago, and PM made a mistake about my plan(20GB versus 40GB). I tried to have them corrected it, but so far there 's no response from CS_Agent for the last 2 days. Please help me to cancel my new subscription sin...

NewCus by Good Citizen / Bon Citoyen
  • 896 Views
  • 10 replies
  • 0 Bravos

Resolved! Cannot subscribe (new subscriber) - payment processing error

I've been trying over the weekend and today.I tried 2 different cards and each time I get the payment processing error.Does anyone have any idea on why this is happening.There is no one available on live chat.

selo by Great Neighbour / Super Voisin
  • 499 Views
  • 3 replies
  • 0 Bravos

Cancel subscribe

I have paid for blackfriday plan subscribe but not yet ported in.I’d like to cancel the subscribe and refund also.

Jaewook2 by Great Neighbour / Super Voisin
  • 427 Views
  • 4 replies
  • 0 Bravos

Activating my phone

I signed up for a plan with an esimm, I entered the payment info, I got the welcome email, there was no QR code in the email, I downloaded the Public Mobile App, I logged in with ID and password. The app is just got a spinning wheel. It doe not activ...

bill123456 by Great Neighbour / Super Voisin
  • 390 Views
  • 3 replies
  • 0 Bravos

Resolved! Logging into account for the first time Pin Code Issue

Hi, So I signed up for the first time for public mobile, and could not receive the PIN code when logging in, what do I do to be able to log in to my account? Yes, the text works, and I have ported my phone number.

Tester4500 by Good Citizen / Bon Citoyen
  • 697 Views
  • 6 replies
  • 0 Bravos

Cannot verify account for full access

Hi, I'm new to Public as of yesterday and I am trying to log into my account.  I receive the OTP to my email address but when I proceed after stating this is a secure device it says I am registered with Public and need to enable full account access b...

RyTheSweat by Great Neighbour / Super Voisin
  • 483 Views
  • 4 replies
  • 0 Bravos

Resolved! Transferring number from Zoomer Wireless

I've received a text that I've entered the ESN/MEID wrong , so my number has not transferred. No one has contacted me yet and the online chat is not allowing me to submit a ticket. Any help? Thank you !

JULIA14 by Great Neighbour / Super Voisin
  • 589 Views
  • 3 replies
  • 0 Bravos

Activating my Wife's New Public Mobile

Hello Guys,I subscribed myself and my wife to Public Mobile and I was able to activate mine via e-sim. For some reason when I was doing her's via Public App the option to check IMEI didn't show up. I was experiencing some lagging so I ended up procee...

alefmaister by Great Neighbour / Super Voisin
  • 685 Views
  • 5 replies
  • 0 Bravos

Resolved! E-SIM/Physical SIM

When I went through the sign-up, I chose to get a physical SIM. However, I didn't realize that I wouldn't be able to activate my account/get a referral code for my family members to use until I actually receive the SIM card. I'd like to get an e-SIM ...

Amoser9 by Good Citizen / Bon Citoyen
  • 357 Views
  • 2 replies
  • 0 Bravos

No network

Hi all,  I'm a new customer,  I signed up yesterday,  but still no service. I also can't get a hold of any customer service people.  I can't submit a ticket,  it keeps saying error. Should I be concerned? I was able to get my voice mail set up with p...

Melissa1980 by Good Citizen / Bon Citoyen
  • 334 Views
  • 3 replies
  • 0 Bravos

Unable to receive 6-Digit code for Public mobile account Login.

Dear Support Team,I am attempting to log in to my account, and the system is supposed to send a 6-digit code to my phone for verification. However, I have not received the code despite multiple attempts to resend it.I have confirmed that my phone num...

jiny by Great Neighbour / Super Voisin
  • 1008 Views
  • 7 replies
  • 0 Bravos

Didn't recieve qr code email

I clicked esim and my phone isn't compatible I can't get into my account to change settings as I'm not completely registered yet. In app says esim not compatible Got the confirmation email but there is no qr code in itI'm so confused 

Kennedyh by Good Citizen / Bon Citoyen
  • 424 Views
  • 4 replies
  • 0 Bravos

Trouble transferring number from Fizz

Hi!When transferring my number from Fizz, I entered my phone's IMEI and got later a text message saying the ESN/MEID number was incorrect. Today, I got a call from Public Mobile but missed it, so got a text . When I call that number, I enter my phone...

Laurianne by Great Neighbour / Super Voisin
  • 520 Views
  • 2 replies
  • 0 Bravos

Picture Messaging with ESIM not Working.

Hello, I recently switched my family to PM. My sister and I have physical sim but my Mother has an ESIM (iPhone 12). For some reason she is unable to send images over text, I've checked that MMS is enabled and that all apps have permission to use cel...

Tom30 by Good Citizen / Bon Citoyen
  • 1068 Views
  • 2 replies
  • 0 Bravos

Subscription Not Activated

Seems a few other people get this error when trying to sign up.  I definitely have buyers remorse now.  Was going to port over my three phones from Koodo.  Of course you have to pay in advance before you even have service.  Now it doesn't even work, ...

WNicholas by Great Neighbour / Super Voisin
  • 253 Views
  • 1 replies
  • 0 Bravos
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