[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Change plan
My plan was signed up with $35 50Gthe current plan is $35 75Gcan I switch to this 75G plan?
New Activation
Hi when I signed up for my new service with public mobile today I choose an esim as my sim card option but somehow it switched to an actual sim is there anyway to get an esim instead of the sim card
Cannot port my phone number
I'm switching from Rogers to Public Mobile and I transferred my phone number in the Pub Mobile app yesterday. However, I could not receive phone calls and certain text messages. I removed the new SIM card and put in my old one in an attempt to receiv...
dropped calls in and out
need answers about APN settings
5G Speed Slower than Freedom prepaid 2gb plan
Guys finally Up and running. However, the very thing i was looking forward to was fast internet. What’s the issue? How do i fix this? I am based in Coquitlam-Vancouver, BC, Canada
Just transferred to PH and issues with I message
I just transferred to Public Mobile today and it seems like the transfer process went through OK because I got a text message. My old Sim card is still in my phone, and when I went to pull it out I sent a text message and the receiver did not get it....
Resolved! Cobourg service Coverage
HiI just signed up( a bit moot I guess) but any people in the Cobourg area..just curious of the coverage. I see lots of Telus towers when I did a google but not sure if that means anythingthanks
Transfer of my Sim
Hi , I transferred from virgin mobile to public mobile yesterday, still now i cannot receive messages. I believe I am not fully transferred. Please help.
RCS messages
So public was forcing my temp number to RCS after I ported my number. After figuring out the communication method... app first then email (via email, much faster than I thought it would be) They solved my issue easily by crediting $5 then purchased ...
How to change to 75GB $35 Can/US/Mex plan?
I don’t see this plan in my subscription options. Is PM only offering this to new customers l? If so, it is not fair at all. How do existing PM customers get this plan?
Text and call
Phone calls and texts not displaying on main screen
Resolved! Cancel
How do I cancel
cancel an old sim ordered but never activated
I ordered a sim card over a year ago but never activated it so now my publicmobile account can not be accessed as it always asks me to finish the activation without any other options. Can you remove it from the account so I can get in and order a new...
Port Request
I have requested to port my number from Public to Bell, but still not received confirmation message on Public line, Does Public line needs to be active to receive the message?
Unable to Activate Esim
I just joined PM Today and it says that I cannot activate the eSIM that was emailed to me. What do I do now? I cannot make any outgoing phone calls.
Non active number transfer
I’ve had a phone number through public for years, my account has been inactive for months and I’ve lost my SIM card. I have a new phone and eSIM but cannot get my old phone number back. Is there anyway to do that
Absolutely Horrible Experience in Customer Support
I'm unsure if anyone is monitoring these posts, but I'm running out of ways to contact anyone from this firm. I wanted to verify how to subscribe to the $29.99 CAD /month Boxing Week plan that covers CAN-US-MEX, I was unable to locate it within MyAcc...
need to correct phone number
I accidently typed my email address into the telephone number. I can type it in on Eversafe, but it doesnt seem to save it. Hence my text messages come through my email address and not everyone I text has that address. How to I rectify this. Im n...
address for customer spupport
I need to talk to an actual support person, some kind person gave me the email address a couple of days ago, but I did not save it. Could someone please send it to me again. Promise I will save it this time.
Canceling
I have 3 phones with public mobile and I need to cancel one.
Can't find boxing day sale as existing customer
Hi I would like to change my plan to the current boxing day promo for 5g 75gb can-us-mex since it includes Mexico but this option is not available for me to change to. Do I need to cancel and resubscribe to get this?
If I change my subscription, do I keep the previous options?
Hello, I am currently subscribed at $15 per month and I had 500 minutes of overseas long distance as a bonus, if I take a subscription at $35 per month (holiday sale) will I lose the 500 minutes of overseas long distance or will I still be able to us...
Switched providers - how can I get 2024 receipts
Hello,I recently switched providers away from PM, and in doing so my online account has been closed.Unfortunately I forgot to download my receipts for 2024, is there any way I can get them now?
Paying public mobile phone bill with Chexy
Hi, I am using chexy to pay my rent with a credit card. They send an etransfer on my behalf. Now they have a feature where you can add other payments like a phone bill. Is there a way we can do this with public mobile they seem to want a phone number...
Resolved! Paid and service not working
Hi,I just switch from virgin to public mobile and have paid my subscription yesterday. My bank account says that the payment went through. However, I can’t call or text as it says that my subscription has been suspended. The transfer was successful ...
I cannot complete the subscription process, all my cards get declined while working perfectly
All my cards get declined while working perfectly in any other purchase
used phons
Hi commuinty....can anyone help me I want to find used public mobile where i can go to find the offers?
Transferring service from one phone to another
I have purchased a new IPhone 16 and I want to transfer my service to it from an IPhone 8. What procedure should I use in order to ensure that my photos and videos get transferred to the new phone?
Resolved! Want to cancel an account
Need to talk to someone in customer service or get instructions on how to cancel an account that is half set up. Public has my credit card info and I want the account cancelled. looked everywhere but can get an answer
Cancell an account not finished setting up
I was setting up my account and got so far in including providing my credit info. How do I cancel my account?
