[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Updates card info
I have been trying for days to update my card payment information to resume services and it won’t let me. I can’t do it on the phone. Help me please, I’m getting very frustrated
I get a message, " no available minutes "
for the third time in a row, my public mobile phone let not make me calls. I says : no avaialable minutes left. I tried restarting my iphone, I tried putting sim card out and back in. noresolve
Resolved! Signed up to wrong 35$ plan..
I signed up by mistake to the 50gb plan when I wanted to sign up to the 75gb plan. I made the change but now how do I get a refund? It all happened within 1 hour of signing up so I would expect PM to refund. Help please.
Activation not complete - help!
I’m new to PM - signed up and went through the steps. Got the text from Koodo to switch service. Clicked yes. Then came back to app that said activation not complete contact support. But now I can’t get into app cause it needs 2Fa and well…I don’t ha...
The $35 plan that ends on Dec. 31st
Hi,My friend wants to join PM but wants to know with the $35 per month Boxing Week sale plan - It says it includes 75 gigs of data within Canada, the US and Mexico. It says it includes UNLIMITED Canada, US and Mexico wide minutes and messaging plus ...
Resolved! Cannot make a call to US from Canada
I just signed up for a Can-US-Mex plan. I am trying to make a phone call to the US from Canada. Every time I dial my friends number it keeps saying that my number cannot be completed as dialed. I am using an iPhone 15 Plus does anyone know what could...
Resolved! new account
Helloi am trying to activate a new plan, - does not send the code to the email. i have tried with a few diff emails and still does not work.please help
Get boxing day promo
I want to switch over the $35 x 75GB plan, but cannot do it from within the appCan someone from the company actually do it? Is there anyone human behind this?
Cancel Membership
Hello Customer Service. I am not able to Transfer and haven't used my subscription. I am back with FIDO. Please make sure to cancel my subscription from Public mobile. I am not using Public Mobile.
Long Distance call
Hi,I am not able to use my long distance calls. I can see in the app tgat i have full left iver minutes. Kindly help
Resolved! Can’t verify via SMS
Hello. I made the mistake of adding a public mobile account to an iPad and cannot verify via SMS. I cannot complete a login because it wants me to verify via SMS. Is there another way to access the account? If not, hot can I cancel the account in que...
Unable to log in to Eversafe
Requires a 6 digit code sent via sms but that's no longer active as I have transferred my number over to public mobile. Help please
Manual payment option
My wife has an option to make a payment using the registered payment method but I do not. How can I get this option?
Cant Login
Cant login,not received OTP.Can a mod help me? Thank you
Phone plan
Can't seem to register my phone plan, says my current phone number with Virgin is not a valid number. Yet I still receive text and phone calls.
Resolved! I'm unable to find a plan that I want to switch to in my account
Hello,My children's accounts have a plan 5G 75Gb for Canada/US/Mexico in 35 CAD.But I don't see a plan in my account and want to switch to Please assist.
Resolved! Plans
Have this data plan that allows me to have access in Can, US and Mexico. Do I still have to turn on roaming on my phone?
Changing upon renewal?
Hi there!I subscribed to the 34/month 50gb can/us/mex plan on December 1st, and noticed today that there is a new offer for 75gb for the same price until December 31st. My current plan renews on January 1st.It gives me the option to change now, or ‘u...
Resolved! New customer, new plan, new physical SIM card - $35 Canada/US/Mex 50GB
How will I know if/when SIM card has been shipped?Order was placed Dec 02 and expected delivery date was Dec. 11.How do I contact a Customer Service Agent?
Deleted eSIM and now unable to access account
Hi everyone, I originally installed the eSIM and then accidentally deleted the eSIM from my phone. Now I am unable to access my account through the Public Mobile app or through the browser as the 2FA authentication code is texted to my phone number, ...
Plan Offerings
Why are not all the current plans being offered being made avialable to me?
Somehow got into buying a new plan and now i no longer have access to my account.
I would like to keep my old number and plan but my only option is to buy a new sim even though i have my old e sim number. I cant go to my account and just update my plan, it keeps bringing me to the activation page.
Cannot make calls on ATT
@CS_AgentHi, I have a Canada and USA plan. However, I am unable to make calls. I have so far tried on ATT network. Data and texts work just fine.
Account number
I already have a subscription with public mobile. I'm trying to log into my account. It keeps asking me for a six digit code which I get by email and enter it. When I do so, it then tells me that I need to resume my activation, which I have already d...
Resolved! voice calls not available
mobile network not available for voice calls after changing phone number
Account number
How to get my account number? When I log in it just keeps telling to keep setting up my account but it is already set up? I need my account number in order to have my number ported.
Log in issues after changing phone number
My husband changed his phone number a few months ago and he is not getting OTP codes to his new number. They are being sent to his old number and cannot log in to pay his subscription
Cannot Login to Portal
Hi, whenever I try to log in to Portal, I'm getting asked to enter code from phone that I'm texted. I've entered it 6+ times and it keeps looping. I need to enter the portal to cancel the subscription. Please help!
Resolved! Missing referral code
I just joined 10 mins ago but missed adding my nephew’s referral code during set up. Can it still be added so he gets credit?
