Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I didn't send authorization text before activating PM service. Now can't send te
Has the loyalty and referral of a friend discount changed? I noticed my Nov. bill did not include the discount I have been receiving for years. I have been a client for more than five years.Thanks
Can anyone help? I just ported new number to public mobile and its been over 4 hrs
I put in a request to transfer my number, am just wondering if it’s complete? Because I approved it on my end!
I looked out from my account several times. I did reset my password several times and still I can’t login into my account. Please help
I already have an account that I set up for my son's phone. How do I add my own phone so I cab switch to public mobile?
I am an existing member and have been for years. I want to switch to the Canda-US-Mexico cyber Monday deal but it doesn't show up as an option for me. I tried following the recommendation to change my plan to a cheaper one and then log in again to se...
Hi,I had a number port go wrong this weekend and I initiated it again today and it seems to have worked, received confirmation from Rogers they received it. Also confirmed my Rogers SIM was no longer active if I turned it on.However, my eSIM still s...
I switched from Bell to PM. I ported my phone number to PM too, but I do not know what happened. It has been more than 3 days; neither can I make a phone call nor receive one.When I make a phone call to this number, it always goes to call forwarding....
Why is the promotion ending Dec.2 not available in app? $19/mth 1 GB data or $23/mth 6 GB data.I want to pay less than current $24/mth for 4GB data
I want to change my current subscription to the above package offer-change at renewal, but the 500minutes monthly international long distance not showing in coverage details. Anyone can tell why and how to make sure the 500minutes intl LD deal is inc...
Which frequencies does public mobile support for 3g 4g and 5g?Just wanted to know so that it's more well known about which phones will be compatible when trying to get on public mobile and what frequencies would be supported.
Hi, Recently saw the $29 promotion on public mobile's website, but am unable to see it when I log into my existing public mobile account with a pre-existing subscription.The main website doesn't mention that the $29 plan is for new activations only, ...
Hi everyone, just signed up for PM today, hoping there would be a great deal on Cyber Monday! I've been reading and following a lot of these threads and reaching about PM in the past month or so. I know they had various promotion codes (AMZ4T2X7M, 81...
Hello,I would like to transfer my number from Koodo to PM. The number is assigned to me on the Koodo bill, but the account holder is my spouse. My spouse does not wish to transfer to PM. When I try the transfer directions, it asks me to confirm cance...
I am thinking of switching to PM $35 plan. Offer details state "$10 bill credit per month will be applied to your account for 6 months. Applicable only to plans $45 and up. Bill credit will be removed upon rate plan change." Does this mean that this ...
Trying to find out how to transfer service fromone phone to another with eSIM on old phone beyond frustrating not being able to talk to someone
Hi, I am stuck on step 6 of activation. The credit card has been charged but the subscription has not been activated. Created a ticket but no solution so far. What should i do?
If I want to transfer my Fido account to public mobile, can I still use Fido SIM card or have to purchase a new public mobile SIM card?
Hi Community,I just received a SIM from Public Mobile and was in the process of transferring my phone number.My old phone number has been disabled from my previous service provider and I haven't received a Confirmation PIN # by text from Public to co...
After i subscribed a plan and use the data for a week, suddenly I am not able to login in my account through either email or phone number. My number transferring process is still not clear since I was able to call and text others but not able to rece...
Number not getting activated
Hi, I've just returned to PM after a couple of years with another provider, and porting my number back. However, I was sure that I had chosen the $35 ULCW-US-MEX Base Plan-50GB-5G Black Friday plan, but it signed me up for the $34 ULCW Base Plan-50...
Have issues porting out my number. I started the request and now I can’t see my account number.
I had my purse stolen and it took awhile to get my new credit card d/t the mail forward mixup from my move across province. Point is I wasn't able to update my Public Mobile account with my new credit card details and now that I can login (I was havi...
Hey everyone,I’d like to switch from Rogers to Public. Currently, my dad is the main account holder of the rogers account that my phone number is on. There are 5 lines including mine. He pays the bill for all 5.I’m wanting to go on my own now. I am t...
Hello, I cannot get into my selfserve to correct my credit card information. It leads me to restart my subscription. Eversafe is logging in fine but won’t go to my account it has been less than 90 days. Please help.
my credit card expired and my account is locked. How do i add my new credit card card for payment?
Does the new $29 CAN-USA-MEX plan allow me to make and/or receive voice calls while I am in USA from either Canadian or USA numbers? Also, While in Canada can I phone USA phone numbers at no charge?
On Nov. 27 I changed to the Can/ US /Mex plan and also changed my credit card. On Dec. 01 it billed me the rate for my old plan on the old credit card.
