Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm unsure if anyone is monitoring these posts, but I'm running out of ways to contact anyone from this firm. I wanted to verify how to subscribe to the $29.99 CAD /month Boxing Week plan that covers CAN-US-MEX, I was unable to locate it within MyAcc...
I accidently typed my email address into the telephone number. I can type it in on Eversafe, but it doesnt seem to save it. Hence my text messages come through my email address and not everyone I text has that address. How to I rectify this. Im n...
I need to talk to an actual support person, some kind person gave me the email address a couple of days ago, but I did not save it. Could someone please send it to me again. Promise I will save it this time.
Hi I would like to change my plan to the current boxing day promo for 5g 75gb can-us-mex since it includes Mexico but this option is not available for me to change to. Do I need to cancel and resubscribe to get this?
Hello, I am currently subscribed at $15 per month and I had 500 minutes of overseas long distance as a bonus, if I take a subscription at $35 per month (holiday sale) will I lose the 500 minutes of overseas long distance or will I still be able to us...
Hello,I recently switched providers away from PM, and in doing so my online account has been closed.Unfortunately I forgot to download my receipts for 2024, is there any way I can get them now?
Hi, I am using chexy to pay my rent with a credit card. They send an etransfer on my behalf. Now they have a feature where you can add other payments like a phone bill. Is there a way we can do this with public mobile they seem to want a phone number...
Hi,I just switch from virgin to public mobile and have paid my subscription yesterday. My bank account says that the payment went through. However, I can’t call or text as it says that my subscription has been suspended. The transfer was successful ...
I have purchased a new IPhone 16 and I want to transfer my service to it from an IPhone 8. What procedure should I use in order to ensure that my photos and videos get transferred to the new phone?
Need to talk to someone in customer service or get instructions on how to cancel an account that is half set up. Public has my credit card info and I want the account cancelled. looked everywhere but can get an answer
I have forgotten my password and no longer have access to the email address my account was setup on.I have tried to do a reset using my phone number but it is not recognized and I get an error message “Login failure”.i can still make calls, text, etc...
Hello,I cannot access my account, it is locked. Cannot change password, just locked out.i had to create this new account to access the communty. I can provide details from my locked account. Please help,Cam
I just signed up for PM. When I click “cellular” on my phone it says “Primary” and “Personal.” I can’t send iMessages. Any help is appreciated. Ibhave no clue what this means.
I have a subscription for 5G but my data speed is always LTE/3G despite the fact that my phone is compatible for 5G speed. I know Rogers is sued by regulators to advertise incorrect info about their data, I hope it is not the same with Public mobile.
I would like to set up all call forwarding (*21*), but when I attempt to do so from my mobile, I get a notification "8B1 - the call can not be completed as dialed" - likely as I am currently in the US.If I try to do so by calling in to my Canadian nu...
Hi, I am currently on the 40 dollar plan and am trying to take advantage of the buzzing sale of 35 a month for 75g ca-us-mex. It does not give me this option. I shouldn't have to cancel my account to get this offer. Can you please assist? @CS_Agent
Hi,After contacting freedom they did the transfer for me. Freedom has been cancelled. It’s been more than 5 hours i am left with no service with PM. Its SOS only and no service. I have already tried to reset network setting and restart. This has been...
I have been trying for days to update my card payment information to resume services and it won’t let me. I can’t do it on the phone. Help me please, I’m getting very frustrated
for the third time in a row, my public mobile phone let not make me calls. I says : no avaialable minutes left. I tried restarting my iphone, I tried putting sim card out and back in. noresolve
I signed up by mistake to the 50gb plan when I wanted to sign up to the 75gb plan. I made the change but now how do I get a refund? It all happened within 1 hour of signing up so I would expect PM to refund. Help please.
