In Canada, cannot receive txt msg sending from US

[WhatEverDude]

My plan is 4G speed, unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. I have enable roaming on my phone. I need to receive verification code in txt msg from a U.S. online portal in order to log in. But the attempt was failed. 

Anyone knows how to...Thanks!

[slusagm]

But short code is not designed to send overseas without problems.  Which bank you working with?

[xcoolgodx]

Most US services won't allow you to use your own authentication app or receive code via phone calls.

[slusagm]

Normal that some US shortcodes are hit and miss. Short codes are designed to be received within the country, not guaranteed to be able to received overseas.  it is by design, not a PM problem.  It is to avoid spam text.  Get the code via phone calls or setup Authentication app

[xcoolgodx]

I had similar problems, I msged public mobile support, they apparently refreshed some sms center/network or something and now I can receive shortcode text, like 2FA text from various US services now.

[WhatEverDude]

Thank you for the clarification!

[softech · Accepted solution]

@WhatEverDude 

receiving 2FA text from US bank has nothing to do with whether you have roaming or not, and also has nothing to do with VoLTE whitelist or not

International shortcode text, like 2FA text from US banks, are not guaranteed., it is a hit or miss. Regular international text are ok but not shortcodes.  It might work on some providers sometime and experience show it will broke sometime 

only Canadian shortcode text found here are guaranteed 
https://www.txt.ca/en/current-short-code-programs/

So, it is better to check with your overseas bank and see if you can receive the 2FA using other ways, such as email or authenticator app.  I understand email is not an option for you, check with your US bank and arrange alternative or disable 2FA completely.

[WhatEverDude]

My phone is Redmi K50G. What does whitelist mean?

[WhatEverDude]

yes, it is for USBank online banking login. They dont have 'send code to email' alternative.

[Phil_Adelphus]

@WhatEverDude   I believe there can sometimes be problems receiving 2FA codes sent on short codes from the USA to Canada.  Is it a financial institution?   Does the portal give an alternative such as email that you could use?  It may not be a PM problem but to do with the sender.

[Chalupa_Batman]

What phone do you have? Is it whitelisted?

[Handy1]

@WhatEverDude  Maybe try rebooting the. Phone or reset network settings . Can also ask support to refresh your account 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

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